The Gardens Of El Monte
Inspection history, citations, penalties and survey trends for this long-term care facility in El Monte, California.
- Location
- 5044 Buffington Rd, El Monte, California 91732
- CMS Provider Number
- 555903
- Inspections on file
- 40
- Latest survey
- December 12, 2025
- Citations (last 12 mo.)
- 11
Citation history
Health deficiencies cited at The Gardens Of El Monte during CMS and state inspections, most recent first.
Two residents with mild cognitive impairment and multiple diagnoses were moved to different rooms without receiving the required written notice or providing consent. Facility staff confirmed that written Notices of Room Change were not given and signatures were not obtained prior to the moves, in violation of facility policy and resident rights.
Three residents were discharged without proper physician orders, documentation of discharge reasons, or signed Notices of Transfer/Discharge. In one case, a resident was sent to a facility at the same level of care against their stated goal; in another, a resident was discharged without a documented reason or consent; and a third resident, who required assistance with ADLs, was discharged to an independent living home not suited to their needs. Staff interviews confirmed that required procedures and documentation were not followed.
The facility failed to properly document and communicate required information on transfer/discharge notices for three residents, including not specifying the correct reason for transfer, omitting the transfer location, and not providing the notice prior to discharge. These deficiencies involved residents with complex medical and cognitive needs and were confirmed by interviews and record reviews.
A resident with depression, anxiety, and schizophrenia was moved to a new room without the development or implementation of a care plan to monitor psychosocial well-being and adjustment. Nursing staff and leadership confirmed that no such care plan was created, despite facility policy requiring comprehensive, resident-centered care plans following significant changes.
A resident with mental health and mobility diagnoses requested assistance from staff to obtain a state ID card, but the facility did not assign anyone to help with the application process. Staff interviews confirmed the request was made and not fulfilled, despite facility policy requiring social services to assist with obtaining personal identification.
A resident with impaired mobility and cognition was repeatedly kept in a reclining wheelchair and physically prevented from standing by staff, who cited fall risk and convenience as reasons. Staff interviews and facility policy reviews confirmed that the resident's freedom of movement was restricted without proper assessment or consent, constituting a violation of resident rights and use of a physical restraint.
A resident with severe cognitive impairment and mobility issues was found to have been tied to a wheelchair with a sheet, restricting movement, without a physician order. Staff and another resident confirmed that this practice occurred, despite facility policy prohibiting physical restraints for staff convenience or discipline.
A resident with anxiety disorder and impaired cognition did not have a care plan for mental health services or increased socialization, despite psychiatric recommendations and observed withdrawn behavior. The resident was often alone, expressed sadness and boredom, and staff did not engage with the resident, contrary to facility policy on resident rights.
A resident with severe cognitive impairment and a high risk for falls experienced multiple falls resulting in injuries, while the facility failed to update or revise the fall risk care plan as required. Despite recommendations for increased supervision and evidence of repeated falls, the care plan remained unchanged, and staff did not consistently provide the necessary supervision during ambulation.
During an electrical fire in the main panel room, staff failed to activate the manual fire alarm as required by facility policy. Instead, staff called 911 and notified others verbally, but did not use the nearest manual pull station, resulting in the fire alarm not being triggered and the facility not being fully alerted.
Surveyors found that the facility did not have documentation showing its emergency generator had undergone a required four-hour continuous load test within the past 36 months. Administrative and maintenance staff were unable to provide evidence of compliance, and the only available service report showed a test duration of just over three hours, not meeting regulatory standards.
The facility failed to follow its Advance Directive policy for two residents. One resident did not have the Advance Directive Acknowledgement Form completed upon admission, while another had an incomplete form, despite having severely impaired cognition. This oversight could lead to treatment against the residents' wishes.
A resident with COPD and Diabetes Mellitus experienced a sudden change of condition, including heavy breathing and a change in face color. The RN failed to assess vital signs or notify the physician, contrary to facility policy. This oversight potentially delayed necessary treatments, contributing to the resident's health decline.
The facility failed to manage oxygen therapy properly for four residents, leading to deficiencies in care. A resident did not receive continuous oxygen as ordered, another had unlabeled tubing, a third had improperly placed nasal cannula, and a fourth received oxygen without a physician's order. These issues were confirmed by staff and the DON, highlighting lapses in adherence to professional standards and facility policies.
A facility failed to monitor a physician-ordered fluid restriction for a resident on dialysis, risking fluid imbalance. The resident, with conditions including diabetes and end-stage renal disease, had a fluid restriction order of 1000 ml per day, which was not documented in the MAR for two weeks. Interviews with the DSD and DON confirmed the oversight, acknowledging potential complications from unmonitored fluid intake.
A facility failed to administer Losartan as ordered, as a nurse did not check a resident's BP before administration, despite a previous reading below the threshold. Additionally, medication destruction was not witnessed by two licensed nurses as required, risking medication misappropriation.
The facility failed to ensure that kitchen staff adhered to its policy on wearing hairnets during food preparation. Kitchen Aide 1 was observed without a hairnet while handling meal trays, acknowledging the oversight and its potential to contaminate food. The Dietary Supervisor confirmed the requirement for hairnets to prevent contamination, as outlined in the facility's policy.
A resident with paraplegia and severely impaired cognition was found unable to reach their call light, contrary to the facility's policy. The call light was observed hanging out of reach, confirmed by both the resident and an LVN. The DON stated that call lights should be within reach to ensure safety and prevent falls.
A facility failed to accurately code a resident's MDS, indicating discharge to a hospital instead of home with home health care. The resident had conditions including cellulitis, seizures, and anemia. Interviews with the MDS Coordinator and DON confirmed the error, highlighting the importance of accurate coding for continuity of care and CMS reporting.
A resident with severe cognitive impairment and dependency on staff for care was involved in a medication administration error. A nurse documented medications as given in the EMAR before they were actually administered due to an issue with the resident's gastrostomy tube. This action was against the facility's policy, which requires documentation only after administration to prevent errors.
A resident with a gastrostomy tube did not receive prescribed enteral feeding due to an unlabeled feeding bottle and an enteral pump machine that was turned off. The resident's order required continuous administration of Glucerna 1.2 formula, but the Licensed Vocational Nurse delayed turning on the machine, risking dehydration and electrolyte imbalance. The facility's policy required proper labeling and documentation to prevent errors, which was not followed.
The facility failed to document medication administration and blood glucose monitoring for two residents, leading to potential medication errors. One resident's MAR did not show Hydralazine administration or blood glucose monitoring, while another resident's MAR lacked documentation of blood glucose monitoring. Staff interviews highlighted the importance of immediate documentation to prevent errors.
