Colonial Health & Rehab Center Of Plainfield, Llc
Inspection history, citations, penalties and survey trends for this long-term care facility in Plainfield, Connecticut.
- Location
- 16 Windsor Ave, Plainfield, Connecticut 06374
- CMS Provider Number
- 075310
- Inspections on file
- 21
- Latest survey
- October 23, 2025
- Citations (last 12 mo.)
- 1
Citation history
Health deficiencies cited at Colonial Health & Rehab Center Of Plainfield, Llc during CMS and state inspections, most recent first.
A resident with severe cognitive impairment and mobility limitations was injured during a mechanical lift transfer when the upper sling strap detached, causing the resident to fall and sustain a head hematoma and vertebral fracture. Two NAs performed the transfer but did not verify that all sling straps were securely attached, contrary to facility policy.
A resident with severe cognitive impairment was involved in an incident where a NA allegedly hit them on the chest after the resident became combative and scratched the NA. The incident was reported by another NA present, and the resident confirmed the event. The facility substantiated the abuse, leading to the termination of the NA's employment.
A resident with severe cognitive impairment alleged inappropriate touching by a male NA. The allegation was reported to a NA, who delayed reporting it to the facility, contrary to policy. The incident was eventually reported by another NA, leading to a deficiency finding.
The facility failed to date opened food items and improperly stored a staff member's lunch bag in the walk-in refrigerator with resident food, contrary to facility policy. Opened and undated items were found in the dry storage area and main freezer, and a staff member admitted to storing personal food in the refrigerator, despite being aware of the policy against it.
The facility failed to properly document and honor the advance directives of two residents. One resident's signed DNR was not reflected in the physician's orders, which incorrectly indicated a full code status. Another resident's advance directive consent form was missing from the medical record, despite the care plan and physician's orders indicating a DNR status. These discrepancies highlight a failure to adhere to facility policy regarding the management of advance directives.
A resident with a history of falls and moderate fall risk did not receive prescribed fall prevention interventions, such as floor mats and skid strips, due to a lack of communication and updates in the facility's care documentation. Staff were unaware of the resident's fall risk status, as the necessary interventions were not included in the electronic Kardex, leading to a failure in implementing the care plan.
The facility failed to follow physician orders for a resident with diabetes and hypertension, resulting in unreported abnormal glucose levels and missed blood pressure monitoring. Another resident received incorrect medications due to an LPN's failure to properly identify them, leading to drowsiness. Additionally, a resident with COPD was given oxygen without a physician's order, contrary to facility policy.
A facility failed to supervise a resident with dysphagia during meals, as required by physician orders, leading to unsupervised eating and potential aspiration risk. Additionally, the facility did not maintain water temperatures within the safe range of 105 to 120 degrees Fahrenheit in 17 rooms, with temperatures recorded as high as 130 degrees, contrary to the facility's policy.
A resident with chronic kidney disease and legal blindness experienced an allergic reaction to peanut butter, which was documented by the facility but not communicated to the hemolytic treatment center. The resident was sent to the center with peanut butter crackers, which they refused due to the allergy. The W10 transfer form was not updated, and the allergy was not noted in the treatment center's records.
A resident's room in an LTC facility had damaged furniture, including a footboard and dressers, which had been in disrepair for at least three months. The resident, who is legally blind and uses an electric wheelchair, reported the damage, but it was not addressed due to communication lapses among staff. The facility's policy required reporting and repairing damaged furniture, but this was not effectively followed.
The facility failed to investigate grievances filed by six residents, leading to a deficiency in honoring residents' rights to voice grievances without discrimination or reprisal. Residents reported issues such as dismissive behavior from the DNS, long wait times for call bell responses, feeling rushed by a NA, and concerns about a NA's approach. The grievances lacked proper documentation and investigation, including interviews or statements from involved parties, as required by the facility's grievance policy.
A resident with severe dementia and a history of exit-seeking behavior was able to leave the facility unsupervised when a visitor held the door open and the wander guard alarm failed to activate. Despite being on frequent safety checks and having a wander guard device, the system did not function as intended, and staff did not observe the resident leaving, resulting in the resident being found outside by a staff member.
Failure to Ensure Safe Mechanical Lift Transfer Results in Resident Injury
Penalty
Summary
A deficiency occurred when a resident with dementia and osteoporosis, who was severely cognitively impaired and dependent for transfers, was not safely transferred using a mechanical lift as ordered by the physician and outlined in the care plan. During a transfer from bed to wheelchair by two nurse aides, the upper left strap of the mechanical lift sling detached from the hook, causing the resident to partially slip from the sling and strike their head and shoulder on the ground. The resident sustained a hematoma to the back right side of the head and was subsequently transferred to the hospital, where an acute L2 vertebral fracture was identified. Interviews with the nurse aides involved revealed that one aide attached the lower straps while the other attached the upper straps, but neither verified that all straps were fully secured before lifting the resident. Both aides acknowledged that they did not check the security of the straps prior to moving the resident off the bed. Facility policy required special care and attention when using a mechanical lift, including ensuring all straps are securely attached before lifting. The failure to confirm the proper attachment of the sling straps directly led to the resident's fall and injury.
Resident Abuse Incident Involving Nursing Assistant
Penalty
Summary
The facility failed to protect a resident from mistreatment, resulting in a substantiated case of abuse. The resident, who had severe cognitive impairment and was dependent on assistance for activities of daily living, was involved in an incident where two nursing assistants (NAs) were providing care. During this care, the resident became combative and scratched one of the NAs. In response, the NA allegedly grabbed the resident's arm and hit the resident on the chest with an open hand. This action was reported by the other NA present, and the resident confirmed the incident when interviewed by both facility staff and local police. The facility's documentation and interviews revealed that the NA involved denied hitting the resident, despite the allegations and the resident's statement. The facility conducted a skin assessment and found self-inflicted scratches on the resident's chest but no additional injuries. The incident was substantiated as abuse, and the NA's employment was terminated. The facility's policies on conduct and abuse prohibition were reviewed, highlighting the expectation for staff to maintain professional conduct and prohibit any form of abuse.
