Vernon Rehabilitation And Healthcare Center
Inspection history, citations, penalties and survey trends for this long-term care facility in Vernon, Connecticut.
- Location
- 180 Regan Road, Vernon, Connecticut 06066
- CMS Provider Number
- 075334
- Inspections on file
- 21
- Latest survey
- February 3, 2025
- Citations (last 12 mo.)
- 0
Citation history
Health deficiencies cited at Vernon Rehabilitation And Healthcare Center during CMS and state inspections, most recent first.
A facility failed to obtain a timely physician order for a CPAP machine for a resident with respiratory failure and COPD. Despite the resident's care plan and assessments indicating CPAP use, no physician order was found. The DNS confirmed the absence of documentation, contrary to the facility's policy requiring such an order.
A resident with heart failure experienced a significant weight gain, but the facility failed to notify the physician as required by the care plan. Despite a documented weight gain of 4.6 pounds, there was no nursing note or documentation of physician notification on the day of the weight gain. The APRN was informed the following day, and the facility could not provide a heart failure management policy.
A resident with cerebral infarction and dysphagia experienced significant weight loss over several months, but the facility failed to notify the dietician as required by policy. Despite a weight loss of over 8% from March to June, the dietician was only informed in late July. Nursing staff were responsible for monitoring and reporting weight changes but did not do so in a timely manner, leading to a deficiency in care.
The facility failed to update care plans for two residents, one experiencing significant weight loss and another on anticoagulant therapy. A resident with cerebral infarction and dysphagia lost a substantial amount of weight over several months without the care plan being revised. Another resident on warfarin for atrial fibrillation had their anticoagulation focus prematurely resolved, leading to a lack of monitoring for potential adverse effects.
The facility failed to follow physician orders for a resident requiring arm protectors and did not document weekly weights for another resident with significant weight loss. Observations showed the absence of arm protectors, and interviews revealed inconsistencies in their application. Additionally, weights were marked as taken without proper documentation, indicating a breakdown in the recording process.
A facility failed to provide a resident with prescribed range of motion (ROM) exercises due to inaccurate documentation and communication. The resident, with a fractured humerus and congestive heart failure, required the removal of a sling three times daily for active ROM exercises, as per physician's orders. However, the Treatment Administration Record did not reflect this requirement, and staff were not prompted to perform the exercises due to an incorrect order entry.
The facility failed to implement timely interventions for two residents experiencing significant weight loss and hydration issues. One resident with dysphagia experienced severe weight loss without adequate response from the dietician or APRN. Another resident on IV hydration had inconsistent documentation of intake and output, despite physician orders. The facility's policies on weight change reporting and intake/output documentation were not followed, leading to deficiencies in care.
A resident was mistakenly administered digoxin upon readmission to a facility after hospitalization for digoxin toxicity. The error occurred due to a lack of awareness by the RN entering medication orders, incomplete documentation of the drug regimen review, and the facility's policy not requiring double-checking of re-admission orders during the night shift. The pharmacist identified this as a major medication error, indicating a deficiency in the transition of care.
A facility failed to coordinate and document hospice services for a resident admitted for comfort care. The resident's clinical record lacked essential hospice documentation, including a signed hospice election form, physician certifications, and a detailed care plan. Communication with the hospice provider was primarily verbal, and the facility did not have a policy for hospice care coordination, leading to significant gaps in the resident's care plan.
A resident with vascular dementia and significant cognitive impairment sustained a left hand fracture and eye bruising, which were not reported to the state agency in a timely manner. Despite the resident's self-report of a fall, facility staff doubted this due to the resident's inability to rise independently. The facility's policies required immediate reporting of such injuries, but this protocol was not followed, leading to a deficiency in timely reporting and investigation.
A resident with a Halal dietary requirement was not provided appropriate meals by the facility, despite the care plan indicating this need. The dietician and Director of Dietary were unaware of the requirement, leading to the resident's family bringing in Halal food. The facility's policy on Cultural Competent Care was not followed.
Failure to Obtain Timely Physician Order for CPAP Machine
Penalty
Summary
The facility failed to obtain a timely physician order for the use of a continuous positive airway pressure (CPAP) machine for a resident diagnosed with respiratory failure with hypoxia and COPD. The resident was identified as alert and oriented and was using a CPAP machine upon admission. Despite the resident's care plan and admission assessments indicating the use of a CPAP machine, a review of the clinical records revealed no physician order for its use. Interviews and record reviews with the Director of Nursing Services (DNS) confirmed the absence of documentation for a CPAP machine order. The facility's Noninvasive Ventilation Policy requires obtaining a physician order for CPAP use, which was not adhered to in this case. The DNS was unable to provide an explanation for the lack of an order, highlighting a deficiency in following the facility's policy for noninvasive ventilation.
Failure to Notify Physician of Significant Weight Gain
Penalty
Summary
The facility failed to ensure the clinical record for a resident with heart failure was complete and accurate, specifically regarding the notification of a physician about a significant weight gain. The resident, who was alert and oriented, was on diuretics and had a care plan in place to monitor weight gain and edema, with instructions to notify the physician or APRN of any weight gain exceeding three pounds in 24 hours. Despite a documented weight gain of 4.6 pounds between two consecutive days, there was no nursing note or documentation indicating that the physician or APRN was notified on the day the weight gain was identified. Interviews and record reviews revealed that the APRN was only notified the day after the weight gain was documented, and the Director of Nursing Services confirmed the lack of documentation for the required notification. Additionally, the facility was unable to provide a policy on heart failure management, and their Documentation in Medical Record policy mandates accurate and timely documentation of residents' experiences. This deficiency highlights a failure in adhering to physician orders and maintaining accurate medical records.