The facility did not meet the square footage requirements for six resident rooms, with Rooms 2, 8, 10, 11, 15, and 16 falling short of the required space per resident. Despite this, residents were able to move freely, and staff could provide care with dignity and privacy. A room waiver request was submitted, indicating no jeopardy to resident health and safety.
A resident with dementia and other health conditions fell in the facility, but the responsible party was not informed. The LVN did not leave a detailed voicemail, and the facility lacked a policy for notifying responsible parties about falls. The DON confirmed the requirement to notify families, highlighting a communication lapse.
A resident at risk for skin breakdown and pressure injuries did not receive daily skin assessments as required. Despite having existing skin conditions, these were not documented in the admission assessment or daily notes. Staff relied on outdated information, failing to conduct physical assessments, which led to inaccurate documentation and potential lack of treatment for skin issues.
A resident's medical record was found to be incomplete and inaccurate due to the failure to document a laceration and discoloration on the resident's face. The ADON and TN acknowledged the omission, and RN 1 admitted to copying previous assessments without conducting a physical examination. The facility's policy requires accurate and timely documentation, which was not followed.
A facility failed to document follow-up actions for a resident's video swallow study, despite the resident having conditions like parkinsonism and dysphagia. The DON acknowledged the importance of documenting follow-up to prevent complications, but the ADON's inquiry about the test results was not recorded, violating the facility's policy for maintaining detailed clinical records.
A resident with a history of dysphagia and chronic kidney disease did not receive adequate hydration, leading to severe health issues. Despite the care plan indicating a risk for dehydration, the resident's fluid intake was consistently below the required amount. Facility staff failed to monitor and report the resident's fluid intake, resulting in the resident being hospitalized with hypernatremia, dehydration, uremia, and acute kidney injury.
A resident with a history of dysphagia and chronic kidney disease experienced inadequate fluid intake, leading to hypernatremia and hospitalization. The facility failed to notify the physician of the resident's change in condition and did not obtain necessary orders to monitor fluid intake and output. Staff interviews revealed a lack of communication and awareness regarding the resident's fluid needs, resulting in delayed care.
A resident with multiple medical conditions was unsafely discharged 497 miles away from the facility with nowhere to stay. Despite the family member's clear refusal to take the resident home, the facility proceeded with the discharge, resulting in the resident being left at the Social Services department and later in a motel without proper accommodation.
The facility failed to implement an effective pest control program, resulting in the presence of fruit flies in a resident's room and the conference room. Observations and interviews revealed that the facility's doors needed to be kept closed to prevent pests and that the pest control company should be called when fruit flies are present.
The facility failed to provide reasonable accommodation for two residents. One resident's call light was not within reach, and another resident's clock was not adjusted after Daylight Saving Time, causing confusion. Staff acknowledged these issues, which were against the facility's policies.
The facility failed to follow its Advance Directive policy for two residents. One resident was not provided with AD information upon readmission, and another resident's AD was not retrievable in the medical records despite having severely impaired cognition and total dependence on staff.
A resident with dementia and chronic kidney disease was found with unexplained injuries, including bruises and a bump on the forehead. The facility staff failed to report the injuries within the required two-hour timeframe, did not investigate the injuries according to policy, and did not notify the resident's physician or responsible party. These actions compromised the resident's safety and protection from potential abuse.
The facility failed to ensure safe and appropriate respiratory care for two residents receiving oxygen therapy. The nasal cannula tubing for both residents was observed touching the floor, and there were no cautionary signs posted on their doors indicating oxygen was in use or that smoking was prohibited. Both residents had severe cognitive impairments and were totally dependent on staff for daily activities. The facility's policies on oxygen administration and storage of oxygen cylinders were not followed.
The facility failed to use the services of an RN for at least eight consecutive hours a day, seven days a week for 12 of 15 days. The Director of Staff Development confirmed that the facility had no full-time RN working eight hours per day, seven days a week since February 2024. The facility's policy indicated that RN staff should be available to provide and monitor the delivery of resident care services.
The facility failed to ensure the sanitizing solution used for cleaning the food preparation area met the required concentration of 200 ppm, potentially leading to contamination and foodborne illness. One of the three red buckets had a concentration of only 100 ppm, as confirmed by the Dietary Assistant and Supervisor.
The facility failed to ensure that the call light was within reach for a resident with severe cognitive impairment and mobility issues, despite the care plan and facility policy requiring it. This was confirmed through observation and staff interviews.
The facility failed to obtain an informed decision from a resident's representative regarding payment for non-covered services after the resident was discharged from Medicare Part A. The Business Office Manager issued the required notices but did not follow up to ensure the representative was informed about financial responsibilities, and mistakenly checked an incorrect option on the form.
The facility failed to ensure an APP mattress was in good working condition for a resident, as the dial knob for weight adjustment was missing. The Treatment Nurse did not report the issue to maintenance, potentially compromising the resident's skin management and pressure ulcer prevention.
The facility failed to monitor a resident's indwelling catheter for sediments as required by the care plan and facility policy. The resident, with severe impaired cognition and neuromuscular dysfunction of the bladder, had white sediments in the catheter tubing, indicating a potential UTI. Both the LVN and DON confirmed the need for regular monitoring, which was not done.
The facility failed to post accurate nurse staffing information, with the posted data reflecting projected rather than actual worked hours. The information was not easily accessible to residents and visitors, and the Director of Nursing did not provide direct care for the full hours indicated.
The facility failed to act upon the pharmacist's recommendations for a resident's medication regimen review (MRR) within the required 72-hour timeframe. The resident, admitted with bacteremia and hypertension, was prescribed Miralax, which requires specific administration guidelines. The Director of Nursing confirmed that the MRR was not followed up in a timely manner, potentially affecting the medication's effectiveness.
A resident diagnosed with dementia and chronic kidney disease was prescribed Lorazepam for anxiety, but the facility failed to adequately indicate and monitor the target behavior symptom due to the resident's non-communicative state. The LVN counted any sound made by the resident as verbalization of anxiety, despite the resident's inability to communicate effectively.
The facility failed to label a resident's IV site with the date and time of insertion, as required by policy. The resident, admitted with multiple diagnoses, had an IV that was dry and intact but lacked proper labeling. The DON confirmed the labeling requirement, which was also stated in the facility's policy.
The facility failed to provide a minimum of 80 square feet per resident area for six rooms, but staff and residents reported adequate space for care and mobility. The facility requested a waiver, stating that the rooms were sufficient for nursing care and did not jeopardize residents' health and safety.