Failure to Timely Report Allegation of Abuse
Penalty
Summary
The facility failed to ensure timely reporting of an allegation of abuse involving a resident with severe cognitive impairment, dementia, anxiety, and depression. The resident, who required assistance with activities of daily living and was frequently incontinent, alleged that a male nursing assistant touched them inappropriately. The allegation was initially reported to a nursing assistant (NA #3) on 11/8/2024, but NA #3 did not report it to the facility until 11/11/2024. This delay in reporting was contrary to the facility's policies, which require immediate reporting of any suspected abuse. The incident was eventually reported by another nursing assistant (NA #4) after being informed by NA #3. The Director of Nursing Services confirmed that the allegation should have been reported immediately when it was first made. The facility's documentation showed that NA #3 had completed training on abuse reporting but had not yet taken the state exams. The failure to report the allegation promptly led to a deficiency being identified during the survey.
Improper Food Storage and Labeling in Dietary Department
Penalty
Summary
The facility failed to ensure that food items were properly dated when opened and that staff personal food items were not stored in the facility's walk-in refrigerator, as per the facility's policy. During a tour of the Dietary Department, several opened and undated food items were identified in both the dry storage area and the main freezer. These included a box of oatmeal cookies, a box of Oreo cookies, a 5-gallon bucket of chicken base, a bag of fried steak, a bag of Salisbury steak, uncooked pie shells, cooked apple pies, and boxes of frozen cookies. Additionally, in the walk-in refrigerator, an opened and undated 5-gallon bucket of pickles was found alongside a staff member's lunch bag, which was improperly stored with resident food items. Interviews with the Food Service Director (FSD) and Dietary Aide #1 revealed that the FSD and the chef were responsible for dating opened items, but the FSD could not explain why the items were undated. Dietary Aide #1 admitted to storing her lunch bag in the walk-in refrigerator, acknowledging that she was aware of the facility's policy prohibiting personal food storage in that area. The facility's food storage policy mandates that dry storage foods be dated as appropriate and cold foods be labeled and dated, which was not adhered to in this instance.
Failure to Document and Honor Advance Directives
Penalty
Summary
The facility failed to properly manage and document advance directives for two residents, leading to discrepancies between the residents' wishes and the medical orders in their records. For Resident #40, who was diagnosed with chronic obstructive pulmonary disease, type 2 diabetes mellitus, and hypertension, the facility did not transcribe the advance directives according to the resident's signed wishes. Although the resident had a signed Do Not Resuscitate (DNR) form, the physician's orders incorrectly indicated a full code status, meaning cardiopulmonary resuscitation (CPR) should be performed. The Registered Nurse (RN) and Director of Nursing (DNS) were unable to locate the signed advance directive in the electronic health record (EHR) or paper chart, and the DNS acknowledged that the nurse had mistakenly transcribed the resident's code status from hospital discharge paperwork. For Resident #46, who was admitted with vascular dementia and other mental health conditions, the facility failed to ensure that a signed advance directive consent form was available in the medical record. Although the resident's care plan and physician's orders indicated a DNR status, the signed consent form could not be located in the chart. The DNS was uncertain if there had been a signed advance directive prior to the surveyor's inquiry. The facility's policy required that advance directives be completed and placed in the medical record upon admission, but this was not adhered to, resulting in a lack of documentation to support the resident's end-of-life care preferences.
Failure to Implement Fall Prevention Interventions
Penalty
Summary
The facility failed to implement fall prevention interventions for a resident with a history of falls, as outlined in the Resident Care Plan (RCP). The resident, who had diagnoses including dementia, lack of coordination, and abnormality of gait and mobility, was identified as having a moderate risk for falls. Despite the RCP specifying interventions such as the placement of a floor mat and skid strips, these measures were not observed in the resident's room during a survey. The absence of these interventions was confirmed through interviews with staff, who were unaware of the need for these fall prevention measures. The deficiency was further highlighted by the fact that the electronic Kardex, which staff relied on for resident care instructions, did not include the necessary fall prevention interventions for the resident. This oversight led to a misunderstanding among staff regarding the resident's fall risk status. Interviews with nursing staff revealed that the responsibility for updating the Kardex with RCP information lay with the Nurse Supervisor, but this had not been done, resulting in the failure to implement the prescribed fall prevention strategies.
Deficiencies in Physician Order Compliance and Medication Administration
Penalty
Summary
The facility failed to follow physician orders for Resident #30, who had diagnoses including type 2 diabetes, hypertension, and vascular dementia. The resident's care plan required monitoring of vital signs and blood glucose levels, with specific instructions to notify the physician if glucose levels were outside the specified range. However, on multiple occasions, Resident #30's blood glucose levels were recorded as being outside the acceptable range, yet there was no documentation or evidence that the physician was notified. Additionally, an order for daily blood pressure monitoring was not transcribed into the electronic medical record, resulting in missed opportunities to monitor the resident's condition. In another incident, the facility failed to administer medications correctly to Resident #34, who had severe cognitive impairment and required assistance with daily activities. On one occasion, the resident was mistakenly given another resident's medications, leading to drowsiness and the need for close monitoring. The error was attributed to the LPN's failure to properly identify the resident before administering the medications, despite having multiple methods available for resident identification. Furthermore, the facility did not obtain a physician's order for oxygen administration for Resident #40, who had chronic obstructive pulmonary disease (COPD). The resident was observed receiving oxygen therapy without a corresponding physician's order or documentation in the care plan. This oversight was identified during a review of the resident's records, which lacked any mention of oxygen use, despite the facility's policy requiring physician orders for such treatments.