Failure to Notify Dietician of Significant Weight Loss
Penalty
Summary
The facility failed to notify the dietician of a significant weight loss in a resident, leading to a deficiency in care. Resident #96, who had diagnoses including cerebral infarction, dysphagia, and cholecystitis, experienced a notable weight loss over several months. Despite the facility's policy requiring that any verified weight change of 5 lbs. or greater be reported to both the dietician and the practitioner, the dietician was not informed of the resident's weight loss from March 2024 through June 2024. The resident's weight decreased from 141.2 lbs. to 128.8 lbs. over this period, representing an 8.78% loss, yet the dietician was only notified on July 29, 2024. Interviews with facility staff revealed that nursing was responsible for monitoring weights and notifying the dietician and provider of any concerns. However, Registered Nurse #5 was unable to confirm that the dietician had been notified before July 29, 2024. The Advanced Practice Registered Nurse (APRN) was aware of the weight loss but did not deem medical consultation necessary. The dietician confirmed that she was not informed of the weight loss until late July. This oversight in communication and adherence to policy resulted in a delay in addressing the resident's nutritional needs effectively.
Failure to Revise Care Plans for Weight Loss and Anticoagulation
Penalty
Summary
The facility failed to revise the Resident Care Plan (RCP) for Resident #96 following significant weight loss. Resident #96, diagnosed with cerebral infarction, dysphagia, and right-sided hemiplegia and hemiparesis, experienced a notable weight loss over several months. Despite an initial nutritional evaluation and a care plan that included dietary interventions, the RCP was not updated to address the weight loss. The dietician was only notified of the weight loss pattern months later, indicating a lack of timely intervention and reassessment as per the facility's Weight Assessment and Intervention Policy. Additionally, the facility did not include an anticoagulation focus in the RCP for Resident #706, who was on warfarin for atrial fibrillation. The RCP failed to reflect the anticoagulant therapy, and a dose was held without proper documentation. An LPN resolved the anticoagulation focus prematurely due to a misunderstanding of the resident's medication orders. This oversight was contrary to the facility's policy on high-risk medications, which requires monitoring for adverse effects and risks associated with anticoagulants.
Failure to Follow Physician Orders and Document Resident Care
Penalty
Summary
The facility failed to adhere to a physician's order for Resident #46, who was diagnosed with dementia and other mental health conditions, to wear bilateral arm protectors at all times. Despite the care plan and nurse aid care card indicating the need for these protectors, observations on multiple occasions revealed that the resident was not wearing them. Interviews with staff indicated a lack of clarity and consistency in applying the arm protectors, and the facility did not have a policy in place for their use. Additionally, the Treatment Administration Record inaccurately reflected that the protectors were applied when they were not. For Resident #96, who had a history of cerebral infarction and dysphagia, the facility failed to document weekly weights as ordered by an Advanced Practice Registered Nurse. The resident's care plan required regular weight monitoring due to significant weight loss, but documentation was missing for several weeks. Interviews with nursing staff revealed a breakdown in the process of recording weights, with weights being marked as taken without actual documentation in the electronic medical record. The facility's policy required weights to be recorded in both the electronic medical record and the unit's weight record chart, which was not followed. The deficiencies highlight a lack of adherence to physician orders and facility policies, resulting in inadequate monitoring and documentation of resident care. The absence of arm protectors for Resident #46 and the failure to document weights for Resident #96 indicate systemic issues in communication and process adherence within the facility.
Failure to Provide Prescribed Range of Motion Exercises
Penalty
Summary
The facility failed to provide appropriate range of motion (ROM) exercises for a resident with limited mobility and specific medical needs. The resident, who had a fracture of the right humerus and congestive heart failure, was cognitively intact but had very limited mobility and required moderate assistance. The resident's care plan and physician's orders specified that the right upper extremity should remain in a sling at all times, but the sling should be removed three times daily to perform active range of motion (AROM) exercises for the right elbow, wrist, and fingers. However, observations and interviews revealed that the sling was not being removed as required, and the resident was not receiving the prescribed AROM exercises. The deficiency was further compounded by a lack of proper documentation and communication within the facility. The Treatment Administration Record (TAR) did not direct the nursing staff to remove the sling and provide AROM exercises, and the order was inaccurately entered into the computer system. Interviews with facility staff, including a Licensed Practical Nurse (LPN) and the Director of Nurses, confirmed that the nursing staff was not prompted to provide the necessary AROM exercises due to the incorrect entry of the order. Additionally, the facility was unable to provide a policy for Physical Therapy when requested.
Deficiencies in Nutrition and Hydration Management
Penalty
Summary
The facility failed to implement necessary interventions for two residents experiencing issues with nutrition and hydration. One resident, diagnosed with cerebral infarction, cholecystitis, and dysphagia, experienced significant weight loss over several months. Despite being on a mechanically altered diet and having a care plan that included nutritional assessments and supplements, the resident's weight continued to decline. The dietician and APRN failed to address the resident's significant weight loss and below-normal albumin levels in their progress notes, and interventions were not timely implemented. Another resident, diagnosed with dementia, malnutrition, and small bowel obstruction, was on intravenous hydration due to poor oral intake and hypernatremia. The facility failed to consistently document the resident's intake and output, with numerous omissions in the records. Despite physician orders for IV hydration, the intake and output worksheets often lacked documentation of IV intake, output, and 24-hour totals. The DNS acknowledged the missing documentation and stated that both oral and IV intake, as well as output, should be recorded, but could not explain the omissions. The facility's policies required that any significant weight change be reported to the dietician and practitioner, and that intake and output be documented for residents on IV therapy. However, these policies were not followed, leading to deficiencies in the care provided to the residents. The lack of timely interventions and proper documentation contributed to the residents' ongoing nutritional and hydration issues.
