Beacon Brook Center For Health & Rehabilitation
Inspection history, citations, penalties and survey trends for this long-term care facility in Naugatuck, Connecticut.
- Location
- 89 Weid Drive, Naugatuck, Connecticut 06770
- CMS Provider Number
- 075390
- Inspections on file
- 34
- Latest survey
- February 18, 2026
- Citations (last 12 mo.)
- 4
Citation history
Health deficiencies cited at Beacon Brook Center For Health & Rehabilitation during CMS and state inspections, most recent first.
A resident with a history of falls and impaired mobility, who required maximal assistance with transfers, experienced a fall with skin tears while performing a stand-pivot transfer assisted by one staff member. The care plan specified one-person assistance but did not include any direction for gait belt use, and the medical record contained no order or notation that a gait belt was required or used. The primary PT and the Director of Rehabilitation later stated that the resident did require a gait belt for transfers, but this requirement had not been documented in therapy notes or communicated to nursing. The DON confirmed there was no physician order, care plan entry, facility policy, or therapy communication directing gait belt use, contrary to the facility’s own charting and documentation policy requiring a complete record to support the plan of care.
Surveyors found that staff failed to follow physician orders and the care plan for two residents. One resident with hemiplegia, dysphagia, and a history of skin breakdown was repeatedly observed in bed without the ordered bed cradle and without bilateral offloading boots, despite clear orders and care card instructions; staff reported not knowing how to apply the bed cradle and believing only one heel protector was needed. Another resident with dementia, COPD, seizure disorder, missing teeth, and documented need for supervised or full-feed meals was left alone with a lunch tray after a CNA cut up the meat and left to assist another resident, contrary to orders and SLP recommendations for meal supervision and cueing. The resident was later found unresponsive with apparent food in the mouth, EMS and hospital records confirmed a choking episode with a large food bolus obstructing the glottic opening, and the resident subsequently died after cardiac arrest.
Two residents with severe cognitive impairment and a history of dementia were not supervised according to their care plans, which required staff to monitor them when together. Staff left the residents alone in a room for 15-20 minutes, during which time they were later found unclothed in bed together. Although no injuries were found, the required supervision was not provided as directed in the care plans.
A resident with multiple health issues, including malnutrition and chronic wounds, experienced rapid and significant weight loss. Despite facility policy requiring prompt notification and care plan revision for significant weight changes, there was a delay in dietician evaluation due to missed notifications and prioritization issues. The facility lacked a specific policy on the timing of dietician assessments for significant weight loss.
Two residents at moderate risk for pressure injuries did not receive or have documented weekly Braden scale assessments following re-admission, as required by physician orders and facility policy. This lapse was confirmed by review of clinical records, facility documentation, and staff interviews.
A resident with severe cognitive and physical impairments did not receive incontinence care within the care-planned timeframe due to a new NA's inability to complete care without assistance and failure to notify nursing staff. The resident was found with soiled, drying briefs and a stained drawsheet, indicating care was missed for several hours, constituting neglect as defined by facility policy.
A resident with severe cognitive impairment and total dependence for care did not receive incontinence care for approximately five hours because a newly assigned NA was unable to find a second staff member to assist, did not check for incontinence as required, and failed to notify nursing staff of her inability to provide care. This resulted in a delay in care and failure to follow physician orders and the resident's care plan.
A resident with complex medical needs returned from the hospital, but several essential medications were not resumed for eleven days due to incomplete medication reconciliation and lack of communication among nursing staff. Multiple nurses noticed the omission but did not notify supervisory staff or the APRN, resulting in a prolonged lapse in medication administration.
A resident with a history of aggressive and sexual behaviors, who was on 1:1 supervision, was able to inappropriately touch another resident's chest area in a common area. Staff present did not prevent the contact, despite care plan interventions and physician orders for close supervision. The incident was witnessed by staff and later substantiated as abuse.
A resident with multiple chronic conditions returned from the hospital, but due to incomplete medication reconciliation, several essential medications were omitted for eleven days. The error occurred when a nurse failed to resume all pages of the resident's medication orders, and other staff did not question the omission, resulting in a significant medication error.
A resident with a history of nicotine dependence repeatedly violated the no-smoking policy in a facility, posing a significant safety risk due to the presence of oxygen therapy in their shared room. Despite being educated on the policy and offered alternatives, the resident continued to smoke, and the facility failed to implement effective interventions or conduct a new smoking evaluation. This led to a finding of Immediate Jeopardy due to inadequate supervision and intervention.
The facility failed to provide adequate pressure ulcer care for two residents, resulting in the deterioration of existing wounds and the development of new ones. One resident did not receive prescribed daily dressing changes for a left heel pressure ulcer, while another resident did not have weekly skin audits conducted as required, leading to new pressure injuries. Interviews with staff revealed a lack of adherence to physician orders and facility policies.
The facility failed to ensure timely physician visits and the signing of physician orders for multiple residents with various medical conditions, such as respiratory failure and dementia. Orders were not renewed and signed as required, with some not signed on admission or every 30 days for the first 90 days. The DNS acknowledged the facility's responsibility to track and ensure timely signing of orders, but the physician had not been signing orders timely.
The facility failed to ensure timely physician visits and order renewals for several residents with various medical conditions, including respiratory failure, diabetes, and dementia. Physician's orders were not renewed and signed every 60 days as required, and some orders were not signed on admission or renewed every 30 days for the first 90 days. The facility's Quality Improvement review identified this issue, and the DNS acknowledged the responsibility to track and ensure timely signing of orders.
The facility failed to ensure proper labeling and storage of medications, with unlabeled insulin and epinephrine found in medication carts, and inconsistent documentation of refrigerator temperatures storing vaccines. A resident was found with medications in their bathroom without a physician's order, violating facility policy.
A dietary staff member was observed preparing food without a beard guard, despite having a beard, which violated the facility's Uniform Policy. The staff member admitted to forgetting the beard guard, and the Director of Dietary confirmed the requirement for its use.
The facility failed to notify a physician and responsible party of a change in condition for a resident with cerebral infarction, leading to a delayed hospital transfer. Additionally, the facility did not provide timely wound care for a resident with Alzheimer's and paraplegia, resulting in further deterioration of pressure ulcers. Staff interviews revealed communication and documentation lapses.
A resident with neuromuscular dysfunction and diabetes reported grievances about noise during shift changes and delayed call light responses. The DNS addressed the noise issue but failed to provide evidence of follow-up on the call light concern, highlighting a deficiency in the grievance resolution process.
A facility failed to complete a PASRR II or Level of Care re-screen for a resident with mental health concerns upon admission. The resident had diagnoses including dementia, anxiety disorder, and depressive disorder, and was noted to have delusional disorder and suicidal ideations. The Director of Social Services was unaware of these issues and did not submit a new level of care determination, as required by state procedures.
The facility failed to address the use of antipsychotic medications in a resident's care plan and did not develop a comprehensive care plan for another resident with a history of mental disorders, including suicidal ideation. The absence of these care plans was confirmed through interviews with staff, highlighting a lack of adherence to the facility's policies on psychotropic medication management and comprehensive care planning.
A resident with nicotine dependence and cognitive impairment repeatedly violated a no-smoking policy in a non-smoking facility. Despite being found with smoking materials multiple times, the facility failed to update the care plan or implement effective interventions to address the behavior. The resident's care plan was not revised to ensure safety, leading to a deficiency.
A resident with Alzheimer's and paraplegia developed a left heel pressure ulcer that was not treated according to physician's orders. Despite recommendations from a wound specialist, the facility failed to document dressing changes for 22 days, leading to the wound's deterioration. Interviews revealed that staff did not transcribe the orders into the medical records, resulting in a deficiency.
A facility failed to assess a resident's ability to self-manage colostomy care, despite the resident's repeated refusals of staff assistance. The resident, with moderate cognitive impairment and a history of alcohol abuse, independently performed ostomy care multiple times without a proper assessment or care plan in place. The facility did not provide a self-care policy when requested.
A resident with COPD and heart failure did not receive oxygen therapy as prescribed, with the oxygen concentrator set at 3 L/min instead of the ordered 2 L/min. The resident did not adjust the flow, and staff were unaware of the change. The facility's policy required adherence to physician's orders, which was not followed.
A facility failed to conduct a timely AIMS assessment and review pharmacy recommendations for a resident started on Zyprexa for nausea. The resident, with a blood disorder and iron deficiency anemia, did not receive the required AIMS assessment until 34 days after medication initiation. The consulting pharmacist's recommendations for orthostatic blood pressure and AIMS were not fully received by the facility, contrary to policy requirements.
A facility failed to maintain a complete medical record for a resident, as the conservatorship document was missing. The resident, with a history of alcohol abuse and nicotine dependence, was observed smoking on facility grounds, contrary to policy. The conservator was unaware of the resident's smoking, and the facility could not provide a policy on record maintenance.
The facility failed to maintain sanitary conditions for a resident with a Foley catheter, as the urinary drainage bag was found on the floor, contrary to facility policy. Additionally, another resident's equipment, including basins and a bedpan, was improperly stored, with items left unlabeled and on the floor. These actions did not comply with infection prevention protocols, as confirmed by staff.