Failure to Supervise Resident During Meals and Maintain Safe Water Temperatures
Penalty
Summary
The facility failed to appropriately supervise a resident during mealtime as per the physician's order. The resident, who had diagnoses including dementia, dysphagia, and pneumonia with respiratory failure, was required to be supervised and out of bed with an upright posture during meals. Despite these orders, observations revealed that the resident was left unsupervised while eating in their room on multiple occasions. Interviews with the speech therapist and advanced practice registered nurse confirmed that the resident required supervision to minimize the risk of aspiration or choking, yet the nursing assistant failed to provide this supervision, citing a lack of awareness of the care card instructions. Additionally, the facility failed to maintain water temperatures within the acceptable range of 105 to 120 degrees Fahrenheit in 17 out of 50 rooms. Observations showed water temperatures exceeding this range, with some reaching as high as 130 degrees. The Maintenance Director was under the impression that the acceptable range extended to 125 degrees, and the mixing valve was set at 145 degrees. The facility's temperature logs indicated that for a significant portion of the year, water temperatures were recorded above the acceptable limit, with the highest being 130 degrees. The Administrator acknowledged that the water system could be adjusted to lower the temperatures quickly, but this had not been done prior to the surveyor's inquiry. The facility's Water Temperature Policy and Procedure clearly stated that water temperatures should not exceed 120 degrees to ensure safety, yet this standard was not consistently met, posing a potential hazard to residents.
Failure to Communicate Allergy to Treatment Center
Penalty
Summary
The facility failed to communicate a new allergy to the hemolytic treatment center for a resident with chronic kidney disease, end-stage renal disease, diabetes, and legal blindness. The resident, who was cognitively intact and required assistance for daily activities, experienced an allergic reaction to peanut butter, which was documented in the facility's records. However, the allergy was not updated on the W10 transfer form that accompanied the resident to the treatment center, nor was it communicated to the center's staff. As a result, the resident was sent to the treatment center with peanut butter crackers, which the resident refused due to the known allergy. Interviews with the resident, facility staff, and the treatment center employee revealed that the allergy was not documented in the electronic medical record at the treatment center, and the W10 form had not been updated since March 2024. The Director of Nursing confirmed that the allergy was first noted in August 2024, but there was no documentation that the treatment center had been informed. The facility's policy required a licensed nurse to review and update communication forms for changes, which was not adhered to in this case.
Failure to Maintain Homelike Environment Due to Damaged Furniture
Penalty
Summary
The facility failed to maintain a homelike environment for a resident by not ensuring that the furniture in the resident's room was in good repair. Observations revealed that the footboard and two dressers in the resident's room were damaged, with the footboard having a significant portion missing and the dressers missing pieces of veneer. The resident, who is legally blind and uses an electric wheelchair, reported that the furniture had been damaged for at least three months and had not been repaired despite requests. Interviews with facility staff, including the Maintenance Director and Maintenance Assistant, indicated a lack of communication and follow-through regarding the repair of the damaged furniture. The Maintenance Director was aware of the dresser damage but not the footboard, and the Maintenance Assistant did not check for damaged furniture during monthly room checks. The facility's policy required staff to report damaged furniture to the Maintenance Department, but this was not effectively implemented, leading to the prolonged disrepair of the resident's furniture.
Failure to Investigate Resident Grievances
Penalty
Summary
The facility failed to properly investigate grievances filed by six residents, leading to a deficiency in honoring residents' rights to voice grievances without discrimination or reprisal. Resident #3, who was cognitively intact and required minimal assistance with ADLs, filed a grievance about a conversation with the DNS that was perceived as curt and dismissive. However, the grievance lacked documentation of an investigation, including statements from the DNS or further input from the resident. Similarly, Resident #51, who was also cognitively intact and required extensive assistance with ADLs, filed a grievance about long wait times for call bell responses, but the grievance lacked details about the incidents and did not include interviews or statements from the resident or nursing staff. Resident #588, who was cognitively intact and required assistance with ADLs, filed a grievance about feeling rushed by a Nurse Aide, but the grievance lacked an investigation into the date of occurrence and the activity being performed. There were no interviews or statements from the resident or the NA. Resident #52, who was cognitively intact and required assistance with ADLs, also filed a grievance about long wait times for call bell responses, but the grievance lacked documentation of an investigation, including when the incident occurred and how long the wait was. The grievance form noted that the call bell was functioning properly, but there was no further documentation of the resident's concerns or resolution. Resident #12, who was moderately cognitively impaired and required assistance with ADLs, had a grievance filed on their behalf regarding the approach of a NA. The grievance lacked an investigation into the date of occurrence and the NA's approach, with no interviews or statements from the resident, NA, or nursing staff. The facility's grievance policy required the Social Service Director or designee to review concerns and involve other departments as appropriate, but the grievances reviewed lacked complete investigations and documentation, as confirmed by SW #1.
Failure to Prevent Elopement Due to Wander Guard System Malfunction and Inadequate Supervision
Penalty
Summary
A resident with severe dementia, frontotemporal neurocognitive disorder, and anxiety was identified as being at risk for elopement, with a wander guard device in place and safety checks scheduled every fifteen minutes. The resident's care plan included interventions such as checking the wander guard doors for appropriate settings, daily function checks of the device, and redirecting the resident when exit-seeking behavior was observed. Despite these measures, the resident was able to leave the building unsupervised when a visitor held the door open, and the wander guard alarm did not activate as expected. On the day of the incident, the resident was last seen in the hallway and was not exhibiting exit-seeking behavior according to staff interviews. However, the resident was later found walking in the parking lot by a nursing assistant who was on break. The wander guard device, which should have triggered an alarm and locked the door, failed to do so when the door was already open. Maintenance staff confirmed that the system was supposed to alarm and lock the door when a resident with a wander guard approached, but this did not occur during the incident. The failure of the wander guard system to function as intended, combined with the lack of direct supervision at the exit, allowed the resident to leave the building unsupervised. The incident was documented in the clinical record and facility reports, and interviews with staff confirmed that the required supervision and safety measures were not effective in preventing the resident's elopement.