Medication Error Following Hospital Readmission
Penalty
Summary
The facility failed to ensure that a resident, who was previously hospitalized for digoxin toxicity, did not receive the same high-risk medication upon readmission. The resident, who had diagnoses including atrial fibrillation and congestive heart failure, was discharged from the hospital with instructions to stop taking digoxin. However, a physician's order was entered to administer digoxin, and it was given to the resident the following morning. The error occurred because the Registered Nurse (RN) responsible for entering the medication orders into the electronic medical record (EMR) was unaware of the resident's recent hospitalization for digoxin toxicity. The RN completed a drug regimen review (DRR) with a covering Nurse Practitioner (NP) but did not document the completion of the DRR in the nursing progress notes. The Assistant Director of Nursing Services (ADNS) co-signed the nursing admission assessment but did not perform the DRR, assuming it was done by the RN. The facility's policy did not require re-admission orders to be double-checked during the night shift, and the error was only identified during the morning report. The facility's pharmacist identified the administration of digoxin as a major medication error, highlighting a deficiency in the transition of care. The Licensed Practical Nurse (LPN) who administered the medication did so based on the EMR's directive and did not recall the specific circumstances. The facility's medication policy required all medications to be ordered by a physician and dispensed using the correct protocol, but a policy for Drug Regimen Review was not provided.
Lack of Coordination with Hospice Services
Penalty
Summary
The facility failed to effectively collaborate and communicate with the contracted hospice provider for a resident who was admitted for comfort care and hospice services. The resident, who had diagnoses including major depressive disorder, dementia, and anxiety, was admitted with a directive to notify hospice of any changes in condition. However, the facility did not have a comprehensive hospice care plan in place, and the resident's care plan lacked coordination with the hospice provider. The clinical record for the resident was missing critical hospice documentation, such as a signed hospice election form post-admission, initial and recertification physician certifications, and a detailed hospice care plan. The facility's social worker assumed responsibility for coordinating hospice services but failed to ensure proper documentation and communication with the hospice team. The Director of Nursing Services (DNS) was unaware of the hospice provider's involvement and the frequency of visits, indicating a lack of coordination and documentation. Interviews with facility staff revealed that communication with the hospice provider was primarily verbal, and there was no clear process for documenting hospice visits and care plans. The facility did not have a policy for hospice care coordination, leading to significant gaps in the resident's clinical record and care plan. Despite attempts to contact the hospice nurse, the facility was unable to provide a comprehensive account of the hospice services provided to the resident.
Failure to Timely Report Injuries of Unknown Source
Penalty
Summary
The facility failed to report injuries of unknown source to the state agency (SA) in a timely manner for a resident diagnosed with vascular dementia, osteoarthritis, and a fracture of the left hand. The resident was significantly cognitively impaired and required substantial assistance with daily activities. The resident's care plan identified a risk for skin injuries and falls, with interventions to inspect the skin daily and encourage the resident to call for assistance. Despite these measures, the resident was found with bruising on the left eye and hand, and later diagnosed with a fracture of the left hand. The facility's APRN noted the bruising and ordered an x-ray, which confirmed the fracture. The resident self-reported a fall, but due to their advanced dementia and inability to rise independently, the APRN doubted the fall as the cause of the injuries. The DNS acknowledged that the injuries were of unknown source and should have been reported as a possible allegation of mistreatment, but this was not done in a timely manner. The facility's policy required immediate reporting of such injuries to the SA, but this protocol was not followed. Interviews with facility staff, including the Medical Director and DNS, revealed uncertainty about the cause of the injuries and a lack of timely investigation and reporting. The facility's policies on abuse and unexplained injuries directed that injuries of unknown source should be reported and investigated according to abuse procedures, but these steps were not adequately executed. The DNS, who was not in the role at the time of the incident, could not provide a reason for the delay in reporting the injuries to the SA.
Failure to Provide Halal Diet for Resident
Penalty
Summary
The facility failed to ensure that the dietary needs of a resident, who followed a Halal cuisine diet, were met. The resident was admitted with diagnoses including cerebral infarction, dysphagia, and right-sided hemiplegia and hemiparesis. Despite the Resident Care Plan indicating the need for Halal cuisine, the dietician did not identify or accommodate this dietary requirement in the initial Nutritional Evaluation. Observations revealed that the resident was served meals inconsistent with Halal dietary practices, such as pumpkin dump cake and egg salad sandwiches, and the meal ticket incorrectly noted a vegetarian diet. Interviews with facility staff, including the Director of Dietary and the dietician, revealed a lack of awareness regarding the resident's Halal dietary needs. The Director of Dietary stated that she could have accommodated the request if she had been informed. The dietician also acknowledged being unaware of the requirement, despite the care plan's indication. The social worker confirmed that the resident's family brought in Halal food every evening because the resident did not consume the facility-provided meals. The facility's policy on Cultural Competent Care was not followed, as the resident's cultural dietary needs were not incorporated into the care plan or meal preparation.
Latest citations in Connecticut
The facility failed to follow CDC guidance for Legionella environmental water testing and manufacturer instructions for point-of-use sink filters after a resident was reported positive for Legionella while hospitalized. Despite being advised that water cultures should be collected every two weeks for three months using 1 L (1000 ml) samples, the facility initially collected only 100 ml per site and later tested only monthly instead of bi-weekly. State infectious disease officials determined that these tests were inadequate in both volume and frequency and could not be counted toward the required monitoring sequence. Additionally, Nephros S100 sink filters installed as point-of-use controls were not replaced within the 90-day operational period specified by the manufacturer, as staff relied on the distant "use by" date on the box rather than the three-month use limit. The facility’s water management policy and IPCP lacked specific guidance on Legionella testing volume and frequency after a confirmed case.