Incomplete Documentation of Gait Belt Requirement for Resident Transfers
Penalty
Summary
The deficiency involves the facility’s failure to maintain a complete and accurate medical record reflecting physical therapy directions for the use of a gait belt during transfers. Resident #1, who had diagnoses including falls and anemia, was cognitively intact with a BIMS score of 15, was dependent for toileting, and required maximal assistance with transfers per the admission MDS. The resident’s care plan identified deficits in functional mobility and potential for falls, with interventions specifying assistance of one staff for transfers. On the date of the fall, an APRN note documented that the resident sustained a fall resulting in a skin tear on the left knee and right forearm while transferring, but the record did not identify that a gait belt was used or required during the transfer. Interviews and record reviews with the Director of Rehabilitation and the primary Physical Therapist established that, prior to the fall and on the date of the incident, the resident required assistance of one staff and the use of a gait belt for transfers. However, the Physical Therapist had not documented in the therapy notes that a gait belt was required, believing it to be a facility policy, and the Director of Rehabilitation could not provide documentation or evidence of communication to nursing regarding this requirement. The DNS confirmed that at the time of the fall the resident required a one-person stand-pivot transfer, that the resident’s knees buckled leading to the fall, and that there was no physician order, care plan directive, facility policy, or therapy communication specifying the use of a gait belt. This was inconsistent with the facility’s Charting and Documentation Policy, which directed that records provide a complete account of the patient’s stay and information used in developing the plan of care.
Failure to Follow Skin Protection Orders and Meal Supervision Requirements Resulting in Harm
Penalty
Summary
The deficiency involves the facility’s failure to follow physician orders and the care plan for skin protection and positioning for one resident, and failure to provide required supervision and feeding assistance during meals for another resident. Resident #14 had diagnoses including hemiplegia and hemiparesis following a cerebral infarction affecting the left side, dysphagia, diabetes, and was identified on the MDS as cognitively intact but dependent on staff for eating, showering, toileting, dressing, and transfers. The MDS and care plan documented that the resident was at risk for pressure ulcer development and required a pressure-reducing device for the bed and chair, a bed cradle at the bottom of the bed at all times, offloading boots to both feet at all times, and skin integrity checks every shift. Physician orders dated 12/2/25 mirrored these interventions, directing use of a bed cradle at all times and bilateral offloading boots with skin checks each shift. Surveyor observations on multiple occasions showed that these orders and care plan interventions were not consistently implemented for Resident #14. On 12/30/25 in the morning, the resident was observed in bed with only one heel protector on the left leg, no bed cradle in place, and the sheets resting on the resident’s toes while the lower extremities were elevated on a pillow. Later that afternoon, the resident again was observed in bed without a bed cradle, which was instead on the floor by the dresser, and still only one heel protector on the left leg with sheets contacting the toes. On 12/31/25, the resident was again observed in bed without the bed cradle in place, the cradle remaining on the floor, and the right heel protector not in place while the sheets hit the resident’s toes. A nurse aide reported believing the resident was to wear only one heel protector with the other foot elevated on a pillow and stated she did not know how to place the bed cradle on the bed and had never asked for instruction. She also reported never having seen a second heel protector in the room, despite the care card specifying bilateral offloading boots and a bed cradle at all times. Interviews with licensed nursing staff and leadership confirmed awareness of the physician orders and the responsibility for oversight, but also confirmed that the orders were not followed. An LPN acknowledged that the orders required a bed cradle at the bottom of the bed and offloading boots to both feet at all times and that she was responsible for following physician orders and providing oversight, but she could not identify why this was not done. She also stated that the resident had a past history of skin breakdown and that the bed cradle and offloading boots were ordered for protection and prevention of skin breakdown. The DNS confirmed that the resident had orders for bilateral offloading boots and a bed cradle at all times and that the nurse on the unit was responsible for oversight. The DNS also indicated that the facility did not have a policy for heel protectors or bed cradles when one was requested. The deficiency also includes the facility’s failure to ensure that meal supervision and feeding assistance were provided in accordance with physician orders and the care plan for Resident #125, resulting in a choking incident. Resident #125 had diagnoses including dementia, COPD, and seizure disorder, and the care plan identified a potential for aspiration and weight loss due to missing teeth and unintentional weight loss. Interventions included encouraging dining room meals, providing a full feed to promote intake, giving verbal encouragement and attention to the meal task, ensuring the resident ate while upright and remained upright after meals, and promoting slow eating with small bites and thorough chewing. The MDS showed mild cognitive impairment and a need for substantial assistance with eating. Physician orders included a consistent carbohydrate regular diet with regular texture and thin liquids, and an order dated 12/6/25 directed assistance with all meals and a speech therapy consult for difficulties swallowing related to weight loss. Speech therapy documentation indicated that Resident #125 had mildly extended mastication due to missing teeth but good oral clearance and no signs of aspiration, and required maximum verbal cues and supervision to improve oral intake due to frequent distraction. The SLP recommended supervision with meals to enhance intake and keep the resident on task and documented that staff had been educated on strategies to promote oral intake. The facility’s reportable event form and nursing notes described that on 12/6/25, staff observed the resident with sudden drooling of fluid and seizure-like activity while seated in a wheelchair in the room, with a piece of chicken falling from the resident’s mouth. Staff assessed the airway, noted the resident was breathing with some coughing, and initiated back blows and abdominal thrusts per facility policy. The resident remained breathing but unresponsive and was transferred to the hospital by EMS. Further interviews and documentation clarified that Resident #125 was supposed to have meals supervised or be a full feed, with a staff member staying with the resident to assist feeding and provide cues, consistent with the care plan and SLP recommendations. Due to a respiratory outbreak, communal dining was suspended, and a nurse aide brought the lunch tray to the resident’s room, placed it on the bedside table, cut up the chicken, replaced the lid, and left the room to feed another resident, leaving the tray accessible while the resident was alone. Another nurse aide later observed the resident in the wheelchair with jerking motions and found the tray on the bedside table with the plate cover removed and small cut-up pieces of chicken on the plate. LPNs responding to the call for help observed the resident slumped forward, drooling with apparent food particles in the mouth, unresponsive but attempting to cough or breathe, and they performed abdominal thrusts and finger sweeps without dislodging visible food. EMS and hospital records documented that the resident was believed to have choked, lost pulses en route, and was found to have a large food bolus within the glottic opening that was removed during laryngoscopy, with subsequent cardiac arrest and death on 12/8/25. The DNS and regional nurse confirmed that the resident required supervised or full feed meals and that the nurse aide who delivered the tray had not reviewed the care card before the shift and left the tray despite the resident’s need for supervision.
Failure to Provide Required Supervision for Residents with Severe Cognitive Impairment
Penalty
Summary
The facility failed to provide supervision in accordance with the care plan for a resident with severe cognitive impairment, resulting in two incidents involving another resident with similar cognitive deficits. Both residents had diagnoses including dementia, major depressive disorder, anxiety, and cognitive communication deficits, and were assessed as having severely impaired cognition based on their BIMS scores. The care plans for both residents specifically directed staff to supervise them when together, with interventions including every 15-minute checks and, at times, 1:1 observation. On one occasion, a staff member observed the two residents together in a room, left to provide care for another resident, and returned approximately 15-20 minutes later to find both residents in bed without clothing. Although the care plan required supervision when the residents were together, staff did not provide the required level of supervision, and the residents were left alone for an extended period. Assessments following the incident found no injuries, and both residents denied discomfort or harm. Staff interviews confirmed awareness of the supervision requirements but revealed a lack of adherence to the care plan directives. Documentation and interviews indicated that staff failed to implement the care plan interventions as written, specifically the need for constant or frequent supervision when the two residents were together. The facility's policy required all clinical department heads to ensure implementation of resident care plans, but the supervision outlined in the care plans was not provided, leading to the incident where the residents were found unsupervised and unclothed in a private room.
Failure to Provide Timely Dietician Evaluation for Significant Weight Loss
Penalty
Summary
A resident with multiple complex medical conditions, including diabetes mellitus, dysphagia, anemia, heart failure, and chronic kidney disease, experienced a significant and rapid weight loss over a short period. The resident's care plan identified high nutritional risk factors, such as malnutrition, increased nutrient needs, and the presence of chronic wounds. Despite documented weight losses of 5% in one month, 7.6% in two weeks, and 13% in three weeks, there was a delay in obtaining a timely dietician evaluation to address these changes. The dietician last evaluated the resident on 5/6/2025 and did not reassess until 6/3/2025, despite the weight loss being evident in the facility's records and weight reports. Facility policy required that significant weight changes be verified, reported to the interdisciplinary team, and the care plan revised as appropriate. The dietician relied on weight reports and notifications from nursing staff to identify residents needing evaluation but did not recall noticing the resident's significant weight loss in the reports. The DON confirmed that a weight change of 5% or more should have triggered immediate notification and evaluation by the dietician, which did not occur. The facility did not have a specific policy addressing the timing of dietician evaluations for significant weight loss.