Failure to Provide Written Notice Before Room Changes
Penalty
Summary
The facility failed to provide written notice to two residents prior to changing their rooms, as required by policy and resident rights regulations. One resident, who had diagnoses including depression, anxiety disorder, abnormalities of gait and mobility, and schizophrenia, was assessed as mildly impaired in cognitive skills and required varying levels of assistance with daily activities. This resident reported not receiving any written notice before being moved to a different room and expressed not wanting the room change. Similarly, another resident with diagnoses of gait and mobility abnormalities, depression, anxiety disorder, hypertension, and schizophrenia, and who was also mildly cognitively impaired, stated that no written notice was given prior to their room change and did not consent to the move. Interviews with facility staff, including the Assistant Director of Nursing and the Social Service Director, confirmed that written Notices of Room Change (NORC) were not provided to the residents before the room changes occurred, nor were signatures obtained to verify receipt or consent. The facility's policy requires that residents receive written notice, including the reason for the change, before any room or roommate change is made. The lack of written notice and consent was acknowledged by both the nursing and social services staff during the investigation.
Failure to Ensure Safe and Orderly Resident Discharge
Penalty
Summary
The facility failed to ensure a safe and orderly transfer or discharge for three residents by not following required procedures and documentation. For one resident with depression, anxiety disorder, and schizophrenia, the facility discharged the individual to another skilled nursing facility without a physician's order specifying the discharge location, without indicating the appropriate reason for discharge, and without providing or obtaining a signed Notice of Transfer/Discharge (NTD) from the resident. Interviews with staff confirmed that the NTD was not provided or signed prior to discharge, and the resident's discharge goal was to move to a lower-level care facility, not another skilled nursing facility. Another resident with chronic obstructive pulmonary disease, diabetes mellitus, and schizophrenia was discharged to a different skilled nursing facility without a documented reason for discharge and without a signed NTD. Staff interviews and record reviews confirmed that the required notice and consent were not obtained prior to the discharge, and the discharge reason was not clarified or documented on the NTD form. A third resident, who had hypertension, chronic kidney disease, dementia, and schizophrenia, and was severely impaired in cognitive skills, was discharged to an independent living home with home health services, despite requiring assistance with activities of daily living such as dressing and personal hygiene. Staff acknowledged that the discharge location was inappropriate given the resident's needs, and documentation confirmed the resident was not independent in ADLs at the time of discharge. Facility policies required notification, documentation, and preparation for discharge, but these were not followed in these cases.
Failure to Document Required Information on Transfer/Discharge Notices
Penalty
Summary
The facility failed to properly document and communicate required information on the Notice of Transfer/Discharge (NTD) forms for three residents. For one resident with depression, anxiety disorder, gait abnormalities, and schizophrenia, the NTD form incorrectly stated the reason for transfer as health improvement, despite the resident being transferred to another skilled nursing facility (SNF) of the same care level, contrary to the resident's discharge goal of moving to a lower-level care facility. The responsible staff did not provide the NTD form to the resident prior to discharge, and interviews confirmed that the discharge plan was not accurately reflected in the documentation. Another resident, diagnosed with COPD, diabetes mellitus, and schizophrenia, was transferred to a different SNF without any reason documented on the NTD form. The resident was cognitively intact and self-responsible, but both the Assistant Director of Nursing (ADON) and Director of Nursing (DON) acknowledged that the required reason for transfer was missing from the documentation. This omission was confirmed during interviews and record reviews. A third resident, with hypertension, chronic kidney disease, dementia, and schizophrenia, was transferred to an Independent Living Home (ILH), but the NTD form did not specify the location of the ILH. This resident was severely cognitively impaired and required significant assistance with daily activities. Facility policy requires that the reason for transfer/discharge and the location be clearly documented and communicated to the resident and/or their representative, but this was not done in these cases.
Failure to Develop Care Plan After Room Change
Penalty
Summary
The facility failed to develop and implement a person-centered care plan to monitor a resident's psychosocial well-being and satisfaction following a room change. The resident, who had diagnoses including depression, anxiety disorder, and schizophrenia, was admitted with mild cognitive impairment and required varying levels of assistance with daily activities. After the resident was moved to a new room, there was no care plan created to address the resident's adjustment or to monitor their psychosocial condition, as confirmed by review of the resident's records and interviews with nursing staff and facility leadership. Interviews with the LVN, ADON, and DON all confirmed that no care plan was developed after the room change, despite facility policy requiring comprehensive, resident-centered care plans that include measurable objectives and timeframes to meet each resident's needs. The absence of a care plan was also evident in the resident's current care plan documentation, which did not address the room change or the need to monitor the resident's psychosocial status following the move.
Failure to Provide Social Services for Resident ID Card
Penalty
Summary
The facility failed to provide medically-related social services to assist a resident in obtaining a legal personal identification (ID) card. The resident, who was admitted with diagnoses including depression, anxiety disorder, abnormalities of gait and mobility, and schizophrenia, was able to make needs known but could not make medical decisions. Assessment records indicated the resident was mildly impaired in cognitive skills and required varying levels of assistance with daily activities. Despite the resident's repeated requests for help in applying for a state ID card from the Department of Motor Vehicles (DMV) since admission, the facility did not provide the necessary assistance. Interviews with facility staff confirmed that the resident had asked for help obtaining an ID card, but no staff member was assigned to assist with the process. The Social Service Director acknowledged the request and the facility's responsibility to provide such assistance, while the Director of Staff Development confirmed that no arrangements were made for staff to accompany the resident to the DMV. Review of the facility's policy indicated that social services should include assistance with obtaining personal identification and other personal items, but this was not carried out for the resident in question.
Resident Restrained in Reclining Wheelchair, Denied Right to Stand
Penalty
Summary
A facility failed to ensure that a resident was treated with respect and dignity by not allowing the resident to get up from a reclining wheelchair, despite the resident's attempts to do so. The resident, who had a history of impaired mobility, unsteady gait, and severely impaired cognition, was observed multiple times throughout the day in a large reclining wheelchair with the chair tilted back and feet elevated. Staff interviews confirmed that the resident was kept in the chair for most of the day, with the chair often tilted back to prevent the resident from attempting to get up, as the resident was considered a fall risk. On one occasion, an Activities Assistant physically prevented the resident from getting up by placing hands on the resident's shoulder and instructing the resident to remain seated. The Activities Assistant stated that the chair was used to keep the resident from getting up due to fall risk and staff convenience, and that the chair was sometimes tilted back to make the resident more comfortable and discourage attempts to stand. A Certified Nurse Assistant confirmed that the resident required substantial assistance but was not completely dependent, and stated that if a resident wanted to get out of a reclining wheelchair, staff were supposed to assist them, as it was the resident's right. Further interviews with therapy staff indicated that using the wheelchair in this manner constituted a restraint, as it restricted the resident's freedom of movement and hindered quality of life. The facility's own policies defined restraints as any device that a resident cannot easily remove and that restricts movement, and stated that restraints should not be used for staff convenience. The Director of Nursing acknowledged that restricting residents from getting up when they wanted was a violation of resident rights, although there was confusion among staff regarding the definition and use of restraints.