A resident with dementia, a right femur fracture, and very high Braden risk had a right leg brace ordered to remain on with non-weight bearing, and staff were directed to remove the brace every shift for skin checks and to maintain ABD padding at the ankle and thigh. Over several days, multiple LPNs documented or observed bruising and soft skin under the brace, with no barrier between the brace and the skin, but did not notify a provider or supervisor, and some documented no abnormalities beyond baseline discoloration. A NA later removed the brace after noticing odor and moisture and discovered a large open ankle wound with exposed tendon at the brace site. Subsequent assessment by the wound physician identified this as a medical device-related Stage IV pressure injury of the right ankle, with exposed tendon and a duration of more than three days, and the physician noted he had not been informed earlier of the bruising or soft skin or of the existing padding order.
A resident with dementia, a right femur fracture, and very high risk for pressure injuries had a right leg brace ordered to remain on at all times, with removal each shift for skin checks and placement of ABD padding at the ankle and thigh. Over several shifts, LPNs observed bruising and soft skin under the brace, with no barrier between the brace and the skin, but did not notify a provider or supervisor because the skin was not yet open or was believed to be an existing impairment. A NA later removed the brace during care, noted odor and moisture, and discovered a large open ankle wound with exposed tendon and no padding in place. Subsequent assessments documented a broad area of denuded skin with exposed tendon, and a wound physician classified it as a medical device–associated Stage IV pressure injury, confirming that earlier notification of bruising or soft skin could have led to protective padding between the brace and the skin.
Two residents experienced accidents related to inadequate supervision and failure to follow facility policies for safe ambulation and transfers. One resident with weakness and mobility limitations, care planned for assisted ambulation with a rolling walker and gait belt, was assisted in the hallway by a NA without a gait belt, lost balance, and fell, sustaining a left forearm skin tear and a nondisplaced left olecranon fracture confirmed by X-ray. Another resident with severe cognitive impairment and multiple comorbidities, documented as requiring assistance for transfers, was transferred from wheelchair to bed by two NAs while agitated and was subsequently found to have a new skin tear on the left lower leg. Staff interviews and facility policies confirmed that gait belts were required for assisted ambulation and that residents were to receive adequate supervision and appropriate assistive devices to prevent accidents.
A resident with severe cognitive impairment, nonverbal status, and total dependence for ADLs and incontinence care was not provided timely peri/incontinent care despite care plans and CNA assignments directing frequent checks and assistance. Morning staff provided care and transferred the resident out of bed early, then failed to return the resident to bed after breakfast, relied only on smell to assess incontinence, did not re-offer care after a family member declined, and did not notify an RN that no further care had been given for many hours. Evening staff were not informed that care had been missed, were occupied in the dining room, and did not provide incontinence care until after the evening meal, at which time the brief was heavily wet and soiled with a bowel movement, demonstrating prolonged lack of required incontinence care and monitoring.
Surveyors found that a CNA providing ADL, incontinent, and meal care had gel artificial fingernails with raised rhinestone and metal decorations, contrary to infection control expectations. Leadership acknowledged that staff were allowed to wear gel nails, though the DNS stated attached jewels or sharp areas were not permitted. The facility’s appearance policy required clean, well-manicured nails that do not compromise resident safety, while WHO and CDC guidance reviewed by surveyors generally prohibit artificial nails, including gel nails, for direct care staff due to infection control concerns.
A resident with dementia and multiple comorbidities had a notarized 2021 Durable Power of Attorney and a signed health care representative form naming a specific family member as agent, and repeatedly verbalized to the DON and Social Services that this was the desired health care representative, not another family member. The facility rejected the provided documentation as outdated, insisted on new court paperwork, and continued to recognize the other family member as the representative despite having no resident-signed documentation for that person. The clinical record was not updated to reflect the resident’s stated choice, and the emergency contact remained listed as the non‑chosen family member, contrary to the facility’s own resident rights policy.
A resident with rheumatoid arthritis and other comorbidities was discharged from a hospital with an order for methotrexate to be given as divided doses once weekly, but an RN transcribed the order in the EMR as a daily medication. Despite an EMR dose warning and required checks by a supervising RN, an APRN, a physician, the pharmacy, and the pharmacy consultant, the incorrect daily order was not corrected, and the drug was administered daily for nine days. The resident, who was cognitively intact and required moderate assistance with ADLs, subsequently developed thrush, painful oral mucositis, poor intake, nausea, vomiting, diarrhea, severe leukopenia/neutropenia, and hypoxia, and was transferred to the hospital where methotrexate toxicity, neutropenic fever, and sepsis were diagnosed. The error was recognized as a significant medication error that placed the resident in Immediate Jeopardy and was associated with the resident’s ICU admission and death.
A resident with multiple cardiac conditions, COPD, and Alzheimer’s disease experienced repeated respiratory changes over several days, leading nursing staff to request multiple evaluations by an APRN, who ordered a chest x-ray, IV Lasix, STAT labs, and oxygen therapy. Although the resident was cognitively intact and had a COP, documentation showed that the COP was not notified of the earlier changes in condition or new treatments, and notification only occurred later when the resident became acutely hypoxic. The resident subsequently died, and record review and staff interviews confirmed that the facility did not follow its own notification-of-change policy requiring prompt notification of the resident’s representative for acute conditions and new treatments.