Failure to Complete and Document Weekly Skin Risk Assessments Post Re-Admission
Penalty
Summary
The facility failed to complete and document weekly skin risk assessments, specifically Braden scale evaluations, for two residents following re-admission, as required by both physician orders and facility policy. One resident, with diagnoses including dementia, peripheral vascular disease, and sepsis, was identified as being at risk for pressure injuries and required extensive assistance with activities of daily living. After returning from a hospital stay, this resident had a physician's order for weekly Braden scale assessments for four weeks, but the medical record did not show that these assessments were completed as ordered. Another resident, admitted with metabolic encephalopathy and heart failure, was also identified as a moderate risk for pressure injuries. Following a hospital stay and re-admission, there was no documentation of a Braden scale assessment upon re-admission or weekly thereafter for four weeks, as required. The facility's policy and the Clinical Director confirmed that these assessments should have been completed on admission/re-admission and weekly for four weeks, but this was not done for the residents reviewed.
Failure to Provide Timely Incontinence Care Resulting in Neglect
Penalty
Summary
A deficiency occurred when a resident with severe cognitive impairment, aphasia, hemiplegia, and total dependence for care did not receive timely incontinence care as required by their care plan. The resident was care planned to receive incontinence care every two to three hours and required two staff for bed mobility and transfers. On the day of the incident, the assigned nursing assistant (NA) provided care at 11 AM but did not provide further incontinence care for the next four hours, despite the resident being dependent for all activities of daily living and unable to communicate needs. The NA, who was new to the facility and to long-term care, attempted to reposition the resident but was unable to provide full care due to lack of assistance and did not notify the nurse or other staff about her inability to complete the assignment. The NA also placed two briefs on the resident and did not check for incontinence with each attempted repositioning. The charge nurse was not made aware of the missed care, and other available NAs were not approached for help. The nursing supervisor discovered the issue after a visitor raised concern, finding the resident with a soiled and drying brief, a stained drawsheet, and two briefs in place, indicating care had not been provided within the care-planned timeframe. Facility documentation and staff interviews confirmed that the resident did not receive incontinence care for a period exceeding the care plan's requirements, and the staff member responsible did not seek assistance or report the issue. The facility's policy defines neglect as the failure to provide necessary goods and services to avoid physical harm or distress, and the incident was documented as an event of neglect. No negative effects on the resident's skin were observed at the time of discovery.
Failure to Provide Timely Incontinence Care and Adhere to Physician Orders
Penalty
Summary
A resident with a history of stroke, severe cognitive impairment, aphasia, and high risk for pressure ulcers was dependent on staff for all activities of daily living (ADLs), including incontinence care, and required assistance from two staff members for bed mobility and transfers. Physician orders and the resident's care plan specified that incontinence care should be provided every two to three hours and that two staff members were required for all ADL care. On the day of the incident, the assigned nursing assistant (NA) provided care at 11 AM but was unable to find a second staff member to assist with subsequent care, resulting in the resident not receiving incontinence care for approximately five hours. The NA attempted to reposition the resident alone, which was not in accordance with the care plan, and did not check for incontinence each time. The NA did not notify the nurse or other staff that she was unable to provide care as required, despite being aware of the resident's needs and the facility's expectations. The NA was newly off orientation, unfamiliar with the residents on the unit, and reported struggling to complete her assignment. The charge nurse was not informed that the resident had not received timely care, and other available NAs were not approached for assistance. The deficiency was identified when a visitor alerted the nursing supervisor to the resident's condition, leading to the discovery of soiled and drying briefs, a stained drawsheet, and a delay in care. Facility policy required staff to provide ADL assistance per the care plan and to report when care could not be provided. However, the NA did not follow these protocols, resulting in a delay in incontinence care and failure to provide care according to physician orders and the resident's plan of care.
Failure to Resume Medications After Hospital Transfer
Penalty
Summary
A deficiency occurred when a resident with multiple diagnoses, including diabetes, cardiac infarction, atrial fibrillation, and neuromuscular bladder dysfunction, was transferred to the Emergency Department due to hallucinations, pallor, hematuria, and low blood pressure. Upon return to the facility, the resident's medication orders were not fully resumed, resulting in the omission of several critical medications for eleven days. The hospital discharge summary indicated no changes to pre-hospital medications except for the addition of an antibiotic, and the discharge instructions listed all medications to be continued. The failure to resume all medications was due to a breakdown in the medication reconciliation process. Nursing staff did not recognize that the second page of the medication orders had not been activated, and some assumed the medications were held for a pending surgical procedure. Multiple nurses noticed the medications were still on hold but did not notify the Nursing Supervisor or the Advanced Practice Registered Nurse (APRN) to clarify or obtain new orders. The APRN and Assistant Director of Nursing (ADON) confirmed that the process for resuming medications after a short hospital stay was not followed, and the omission was not identified until eleven days later. Facility policy required that a licensed nurse complete medication reconciliation in the electronic health record and resolve orders with the attending healthcare provider upon admission or re-admission. However, this process was not properly executed, leading to the prolonged omission of essential medications for the resident. The deficiency was identified through clinical record review, facility documentation, and staff interviews.
Failure to Prevent Inappropriate Contact Due to Inadequate Supervision
Penalty
Summary
The facility failed to provide appropriate supervision for a resident who was on one-to-one (1:1) supervision due to a history of aggressive and sexual behaviors. Despite a physician's order and care plan interventions requiring 1:1 supervision when the resident was out of bed, the resident was able to approach another resident in the reception area without effective staff intervention. The resident initiated inappropriate physical contact by touching another resident's private chest area over clothing, an act witnessed by staff and the facility's administrative assistant. The resident who committed the inappropriate contact had diagnoses including dementia with behavioral disturbances, frontotemporal neurocognitive disorder, and antisocial personality disorder, and was known to have poor decision-making and behavioral symptoms. The other resident involved also had dementia with behavioral disturbances and was independent in mobility. Both residents' care plans included interventions to address their behavioral and mood issues, but the supervision in place was not sufficient to prevent the incident. Staff present at the time, including a nurse aide and the administrative assistant, observed the event as it occurred. The nurse aide was walking behind the resident but did not prevent the inappropriate contact. The administrative assistant confirmed that the resident moved closer to the other resident and grabbed their chest area after repeated verbal interaction. The incident was later substantiated as abuse by the facility after investigation.
Failure to Accurately Reconcile Medications After Hospital Transfer
Penalty
Summary
A deficiency occurred when a resident with multiple diagnoses, including diabetes, cardiac infarction, atrial fibrillation, and neuromuscular bladder dysfunction, was transferred to the hospital and subsequently returned to the facility. Upon return, the resident's medication regimen was not accurately reconciled, resulting in the omission of several prescribed medications for eleven days. The hospital discharge summary indicated that only one new medication, Keflex, was added, and all other pre-hospital medications were to be continued. However, only some of the medications were resumed upon the resident's return, as the nurse on duty failed to recognize that there were two pages of medication orders, leading to incomplete transcription and activation of the resident's full medication regimen. The omitted medications included Baclofen, Lactulose, Eliquis, Atorvastatin, Amiodarone, and Oxybutynin, all of which were part of the resident's ongoing treatment for their complex medical conditions. The error was not identified until eleven days later, when it was discovered that the second page of medication orders had not been resumed. During this period, the resident did not receive these essential medications as prescribed. Interviews with facility staff revealed that the process for resuming medications after a hospital transfer involved placing all medications on hold and then resuming them upon the resident's return, provided there were no changes. The nurse responsible for resuming the medications was unaware of the need to activate each page of orders individually, and other staff members who noticed the omission did not question or report it, contributing to the prolonged medication error.
Failure to Supervise Smoking Resident Poses Immediate Jeopardy
Penalty
Summary
The facility failed to provide adequate supervision and implement necessary interventions to prevent accident hazards related to smoking for Resident #101, who was moderately cognitively impaired and had a history of nicotine dependence. Despite an initial smoking evaluation indicating no desire to smoke, Resident #101 was repeatedly found smoking on facility grounds and in their room, which was shared with another resident dependent on supplemental oxygen. This posed a significant safety risk, especially given the presence of oxygen, which could lead to a fire hazard. The facility's documentation and staff interviews revealed multiple incidents where Resident #101 was found with smoking materials, including cigarettes and lighters, despite being educated on the facility's no-smoking policy. The facility failed to conduct a new smoking evaluation assessment after these incidents and did not implement effective interventions to prevent further non-compliance. The resident was offered nicotine patches and transfers to a smoking-permitted facility, but these were declined. The facility's care plan included every fifteen-minute checks, but there were gaps in documentation, and no additional interventions were put in place to monitor the resident's non-compliance. Interviews with the Director of Nursing Services (DNS) and the Administrator indicated a lack of documentation and effective strategies to address the resident's non-compliance with the smoking policy. The facility was concerned about balancing the resident's rights with safety but failed to provide evidence of any additional measures taken to ensure the safety of all residents. The repeated incidents of smoking in the presence of oxygen therapy led to a finding of Immediate Jeopardy, highlighting the facility's failure to supervise and implement necessary interventions.
Removal Plan
- Any resident has the potential to be affected by this alleged deficient practice.
- The facility policy titled Smoking Policy was reviewed and remains current.
- All licensed staff were provided education on the facility smoking policy, the use of oxygen present with a smoking resident, significant harm that could occur, at risk factors involved in active smoking resident in the facility, and supervision needed to be provided with cognitively impaired residents who wish to smoke.