Latest citations in Connecticut
The facility failed to follow CDC guidance for Legionella environmental water testing and manufacturer instructions for point-of-use sink filters after a resident was reported positive for Legionella while hospitalized. Despite being advised that water cultures should be collected every two weeks for three months using 1 L (1000 ml) samples, the facility initially collected only 100 ml per site and later tested only monthly instead of bi-weekly. State infectious disease officials determined that these tests were inadequate in both volume and frequency and could not be counted toward the required monitoring sequence. Additionally, Nephros S100 sink filters installed as point-of-use controls were not replaced within the 90-day operational period specified by the manufacturer, as staff relied on the distant "use by" date on the box rather than the three-month use limit. The facility’s water management policy and IPCP lacked specific guidance on Legionella testing volume and frequency after a confirmed case.
A resident with dementia, a right femur fracture, and very high Braden risk had a right leg brace ordered to remain on with non-weight bearing, and staff were directed to remove the brace every shift for skin checks and to maintain ABD padding at the ankle and thigh. Over several days, multiple LPNs documented or observed bruising and soft skin under the brace, with no barrier between the brace and the skin, but did not notify a provider or supervisor, and some documented no abnormalities beyond baseline discoloration. A NA later removed the brace after noticing odor and moisture and discovered a large open ankle wound with exposed tendon at the brace site. Subsequent assessment by the wound physician identified this as a medical device-related Stage IV pressure injury of the right ankle, with exposed tendon and a duration of more than three days, and the physician noted he had not been informed earlier of the bruising or soft skin or of the existing padding order.
A resident with dementia, a right femur fracture, and very high risk for pressure injuries had a right leg brace ordered to remain on at all times, with removal each shift for skin checks and placement of ABD padding at the ankle and thigh. Over several shifts, LPNs observed bruising and soft skin under the brace, with no barrier between the brace and the skin, but did not notify a provider or supervisor because the skin was not yet open or was believed to be an existing impairment. A NA later removed the brace during care, noted odor and moisture, and discovered a large open ankle wound with exposed tendon and no padding in place. Subsequent assessments documented a broad area of denuded skin with exposed tendon, and a wound physician classified it as a medical device–associated Stage IV pressure injury, confirming that earlier notification of bruising or soft skin could have led to protective padding between the brace and the skin.
Two residents experienced accidents related to inadequate supervision and failure to follow facility policies for safe ambulation and transfers. One resident with weakness and mobility limitations, care planned for assisted ambulation with a rolling walker and gait belt, was assisted in the hallway by a NA without a gait belt, lost balance, and fell, sustaining a left forearm skin tear and a nondisplaced left olecranon fracture confirmed by X-ray. Another resident with severe cognitive impairment and multiple comorbidities, documented as requiring assistance for transfers, was transferred from wheelchair to bed by two NAs while agitated and was subsequently found to have a new skin tear on the left lower leg. Staff interviews and facility policies confirmed that gait belts were required for assisted ambulation and that residents were to receive adequate supervision and appropriate assistive devices to prevent accidents.
A resident with severe cognitive impairment, nonverbal status, and total dependence for ADLs and incontinence care was not provided timely peri/incontinent care despite care plans and CNA assignments directing frequent checks and assistance. Morning staff provided care and transferred the resident out of bed early, then failed to return the resident to bed after breakfast, relied only on smell to assess incontinence, did not re-offer care after a family member declined, and did not notify an RN that no further care had been given for many hours. Evening staff were not informed that care had been missed, were occupied in the dining room, and did not provide incontinence care until after the evening meal, at which time the brief was heavily wet and soiled with a bowel movement, demonstrating prolonged lack of required incontinence care and monitoring.
Surveyors found that a CNA providing ADL, incontinent, and meal care had gel artificial fingernails with raised rhinestone and metal decorations, contrary to infection control expectations. Leadership acknowledged that staff were allowed to wear gel nails, though the DNS stated attached jewels or sharp areas were not permitted. The facility’s appearance policy required clean, well-manicured nails that do not compromise resident safety, while WHO and CDC guidance reviewed by surveyors generally prohibit artificial nails, including gel nails, for direct care staff due to infection control concerns.
A resident with dementia and multiple comorbidities had a notarized 2021 Durable Power of Attorney and a signed health care representative form naming a specific family member as agent, and repeatedly verbalized to the DON and Social Services that this was the desired health care representative, not another family member. The facility rejected the provided documentation as outdated, insisted on new court paperwork, and continued to recognize the other family member as the representative despite having no resident-signed documentation for that person. The clinical record was not updated to reflect the resident’s stated choice, and the emergency contact remained listed as the non‑chosen family member, contrary to the facility’s own resident rights policy.
A resident with rheumatoid arthritis and other comorbidities was discharged from a hospital with an order for methotrexate to be given as divided doses once weekly, but an RN transcribed the order in the EMR as a daily medication. Despite an EMR dose warning and required checks by a supervising RN, an APRN, a physician, the pharmacy, and the pharmacy consultant, the incorrect daily order was not corrected, and the drug was administered daily for nine days. The resident, who was cognitively intact and required moderate assistance with ADLs, subsequently developed thrush, painful oral mucositis, poor intake, nausea, vomiting, diarrhea, severe leukopenia/neutropenia, and hypoxia, and was transferred to the hospital where methotrexate toxicity, neutropenic fever, and sepsis were diagnosed. The error was recognized as a significant medication error that placed the resident in Immediate Jeopardy and was associated with the resident’s ICU admission and death.