A resident with heart failure, atrial fibrillation, sick sinus syndrome, atherosclerotic heart disease, COPD, and Alzheimer’s was evaluated by an APRN for respiratory symptoms, including increased wheezing, and a chest x-ray was ordered and discussed with nursing. The care plan called for monitoring abnormal breath sounds, breathing difficulty, and signs of heart failure, but the medical record contained no entered order for the chest x-ray and no documentation explaining why it was not performed. Subsequent reassessment documented no acute cardiopulmonary process and did not reference the earlier x-ray order. Days later, the resident developed increased respiratory distress and hypoxia, received IV Lasix, oxygen, and STAT orders for labs and a chest x-ray, and was later pronounced dead the same day. Staff interviews showed no nurse recalled receiving or entering the original chest x-ray order, and there was no documentation of follow-through on that order.
Failure to Follow CDC Legionella Water Testing Protocols and Filter Replacement Guidelines
Penalty
Summary
The facility failed to follow CDC guidance for environmental water testing and manufacturer instructions for point-of-use sink filters after a resident was reported positive for Legionella while hospitalized. After notification of the positive Legionella case, the DON communicated with a state epidemiologist and was informed that water cultures should be collected every two weeks for three months, followed by monthly testing for three additional months if no Legionella was detected. CDC guidance also specified that each water sample from sinks, showers, and other sites should be 1 liter (1000 ml). However, the facility initially collected water samples using only 100 ml per site, which was 900 ml less than the recommended volume, and this occurred on multiple testing dates. In addition to using insufficient sample volumes, the facility did not adhere to the required testing frequency. Although the facility believed it was testing every two weeks in December and January, it was doing so with the wrong sample volume. From January through March, the facility tested only monthly instead of every two weeks as directed by CDC guidance. Communication from the state infectious disease assistant director later confirmed that the early tests with 100 ml volumes and the later tests performed almost a month apart were inadequate and would not count toward the required monitoring sequence. The facility’s Water Management Policy did not specify the required volume and frequency of surveillance testing after a confirmed positive Legionella case. The facility also failed to replace point-of-use Nephros S100 sink filters within the 90-day operational period specified by the manufacturer. Observations showed that the filters were installed when the facility was first notified of the positive Legionella case and had not been changed by the time of survey, despite the manufacturer’s instructions that the filters should operate for up to three months of normal use. The Director of Maintenance confirmed that the filters had remained in place since installation and had expired based on the 90-day use guidance. The DON further explained that the facility relied on the “use by” date on the filter box (2028) rather than the 90-day operational limit, and the facility’s Infection Prevention and Control Program, although generally outlining surveillance and outbreak response expectations, did not provide specific direction on Legionella testing volume and frequency after a confirmed case.
Failure to Monitor and Report Skin Changes Under Leg Brace Leading to Stage IV Device-Related Pressure Injury
Penalty
Summary
The deficiency involves the facility’s failure to implement physician-ordered interventions, conduct ongoing skin monitoring, and timely identify and report changes in skin condition for a resident at very high risk for pressure injury development. The resident was admitted with a right femur fracture, dementia, a sacral pressure injury, and right Achilles bruising noted on admission. Physician orders and the resident care plan required the right leg brace to remain on at all times with non-weight bearing to the right lower extremity, and directed staff to remove the brace every shift for skin checks and circulation, motion, and sensation assessments, as well as to ensure ABD padding at the ankle and thigh every shift. Subsequent skin assessments documented resolution of the initial right Achilles bruising and, on multiple dates in February, described the resident’s skin as warm, dry, with normal color and no issues, except for moisture-associated skin damage to the coccyx. Despite these orders and the resident’s very high Braden risk score, staff did not consistently identify, document, or report significant skin changes under the right leg brace. On 2/24, an LPN observed bruising from mid-calf to ankle under the brace but did not notify the provider. On 2/26, the same LPN again noted persistent bruising and soft skin and still did not report these findings to a supervisor or provider because the area was not open. Another LPN later reported that on 2/27, during a skin check, the brace was removed, the skin was visualized, there was no barrier between the brace and the skin, and bruising was present; this LPN also did not report the bruising, believing it to be an existing impairment. Other LPN statements for shifts on 2/25, 2/26, and 2/27 indicated that when they removed the brace, they either did not observe abnormalities or only noted baseline discoloration and applied skin prep to the heels and toes. On 2/28, a nursing assistant providing care to the resident for the first time detected an odor and moisture on her gloves while checking the heels, removed the right leg brace, and found a large open wound on the right ankle with a white wound bed and exposed tendon, and no barrier between the brace and the skin. A subsequent nursing note that evening documented a wound at the right lateral ankle at the brace site, with specific measurements and a non-blanchable, edematous, red peri-wound and an open wound bed. The wound physician later classified this as a medical device-related Stage IV pressure injury of the right ankle, with exposed tendon and a duration greater than three days. The contracted wound physician stated that if he had been notified earlier of soft skin, redness, or bruising, he would have recommended padding between the brace and the skin, and he was unaware of the existing orthopedic order for padding that the facility was expected to follow.
