Above average — CMS composite of the measures below.
A standard survey is most likely before around November 2026
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Regency House Nursing And Rehabilitation Center during CMS and state inspections, most recent first.
The facility did not accurately report weekend staffing to the PBJ for two quarters, as staff who worked were not placed in the correct classification, leading to the PBJ system marking weekend staffing as excessively low.
A resident with cognitive impairment and other medical conditions was physically assaulted by another resident in a hallway, with the incident witnessed by a nurse who confirmed there was no provocation. The assaulted resident was assessed and found to have no injuries or pain, but the facility failed to ensure the resident was free from physical abuse, as required by policy.
A deficiency was identified when the facility did not promptly notify the social work department after a resident-to-resident altercation involving a cognitively impaired resident. Although nursing, family, and police were informed, the social worker was not notified until several days later, resulting in delayed psychosocial follow-up.
Licensed staff did not administer the correct formulation of lorazepam as ordered for a resident on hospice care, continuing to give tablets after the order had changed to a liquid concentrate. The LPN did not check the MAR before administration, was unaware of the order change, and failed to document the administrations as required by facility policy.
The facility did not adequately protect resident-identifiable information or maintain medical records according to professional standards, as observed by surveyors.
A resident with multiple diagnoses, including dementia and osteoporosis, experienced a change in condition with redness and swelling in the left leg. Despite an order for an immediate ultrasound, it was not completed, and the resident later showed altered mental status and was sent to the ED, where a fracture was discovered. Staff interviews revealed inadequate communication and documentation of the resident's condition changes.
A resident with cognitive impairment and osteoporosis was found to have a left tibial fracture after being sent to the ED for stroke-like symptoms. The facility failed to conduct a full investigation into the injury, as only 5 out of 12 staff members provided statements, and the investigation did not start from the initial change in condition. The facility could not determine the cause of the fracture, as there were no reports of falls or injuries.
A facility failed to follow a STAT order for a venous doppler ultrasound for a resident with vascular dementia, leading to a delay in diagnosis. The order was not communicated as STAT to the X-ray company, and the resident was transferred to the hospital before the procedure. Additionally, the resident was left unattended on the toilet despite needing assistance, and was later found slumped over and weak. Staff interviews revealed communication lapses regarding the STAT order and supervision needs.
Incorrect PBJ Weekend Staffing Classification
Penalty
Summary
The facility failed to ensure that weekend staffing was reported correctly to the Payroll Based Journal (PBJ) for quarters 3 and 4 in 2024. Review of facility documents and staff interviews revealed that, although staffing levels were met, the staff who worked on weekends were not placed in the appropriate classification when reported to PBJ. This misclassification resulted in the PBJ system identifying the facility's weekend staffing as excessively low for the specified quarters. The issue was identified through review of PBJ Staffing Data Reports and confirmed during interviews with the Administrator and Corporate Director, who acknowledged the reporting error.
Failure to Protect Resident from Physical Abuse by Another Resident
Penalty
Summary
A resident with vascular dementia, anxiety, cognitive impairment, and hypertension was involved in a physical altercation with another resident. The incident occurred in a hallway where the resident was sitting within arm's length of another individual, who turned and punched the resident in the face. The event was witnessed by a charge nurse, who reported that the resident did not provoke the attack, despite the other resident's claim that their chair had been kicked. The resident who was struck was assessed immediately after the incident, with no injuries observed and no pain reported. The resident also had no recollection of the incident shortly after it occurred. The facility's documentation and interviews revealed that the social worker was not informed of the incident until several days later, and there was a lack of immediate follow-up by the social worker. The facility's abuse policy states that residents have the right to be free from abuse, but the incident demonstrated a failure to protect the resident from physical abuse by another resident. The deficiency centers on the facility's inability to ensure the resident's safety and freedom from abuse as required.
Failure to Timely Notify Social Work of Resident-to-Resident Altercation
Penalty
Summary
A deficiency occurred when the facility failed to notify the social work department in a timely manner following a resident-to-resident altercation. The incident involved a resident with vascular dementia, anxiety, cognitive impairment, and hypertension, who was punched in the face by another resident while sitting in the hallway. The residents were immediately separated and assessed, with no injuries observed and the affected resident denying pain and soon having no recollection of the event. Although the Director of Nursing Services, third-party provider, family, and local police were notified, the social work department was not informed until seven days after the incident. Facility documentation and interviews revealed that social workers are expected to follow up on any resident altercations as soon as they are informed, but in this case, the delay prevented timely psychosocial assessment and follow-up. The social worker was unable to recall details of the incident due to the late notification, and it was confirmed that the altercation was discussed in a staff meeting without a social work representative present. The delay in notification was attributed to miscommunication among staff.