- All residents will be educated on the facility smoking policy and that the facility is a non-smoking facility. Residents will be educated on risk factors involved with smoking materials and contraband usage in the facility. Current residents in the facility will be educated, and all new admissions will be educated upon admission.
- Smoking evaluations audits will be performed on all residents currently in the facility, and any resident who chooses to smoke in the facility will be offered a transfer to a smoking facility. The resident will be assessed to determine if a nicotine patch is appropriate. An audit will be conducted to ensure all assessments have been done for all residents, and concerns for any resident will be addressed immediately. The physician and family will be notified of any concerns.
- Random audits will be completed. The results of the audit will be presented at Quality Assurance and Improvement Program as required.
- The DNS or designee is responsible for the completion of this Plan of Correction.
Failure in Pressure Ulcer Care and Skin Audits
Penalty
Summary
The facility failed to provide appropriate pressure ulcer care for Resident #418, who was admitted with diagnoses including Alzheimer's disease, traumatic spinal cord dysfunction, and paraplegia. The care plan for this resident included interventions such as skin inspections, use of a low air loss mattress, and regular repositioning. Despite these measures, a new wound on the resident's left heel was identified as a Deep Tissue Injury (DTI) and later reclassified as a stage 2 pressure ulcer. The facility did not perform the prescribed daily dressing changes from 8/2/22 to 8/23/22, as documented in the nurse's notes and Treatment Administration Record (TAR). Interviews with nursing staff revealed a lack of awareness and documentation of the necessary wound care treatments. Resident #90, with diagnoses including type 2 diabetes mellitus and quadriplegia, was also affected by the facility's failure to conduct weekly skin audits as per the physician's order. The resident was identified as being at very high risk for pressure ulcers, with a Norton Plus skin assessment score of 8. Despite this, the facility did not perform weekly skin audits on 12 occasions, as required by the facility's policy. This oversight contributed to the development of a new stage 2 pressure injury to the coccyx and a suspected deep tissue injury to the ball of the left foot. Interviews with nursing staff and the Director of Nursing Services (DNS) confirmed the lack of adherence to the weekly skin audit policy. The facility's policy for the prevention and management of pressure injuries was not followed, leading to deficiencies in the care of both residents. The wound specialist and medical director highlighted the importance of following physician orders and facility policies to prevent further skin breakdown. The failure to perform prescribed treatments and audits resulted in the deterioration of existing pressure ulcers and the development of new ones, indicating a significant lapse in the facility's wound care management.
Failure to Ensure Timely Physician Visits and Order Signatures
Penalty
Summary
The facility failed to ensure timely physician visits and the signing of physician orders for 11 out of 12 sampled residents. Residents with various medical conditions, including respiratory failure, diabetes, dementia, and heart failure, did not have their physician orders renewed and signed as required. For instance, Resident #20's physician orders were not renewed every 60 days, with the last signature dated 7/23/23. Similarly, Resident #21's orders were not signed every 60 days, and Resident #44's orders were not signed on admission and not renewed every 30 days for the first 90 days. The deficiency was further highlighted by the facility's failure to provide a policy on the timely signing of physician orders. The Director of Nursing Services (DNS) acknowledged the responsibility of the facility to track and ensure timely signing of orders, noting that the physician was aware of the requirement to sign orders on admission and subsequently every 30 and 60 days. Despite this, the physician had not been signing orders timely, and the facility had identified this issue in their Quality Assurance and Performance Improvement (QAPI) process.
Failure to Ensure Timely Physician Visits and Order Renewals
Penalty
Summary
The facility failed to ensure timely physician visits and order renewals for 11 out of 12 sampled residents. Residents had various medical conditions, including respiratory failure, diabetes, dementia, and heart failure, and required extensive assistance with daily activities. The physician's orders for these residents were not renewed and signed every 60 days as required. Additionally, for some residents, the orders were not signed on admission and not renewed every 30 days for the first 90 days. The facility's Quality Improvement and Performance Improvement review identified an issue with the timely signing of physician's orders. The Director of Nursing Services acknowledged the facility's responsibility to track and ensure timely signing of orders, which should occur on admission, every 30 days for the first 60 days, and every 60 days thereafter. Despite this acknowledgment, the facility policy was not provided upon request.
Medication Labeling and Storage Deficiencies
Penalty
Summary
The facility failed to ensure proper labeling and storage of medications across four nursing units. During observations, a medication cart was found to contain a bottle of Humalog insulin and an auto-injector of epinephrine without prescription labels or identification of ownership. Additionally, a clear bag of unlabeled medications was discovered, and the LPN present was unaware of their ownership. Another medication cart contained Cyclosporin ophthalmic eye drops without a prescription label, which were believed to belong to a specific resident but were not stored correctly. The facility's policy requires medications to be labeled and stored according to professional standards, which was not adhered to in these instances. The facility also failed to consistently document refrigerator temperatures that store vaccines, as required by their policy. Temperature logs for multiple refrigerators were missing entries for several days, and vaccines such as Prevnar and flu/RSV were stored in these refrigerators. Furthermore, a resident with a diagnosis of cellulitis, falls, and seizure disorder was found to have medications such as antifungal powder and medicated chest rub in their bathroom without a physician's order, contrary to the facility's policy that requires medications to be stored in locked compartments accessible only to licensed personnel.
Dietary Staff Failed to Wear Beard Guard
Penalty
Summary
The facility failed to ensure a sanitary environment in the dietary department due to a staff member not wearing a beard guard while preparing food. During an observation of the tray line, a dietary staff member was seen stirring a tray of beef stew at a steam table without a beard guard, despite having a beard. The staff member acknowledged that he had been instructed to wear a beard guard in the past but had forgotten to do so on this occasion, as he usually does not have a long beard. The Director of Dietary confirmed that the staff member should have been wearing a beard guard, as per the facility's Uniform Policy, which requires chefs or cooks to wear a beard guard along with other specified attire.
Failure to Notify Physician and Provide Timely Wound Care
Penalty
Summary
The facility failed to notify the physician and responsible party of a change in condition for a resident diagnosed with cerebral infarction, aphasia, dysphagia, and atrial fibrillation. On a particular day, the resident reported feeling 'funny' and had difficulty with speech, but the nursing staff did not immediately recognize these as significant changes. Despite the resident's reluctance to go to the hospital, the symptoms progressed to a left-sided mouth droop and slurred speech, prompting a delayed transfer to the emergency room. The hospital later diagnosed the resident with a right frontal lobe acute lacunar infarct. In another case, the facility failed to provide timely wound care for a resident with Alzheimer's disease and paraplegia, who had stage 3 pressure ulcers. The resident's care plan included specific interventions, but the facility did not consistently perform dressing changes as ordered. A new wound on the resident's left heel was identified, but there was a significant delay in implementing the recommended treatment, leading to further deterioration of the wound. Interviews with staff revealed a lack of communication and documentation regarding the residents' conditions and treatments. The facility's policies required timely communication with physicians and families about changes in residents' conditions, but these were not followed, contributing to the deficiencies observed during the survey.
Failure to Address Resident Grievance Timely
Penalty
Summary
The facility failed to address a resident's grievance in a timely manner, specifically regarding the noise level during shift changes and the delayed response to call lights. The resident, who was cognitively intact and had diagnoses including neuromuscular dysfunction of the bladder and diabetes mellitus, reported these issues. The resident's care plan included interventions to keep the call bell and needed items within reach and to provide assistance to maximize their level of function. Despite these measures, the resident experienced issues with noise and delayed call light responses. The Director of Nursing Services (DNS) was informed of the grievances, and while the noise level issue was addressed, there was no evidence of follow-up regarding the timely response to call lights. The DNS acknowledged discussing the noise concern with the resident and planned staff in-service training. However, the DNS could not provide documentation of follow-up actions taken to address the call light issue, indicating a lapse in the facility's grievance resolution process.
Failure to Complete PASRR II for Resident with Mental Health Concerns
Penalty
Summary
The facility failed to ensure that a resident had a PASRR II or Level of Care re-screen completed upon admission. The resident, who was admitted with diagnoses including cerebral infarction, dementia, anxiety disorder, and depressive disorder, was identified in a Notice of Care Determination as approved for long-term care. However, the Inter-Agency Patient Referral report noted additional mental health concerns such as delusional disorder and suicidal ideations, which were not addressed in the PASRR process. The admission Minimum Data Set indicated the resident had severely impaired cognition and active diagnoses of non-Alzheimer's dementia, anxiety disorder, depression, psychotic disorder, and suicidal ideations, and was on psychotropic medications. The Director of Social Services (SW #1) was unaware of the resident's history of suicidal ideation or delusional disorder upon their transfer from another LTC facility. SW #1 indicated that a new level of care determination should have been submitted upon the resident's admission, given the mental and behavioral health diagnoses. The state PASRR and Level of Care Screening Procedures require that any changes affecting a resident's placement or service decisions be reported, which was not done in this case.