Failure to Prevent Unnecessary Restraint of a Resident
Penalty
Summary
The facility failed to ensure that a resident was free from unnecessary restraint. One resident, who had diagnoses including metabolic encephalopathy, gait and mobility abnormalities, and anxiety disorder, and who was assessed as having severely impaired cognition and requiring assistance with daily activities, was reportedly tied to a wheelchair with a white sheet. Interviews with staff and another resident confirmed that residents, including this individual, were observed tied to wheelchairs or Geri chairs, often covered with blankets, and unable to move freely. Staff acknowledged that using a sheet to tie a resident to a wheelchair constitutes a restraint if the resident cannot untie themselves and exit the chair independently. There were no physician orders for restraints in the resident's medical record, and the facility's policy explicitly states that residents have the right to be free from physical restraints used for discipline or staff convenience. Despite this policy, multiple interviews indicated that the use of sheets to restrain residents occurred, particularly in the early morning hours. The Director of Nursing stated that the facility does not use restraints, but this was contradicted by staff and resident interviews.
Failure to Provide Care Plan for Mental Health and Socialization Needs
Penalty
Summary
The facility failed to provide a care plan addressing mental health services and increased socialization for a resident diagnosed with anxiety disorder and exhibiting symptoms of depression and withdrawal. The resident, who had severely impaired cognition and lacked capacity to make medical decisions, was under psychiatric care and had documented needs for emotional support and increased socialization to prevent isolation. Despite these identified needs, there was no care plan in the medical record to address the resident's mental health services, withdrawn behavior, or need for increased socialization. Observations revealed the resident was often alone, not interacting with others, and expressed feelings of sadness, boredom, and isolation. The resident reported having no friends or visitors at the facility. Staff were observed monitoring residents but not engaging with this resident. The facility's policy emphasized residents' rights to dignity, respect, and participation in social activities, but these were not reflected in the care provided to this resident.
Failure to Revise and Implement Fall Risk Care Plan After Multiple Resident Falls
Penalty
Summary
The facility failed to implement and revise a care plan for a resident assessed at high risk for falls, as required by its own policy and procedures. The resident, who had a history of falls prior to admission and multiple medical diagnoses including metabolic encephalopathy, abnormal gait, and severe cognitive impairment, was admitted with existing skin injuries and was identified as high risk for falls upon admission. The initial care plan included interventions such as visual checks every two hours, maintaining a well-lit room, keeping the bed in the lowest position, and ensuring brakes were applied during transfers. However, the care plan was not updated or revised after the resident experienced subsequent falls. On one occasion, the resident fell in the hallway while ambulating with a front-wheeled walker and sustained bruises, swelling, and an open wound on the forehead. Documentation did not indicate that staff supervised or assisted the resident during ambulation, despite the care plan's requirements. Following this fall, there was no evidence in the medical record that the care plan was updated to reflect new interventions or to address the increased fall risk, even though the resident's fall risk score increased and the physical therapist recommended supervision at all times. The resident experienced another fall in their room, resulting in additional injuries, including abrasions and bruising to the head and face. Despite these incidents and recommendations from the rehabilitation department for increased supervision, the care plan remained unchanged from its original version. Interviews with nursing staff and the Director of Nursing confirmed that the care plan was not updated after the falls, contrary to facility policy, which requires care plan updates within 72 hours of a fall to develop or revise interventions.
Failure to Activate Fire Alarm During Electrical Fire
Penalty
Summary
The facility failed to follow its own Fire Policy during an incident in which the main electrical panel room's switchboard caught fire. When smoke was discovered, staff members responded by calling 911 and notifying other staff, but did not activate the manual fire alarm system. The fire alarm did not trigger automatically, and no one pulled the nearest manual fire alarm, which was located near the exit doors by Resident Room 17 and the Director of Staff Development's office. This omission was confirmed through interviews with the Director of Staff Development and the Maintenance Supervisor, as well as direct observation of the location of the manual pull station. A review of the facility's Fire Policy indicated that staff are required to alert others over the intercom and pull the nearest fire alarm in the event of a fire. Despite this clear directive, staff did not follow the procedure, resulting in a failure to alert all individuals in the facility during the fire event. The deficiency was identified through interviews, record review, and observation, and it affected the safety of all 49 residents, staff, and visitors present at the time.
Plan Of Correction
K 0711 Corrective action for residents found to have been affected by this deficiency: On 07/28/2025, the Administrator provided a 1:1 in-service to the Director of Staff Development (DSD) and to Housekeeping 1 (HSK 1) on the Facility's Fire Policy and Procedure; and course of action for all personnel to follow in the event of a fire, including pulling the nearest fire alarm. Corrective action for residents that may be affected by this deficiency: On 07/27/2025, 07/28/2025, and 08/03/2025, the DSD provided an in-service to department heads, nurses, dietary, activity, housekeeping/laundry, maintenance, and other staff on the Facility's Fire Policy and Procedure and course of action for all personnel to follow in the event of a fire, including pulling the nearest fire alarm. Measures that will be put into place to ensure that this deficiency does not recur: During daily rounds, the DSD will randomly ask staff members on all shifts what to do in case of fire to ensure pulling the fire alarm is identified. Discussion on activating the fire alarm will be part of the monthly fire drills performed by the facility's Fire Life Safety & Security vendor. During the initial orientation, the DSD will ensure new hires will be familiar with the facility's Fire Policy and Procedure, including pulling the fire alarm. Measures that will be implemented to monitor the continued effectiveness of the corrective action taken to ensure that this deficiency has been corrected and will not recur: The QAPI Risk Management Practices Subcommittee will use the indicator, "Fire Drill Program," monthly, to ensure staff
Failure to Document Four-Hour Emergency Generator Load Test
Penalty
Summary
The facility failed to provide documentation that its emergency generator underwent a required four-hour continuous load test within the past 36 months, as mandated by NFPA 110 standards. During the survey, the Administrator and DON were unable to produce written documentation of the most recent four-hour generator load test when requested. The Administrator indicated that the Maintenance Supervisor (MS) might have the documentation, but he was unavailable at the time due to being on vacation. Upon the MS's return, a generator service report dated 9/21/2021 was provided, which indicated that the emergency generator was tested for only 3 hours and 15 minutes, falling short of the required four-hour duration. No other documentation was available to demonstrate compliance with the four-hour continuous load test requirement within the last 36 months. The MS acknowledged the absence of a four-hour load test during an interview with the surveyor. The deficiency was identified through observation, interviews, and record review, and it affected all three smoke compartments of the facility. The lack of proper documentation and completion of the four-hour generator load test was confirmed by both administrative and maintenance staff during the survey process.