Failure to Report Skin Changes Under Brace Leading to Stage IV Device-Related Pressure Injury
Penalty
Summary
The deficiency involves the facility’s failure to ensure timely notification of the physician and appropriate nursing staff regarding a significant change in a resident’s skin condition under a right leg brace, despite the resident being at very high risk for pressure injury development. The resident was admitted with a right femur fracture, dementia, a sacral pressure injury, and right Achilles bruising noted on admission. Care plan interventions and physician orders required the right leg brace to remain on at all times, be removed every shift for skin checks and circulation, motion, and sensation assessments, and for ABD padding to be placed at the ankle and thigh every shift. A subsequent skin assessment documented that the right Achilles bruising present on admission had resolved. On multiple occasions, nursing staff observed concerning skin changes under the brace but did not notify a provider or supervisor. An LPN performing a skin assessment identified bruising from the right mid‑calf to ankle under the brace and did not notify the provider. During a later shift, the same LPN again observed persistent bruising and soft skin in the same area and still did not report these findings because the skin was not open. Another LPN, assigned on a different shift, removed the brace, observed bruising and no barrier between the brace and the resident’s skin, and did not report the bruising to the supervisor, believing it to be an existing skin impairment. These observations occurred in the context of existing orders to remove the brace each shift, inspect the skin, and ensure padding was in place. The change in the resident’s condition was ultimately identified by a nursing assistant who, while providing care, noted an odor, moisture on her gloves, and upon removing the brace, found a large open wound on the right ankle with a white wound bed and exposed tendon and no barrier between the brace and the skin. Subsequent nursing and physician documentation described a wound at the right lateral ankle where the brace had been, with an open wound bed, non‑blanchable, edematous, red peri‑wound tissue, and later a broad area of denuded skin with exposed tendon extending from mid‑lower leg to ankle. A contracted wound physician later classified the injury as a medical device‑associated Stage IV pressure injury of the right ankle and stated that if he had been notified earlier of soft skin, redness, or bruising, he would have recommended padding between the brace and the skin. The facility’s own change in condition policy required physician notification when there was a significant change in the resident’s condition, but the observed bruising and soft tissue changes under the brace were not reported in a timely manner, resulting in delayed medical evaluation and intervention and the subsequent development of the Stage IV pressure injury.
Failure to Use Gait Belt and Safely Manage Transfers Resulting in Resident Injuries
Penalty
Summary
The deficiency involves the facility’s failure to ensure safe ambulation and transfers in accordance with its own policies, resulting in accidents for two residents. One resident with anemia, osteoarthritis, weakness, and difficulty walking had a care plan and aide care card directing staff to provide assistance of one for transfers and ambulation using a rolling walker and a gait belt. The admission MDS documented that this resident required extensive assistance for transfers and ambulation and used both a rolling walker and wheelchair, with no prior history of falls. Despite these documented needs and the facility’s policy requiring gait belt use for residents who cannot ambulate or transfer independently, a nursing assistant assisted the resident with ambulation in the hallway without applying a gait belt. During this assisted ambulation without a gait belt, the resident lost balance and fell to the floor while using a rolling walker. Nursing documentation identified that the resident sustained a skin tear to the left forearm and reported left elbow pain rated 7 out of 10. The resident was transferred to the hospital, where imaging showed posterior elbow soft-tissue swelling and a nondisplaced fracture of the left olecranon. Interviews with an LPN, an occupational therapy assistant, and the DNS confirmed that the nursing assistant had not used a gait belt, that the resident required assistance of one for ambulation, and that facility policy required gait belt use for such residents. Staff also stated that the purpose of the gait belt was to allow staff to maintain a secure grasp if a resident lost balance. The deficiency also includes an incident involving another resident with type 2 diabetes mellitus, dementia, venous insufficiency, anxiety, and peripheral vascular disease, who had severe cognitive impairment and required extensive assistance for transfers. The MDS and aide care card documented that this resident was non-ambulatory and required the assistance of one staff member with a rolling walker for transfers. During a transfer from wheelchair to bed performed by two nursing assistants, the resident was noted afterward to have a new skin tear on the left lateral lower leg, measuring 2.5 cm by 1.5 cm. Facility documentation and staff statements indicated that the resident did not have a skin tear prior to the transfer and that the resident had been agitated and “giving them a hard time” during the transfer, with one aide acknowledging they could have waited for the resident to calm down. The DNS confirmed that the skin tear was identified after the transfer and that the resident had been agitated during the transfer, while also stating that the resident should have been free from any type of accident while care was being provided. The facility’s accidents and supervision policy stated that the environment would be maintained free of accident hazards and that each resident would receive adequate supervision and appropriate assistive devices to prevent accidents.
Failure to Provide Timely Incontinence Care to a Dependent, Cognitively Impaired Resident
Penalty
Summary
The deficiency involves the facility’s failure to ensure a severely cognitively impaired, nonverbal resident dependent on staff for all ADLs and incontinent care was provided timely personal and incontinence care, resulting in neglect. The resident had diagnoses including Alzheimer’s disease, dementia, and diabetes with chronic kidney disease, and the care plan and CNA care card directed extensive assistance with personal hygiene, toileting, and incontinence care as needed. The resident’s MDS showed a BIMS score of 0/15, frequent bowel and bladder incontinence, and total dependence for ADLs, confirming the need for staff to perform regular checks and care. On the morning in question, the assigned NA on the 7 AM–3 PM shift reported providing peri/incontinent care and transferring the resident out of bed around 7–7:30 AM. The NA stated her usual routine was to return the resident to bed after breakfast but did not do so that day. Around 10 AM, she only repositioned the resident in a tilt-in-space wheelchair and checked for incontinence by smell alone, without touching the brief or checking the brief’s indicator line. Later, when a family member was visiting and wanted the resident to remain up, the NA stated she informed the visitor around 1 PM that the resident needed to return to bed for care; the visitor declined, and the NA did not re-offer care, did not notify the nurse, and did not inform the nurse that the only care provided had been before breakfast approximately seven hours earlier. During the 3 PM–11 PM shift, the next NA reported that the resident remained up in the tilt-in-space wheelchair and that she was unable to provide incontinent care from 3 PM until after the evening meal because she was occupied in the dining room. She stated she was not informed by the off-going NA or the nurse that the resident had not received peri/incontinent care since early that morning. The LPN on the evening shift also reported not being notified that care had been refused earlier or that care had not been provided since before breakfast. When the evening NA finally returned the resident to bed and provided incontinent care around 7 PM, she found the brief heavily wet and the resident incontinent of a bowel movement. Facility leadership and nursing staff confirmed that residents were to be checked and changed every two to three hours, that relying on smell alone to assess incontinence was inappropriate, and that the CNA job description required rounds at the beginning of each shift and every two hours thereafter, which did not occur for this resident.