Deficiencies in Care Planning for Antipsychotic Use and Mental Health
Penalty
Summary
The facility failed to ensure that Resident #74's care plan addressed the use of antipsychotic medications. Despite a physician's order for Zyprexa to be administered daily for nausea, the care plans from late February to the present did not include a plan for the antipsychotic medication. An interview with RN #3 confirmed the absence of a care plan reflecting the antipsychotic use, which was contrary to the facility's policy on Psychotropic Medication Management that requires care planning for psychoactive medications and regular reviews with the interdisciplinary team. Additionally, the facility did not develop a comprehensive care plan for Resident #92, who had a history of mental disorders, including suicidal ideation. The admission MDS identified several active diagnoses, but the care plan failed to address goals and interventions for suicidal ideation. The Director of Social Services was unaware of the resident's history due to a transition in staff and acknowledged the lack of a care plan for suicidal ideation. The Director of Nursing Services also noted the absence of a focus on suicidal ideation in the care plan, which was expected to be included. The Corporate RN identified that the comprehensive care plan should be developed through an interdisciplinary approach, with the MDS Coordinator responsible for ensuring all diagnoses are reviewed and included in the care plan.
Failure to Revise Care Plan for Non-Compliant Smoking Resident
Penalty
Summary
The facility failed to review and revise the care plan for a resident who was non-compliant with the facility's no-smoking policy. The resident, who was moderately cognitively impaired and had a history of nicotine dependence, was observed smoking in a visitor's car on the facility's grounds. Despite being informed of the no-smoking policy, the resident continued to attempt to smoke on the premises and was found with smoking materials multiple times. The facility did not conduct a new Smoking Evaluation Assessment after the resident was found smoking, nor did it implement effective interventions to prevent further non-compliance. The resident's care plan was not updated to address the ongoing smoking behavior, and there was a lack of documentation supporting the facility's actions to manage the situation. The resident was repeatedly found with cigarettes and lighters, and on one occasion, was intoxicated with alcohol found in their room. Interviews with facility staff revealed that the resident's non-compliance with smoking was a known issue, yet there were no additional interventions or updates to the care plan to ensure the safety of the resident and others. The facility's Comprehensive Care Plan policy requires the care plan to be developed and reviewed by an interdisciplinary team, but this was not adequately done in this case, leading to the deficiency.
Failure to Transcribe and Perform Wound Treatments
Penalty
Summary
The facility failed to ensure that wound treatments for a resident with pressure ulcers were transcribed and performed according to the physician's orders. The resident, who had Alzheimer's disease, traumatic spinal cord dysfunction, and paraplegia, was admitted with two stage 3 pressure ulcers. A new wound on the left heel was identified as a Deep Tissue Injury (DTI) and later reclassified as a stage 2 pressure ulcer. Despite the wound specialist's recommendations for treatment, the facility did not document any dressing changes for the left heel pressure ulcer from the time it was discovered until 22 days later. Interviews and record reviews revealed that the wound nurse and other staff members failed to transcribe the physician's orders into the electronic medical records. The Director of Nursing Services and other nursing staff were unable to identify dressing change orders for the left heel pressure ulcer during the specified period. The wound specialist confirmed that the facility was responsible for accepting and transcribing the recommendations into the medical records. The facility's policy for the prevention and management of pressure injuries indicated that wound treatments should be performed per physician's orders. However, the lack of documentation and failure to perform the prescribed treatments for the resident's left heel pressure ulcer led to the deficiency. The wound was noted to have deteriorated, with increased drainage and maceration, indicating a lack of proper care and attention to the resident's condition.
Failure to Assess Resident's Self-Care Ability for Colostomy
Penalty
Summary
The facility failed to assess a resident's ability for self-care of a colostomy, despite the resident's repeated refusals to allow staff to provide the care. The resident, who was moderately cognitively impaired and had a history of alcohol abuse and nicotine dependence, was admitted with diagnoses including cellulitis of the abdominal wall. The physician's orders required colostomy care every shift, but the resident independently provided ostomy care on multiple occasions, refusing staff assistance. The facility did not conduct an assessment of the resident's ability to manage their colostomy care or develop a care plan to support the resident's desire for self-care. The clinical record review showed that the resident refused staff assistance with colostomy care 22 times, opting to perform the care independently. Despite the resident's cognitive impairment and the presence of abdominal cellulitis, the facility did not provide an assessment or a care plan to address the resident's self-care preferences. Interviews with the Director of Nursing Services (DNS) confirmed the lack of assessment and care planning for the resident's colostomy care. Additionally, the facility was unable to provide a policy for self-care when requested.
Failure to Administer Oxygen Therapy as Prescribed
Penalty
Summary
The facility failed to ensure that a resident with chronic obstructive pulmonary disease (COPD) and heart failure received oxygen therapy as prescribed. The resident was supposed to be on 2 liters of oxygen per minute (L/min) via nasal cannula to maintain oxygen saturations greater than 92%. However, during an observation, the oxygen concentrator was set at 3 L/min, which was not in accordance with the physician's order at that time. The resident indicated that they did not adjust the oxygen flow themselves, and it was the facility staff who made the adjustments. A Licensed Practical Nurse (LPN) confirmed that the resident was on 2 L/min but was unaware of why the oxygen was set at 3 L/min, suggesting that the night shift might have increased it. The nursing supervisor later indicated that the resident was not meeting the oxygen saturation threshold on 2 L/min, which led to a change in the oxygen order. However, the Advanced Practice Registered Nurse (APRN) was not informed of any decreased oxygen saturations on the day of the observation and expected staff to notify her if there were no physician's orders for a specific situation. The facility's policy required oxygen to be delivered per the physician's order, and the oxygen liter flow should be set to the prescribed rate, which was not adhered to in this instance.
Failure to Conduct Timely AIMS Assessment and Review Pharmacy Recommendations
Penalty
Summary
The facility failed to ensure that pharmacy recommendations were obtained and reviewed, and did not complete an Abnormal Involuntary Movement Scale (AIMS) assessment in a timely manner for a resident who was started on an antipsychotic medication, Zyprexa. The resident, who was cognitively intact, had a diagnosis of a blood disorder not yet in remission and iron deficiency anemia. A physician's order was given to administer Zyprexa for secondary prophylaxis for nausea. However, the Director of Nursing Services (DNS) was unable to locate an AIMS assessment completed at the start of the medication, which was later completed 34 days after initiation, only after surveyor inquiry. Additionally, the consulting pharmacist indicated that recommendations for orthostatic blood pressure and an AIMS assessment were made, but the facility only received recommendations related to insulin. The DNS confirmed only receiving one page of recommendations and was unable to provide the second page that was reportedly faxed by the pharmacist. The facility's policy on psychotropic medication management requires a baseline AIMS assessment upon initiation of any antipsychotic medication, which was not adhered to in this case.
Failure to Maintain Complete Medical Records for Resident
Penalty
Summary
The facility failed to maintain a complete and accurate medical record for Resident #101, as required by accepted professional standards. Resident #101, who was admitted with diagnoses including cellulitis of the abdominal wall, alcohol abuse, and nicotine dependence, was identified as having a conservator of both estate and person. Despite this, the clinical record did not contain a copy of the conservatorship document. This omission was discovered during a survey when the Director of Nursing Services (DNS) confirmed the absence of the conservatorship document upon request. Additionally, the facility's social service notes documented an incident where Resident #101 was observed smoking in a visitor's car on the facility's grounds, despite the facility's no-smoking policy. The social worker informed both the resident and the visitor of the policy and later met with the resident's conservator, who was unaware of the resident's smoking activities. The facility was unable to provide a policy on clinical record maintenance or conservatorship when requested, further highlighting the deficiency in maintaining complete and accurate records.
Infection Control Deficiencies in Resident Equipment Storage
Penalty
Summary
The facility failed to maintain sanitary conditions for Resident #74, who had a diagnosis of neuromuscular dysfunction of the bladder and diabetes mellitus. The resident's care plan indicated the use of a Foley catheter due to neurogenic bladder, with specific interventions to prevent infection, including changing the catheter and bag per physician's order and providing catheter care every shift. However, an observation on April 11, 2024, noted that Resident #74's urinary drainage bag was lying on the floor, which was confirmed by charge nurse LPN #3 as inappropriate. The facility's policy required urinary drainage bags to be hung in a privacy bag, not placed on the floor. Additionally, the facility did not ensure sanitary storage of resident equipment for Resident #101, who had diagnoses including cellulitis of the abdominal wall, falls, and seizure disorder. Observations on April 11 and April 15, 2024, identified unlabeled basins and personal care items left on the floor in Resident #101's bathroom, as well as a bedpan on the bedside table. RN #1 confirmed that bedpans and basins should be bagged, labeled, and not placed on the floor, according to the facility's policy. These observations indicate a failure to adhere to infection prevention and control protocols, potentially increasing the risk of infection spread within the facility.
Latest citations in Connecticut
The facility failed to follow CDC guidance for Legionella environmental water testing and manufacturer instructions for point-of-use sink filters after a resident was reported positive for Legionella while hospitalized. Despite being advised that water cultures should be collected every two weeks for three months using 1 L (1000 ml) samples, the facility initially collected only 100 ml per site and later tested only monthly instead of bi-weekly. State infectious disease officials determined that these tests were inadequate in both volume and frequency and could not be counted toward the required monitoring sequence. Additionally, Nephros S100 sink filters installed as point-of-use controls were not replaced within the 90-day operational period specified by the manufacturer, as staff relied on the distant "use by" date on the box rather than the three-month use limit. The facility’s water management policy and IPCP lacked specific guidance on Legionella testing volume and frequency after a confirmed case.