Plan Of Correction
has accessibility to Fire Policy & Procedure and to ensure alarm is initiated from the "fire area". The results will be submitted to the Administrator for review. The DSD will report the findings to the monthly QAPI committee for further review and recommendations. The plan of correction will be completed on or before August 15, 2025. Corrective action for residents found to have been affected by this deficiency: On 08/03/2025, the Maintenance Supervisor witnessed a four-hour load test of the facility's emergency generator by Alliance Generators. Corrective action for residents that maybe affected by this deficiency: On 07/28/2025, the Maintenance Supervisor observed all other emergency generators. No other areas were affected by this deficient practice. Measures that will be put into place to ensure that this deficiency does not recur: has accessibility to Fire Policy & Procedure and to ensure alarm is initiated from the "fire area". The results will be submitted to the Administrator for review. The DSD will report the findings to the monthly QAPI committee for further review and recommendations. The plan of correction will be completed on or before August 15, 2025. Corrective action for residents found to have been affected by this deficiency: On 08/03/2025, the Maintenance Supervisor witnessed a four-hour load test of the facility's emergency generator by Alliance Generators. Corrective action for residents that maybe affected by this deficiency: On 07/28/2025, the Maintenance Supervisor observed all other emergency generators. No other areas were affected by this deficient practice. Measures that will be implemented to monitor the continued effectiveness of the corrective action taken to ensure that this deficiency has been corrected and will not recur: The QAPI Risk Management Practices Subcommittee will use indicator, "Physical Plant Maintenance", monthly, to ensure the generator is maintained and testing is done according to procedures outlined NFPA. The results will be submitted to the Administrator for review. The DSD will report the findings to the monthly QAPI committee for further review and recommendations. The plan of correction will be completed on or before August 15, 2025. On 07/28/2025, the Administrator provided a 1:1 in-service to the Maintenance Supervisor to ensure a continuous four-hour emergency generator load test is conducted every 36 months. The Maintenance Supervisor will conduct an annual maintenance record review to ensure a continuous four-hour emergency generator load test is conducted within 36 months. Measures that will be implemented to monitor the continued effectiveness of the corrective action taken to ensure that this deficiency has been corrected and will not recur: The QAPI Risk Management Practices Subcommittee will use indicator, "Physical Plant Maintenance", monthly, to ensure the generator is maintained and testing is done according to procedures outlined NFPA. The results will be submitted to the Administrator for review. The DSD will report the findings to the monthly QAPI committee for further review and recommendations. The plan of correction will be completed on or before August 15, 2025.
Failure to Implement Advance Directive Policy for Two Residents
Penalty
Summary
The facility failed to implement its Policy and Procedure on Advance Directives for two residents, leading to potential treatment against their wishes. For Resident 49, the facility did not complete the Advance Directive Acknowledgement Form upon admission, despite the resident having intact cognition and requiring assistance with daily activities. The Social Services Director confirmed that the form was not completed, which should have been done to inform the resident of their rights to refuse or accept treatment and to formulate an advance directive. For Resident 42, who had severely impaired cognition and was dependent on staff for daily activities, the Advance Directive Acknowledgement Form was not filled out completely. The Social Worker acknowledged the incomplete form and emphasized the importance of accurately documenting the resident's medical preferences. The Director of Nursing reiterated that the form should be discussed and completed upon admission to ensure the resident's medical wishes are respected in emergencies. The facility's policy, revised in 2017, mandates providing residents with information about their rights to accept or refuse treatment and to prepare an advance directive upon admission.
Failure to Assess and Notify Physician of Change in Condition
Penalty
Summary
The facility's licensed staff failed to perform a thorough assessment and notify the physician of a resident's sudden change of condition. Resident 53, who had been readmitted to the facility with diagnoses including Chronic Obstructive Pulmonary Disease (COPD) and Diabetes Mellitus, experienced heavy breathing and a change in face color to purple. Despite these symptoms, the Registered Nurse Supervisor did not check the resident's vital signs or notify the physician immediately, which are critical steps in managing a sudden change of condition. The Director of Nursing confirmed that the nurse should have assessed the resident's vital signs and reported the change of condition to the physician to facilitate timely treatment. The facility's policy on Change of Condition requires thorough assessment and physician notification for early clinical management, which was not adhered to in this case. This oversight had the potential to delay necessary treatments and services, contributing to the resident's health decline.
Deficiencies in Oxygen Therapy Management
Penalty
Summary
The facility failed to provide necessary care and services for residents on oxygen therapy, as observed in four cases. Resident 17, who had a physician's order for continuous oxygen therapy, was found without the nasal cannula in use, and the tubing was left hanging on the oxygen concentrator. There was no care plan developed for Resident 17's use of oxygen therapy, which was confirmed by both a CNA and an LVN. The Director of Nursing (DON) acknowledged that residents with continuous oxygen orders should always be on oxygen to prevent shortness of breath and desaturation. Resident 30's oxygen tubing was not labeled with the date it was last changed, which is a requirement for infection control. The resident had an order for continuous oxygen therapy, and the facility's policy indicated that cannulas should be replaced weekly. The DON confirmed that all oxygen tubing should be labeled with the resident's name and date to ensure proper infection control practices. Resident 42 was observed with oxygen tubing touching the floor and nasal cannula prongs not properly placed inside the nostrils, which could lead to inadequate oxygen therapy. The DON stated that the nasal cannula should not touch the floor to prevent cross-contamination and should be properly placed to ensure the resident receives the prescribed oxygen. Additionally, Resident 24 was receiving oxygen therapy without a physician's order, which is against the facility's policy. The DON confirmed that a physician's order is necessary to ensure the appropriateness of oxygen therapy for residents.