Noncompliance with Infection Control Policy Due to Staff Artificial and Decorated Nails
Penalty
Summary
Surveyors identified a deficiency in the facility’s infection prevention and control program related to staff fingernail practices during direct resident care. On observation, a nursing assistant who worked on a resident unit and provided ADL care, incontinent care, and meal service was noted to have gel-like artificial fingernails approximately 1/4 to 1/2 inch long. These nails had multiple round silver/white glitter rhinestone-like raised items and silver-colored metal-like decorative designs attached to several fingernails on each hand. The decorative items were described as raised, firm to the touch, and glued onto the nails. A subsequent observation on the following day confirmed that the same gel-like nails with the raised decorative items and metal-like designs remained in place. During interviews, the nursing assistant confirmed that the glitter-like rhinestone items and silver metal-like designs were glued onto the nails. The DNS stated that while staff were allowed to have gel fake nails, they should be at a comfortable length and that no attached jewels or sharp areas were allowed due to concern for infection. The DNS, Administrator, and a regional RN later acknowledged that the facility allowed staff to wear gel fingernails, and the regional RN stated she believed the attached items were securely in place and thought the gel covered the top of the gems. Review of the facility’s Personal Appearance and Dress Policy showed it required fingernails to be clean, well-manicured, and not so long as to compromise resident safety for employees involved in direct resident care or where infection control may be an issue. Review of WHO guidelines and CDC hand hygiene guidance indicated that artificial nails, including gel nails, are generally prohibited for healthcare workers in direct patient care because they can harbor bacteria and are difficult to sanitize, and that artificial fingernails or extensions should not be worn when having direct contact with high-risk patients.
Failure to Honor Resident’s Chosen Health Care Representative
Penalty
Summary
The deficiency involves the facility’s failure to acknowledge and honor a resident’s expressed choice of health care representative, despite the presence of valid legal documentation. The resident had diagnoses including dementia, anxiety, unspecified convulsions, depression, and end stage renal disease. A Durable Power of Attorney dated in 2021 identified a specific family member as the resident’s agent, and the document was notarized and witnessed. The resident’s MDS and care plan documented impaired cognition related to dementia, with interventions to communicate with the resident and family regarding capabilities and needs and to monitor changes in cognitive function and decision-making ability. A complaint filed by a family member stated that the resident and this family member attempted to provide the facility with a signed Appointment of Health Care Representative form from 2021 appointing that family member as the resident’s health care representative. The facility did not accept the form, told them it was outdated, and informed them that a new court-issued form would be required before the family member would be acknowledged as the health care representative. Interviews with the resident and the family member confirmed that the resident had clearly verbalized to facility staff, including the DON and Social Services, that the resident wanted this family member to be the health care representative and did not want another family member in that role, but the facility continued to recognize the other family member instead. The social worker acknowledged that the resident had expressed a desire to have the first family member as health care representative and that there was a signed appointment of health care representative dated 2021, though he believed it had the potential to expire. The SW also stated that the facility had no documentation signed by the resident naming the second family member as health care representative. The DON confirmed that at admission the facility did not acknowledge the resident’s choice, that there was nothing in writing designating the second family member, and that the facility had nonetheless continued to treat that person as the health care representative. Review of the clinical record showed it still listed the second family member as emergency contact and did not document the first family member as health care representative, contrary to the resident’s expressed wishes and the facility’s own policy on resident rights and designation of representatives.
Failure to Detect Methotrexate Transcription Error Leading to Toxicity and Death
Penalty
Summary
The deficiency involves the facility’s failure to ensure accurate transcription and verification of a methotrexate order for a resident admitted with diagnoses including rheumatoid arthritis, dysphagia, metabolic encephalopathy, atrial fibrillation, and congestive heart failure. The hospital discharge orders specified methotrexate 2.5 mg, four tablets in the morning and three tablets in the evening, to be given one time per week. When the orders were transcribed at the facility, the methotrexate frequency was incorrectly entered as one time per day instead of one time per week. The Medication Administration Record (MAR) generated a dose warning indicating that the entered dose and daily frequency exceeded the usual dosing regimen of one to ten tablets every seven days, but the warning was not acted upon. Multiple required reconciliation and review processes failed to detect the error. An APRN reviewed the discharge paperwork and medication list and approved all medications as written, believing the methotrexate was ordered weekly per the original hospital discharge summary. RN staff responsible for the second check of admission orders did not identify the incorrect daily frequency when reconciling the orders against the hospital discharge paperwork. The physician later reviewed the discharge medications but was not aware that the methotrexate order had been transcribed incorrectly. The pharmacy filled the medication according to the incorrect daily order, and the pharmacy consultant, who was responsible for reviewing medication orders for new admissions, also did not identify the incorrect dosing despite the EMR dose warning. Following the initiation of daily methotrexate, the resident developed progressive clinical signs consistent with methotrexate toxicity. The resident, who was cognitively intact and required moderate assistance with activities of daily living, developed thrush and mouth sores, reported mouth pain and inability to eat, and experienced poor oral intake, nausea, vomiting, and large loose stool. Bloodwork later showed a critically low white blood cell count (0.8), and the resident was identified as neutropenic. The care plan was revised to address neutropenia and altered respiratory status, and the resident was placed on leukopenia precautions. The resident subsequently became hypoxic, required oxygen, and was transferred to the hospital, where diagnoses included neutropenic fever, methotrexate toxicity, and sepsis. The methotrexate medication error—daily administration for nine consecutive days instead of weekly—was discovered at the hospital and was identified by facility staff and providers as a significant medication error that placed the resident in Immediate Jeopardy and resulted in the resident’s death. Interviews with involved staff confirmed the sequence of actions and inactions that led to the deficiency. RN staff acknowledged incorrectly transcribing the methotrexate frequency and failing to detect the error during the supervisory second check. The APRN and physician confirmed they reviewed and approved the medications but did not recognize that the methotrexate had been entered as a daily rather than weekly dose. The pharmacy and pharmacy consultant also did not identify the incorrect dosing despite the EMR dose warning. Facility leadership, including the President of Clinical Services, characterized the incorrect methotrexate administration as a significant medication error and confirmed that the error was not detected by any of the required reconciliation and review processes prior to the resident’s hospitalization and subsequent death.