A resident with dementia, a right femur fracture, and very high Braden risk had a right leg brace ordered to remain on with non-weight bearing, and staff were directed to remove the brace every shift for skin checks and to maintain ABD padding at the ankle and thigh. Over several days, multiple LPNs documented or observed bruising and soft skin under the brace, with no barrier between the brace and the skin, but did not notify a provider or supervisor, and some documented no abnormalities beyond baseline discoloration. A NA later removed the brace after noticing odor and moisture and discovered a large open ankle wound with exposed tendon at the brace site. Subsequent assessment by the wound physician identified this as a medical device-related Stage IV pressure injury of the right ankle, with exposed tendon and a duration of more than three days, and the physician noted he had not been informed earlier of the bruising or soft skin or of the existing padding order.
A resident with dementia, a right femur fracture, and very high risk for pressure injuries had a right leg brace ordered to remain on at all times, with removal each shift for skin checks and placement of ABD padding at the ankle and thigh. Over several shifts, LPNs observed bruising and soft skin under the brace, with no barrier between the brace and the skin, but did not notify a provider or supervisor because the skin was not yet open or was believed to be an existing impairment. A NA later removed the brace during care, noted odor and moisture, and discovered a large open ankle wound with exposed tendon and no padding in place. Subsequent assessments documented a broad area of denuded skin with exposed tendon, and a wound physician classified it as a medical device–associated Stage IV pressure injury, confirming that earlier notification of bruising or soft skin could have led to protective padding between the brace and the skin.
Two residents experienced accidents related to inadequate supervision and failure to follow facility policies for safe ambulation and transfers. One resident with weakness and mobility limitations, care planned for assisted ambulation with a rolling walker and gait belt, was assisted in the hallway by a NA without a gait belt, lost balance, and fell, sustaining a left forearm skin tear and a nondisplaced left olecranon fracture confirmed by X-ray. Another resident with severe cognitive impairment and multiple comorbidities, documented as requiring assistance for transfers, was transferred from wheelchair to bed by two NAs while agitated and was subsequently found to have a new skin tear on the left lower leg. Staff interviews and facility policies confirmed that gait belts were required for assisted ambulation and that residents were to receive adequate supervision and appropriate assistive devices to prevent accidents.
A resident with severe cognitive impairment, nonverbal status, and total dependence for ADLs and incontinence care was not provided timely peri/incontinent care despite care plans and CNA assignments directing frequent checks and assistance. Morning staff provided care and transferred the resident out of bed early, then failed to return the resident to bed after breakfast, relied only on smell to assess incontinence, did not re-offer care after a family member declined, and did not notify an RN that no further care had been given for many hours. Evening staff were not informed that care had been missed, were occupied in the dining room, and did not provide incontinence care until after the evening meal, at which time the brief was heavily wet and soiled with a bowel movement, demonstrating prolonged lack of required incontinence care and monitoring.
Surveyors found that a CNA providing ADL, incontinent, and meal care had gel artificial fingernails with raised rhinestone and metal decorations, contrary to infection control expectations. Leadership acknowledged that staff were allowed to wear gel nails, though the DNS stated attached jewels or sharp areas were not permitted. The facility’s appearance policy required clean, well-manicured nails that do not compromise resident safety, while WHO and CDC guidance reviewed by surveyors generally prohibit artificial nails, including gel nails, for direct care staff due to infection control concerns.
A resident with dementia and multiple comorbidities had a notarized 2021 Durable Power of Attorney and a signed health care representative form naming a specific family member as agent, and repeatedly verbalized to the DON and Social Services that this was the desired health care representative, not another family member. The facility rejected the provided documentation as outdated, insisted on new court paperwork, and continued to recognize the other family member as the representative despite having no resident-signed documentation for that person. The clinical record was not updated to reflect the resident’s stated choice, and the emergency contact remained listed as the non‑chosen family member, contrary to the facility’s own resident rights policy.
A resident with rheumatoid arthritis and other comorbidities was discharged from a hospital with an order for methotrexate to be given as divided doses once weekly, but an RN transcribed the order in the EMR as a daily medication. Despite an EMR dose warning and required checks by a supervising RN, an APRN, a physician, the pharmacy, and the pharmacy consultant, the incorrect daily order was not corrected, and the drug was administered daily for nine days. The resident, who was cognitively intact and required moderate assistance with ADLs, subsequently developed thrush, painful oral mucositis, poor intake, nausea, vomiting, diarrhea, severe leukopenia/neutropenia, and hypoxia, and was transferred to the hospital where methotrexate toxicity, neutropenic fever, and sepsis were diagnosed. The error was recognized as a significant medication error that placed the resident in Immediate Jeopardy and was associated with the resident’s ICU admission and death.
A resident with multiple cardiac conditions, COPD, and Alzheimer’s disease experienced repeated respiratory changes over several days, leading nursing staff to request multiple evaluations by an APRN, who ordered a chest x-ray, IV Lasix, STAT labs, and oxygen therapy. Although the resident was cognitively intact and had a COP, documentation showed that the COP was not notified of the earlier changes in condition or new treatments, and notification only occurred later when the resident became acutely hypoxic. The resident subsequently died, and record review and staff interviews confirmed that the facility did not follow its own notification-of-change policy requiring prompt notification of the resident’s representative for acute conditions and new treatments.
A resident with heart failure, atrial fibrillation, sick sinus syndrome, atherosclerotic heart disease, COPD, and Alzheimer’s was evaluated by an APRN for respiratory symptoms, including increased wheezing, and a chest x-ray was ordered and discussed with nursing. The care plan called for monitoring abnormal breath sounds, breathing difficulty, and signs of heart failure, but the medical record contained no entered order for the chest x-ray and no documentation explaining why it was not performed. Subsequent reassessment documented no acute cardiopulmonary process and did not reference the earlier x-ray order. Days later, the resident developed increased respiratory distress and hypoxia, received IV Lasix, oxygen, and STAT orders for labs and a chest x-ray, and was later pronounced dead the same day. Staff interviews showed no nurse recalled receiving or entering the original chest x-ray order, and there was no documentation of follow-through on that order.
Failure to Follow CDC Legionella Water Testing Protocols and Filter Replacement Guidelines
Penalty
Summary
The facility failed to follow CDC guidance for environmental water testing and manufacturer instructions for point-of-use sink filters after a resident was reported positive for Legionella while hospitalized. After notification of the positive Legionella case, the DON communicated with a state epidemiologist and was informed that water cultures should be collected every two weeks for three months, followed by monthly testing for three additional months if no Legionella was detected. CDC guidance also specified that each water sample from sinks, showers, and other sites should be 1 liter (1000 ml). However, the facility initially collected water samples using only 100 ml per site, which was 900 ml less than the recommended volume, and this occurred on multiple testing dates. In addition to using insufficient sample volumes, the facility did not adhere to the required testing frequency. Although the facility believed it was testing every two weeks in December and January, it was doing so with the wrong sample volume. From January through March, the facility tested only monthly instead of every two weeks as directed by CDC guidance. Communication from the state infectious disease assistant director later confirmed that the early tests with 100 ml volumes and the later tests performed almost a month apart were inadequate and would not count toward the required monitoring sequence. The facility’s Water Management Policy did not specify the required volume and frequency of surveillance testing after a confirmed positive Legionella case. The facility also failed to replace point-of-use Nephros S100 sink filters within the 90-day operational period specified by the manufacturer. Observations showed that the filters were installed when the facility was first notified of the positive Legionella case and had not been changed by the time of survey, despite the manufacturer’s instructions that the filters should operate for up to three months of normal use. The Director of Maintenance confirmed that the filters had remained in place since installation and had expired based on the 90-day use guidance. The DON further explained that the facility relied on the “use by” date on the filter box (2028) rather than the 90-day operational limit, and the facility’s Infection Prevention and Control Program, although generally outlining surveillance and outbreak response expectations, did not provide specific direction on Legionella testing volume and frequency after a confirmed case.
Failure to Monitor and Report Skin Changes Under Leg Brace Leading to Stage IV Device-Related Pressure Injury
Penalty
Summary
The deficiency involves the facility’s failure to implement physician-ordered interventions, conduct ongoing skin monitoring, and timely identify and report changes in skin condition for a resident at very high risk for pressure injury development. The resident was admitted with a right femur fracture, dementia, a sacral pressure injury, and right Achilles bruising noted on admission. Physician orders and the resident care plan required the right leg brace to remain on at all times with non-weight bearing to the right lower extremity, and directed staff to remove the brace every shift for skin checks and circulation, motion, and sensation assessments, as well as to ensure ABD padding at the ankle and thigh every shift. Subsequent skin assessments documented resolution of the initial right Achilles bruising and, on multiple dates in February, described the resident’s skin as warm, dry, with normal color and no issues, except for moisture-associated skin damage to the coccyx. Despite these orders and the resident’s very high Braden risk score, staff did not consistently identify, document, or report significant skin changes under the right leg brace. On 2/24, an LPN observed bruising from mid-calf to ankle under the brace but did not notify the provider. On 2/26, the same LPN again noted persistent bruising and soft skin and still did not report these findings to a supervisor or provider because the area was not open. Another LPN later reported that on 2/27, during a skin check, the brace was removed, the skin was visualized, there was no barrier between the brace and the skin, and bruising was present; this LPN also did not report the bruising, believing it to be an existing impairment. Other LPN statements for shifts on 2/25, 2/26, and 2/27 indicated that when they removed the brace, they either did not observe abnormalities or only noted baseline discoloration and applied skin prep to the heels and toes. On 2/28, a nursing assistant providing care to the resident for the first time detected an odor and moisture on her gloves while checking the heels, removed the right leg brace, and found a large open wound on the right ankle with a white wound bed and exposed tendon, and no barrier between the brace and the skin. A subsequent nursing note that evening documented a wound at the right lateral ankle at the brace site, with specific measurements and a non-blanchable, edematous, red peri-wound and an open wound bed. The wound physician later classified this as a medical device-related Stage IV pressure injury of the right ankle, with exposed tendon and a duration greater than three days. The contracted wound physician stated that if he had been notified earlier of soft skin, redness, or bruising, he would have recommended padding between the brace and the skin, and he was unaware of the existing orthopedic order for padding that the facility was expected to follow.