Failure to Monitor Fluid Restriction for Dialysis Resident
Penalty
Summary
The facility failed to implement a physician's order for fluid restriction for a resident requiring dialysis care from March 1, 2025, to March 15, 2025. The resident, who was admitted with diagnoses including diabetes mellitus, hypertension, and end-stage renal disease, had a physician's order for a fluid restriction of 1000 ml every 24 hours. However, a review of the Medication Administration Record (MAR) for March 2025 revealed that there was no monitoring of the fluid restriction during this period. Interviews with the Director of Staff Development (DSD) and the Director of Nursing (DON) confirmed that the resident's fluid restriction was not monitored, which could potentially lead to fluid imbalance. The facility's policy and procedure for dialysis care indicated that the dialysis unit physician should be notified of any noncompliance with diet or fluid restrictions, but this was not adhered to. The lack of monitoring was acknowledged by the DSD and DON, who recognized the potential for fluid overload and other complications due to this oversight.
Medication Administration and Destruction Deficiencies
Penalty
Summary
The facility failed to administer medications according to its policy and procedure, specifically in the case of a resident who was prescribed Losartan for hypertension. During a medication pass observation, a registered nurse administered Losartan to the resident without checking the resident's blood pressure beforehand, as required by the physician's order. The resident's blood pressure was recorded at 105/67 mmHg the previous evening, which was below the threshold of 110 mmHg specified for withholding the medication. The nurse acknowledged the oversight, and the Director of Nursing confirmed that medications should be administered as prescribed for resident safety. Additionally, the facility did not adhere to its policy for medication destruction, which requires the presence of two licensed nurses. Records showed that 72 medications were destroyed with only one nurse signing off on the destruction forms. The Director of Staff Development and the Director of Nursing both stated that medication destruction should be witnessed by two licensed nurses to ensure safety and prevent misappropriation. The facility's policy mandates that medication destruction be documented with the signatures of two witnesses.
Failure to Ensure Kitchen Staff Wore Hairnets
Penalty
Summary
The facility failed to adhere to its policy and procedure on food preparation and serving standards, specifically regarding the use of hairnets by kitchen staff. During an initial tour of the kitchen, Kitchen Aide 1 (KA 1) was observed not wearing a hairnet while pushing a food cart with meal trays in the food preparation area. KA 1 acknowledged forgetting to wear a hairnet and recognized its importance in preventing hair from contaminating food. The Dietary Supervisor confirmed that hairnets are required for staff in the kitchen to prevent hair from falling into food or onto kitchen utensils, which could lead to contamination. The facility's undated Dietary Policy and Procedure Manual mandates that all dietary employees follow good personal hygiene practices, including wearing head coverings such as hairnets or caps while on duty. This oversight in following the established policy had the potential to cause foodborne illnesses among residents receiving food from the facility's kitchen.
Call Light Accessibility Deficiency
Penalty
Summary
The facility failed to ensure that the call light was within reach for a resident, identified as Resident 4, which was contrary to the facility's policy and procedure titled Call Lights. Resident 4 was admitted with diagnoses including paraplegia and dysphagia, and was assessed as having severely impaired cognition, making them dependent on staff for various activities of daily living. The resident was also assessed as high risk for falls due to disorientation and incontinence. Despite these conditions, during an observation, the call light was found hanging on the top of the head of the bed, out of the resident's reach, which was confirmed by both the resident and a Licensed Vocational Nurse (LVN 2). The Director of Nursing (DON) acknowledged that the call light should be within reach at all times to ensure resident safety and prevent falls. The facility's policy, dated January 2017, clearly stated that staff should ensure the call light is within easy reach when a resident is in bed or seated. This oversight had the potential to delay care or assistance for Resident 4, which could lead to falls or injuries, as the resident was unable to independently access the call light to request help.
Inaccurate MDS Coding for Resident Discharge
Penalty
Summary
The facility failed to ensure the accurate coding of a resident's Minimum Data Sheet (MDS), which is a critical resident assessment tool. This inaccuracy was identified for a resident who was discharged from the facility. The resident, who had been admitted with conditions including cellulitis, seizures, and anemia, was discharged with an order for home health care services. However, the MDS inaccurately indicated that the resident was discharged to a short-term general hospital instead of home. Interviews with the MDS Coordinator and the Director of Nursing confirmed the discrepancy, with both acknowledging the importance of accurate MDS coding for continuity of care and accurate reporting to the Centers for Medicare & Medicaid Services (CMS). The facility's policy on the Resident Assessment Instrument (RAI) process emphasizes the need for accurate assessments of residents' functional capacity and health status, which was not adhered to in this case.
Medication Administration Documentation Error
Penalty
Summary
The facility failed to ensure that medications were administered before being documented as given in the Electronic Medication Administration Record (EMAR) for a resident. During a medication pass observation, a registered nurse supervisor was unable to unclog the resident's gastrostomy tube and could not administer the scheduled 9:00 am medications. Despite this, the nurse marked ten medications as given in the EMAR before they were actually administered. The resident involved had a history of severe cognitive impairment and was dependent on staff for personal care. The facility's policy and procedure on medication administration clearly stated that medications should be documented in the EMAR only after they have been administered. Both the registered nurse and the Director of Nursing acknowledged that documenting medications before administration could lead to missed doses and medication errors, which was inconsistent with the facility's policy.
Failure to Administer Enteral Feeding as Prescribed
Penalty
Summary
The facility failed to ensure that a resident with a gastrostomy tube (GT) received necessary treatment and services as per the facility's policy and procedure on enteral feedings. The resident, who was admitted with diagnoses including paraplegia and dysphagia, had severely impaired cognition and was dependent on staff for various daily activities. The resident's order summary indicated that Glucerna 1.2 formula was to be administered via an enteral pump machine at a specific rate and duration. However, during an observation, it was found that the GT feeding bottle was unlabeled, and the enteral pump machine was turned off, contrary to the prescribed continuous administration. Licensed Vocational Nurse 2 admitted to hanging the feeding but not turning on the machine until later, which was necessary to prevent dehydration and electrolyte imbalance. The Director of Nursing confirmed that the GT bottle formula should have been labeled with the resident's name, date, time, and the nurse's signature to ensure the correct feeding was administered. The facility's policy on enteral feedings required documentation on the formula label to prevent errors, which was not adhered to in this case.