A resident with multiple cardiac conditions, COPD, and Alzheimer’s disease experienced repeated respiratory changes over several days, leading nursing staff to request multiple evaluations by an APRN, who ordered a chest x-ray, IV Lasix, STAT labs, and oxygen therapy. Although the resident was cognitively intact and had a COP, documentation showed that the COP was not notified of the earlier changes in condition or new treatments, and notification only occurred later when the resident became acutely hypoxic. The resident subsequently died, and record review and staff interviews confirmed that the facility did not follow its own notification-of-change policy requiring prompt notification of the resident’s representative for acute conditions and new treatments.
A resident with heart failure, atrial fibrillation, sick sinus syndrome, atherosclerotic heart disease, COPD, and Alzheimer’s was evaluated by an APRN for respiratory symptoms, including increased wheezing, and a chest x-ray was ordered and discussed with nursing. The care plan called for monitoring abnormal breath sounds, breathing difficulty, and signs of heart failure, but the medical record contained no entered order for the chest x-ray and no documentation explaining why it was not performed. Subsequent reassessment documented no acute cardiopulmonary process and did not reference the earlier x-ray order. Days later, the resident developed increased respiratory distress and hypoxia, received IV Lasix, oxygen, and STAT orders for labs and a chest x-ray, and was later pronounced dead the same day. Staff interviews showed no nurse recalled receiving or entering the original chest x-ray order, and there was no documentation of follow-through on that order.
Failure to Follow CDC Legionella Water Testing Protocols and Filter Replacement Guidelines
Penalty
Summary
The facility failed to follow CDC guidance for environmental water testing and manufacturer instructions for point-of-use sink filters after a resident was reported positive for Legionella while hospitalized. After notification of the positive Legionella case, the DON communicated with a state epidemiologist and was informed that water cultures should be collected every two weeks for three months, followed by monthly testing for three additional months if no Legionella was detected. CDC guidance also specified that each water sample from sinks, showers, and other sites should be 1 liter (1000 ml). However, the facility initially collected water samples using only 100 ml per site, which was 900 ml less than the recommended volume, and this occurred on multiple testing dates. In addition to using insufficient sample volumes, the facility did not adhere to the required testing frequency. Although the facility believed it was testing every two weeks in December and January, it was doing so with the wrong sample volume. From January through March, the facility tested only monthly instead of every two weeks as directed by CDC guidance. Communication from the state infectious disease assistant director later confirmed that the early tests with 100 ml volumes and the later tests performed almost a month apart were inadequate and would not count toward the required monitoring sequence. The facility’s Water Management Policy did not specify the required volume and frequency of surveillance testing after a confirmed positive Legionella case. The facility also failed to replace point-of-use Nephros S100 sink filters within the 90-day operational period specified by the manufacturer. Observations showed that the filters were installed when the facility was first notified of the positive Legionella case and had not been changed by the time of survey, despite the manufacturer’s instructions that the filters should operate for up to three months of normal use. The Director of Maintenance confirmed that the filters had remained in place since installation and had expired based on the 90-day use guidance. The DON further explained that the facility relied on the “use by” date on the filter box (2028) rather than the 90-day operational limit, and the facility’s Infection Prevention and Control Program, although generally outlining surveillance and outbreak response expectations, did not provide specific direction on Legionella testing volume and frequency after a confirmed case.
Failure to Monitor and Report Skin Changes Under Leg Brace Leading to Stage IV Device-Related Pressure Injury
Penalty
Summary
The deficiency involves the facility’s failure to implement physician-ordered interventions, conduct ongoing skin monitoring, and timely identify and report changes in skin condition for a resident at very high risk for pressure injury development. The resident was admitted with a right femur fracture, dementia, a sacral pressure injury, and right Achilles bruising noted on admission. Physician orders and the resident care plan required the right leg brace to remain on at all times with non-weight bearing to the right lower extremity, and directed staff to remove the brace every shift for skin checks and circulation, motion, and sensation assessments, as well as to ensure ABD padding at the ankle and thigh every shift. Subsequent skin assessments documented resolution of the initial right Achilles bruising and, on multiple dates in February, described the resident’s skin as warm, dry, with normal color and no issues, except for moisture-associated skin damage to the coccyx. Despite these orders and the resident’s very high Braden risk score, staff did not consistently identify, document, or report significant skin changes under the right leg brace. On 2/24, an LPN observed bruising from mid-calf to ankle under the brace but did not notify the provider. On 2/26, the same LPN again noted persistent bruising and soft skin and still did not report these findings to a supervisor or provider because the area was not open. Another LPN later reported that on 2/27, during a skin check, the brace was removed, the skin was visualized, there was no barrier between the brace and the skin, and bruising was present; this LPN also did not report the bruising, believing it to be an existing impairment. Other LPN statements for shifts on 2/25, 2/26, and 2/27 indicated that when they removed the brace, they either did not observe abnormalities or only noted baseline discoloration and applied skin prep to the heels and toes. On 2/28, a nursing assistant providing care to the resident for the first time detected an odor and moisture on her gloves while checking the heels, removed the right leg brace, and found a large open wound on the right ankle with a white wound bed and exposed tendon, and no barrier between the brace and the skin. A subsequent nursing note that evening documented a wound at the right lateral ankle at the brace site, with specific measurements and a non-blanchable, edematous, red peri-wound and an open wound bed. The wound physician later classified this as a medical device-related Stage IV pressure injury of the right ankle, with exposed tendon and a duration greater than three days. The contracted wound physician stated that if he had been notified earlier of soft skin, redness, or bruising, he would have recommended padding between the brace and the skin, and he was unaware of the existing orthopedic order for padding that the facility was expected to follow.