Removal Plan
- Educated all licensed nursing staff, pharmacy personnel, pharmacy consultants, and medical providers on medication administration, including professional responsibilities for administering medications, second checks on medications for newly admitted residents, reviewing medication orders prior to signing off, Methotrexate weekly dosing, medication reconciliation, and drug alert icons in the EMR.
- Provided one-to-one education to RN #1, RN #2, and pharmacy staff.
- Conducted random audits of residents receiving Methotrexate, other high-risk medications, and all newly admitted residents.
- Reviewed audit results through QAPI and monitored.
- Assigned the Director of Nursing responsibility for implementation and monitoring, with the Administrator maintaining overall regulatory oversight.
Failure to Notify Resident Representative of Repeated Changes in Condition
Penalty
Summary
The deficiency involves the facility’s failure to notify a resident’s Conservator of Person (COP) of significant changes in the resident’s condition over an eight-day period, as required by facility policy. The resident had multiple serious diagnoses, including heart failure, atrial fibrillation, sick sinus syndrome, atherosclerotic heart disease, COPD, and Alzheimer’s disease, and was care planned for monitoring of cardiac status, abnormal breath sounds, difficulty breathing, and signs of heart failure. The resident was cognitively intact per a quarterly MDS, with a BIMS score of 14, and required extensive assistance with ADLs. On one date, APRN #1 was asked to evaluate the resident due to respiratory symptoms and increased wheezing, continued cardiac medications, and ordered a chest x-ray, documenting that the plan was discussed with nursing. On another date, APRN #1 was again asked to evaluate the resident’s respiratory status, but the clinical record from that period did not show that the COP was notified of these changes in condition. Subsequently, nursing documentation showed that the resident became short of breath, with initially normal vital signs, then became hypoxic with an oxygen saturation of 72% on room air, which improved to 93% with 2L oxygen. APRN #1 was notified, administered IV Lasix 40 mg, and ordered STAT labs and a STAT chest x-ray, with continuation of oxygen. The nurse’s note for that event documented that the COP was notified of the change in condition. Later that same day, the resident’s death was pronounced, and the death certificate listed heart failure due to sick sinus syndrome and COPD as the primary cause of death. Review of the clinical record from the earlier dates through the date of death showed no documentation that the COP had been notified of the earlier changes in respiratory condition or the provider evaluations, despite facility policy requiring prompt notification of the resident’s representative for new treatment, acute conditions, deterioration in health, or exacerbation of chronic conditions. Interviews with the President of Clinical Services, APRN #1, and the ADON confirmed that nursing staff should have notified the COP and that the facility failed to follow its Notification of Change Policy during that period.
Failure to Complete Provider-Ordered Chest X-Ray for Resident with Respiratory Symptoms
Penalty
Summary
The deficiency involves the facility’s failure to ensure that a provider-ordered diagnostic test was obtained and documented for a resident experiencing respiratory symptoms and multiple cardiac and pulmonary comorbidities. The resident had diagnoses including heart failure, atrial fibrillation, sick sinus syndrome, atherosclerotic heart disease, COPD, and Alzheimer’s disease, and was care planned for monitoring abnormal breath sounds, difficulty breathing, and signs of heart failure. On 12/15/25, an APRN evaluated the resident for respiratory symptoms, noted increased wheezing, and ordered a chest x-ray, with the plan discussed with nursing. However, the clinical record from 12/15/25 to 12/23/25 contained no chest x-ray order and no documentation explaining why the chest x-ray was not performed, despite facility policy requiring licensed staff receiving verbal orders to enter them into the medical record and follow through with appropriate notifications. Subsequent provider notes on 12/18/25 documented reassessment of the resident’s respiratory status, with no acute cardiopulmonary process noted and no mention of the previously ordered chest x-ray. On 12/23/25, the APRN again evaluated the resident for increased respiratory distress, administered IV Lasix, and ordered a STAT chest x-ray and STAT labs. Nursing documentation that day showed the resident became hypoxic with an oxygen saturation of 72% on room air, was placed on 2L oxygen with improvement to 93%, and that the APRN was notified and provided additional orders. Later that evening, the resident’s death was pronounced. Interviews with the APRN and multiple nurses who worked on the relevant shifts revealed no one could recall receiving or entering the original chest x-ray order, and there was no documentation to indicate why the chest x-ray ordered on 12/15/25 was not completed, constituting a failure to provide necessary care and services according to provider orders.
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Every citation, penalty and Plan of Correction is sourced from public CMS records (latest release May 27, 2026) and official state health department websites — never guesswork.
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