Failure to Document Medication Administration and Monitoring
Penalty
Summary
The facility failed to document the administration of Hydralazine and blood glucose monitoring for two residents, leading to potential medication errors. For Resident 37, the Medication Administration Record (MAR) did not show that Hydralazine was given at 6 am or that blood glucose monitoring was performed at 6:30 am on 3/13/2025. The resident was admitted with diagnoses of diabetes mellitus and hypertension and was independent in personal hygiene and transfers. The Director of Staff Development and the Director of Nursing both emphasized the importance of signing the MAR immediately after medication administration and monitoring to prevent missed doses or overdoses. For Resident 42, the MAR did not indicate that blood glucose monitoring was performed on 3/13/2025 as ordered. The resident, who was admitted with pneumonia and type 2 diabetes mellitus, had severely impaired cognition and was dependent on staff for daily activities. During an interview, a registered nurse acknowledged that the MAR was not signed and could not explain why the monitoring was not documented. The facility's policy requires that medication administration and monitoring be recorded immediately to ensure resident safety.
Deficiency in Room Size Requirements
Penalty
Summary
The facility failed to ensure that six of 23 resident rooms met the square footage requirement of 80 square feet per resident in multiple resident rooms. Specifically, Rooms 2, 8, 10, 11, 15, and 16 did not meet the minimum square footage requirement. Room 2, which housed four residents, measured 286.92 square feet, falling short of the 320 square feet required for a four-bed room. Rooms 8, 10, 11, 15, and 16, each housing two residents, measured between 147.50 and 152.24 square feet, below the 160 square feet required for two-bed rooms. During observations, it was noted that residents in these rooms were able to ambulate freely and nursing staff had sufficient space to provide care with dignity and privacy. Interviews with the residents did not reveal any concerns regarding the size of their rooms. The facility had submitted a room waiver request, indicating that there was enough space for nursing care and that the health and safety of the residents were not in jeopardy. The waiver also stated that the room sizes were in accordance with the needs of the residents and would not adversely affect their health and safety or impede their ability to attain their highest practicable well-being.
Failure to Notify Responsible Party of Resident's Fall
Penalty
Summary
The facility failed to notify the responsible party of a resident's fall, which occurred while the resident was under the facility's care. The resident, who was admitted with diagnoses including type 2 diabetes mellitus, urinary tract infection, and dementia, was found on the floor next to her bed early in the morning. Despite the fall being documented in the resident's Situation-Background-Appearance-Review and Notify Communication Form (SBAR), the responsible party, who is the resident's daughter, was not informed of the incident. The Licensed Vocational Nurse (LVN) involved confirmed that although a call was made, no detailed voicemail was left, and the responsible party was not directly informed about the fall. The Director of Nursing (DON) acknowledged that charge nurses are required to notify family members or responsible parties when a resident experiences a fall. However, it was revealed that the facility lacked a policy and procedure regarding the notification of responsible parties about residents' falls or changes in condition. This oversight in communication and procedural guidelines led to the responsible party being unaware of the resident's fall, despite the facility's obligation to keep them informed of any changes in the resident's health status.
Failure to Conduct Daily Skin Assessments for At-Risk Resident
Penalty
Summary
The facility failed to provide a daily skin assessment for a resident who was at risk of developing skin breakdown and pressure injuries. The resident, who had been admitted and readmitted to the facility, had diagnoses including type 2 diabetes mellitus, metabolic encephalopathy, and dysphagia. The Minimum Data Set (MDS) indicated the resident was severely impaired in cognitive skills and required assistance for daily activities. Despite being at risk for pressure injuries, the resident's daily skin assessments were not conducted as required, and existing skin conditions were not documented accurately. During observations and interviews, it was noted that the resident had a healing laceration on the nose and discoloration under the eyes, which were not documented in the admission assessment or daily skilled nurse's notes. The Assistant Director of Nursing and a Registered Nurse confirmed that the daily notes were completed without a physical assessment, relying instead on outdated information from the admission assessment. The Director of Nursing stated that daily notes should include a physical assessment to ensure accurate documentation and treatment of skin issues. The facility's policy required a baseline care plan to address health care information, goals, and objectives, which was not adhered to in this case.
Inaccurate Documentation of Skin Assessments
Penalty
Summary
The facility failed to maintain a complete and accurate medical record for a resident, identified as Resident 8, by not accurately documenting skin assessments. Resident 8 was admitted with diagnoses including type 2 diabetes mellitus, metabolic encephalopathy, and dysphagia. The Minimum Data Set (MDS) indicated that Resident 8 was at risk of developing pressure injuries and had open lesions other than ulcers, rashes, or cuts. However, during a review of Resident 8's Comprehensive Resident Assessment (AA), it was found that the assessment did not document a laceration on Resident 8's nose and discoloration around the eyes, which were present upon readmission. The Assistant Director of Nursing (ADON) and Treatment Nurse (TN) 1 acknowledged the omission of these injuries in the documentation. Additionally, Registered Nurse (RN) 1 admitted to copying the skin assessment information from the AA without conducting a physical assessment, leading to further inaccuracies in the Daily Skilled Nurse's Notes. The Director of Nursing (DON) confirmed that nurses are required to physically assess residents to ensure accurate documentation of skin issues. The facility's policy on documentation principles emphasizes the need for accurate, timely, and descriptive entries, which was not adhered to in this case.
Incomplete Documentation of Diagnostic Follow-Up
Penalty
Summary
The facility failed to adhere to its policy and procedure titled 'Documentation Principles' by not maintaining complete documentation for a resident who underwent a diagnostic service. The resident, admitted with conditions including parkinsonism, pneumonia, and dysphagia following a stroke, had a scheduled video swallow study to evaluate swallowing difficulties. Although the resident attended the appointment, there was no documented follow-up in the resident's chart regarding the results of the video swallow test, which was crucial for ensuring appropriate care and treatment. The Director of Nursing acknowledged the importance of documenting follow-up actions to prevent complications, especially for residents with aspiration precautions. Despite the Assistant Director of Nursing contacting the hospital's radiology department to inquire about the test results, this follow-up was not recorded in the resident's chart. The facility's policy required that if diagnostic service reports were not received within 48 hours, the service should be contacted immediately, and a copy of the report requested. The lack of documentation in this case represents a failure to comply with the facility's established procedures for maintaining current and detailed clinical records.