Failure to Report Skin Changes Under Brace Leading to Stage IV Device-Related Pressure Injury
Penalty
Summary
The deficiency involves the facility’s failure to ensure timely notification of the physician and appropriate nursing staff regarding a significant change in a resident’s skin condition under a right leg brace, despite the resident being at very high risk for pressure injury development. The resident was admitted with a right femur fracture, dementia, a sacral pressure injury, and right Achilles bruising noted on admission. Care plan interventions and physician orders required the right leg brace to remain on at all times, be removed every shift for skin checks and circulation, motion, and sensation assessments, and for ABD padding to be placed at the ankle and thigh every shift. A subsequent skin assessment documented that the right Achilles bruising present on admission had resolved. On multiple occasions, nursing staff observed concerning skin changes under the brace but did not notify a provider or supervisor. An LPN performing a skin assessment identified bruising from the right mid‑calf to ankle under the brace and did not notify the provider. During a later shift, the same LPN again observed persistent bruising and soft skin in the same area and still did not report these findings because the skin was not open. Another LPN, assigned on a different shift, removed the brace, observed bruising and no barrier between the brace and the resident’s skin, and did not report the bruising to the supervisor, believing it to be an existing skin impairment. These observations occurred in the context of existing orders to remove the brace each shift, inspect the skin, and ensure padding was in place. The change in the resident’s condition was ultimately identified by a nursing assistant who, while providing care, noted an odor, moisture on her gloves, and upon removing the brace, found a large open wound on the right ankle with a white wound bed and exposed tendon and no barrier between the brace and the skin. Subsequent nursing and physician documentation described a wound at the right lateral ankle where the brace had been, with an open wound bed, non‑blanchable, edematous, red peri‑wound tissue, and later a broad area of denuded skin with exposed tendon extending from mid‑lower leg to ankle. A contracted wound physician later classified the injury as a medical device‑associated Stage IV pressure injury of the right ankle and stated that if he had been notified earlier of soft skin, redness, or bruising, he would have recommended padding between the brace and the skin. The facility’s own change in condition policy required physician notification when there was a significant change in the resident’s condition, but the observed bruising and soft tissue changes under the brace were not reported in a timely manner, resulting in delayed medical evaluation and intervention and the subsequent development of the Stage IV pressure injury.
Failure to Use Gait Belt and Safely Manage Transfers Resulting in Resident Injuries
Penalty
Summary
The deficiency involves the facility’s failure to ensure safe ambulation and transfers in accordance with its own policies, resulting in accidents for two residents. One resident with anemia, osteoarthritis, weakness, and difficulty walking had a care plan and aide care card directing staff to provide assistance of one for transfers and ambulation using a rolling walker and a gait belt. The admission MDS documented that this resident required extensive assistance for transfers and ambulation and used both a rolling walker and wheelchair, with no prior history of falls. Despite these documented needs and the facility’s policy requiring gait belt use for residents who cannot ambulate or transfer independently, a nursing assistant assisted the resident with ambulation in the hallway without applying a gait belt. During this assisted ambulation without a gait belt, the resident lost balance and fell to the floor while using a rolling walker. Nursing documentation identified that the resident sustained a skin tear to the left forearm and reported left elbow pain rated 7 out of 10. The resident was transferred to the hospital, where imaging showed posterior elbow soft-tissue swelling and a nondisplaced fracture of the left olecranon. Interviews with an LPN, an occupational therapy assistant, and the DNS confirmed that the nursing assistant had not used a gait belt, that the resident required assistance of one for ambulation, and that facility policy required gait belt use for such residents. Staff also stated that the purpose of the gait belt was to allow staff to maintain a secure grasp if a resident lost balance. The deficiency also includes an incident involving another resident with type 2 diabetes mellitus, dementia, venous insufficiency, anxiety, and peripheral vascular disease, who had severe cognitive impairment and required extensive assistance for transfers. The MDS and aide care card documented that this resident was non-ambulatory and required the assistance of one staff member with a rolling walker for transfers. During a transfer from wheelchair to bed performed by two nursing assistants, the resident was noted afterward to have a new skin tear on the left lateral lower leg, measuring 2.5 cm by 1.5 cm. Facility documentation and staff statements indicated that the resident did not have a skin tear prior to the transfer and that the resident had been agitated and “giving them a hard time” during the transfer, with one aide acknowledging they could have waited for the resident to calm down. The DNS confirmed that the skin tear was identified after the transfer and that the resident had been agitated during the transfer, while also stating that the resident should have been free from any type of accident while care was being provided. The facility’s accidents and supervision policy stated that the environment would be maintained free of accident hazards and that each resident would receive adequate supervision and appropriate assistive devices to prevent accidents.
Failure to Provide Timely Incontinence Care to a Dependent, Cognitively Impaired Resident
Penalty
Summary
The deficiency involves the facility’s failure to ensure a severely cognitively impaired, nonverbal resident dependent on staff for all ADLs and incontinent care was provided timely personal and incontinence care, resulting in neglect. The resident had diagnoses including Alzheimer’s disease, dementia, and diabetes with chronic kidney disease, and the care plan and CNA care card directed extensive assistance with personal hygiene, toileting, and incontinence care as needed. The resident’s MDS showed a BIMS score of 0/15, frequent bowel and bladder incontinence, and total dependence for ADLs, confirming the need for staff to perform regular checks and care. On the morning in question, the assigned NA on the 7 AM–3 PM shift reported providing peri/incontinent care and transferring the resident out of bed around 7–7:30 AM. The NA stated her usual routine was to return the resident to bed after breakfast but did not do so that day. Around 10 AM, she only repositioned the resident in a tilt-in-space wheelchair and checked for incontinence by smell alone, without touching the brief or checking the brief’s indicator line. Later, when a family member was visiting and wanted the resident to remain up, the NA stated she informed the visitor around 1 PM that the resident needed to return to bed for care; the visitor declined, and the NA did not re-offer care, did not notify the nurse, and did not inform the nurse that the only care provided had been before breakfast approximately seven hours earlier. During the 3 PM–11 PM shift, the next NA reported that the resident remained up in the tilt-in-space wheelchair and that she was unable to provide incontinent care from 3 PM until after the evening meal because she was occupied in the dining room. She stated she was not informed by the off-going NA or the nurse that the resident had not received peri/incontinent care since early that morning. The LPN on the evening shift also reported not being notified that care had been refused earlier or that care had not been provided since before breakfast. When the evening NA finally returned the resident to bed and provided incontinent care around 7 PM, she found the brief heavily wet and the resident incontinent of a bowel movement. Facility leadership and nursing staff confirmed that residents were to be checked and changed every two to three hours, that relying on smell alone to assess incontinence was inappropriate, and that the CNA job description required rounds at the beginning of each shift and every two hours thereafter, which did not occur for this resident.