Failure to Report Skin Changes Under Brace Leading to Stage IV Device-Related Pressure Injury
Penalty
Summary
The deficiency involves the facility’s failure to ensure timely notification of the physician and appropriate nursing staff regarding a significant change in a resident’s skin condition under a right leg brace, despite the resident being at very high risk for pressure injury development. The resident was admitted with a right femur fracture, dementia, a sacral pressure injury, and right Achilles bruising noted on admission. Care plan interventions and physician orders required the right leg brace to remain on at all times, be removed every shift for skin checks and circulation, motion, and sensation assessments, and for ABD padding to be placed at the ankle and thigh every shift. A subsequent skin assessment documented that the right Achilles bruising present on admission had resolved. On multiple occasions, nursing staff observed concerning skin changes under the brace but did not notify a provider or supervisor. An LPN performing a skin assessment identified bruising from the right mid‑calf to ankle under the brace and did not notify the provider. During a later shift, the same LPN again observed persistent bruising and soft skin in the same area and still did not report these findings because the skin was not open. Another LPN, assigned on a different shift, removed the brace, observed bruising and no barrier between the brace and the resident’s skin, and did not report the bruising to the supervisor, believing it to be an existing skin impairment. These observations occurred in the context of existing orders to remove the brace each shift, inspect the skin, and ensure padding was in place. The change in the resident’s condition was ultimately identified by a nursing assistant who, while providing care, noted an odor, moisture on her gloves, and upon removing the brace, found a large open wound on the right ankle with a white wound bed and exposed tendon and no barrier between the brace and the skin. Subsequent nursing and physician documentation described a wound at the right lateral ankle where the brace had been, with an open wound bed, non‑blanchable, edematous, red peri‑wound tissue, and later a broad area of denuded skin with exposed tendon extending from mid‑lower leg to ankle. A contracted wound physician later classified the injury as a medical device‑associated Stage IV pressure injury of the right ankle and stated that if he had been notified earlier of soft skin, redness, or bruising, he would have recommended padding between the brace and the skin. The facility’s own change in condition policy required physician notification when there was a significant change in the resident’s condition, but the observed bruising and soft tissue changes under the brace were not reported in a timely manner, resulting in delayed medical evaluation and intervention and the subsequent development of the Stage IV pressure injury.
Failure to Use Gait Belt and Safely Manage Transfers Resulting in Resident Injuries
Penalty
Summary
The deficiency involves the facility’s failure to ensure safe ambulation and transfers in accordance with its own policies, resulting in accidents for two residents. One resident with anemia, osteoarthritis, weakness, and difficulty walking had a care plan and aide care card directing staff to provide assistance of one for transfers and ambulation using a rolling walker and a gait belt. The admission MDS documented that this resident required extensive assistance for transfers and ambulation and used both a rolling walker and wheelchair, with no prior history of falls. Despite these documented needs and the facility’s policy requiring gait belt use for residents who cannot ambulate or transfer independently, a nursing assistant assisted the resident with ambulation in the hallway without applying a gait belt. During this assisted ambulation without a gait belt, the resident lost balance and fell to the floor while using a rolling walker. Nursing documentation identified that the resident sustained a skin tear to the left forearm and reported left elbow pain rated 7 out of 10. The resident was transferred to the hospital, where imaging showed posterior elbow soft-tissue swelling and a nondisplaced fracture of the left olecranon. Interviews with an LPN, an occupational therapy assistant, and the DNS confirmed that the nursing assistant had not used a gait belt, that the resident required assistance of one for ambulation, and that facility policy required gait belt use for such residents. Staff also stated that the purpose of the gait belt was to allow staff to maintain a secure grasp if a resident lost balance. The deficiency also includes an incident involving another resident with type 2 diabetes mellitus, dementia, venous insufficiency, anxiety, and peripheral vascular disease, who had severe cognitive impairment and required extensive assistance for transfers. The MDS and aide care card documented that this resident was non-ambulatory and required the assistance of one staff member with a rolling walker for transfers. During a transfer from wheelchair to bed performed by two nursing assistants, the resident was noted afterward to have a new skin tear on the left lateral lower leg, measuring 2.5 cm by 1.5 cm. Facility documentation and staff statements indicated that the resident did not have a skin tear prior to the transfer and that the resident had been agitated and “giving them a hard time” during the transfer, with one aide acknowledging they could have waited for the resident to calm down. The DNS confirmed that the skin tear was identified after the transfer and that the resident had been agitated during the transfer, while also stating that the resident should have been free from any type of accident while care was being provided. The facility’s accidents and supervision policy stated that the environment would be maintained free of accident hazards and that each resident would receive adequate supervision and appropriate assistive devices to prevent accidents.
Failure to Provide Timely Incontinence Care to a Dependent, Cognitively Impaired Resident
Penalty
Summary
The deficiency involves the facility’s failure to ensure a severely cognitively impaired, nonverbal resident dependent on staff for all ADLs and incontinent care was provided timely personal and incontinence care, resulting in neglect. The resident had diagnoses including Alzheimer’s disease, dementia, and diabetes with chronic kidney disease, and the care plan and CNA care card directed extensive assistance with personal hygiene, toileting, and incontinence care as needed. The resident’s MDS showed a BIMS score of 0/15, frequent bowel and bladder incontinence, and total dependence for ADLs, confirming the need for staff to perform regular checks and care. On the morning in question, the assigned NA on the 7 AM–3 PM shift reported providing peri/incontinent care and transferring the resident out of bed around 7–7:30 AM. The NA stated her usual routine was to return the resident to bed after breakfast but did not do so that day. Around 10 AM, she only repositioned the resident in a tilt-in-space wheelchair and checked for incontinence by smell alone, without touching the brief or checking the brief’s indicator line. Later, when a family member was visiting and wanted the resident to remain up, the NA stated she informed the visitor around 1 PM that the resident needed to return to bed for care; the visitor declined, and the NA did not re-offer care, did not notify the nurse, and did not inform the nurse that the only care provided had been before breakfast approximately seven hours earlier. During the 3 PM–11 PM shift, the next NA reported that the resident remained up in the tilt-in-space wheelchair and that she was unable to provide incontinent care from 3 PM until after the evening meal because she was occupied in the dining room. She stated she was not informed by the off-going NA or the nurse that the resident had not received peri/incontinent care since early that morning. The LPN on the evening shift also reported not being notified that care had been refused earlier or that care had not been provided since before breakfast. When the evening NA finally returned the resident to bed and provided incontinent care around 7 PM, she found the brief heavily wet and the resident incontinent of a bowel movement. Facility leadership and nursing staff confirmed that residents were to be checked and changed every two to three hours, that relying on smell alone to assess incontinence was inappropriate, and that the CNA job description required rounds at the beginning of each shift and every two hours thereafter, which did not occur for this resident.
Noncompliance with Infection Control Policy Due to Staff Artificial and Decorated Nails
Penalty
Summary
Surveyors identified a deficiency in the facility’s infection prevention and control program related to staff fingernail practices during direct resident care. On observation, a nursing assistant who worked on a resident unit and provided ADL care, incontinent care, and meal service was noted to have gel-like artificial fingernails approximately 1/4 to 1/2 inch long. These nails had multiple round silver/white glitter rhinestone-like raised items and silver-colored metal-like decorative designs attached to several fingernails on each hand. The decorative items were described as raised, firm to the touch, and glued onto the nails. A subsequent observation on the following day confirmed that the same gel-like nails with the raised decorative items and metal-like designs remained in place. During interviews, the nursing assistant confirmed that the glitter-like rhinestone items and silver metal-like designs were glued onto the nails. The DNS stated that while staff were allowed to have gel fake nails, they should be at a comfortable length and that no attached jewels or sharp areas were allowed due to concern for infection. The DNS, Administrator, and a regional RN later acknowledged that the facility allowed staff to wear gel fingernails, and the regional RN stated she believed the attached items were securely in place and thought the gel covered the top of the gems. Review of the facility’s Personal Appearance and Dress Policy showed it required fingernails to be clean, well-manicured, and not so long as to compromise resident safety for employees involved in direct resident care or where infection control may be an issue. Review of WHO guidelines and CDC hand hygiene guidance indicated that artificial nails, including gel nails, are generally prohibited for healthcare workers in direct patient care because they can harbor bacteria and are difficult to sanitize, and that artificial fingernails or extensions should not be worn when having direct contact with high-risk patients.