Failure to Administer Correct Medication Formulation and Document PRN Administration
Penalty
Summary
Licensed staff failed to administer the correct formulation of lorazepam as ordered by the physician for a resident with Alzheimer's disease, dementia, and anxiety who was receiving hospice care. The physician initially ordered lorazepam tablets, which was later changed to a liquid concentrate form as recommended by hospice. Despite the order change, an LPN continued to administer lorazepam tablets on three occasions after the tablet order had been discontinued and the liquid concentrate had been prescribed. The LPN did not check the Medication Administration Record (MAR) prior to administration and was unaware of the change in formulation at the time. The MAR and nursing notes did not reflect administration of the tablets on those dates, and the LPN could not recall if documentation was attempted after administration. The facility's policy required staff to document as-needed medication administration, including the correct dosage form, and to follow the six rights of medication administration. The controlled substance disposition record confirmed that lorazepam tablets were removed for administration after the order had been changed to the liquid form. The error was discovered after another nurse informed the LPN of the formulary change. Interviews with facility staff confirmed that the correct medication formulation was not used as ordered, and the required documentation was not completed in accordance with facility policy.
Failure to Safeguard Resident Information and Maintain Medical Records
Penalty
Summary
The facility failed to safeguard resident-identifiable information and/or did not maintain medical records for each resident in accordance with accepted professional standards. This deficiency was identified through surveyor observation or review, indicating that the required protocols for protecting confidential information and proper record-keeping were not consistently followed. No additional details regarding specific residents, their medical history, or the exact nature of the records involved are provided in the report.
Failure to Timely Notify Provider of Resident's Change in Condition
Penalty
Summary
The facility failed to notify a provider in a timely manner of a change in condition for a resident diagnosed with vascular dementia, anxiety disorder, osteoporosis, unequal limb length, and muscle weakness. The resident's care plan required extensive assistance for personal hygiene, toileting, and dressing. On July 1st, a progress note indicated that the resident's left lower extremity was warm, red, and swollen, prompting an order for an immediate venous doppler ultrasound. However, the clinical record did not show that the ultrasound was completed. On July 2nd, the resident was assessed by an APRN after reports of redness, swelling, and pain in the left lower extremity. The resident exhibited altered mental status and was lethargic, leading to a family member requesting an emergency department evaluation. The facility's accident and investigation documentation later revealed that the resident had a left tibial fracture, with no recent fall reported. Interviews with nursing staff indicated a lack of communication and documentation regarding the resident's change in condition. Nursing assistants and LPNs noted unusual behavior and physical changes in the resident but did not report these adequately. The facility's policy required staff to notify a licensed nurse of any change in condition, who would then conduct an evaluation and notify the physician and family, but this protocol was not followed in this case.
Failure to Investigate Injury of Unknown Origin
Penalty
Summary
The facility failed to conduct a full investigation related to an injury of unknown origin for a resident diagnosed with a left tibial fracture. The resident, who had a history of osteoporosis, unequal limb length, muscle weakness, and vascular dementia, was noted to have a change in condition on 7/1/24, with symptoms including warmth, redness, and pitting edema in the left lower extremity. Despite these symptoms, the facility did not identify any pain or difficulty in movement at that time. The resident was later assessed by an APRN due to reports of pain and altered mental status, leading to a decision to send the resident to the emergency department for further evaluation. The following day, the facility was informed by the resident's family that a left tibial fracture had been diagnosed at the hospital. The facility's investigation into the injury was inadequate, as it did not follow the policy of obtaining statements from all staff members who had contact with the resident within the 72-hour period prior to the initial change in condition. Only 5 out of 12 staff members provided statements, and the Director of Nursing acknowledged that the investigation should have started from the date of the initial symptoms, not from when the fracture was reported. The facility's Accident/Incident policy required a thorough investigation, including obtaining statements from all relevant staff, to determine the cause of injuries of unknown origin. However, the facility was unable to determine how the fracture occurred, as there were no reports of falls or injuries, and the resident had not left the facility.
Failure to Follow STAT Order and Supervise Resident
Penalty
Summary
The facility failed to follow a physician's order for a STAT venous doppler ultrasound for a resident with vascular dementia and other medical conditions. The order was placed due to the resident's left lower extremity being warm, red, and edematous, raising concerns about a possible deep vein thrombosis. However, the order was not communicated as STAT to the contracted X-ray company, resulting in a delay. The facility was informed that the doppler would not be performed until the next day, but the resident was transferred to the hospital before the procedure could be completed. Additionally, the facility did not provide adequate supervision for the resident while on the toilet. Despite the resident's care plan indicating a need for assistance with toileting, the resident was left unattended on the toilet by an LPN who stepped out to get help. The resident was later found slumped over and weak, requiring assistance from multiple staff members to be transferred back to bed. This lack of supervision was particularly concerning given the resident's cognitive impairments and recent change in condition. Interviews with staff revealed a lack of awareness and communication regarding the STAT order and the resident's need for supervision. The LPN involved did not realize the order was STAT and did not follow up with the diagnostic company. Furthermore, the resident's unattended state on the toilet was not an isolated incident, as a visitor reported finding the resident unattended in the bathroom on previous occasions. The facility's Director of Nursing acknowledged that the resident should not have been left alone, especially given the change in condition.
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near Wallingford
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Masonicare Health Center | 2 mi | ★★★★★ | 0 | 0 |
| Skyview Rehab And Nursing | 2.4 mi | ★★★★★ | 22 | 0 |
| Complete Care At Meriden | 3.9 mi | ★★★★★ | 13 | 0 |
| Connecticut Baptist Homes, Inc | 4.9 mi | ★★★★★ | 9 | 0 |
| Silver Springs Care Center | 5 mi | ★★★★★ | 4 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.