Noncompliance with Infection Control Policy Due to Staff Artificial and Decorated Nails
Penalty
Summary
Surveyors identified a deficiency in the facility’s infection prevention and control program related to staff fingernail practices during direct resident care. On observation, a nursing assistant who worked on a resident unit and provided ADL care, incontinent care, and meal service was noted to have gel-like artificial fingernails approximately 1/4 to 1/2 inch long. These nails had multiple round silver/white glitter rhinestone-like raised items and silver-colored metal-like decorative designs attached to several fingernails on each hand. The decorative items were described as raised, firm to the touch, and glued onto the nails. A subsequent observation on the following day confirmed that the same gel-like nails with the raised decorative items and metal-like designs remained in place. During interviews, the nursing assistant confirmed that the glitter-like rhinestone items and silver metal-like designs were glued onto the nails. The DNS stated that while staff were allowed to have gel fake nails, they should be at a comfortable length and that no attached jewels or sharp areas were allowed due to concern for infection. The DNS, Administrator, and a regional RN later acknowledged that the facility allowed staff to wear gel fingernails, and the regional RN stated she believed the attached items were securely in place and thought the gel covered the top of the gems. Review of the facility’s Personal Appearance and Dress Policy showed it required fingernails to be clean, well-manicured, and not so long as to compromise resident safety for employees involved in direct resident care or where infection control may be an issue. Review of WHO guidelines and CDC hand hygiene guidance indicated that artificial nails, including gel nails, are generally prohibited for healthcare workers in direct patient care because they can harbor bacteria and are difficult to sanitize, and that artificial fingernails or extensions should not be worn when having direct contact with high-risk patients.
Failure to Honor Resident’s Chosen Health Care Representative
Penalty
Summary
The deficiency involves the facility’s failure to acknowledge and honor a resident’s expressed choice of health care representative, despite the presence of valid legal documentation. The resident had diagnoses including dementia, anxiety, unspecified convulsions, depression, and end stage renal disease. A Durable Power of Attorney dated in 2021 identified a specific family member as the resident’s agent, and the document was notarized and witnessed. The resident’s MDS and care plan documented impaired cognition related to dementia, with interventions to communicate with the resident and family regarding capabilities and needs and to monitor changes in cognitive function and decision-making ability. A complaint filed by a family member stated that the resident and this family member attempted to provide the facility with a signed Appointment of Health Care Representative form from 2021 appointing that family member as the resident’s health care representative. The facility did not accept the form, told them it was outdated, and informed them that a new court-issued form would be required before the family member would be acknowledged as the health care representative. Interviews with the resident and the family member confirmed that the resident had clearly verbalized to facility staff, including the DON and Social Services, that the resident wanted this family member to be the health care representative and did not want another family member in that role, but the facility continued to recognize the other family member instead. The social worker acknowledged that the resident had expressed a desire to have the first family member as health care representative and that there was a signed appointment of health care representative dated 2021, though he believed it had the potential to expire. The SW also stated that the facility had no documentation signed by the resident naming the second family member as health care representative. The DON confirmed that at admission the facility did not acknowledge the resident’s choice, that there was nothing in writing designating the second family member, and that the facility had nonetheless continued to treat that person as the health care representative. Review of the clinical record showed it still listed the second family member as emergency contact and did not document the first family member as health care representative, contrary to the resident’s expressed wishes and the facility’s own policy on resident rights and designation of representatives.
Failure to Detect Methotrexate Transcription Error Leading to Toxicity and Death
Penalty
Summary
The deficiency involves the facility’s failure to ensure accurate transcription and verification of a methotrexate order for a resident admitted with diagnoses including rheumatoid arthritis, dysphagia, metabolic encephalopathy, atrial fibrillation, and congestive heart failure. The hospital discharge orders specified methotrexate 2.5 mg, four tablets in the morning and three tablets in the evening, to be given one time per week. When the orders were transcribed at the facility, the methotrexate frequency was incorrectly entered as one time per day instead of one time per week. The Medication Administration Record (MAR) generated a dose warning indicating that the entered dose and daily frequency exceeded the usual dosing regimen of one to ten tablets every seven days, but the warning was not acted upon. Multiple required reconciliation and review processes failed to detect the error. An APRN reviewed the discharge paperwork and medication list and approved all medications as written, believing the methotrexate was ordered weekly per the original hospital discharge summary. RN staff responsible for the second check of admission orders did not identify the incorrect daily frequency when reconciling the orders against the hospital discharge paperwork. The physician later reviewed the discharge medications but was not aware that the methotrexate order had been transcribed incorrectly. The pharmacy filled the medication according to the incorrect daily order, and the pharmacy consultant, who was responsible for reviewing medication orders for new admissions, also did not identify the incorrect dosing despite the EMR dose warning. Following the initiation of daily methotrexate, the resident developed progressive clinical signs consistent with methotrexate toxicity. The resident, who was cognitively intact and required moderate assistance with activities of daily living, developed thrush and mouth sores, reported mouth pain and inability to eat, and experienced poor oral intake, nausea, vomiting, and large loose stool. Bloodwork later showed a critically low white blood cell count (0.8), and the resident was identified as neutropenic. The care plan was revised to address neutropenia and altered respiratory status, and the resident was placed on leukopenia precautions. The resident subsequently became hypoxic, required oxygen, and was transferred to the hospital, where diagnoses included neutropenic fever, methotrexate toxicity, and sepsis. The methotrexate medication error—daily administration for nine consecutive days instead of weekly—was discovered at the hospital and was identified by facility staff and providers as a significant medication error that placed the resident in Immediate Jeopardy and resulted in the resident’s death. Interviews with involved staff confirmed the sequence of actions and inactions that led to the deficiency. RN staff acknowledged incorrectly transcribing the methotrexate frequency and failing to detect the error during the supervisory second check. The APRN and physician confirmed they reviewed and approved the medications but did not recognize that the methotrexate had been entered as a daily rather than weekly dose. The pharmacy and pharmacy consultant also did not identify the incorrect dosing despite the EMR dose warning. Facility leadership, including the President of Clinical Services, characterized the incorrect methotrexate administration as a significant medication error and confirmed that the error was not detected by any of the required reconciliation and review processes prior to the resident’s hospitalization and subsequent death.