Failure to Honor Resident’s Chosen Health Care Representative
Penalty
Summary
The deficiency involves the facility’s failure to acknowledge and honor a resident’s expressed choice of health care representative, despite the presence of valid legal documentation. The resident had diagnoses including dementia, anxiety, unspecified convulsions, depression, and end stage renal disease. A Durable Power of Attorney dated in 2021 identified a specific family member as the resident’s agent, and the document was notarized and witnessed. The resident’s MDS and care plan documented impaired cognition related to dementia, with interventions to communicate with the resident and family regarding capabilities and needs and to monitor changes in cognitive function and decision-making ability. A complaint filed by a family member stated that the resident and this family member attempted to provide the facility with a signed Appointment of Health Care Representative form from 2021 appointing that family member as the resident’s health care representative. The facility did not accept the form, told them it was outdated, and informed them that a new court-issued form would be required before the family member would be acknowledged as the health care representative. Interviews with the resident and the family member confirmed that the resident had clearly verbalized to facility staff, including the DON and Social Services, that the resident wanted this family member to be the health care representative and did not want another family member in that role, but the facility continued to recognize the other family member instead. The social worker acknowledged that the resident had expressed a desire to have the first family member as health care representative and that there was a signed appointment of health care representative dated 2021, though he believed it had the potential to expire. The SW also stated that the facility had no documentation signed by the resident naming the second family member as health care representative. The DON confirmed that at admission the facility did not acknowledge the resident’s choice, that there was nothing in writing designating the second family member, and that the facility had nonetheless continued to treat that person as the health care representative. Review of the clinical record showed it still listed the second family member as emergency contact and did not document the first family member as health care representative, contrary to the resident’s expressed wishes and the facility’s own policy on resident rights and designation of representatives.
Failure to Detect Methotrexate Transcription Error Leading to Toxicity and Death
Penalty
Summary
The deficiency involves the facility’s failure to ensure accurate transcription and verification of a methotrexate order for a resident admitted with diagnoses including rheumatoid arthritis, dysphagia, metabolic encephalopathy, atrial fibrillation, and congestive heart failure. The hospital discharge orders specified methotrexate 2.5 mg, four tablets in the morning and three tablets in the evening, to be given one time per week. When the orders were transcribed at the facility, the methotrexate frequency was incorrectly entered as one time per day instead of one time per week. The Medication Administration Record (MAR) generated a dose warning indicating that the entered dose and daily frequency exceeded the usual dosing regimen of one to ten tablets every seven days, but the warning was not acted upon. Multiple required reconciliation and review processes failed to detect the error. An APRN reviewed the discharge paperwork and medication list and approved all medications as written, believing the methotrexate was ordered weekly per the original hospital discharge summary. RN staff responsible for the second check of admission orders did not identify the incorrect daily frequency when reconciling the orders against the hospital discharge paperwork. The physician later reviewed the discharge medications but was not aware that the methotrexate order had been transcribed incorrectly. The pharmacy filled the medication according to the incorrect daily order, and the pharmacy consultant, who was responsible for reviewing medication orders for new admissions, also did not identify the incorrect dosing despite the EMR dose warning. Following the initiation of daily methotrexate, the resident developed progressive clinical signs consistent with methotrexate toxicity. The resident, who was cognitively intact and required moderate assistance with activities of daily living, developed thrush and mouth sores, reported mouth pain and inability to eat, and experienced poor oral intake, nausea, vomiting, and large loose stool. Bloodwork later showed a critically low white blood cell count (0.8), and the resident was identified as neutropenic. The care plan was revised to address neutropenia and altered respiratory status, and the resident was placed on leukopenia precautions. The resident subsequently became hypoxic, required oxygen, and was transferred to the hospital, where diagnoses included neutropenic fever, methotrexate toxicity, and sepsis. The methotrexate medication error—daily administration for nine consecutive days instead of weekly—was discovered at the hospital and was identified by facility staff and providers as a significant medication error that placed the resident in Immediate Jeopardy and resulted in the resident’s death. Interviews with involved staff confirmed the sequence of actions and inactions that led to the deficiency. RN staff acknowledged incorrectly transcribing the methotrexate frequency and failing to detect the error during the supervisory second check. The APRN and physician confirmed they reviewed and approved the medications but did not recognize that the methotrexate had been entered as a daily rather than weekly dose. The pharmacy and pharmacy consultant also did not identify the incorrect dosing despite the EMR dose warning. Facility leadership, including the President of Clinical Services, characterized the incorrect methotrexate administration as a significant medication error and confirmed that the error was not detected by any of the required reconciliation and review processes prior to the resident’s hospitalization and subsequent death.
Removal Plan
- Educated all licensed nursing staff, pharmacy personnel, pharmacy consultants, and medical providers on medication administration, including professional responsibilities for administering medications, second checks on medications for newly admitted residents, reviewing medication orders prior to signing off, Methotrexate weekly dosing, medication reconciliation, and drug alert icons in the EMR.
- Provided one-to-one education to RN #1, RN #2, and pharmacy staff.
- Conducted random audits of residents receiving Methotrexate, other high-risk medications, and all newly admitted residents.
- Reviewed audit results through QAPI and monitored.
- Assigned the Director of Nursing responsibility for implementation and monitoring, with the Administrator maintaining overall regulatory oversight.
Failure to Notify Resident Representative of Repeated Changes in Condition
Penalty
Summary
The deficiency involves the facility’s failure to notify a resident’s Conservator of Person (COP) of significant changes in the resident’s condition over an eight-day period, as required by facility policy. The resident had multiple serious diagnoses, including heart failure, atrial fibrillation, sick sinus syndrome, atherosclerotic heart disease, COPD, and Alzheimer’s disease, and was care planned for monitoring of cardiac status, abnormal breath sounds, difficulty breathing, and signs of heart failure. The resident was cognitively intact per a quarterly MDS, with a BIMS score of 14, and required extensive assistance with ADLs. On one date, APRN #1 was asked to evaluate the resident due to respiratory symptoms and increased wheezing, continued cardiac medications, and ordered a chest x-ray, documenting that the plan was discussed with nursing. On another date, APRN #1 was again asked to evaluate the resident’s respiratory status, but the clinical record from that period did not show that the COP was notified of these changes in condition. Subsequently, nursing documentation showed that the resident became short of breath, with initially normal vital signs, then became hypoxic with an oxygen saturation of 72% on room air, which improved to 93% with 2L oxygen. APRN #1 was notified, administered IV Lasix 40 mg, and ordered STAT labs and a STAT chest x-ray, with continuation of oxygen. The nurse’s note for that event documented that the COP was notified of the change in condition. Later that same day, the resident’s death was pronounced, and the death certificate listed heart failure due to sick sinus syndrome and COPD as the primary cause of death. Review of the clinical record from the earlier dates through the date of death showed no documentation that the COP had been notified of the earlier changes in respiratory condition or the provider evaluations, despite facility policy requiring prompt notification of the resident’s representative for new treatment, acute conditions, deterioration in health, or exacerbation of chronic conditions. Interviews with the President of Clinical Services, APRN #1, and the ADON confirmed that nursing staff should have notified the COP and that the facility failed to follow its Notification of Change Policy during that period.
Failure to Complete Provider-Ordered Chest X-Ray for Resident with Respiratory Symptoms
Penalty
Summary
The deficiency involves the facility’s failure to ensure that a provider-ordered diagnostic test was obtained and documented for a resident experiencing respiratory symptoms and multiple cardiac and pulmonary comorbidities. The resident had diagnoses including heart failure, atrial fibrillation, sick sinus syndrome, atherosclerotic heart disease, COPD, and Alzheimer’s disease, and was care planned for monitoring abnormal breath sounds, difficulty breathing, and signs of heart failure. On 12/15/25, an APRN evaluated the resident for respiratory symptoms, noted increased wheezing, and ordered a chest x-ray, with the plan discussed with nursing. However, the clinical record from 12/15/25 to 12/23/25 contained no chest x-ray order and no documentation explaining why the chest x-ray was not performed, despite facility policy requiring licensed staff receiving verbal orders to enter them into the medical record and follow through with appropriate notifications. Subsequent provider notes on 12/18/25 documented reassessment of the resident’s respiratory status, with no acute cardiopulmonary process noted and no mention of the previously ordered chest x-ray. On 12/23/25, the APRN again evaluated the resident for increased respiratory distress, administered IV Lasix, and ordered a STAT chest x-ray and STAT labs. Nursing documentation that day showed the resident became hypoxic with an oxygen saturation of 72% on room air, was placed on 2L oxygen with improvement to 93%, and that the APRN was notified and provided additional orders. Later that evening, the resident’s death was pronounced. Interviews with the APRN and multiple nurses who worked on the relevant shifts revealed no one could recall receiving or entering the original chest x-ray order, and there was no documentation to indicate why the chest x-ray ordered on 12/15/25 was not completed, constituting a failure to provide necessary care and services according to provider orders.
Trusted data from CMS and state health departments
Every citation, penalty and Plan of Correction is sourced from public CMS records (latest release May 27, 2026) and official state health department websites — never guesswork.
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