Removal Plan
- Educated all licensed nursing staff, pharmacy personnel, pharmacy consultants, and medical providers on medication administration, including professional responsibilities for administering medications, second checks on medications for newly admitted residents, reviewing medication orders prior to signing off, Methotrexate weekly dosing, medication reconciliation, and drug alert icons in the EMR.
- Provided one-to-one education to RN #1, RN #2, and pharmacy staff.
- Conducted random audits of residents receiving Methotrexate, other high-risk medications, and all newly admitted residents.
- Reviewed audit results through QAPI and monitored.
- Assigned the Director of Nursing responsibility for implementation and monitoring, with the Administrator maintaining overall regulatory oversight.
Failure to Notify Resident Representative of Repeated Changes in Condition
Penalty
Summary
The deficiency involves the facility’s failure to notify a resident’s Conservator of Person (COP) of significant changes in the resident’s condition over an eight-day period, as required by facility policy. The resident had multiple serious diagnoses, including heart failure, atrial fibrillation, sick sinus syndrome, atherosclerotic heart disease, COPD, and Alzheimer’s disease, and was care planned for monitoring of cardiac status, abnormal breath sounds, difficulty breathing, and signs of heart failure. The resident was cognitively intact per a quarterly MDS, with a BIMS score of 14, and required extensive assistance with ADLs. On one date, APRN #1 was asked to evaluate the resident due to respiratory symptoms and increased wheezing, continued cardiac medications, and ordered a chest x-ray, documenting that the plan was discussed with nursing. On another date, APRN #1 was again asked to evaluate the resident’s respiratory status, but the clinical record from that period did not show that the COP was notified of these changes in condition. Subsequently, nursing documentation showed that the resident became short of breath, with initially normal vital signs, then became hypoxic with an oxygen saturation of 72% on room air, which improved to 93% with 2L oxygen. APRN #1 was notified, administered IV Lasix 40 mg, and ordered STAT labs and a STAT chest x-ray, with continuation of oxygen. The nurse’s note for that event documented that the COP was notified of the change in condition. Later that same day, the resident’s death was pronounced, and the death certificate listed heart failure due to sick sinus syndrome and COPD as the primary cause of death. Review of the clinical record from the earlier dates through the date of death showed no documentation that the COP had been notified of the earlier changes in respiratory condition or the provider evaluations, despite facility policy requiring prompt notification of the resident’s representative for new treatment, acute conditions, deterioration in health, or exacerbation of chronic conditions. Interviews with the President of Clinical Services, APRN #1, and the ADON confirmed that nursing staff should have notified the COP and that the facility failed to follow its Notification of Change Policy during that period.
Failure to Complete Provider-Ordered Chest X-Ray for Resident with Respiratory Symptoms
Penalty
Summary
The deficiency involves the facility’s failure to ensure that a provider-ordered diagnostic test was obtained and documented for a resident experiencing respiratory symptoms and multiple cardiac and pulmonary comorbidities. The resident had diagnoses including heart failure, atrial fibrillation, sick sinus syndrome, atherosclerotic heart disease, COPD, and Alzheimer’s disease, and was care planned for monitoring abnormal breath sounds, difficulty breathing, and signs of heart failure. On 12/15/25, an APRN evaluated the resident for respiratory symptoms, noted increased wheezing, and ordered a chest x-ray, with the plan discussed with nursing. However, the clinical record from 12/15/25 to 12/23/25 contained no chest x-ray order and no documentation explaining why the chest x-ray was not performed, despite facility policy requiring licensed staff receiving verbal orders to enter them into the medical record and follow through with appropriate notifications. Subsequent provider notes on 12/18/25 documented reassessment of the resident’s respiratory status, with no acute cardiopulmonary process noted and no mention of the previously ordered chest x-ray. On 12/23/25, the APRN again evaluated the resident for increased respiratory distress, administered IV Lasix, and ordered a STAT chest x-ray and STAT labs. Nursing documentation that day showed the resident became hypoxic with an oxygen saturation of 72% on room air, was placed on 2L oxygen with improvement to 93%, and that the APRN was notified and provided additional orders. Later that evening, the resident’s death was pronounced. Interviews with the APRN and multiple nurses who worked on the relevant shifts revealed no one could recall receiving or entering the original chest x-ray order, and there was no documentation to indicate why the chest x-ray ordered on 12/15/25 was not completed, constituting a failure to provide necessary care and services according to provider orders.
Trusted data from CMS and state health departments
Every citation, penalty and Plan of Correction is sourced from public CMS records (latest release May 27, 2026) and official state health department websites — never guesswork.
Trusted by long-term care providers and associations.