Failure to Provide Adequate Hydration Leads to Severe Health Complications
Penalty
Summary
The facility failed to provide adequate hydration for a resident, leading to severe health complications. The resident, who had a history of dysphagia, chronic kidney disease, and impaired cognition, was assessed to require 1950 mL to 2040 mL of fluids per day. However, from the period of May 16, 2024, to June 1, 2024, the resident consistently received less than the required amount of fluids, with daily intake ranging from 120 mL to 930 mL. This inadequate fluid intake was not properly monitored or addressed by the facility staff, despite the resident's care plan indicating a risk for dehydration and the need for monitoring fluid intake and output. The facility's staff, including CNAs and LVNs, failed to ensure the resident received the necessary fluids and did not adequately monitor or report the resident's fluid intake. The CNAs did not report any issues with the resident's fluid intake to the LVNs, and the LVNs were unaware of the resident's fluid requirements and did not notify the resident's physician or dietician about the inadequate fluid intake. The resident's altered level of consciousness and other symptoms on June 1, 2024, led to an emergency transfer to a hospital, where the resident was diagnosed with hypernatremia, dehydration, uremia, and acute kidney injury. Interviews with facility staff revealed a lack of awareness and communication regarding the resident's fluid needs and intake. The Director of Nursing acknowledged that the staff should have been aware of the resident's fluid requirements and should have reported any changes in the resident's condition to the appropriate medical personnel. The facility's policies on hydration management and intake and output monitoring were not effectively implemented, contributing to the resident's severe dehydration and subsequent hospitalization.
Failure to Notify Physician of Change in Condition
Penalty
Summary
The facility failed to notify the physician of a change in condition for a resident, as required by their policy and procedure on significant change in condition. The resident, who had a history of dysphagia, chronic kidney disease, and impaired cognition, was noted to struggle with fluid intake and required encouragement to drink. Despite these observations, the licensed vocational nurses (LVNs) did not promptly notify the resident's primary physician or obtain a physician's order to monitor the resident's intake and output, which was necessary to address the resident's potential for fluid-electrolyte imbalance related to hypernatremia. The resident's laboratory results showed elevated serum sodium levels, indicating hypernatremia, which could suggest dehydration. The resident's fluid intake was consistently below the estimated daily requirement, as documented in the facility's records. However, the registered dietician (RD) was not informed of the resident's inadequate fluid intake, and the LVNs did not communicate this critical information to the physician. The lack of communication and failure to act on the resident's fluid intake needs resulted in the resident being transferred to a general acute care hospital with diagnoses of hypernatremia, dehydration, uremia, and acute kidney injury. Interviews with facility staff, including the director of nursing (DON), LVNs, and certified nursing assistants (CNAs), revealed a lack of awareness and communication regarding the resident's fluid needs and the significance of the resident's condition. The facility's policy required immediate reporting of changes in resident status to licensed personnel and the nursing supervisor, but this protocol was not followed. The failure to notify the physician and obtain necessary orders led to a delay in providing appropriate care and treatment for the resident.
Unsafe Discharge of Resident
Penalty
Summary
The facility failed to provide a safe discharge for a resident who was discharged 497 miles away from the facility with nowhere to stay. The resident had diagnoses including abnormalities of gait and mobility, unspecified psychosis, and Type 2 diabetes mellitus. Despite having intact cognition, the resident required assistance for various activities of daily living. The discharge care plan indicated a potential discharge to home with assistance, but the family member explicitly stated that the resident could not come to their home and that they were not obligated to take care of the resident. Despite this, the facility proceeded with the discharge, believing the resident had arranged everything. Upon discharge, the resident was left at the Social Services department with belongings but no place to stay. The family member reiterated their inability to care for the resident, and the resident ended up in the welfare department and later in a motel with no further accommodation arranged. The facility's policy on discharge planning required re-evaluation and updates to the discharge plan, considering caregiver availability and capability, which was not adequately followed in this case. The Social Services Director and Director of Nursing were informed of the resident's situation but believed the discharge was safe based on the resident's statements, which proved to be inaccurate.
Failure to Implement Effective Pest Control Program
Penalty
Summary
The facility failed to implement an effective pest control program, resulting in the presence of fruit flies in both a resident's room and the conference room. During an observation, a fruit fly was seen flying in front of a resident's face, causing the resident to move away from it. Another observation noted a fruit fly in the conference room. Interviews with the Maintenance Supervisor and the Director of Nursing revealed that the facility's doors needed to be kept closed to prevent pests and that the pest control company should be called when fruit flies are present. The facility's policy indicated that pests should be managed using a pest management company, with routine and additional services as needed.
Failure to Provide Reasonable Accommodation for Residents
Penalty
Summary
The facility failed to provide reasonable accommodation for two residents. For Resident 1, who was admitted with diagnoses including unspecified dementia and required assistance with personal care, the call light was not within reach. Observations revealed that the call light was under the bed of Resident 1's roommate, making it inaccessible. Both the Infection Preventionist Nurse and the Director of Nursing confirmed that the call light should have been within reach to ensure timely assistance and maintain Resident 1's safety. The facility's policy also indicated that call lights should be within easy reach of residents when they are in bed or in a wheelchair or chair in the room. For Resident 38, who had intact cognition and no impairments in upper or lower extremities, the facility failed to adjust the clock in the resident's room after Daylight Saving Time. Despite Resident 38's requests to staff to change the time, the clock continued to display an hour earlier than the actual time, causing confusion for the resident. The Licensed Vocational Nurse acknowledged that the clock was not adjusted and stated that it should reflect the actual time to avoid confusion for residents. The facility's policy emphasized providing a safe, clean, and comfortable environment for residents.
Failure to Follow Advance Directive Policy
Penalty
Summary
The facility failed to follow its policy and procedure titled, Advance Directive, for two of three sample residents. For Resident 38, the facility did not provide information regarding Advance Directives (AD) upon readmission, despite the resident having intact cognition and the capacity to understand and make decisions. The Social Service Director (SSD) confirmed that there was no documentation indicating that AD information was offered to Resident 38, which is crucial for ensuring that the resident's treatment preferences are known and respected by the staff. For Resident 18, the facility failed to ensure that the AD copy was readily retrievable in the resident's medical records. Resident 18 had severely impaired cognition and required total dependence on staff for daily activities. Despite having an AD upon admission, the SSD was unable to locate the AD in the medical record, and the resident and their responsible party were unaware of its existence. The Director of Nursing (DON) also confirmed that the AD should be easily accessible in the medical record for immediate access in case of an emergency.
Failure to Report and Investigate Resident Injuries
Penalty
Summary
The facility failed to provide safety and protection for a resident who had injuries from an unknown source. The staff did not immediately report the resident's injuries to the Department of Public Health (DPH), Ombudsman, and local law enforcement within the required two-hour timeframe. Additionally, the staff did not investigate the injuries in accordance with the facility's policy and procedures for resident abuse prevention, nor did they notify the resident's physician and responsible party about the injuries. These deficiencies compromised the resident's safety and protection from potential abuse in the facility. The resident, who was admitted with diagnoses including dementia and chronic kidney disease, was observed with dark red-purple skin discoloration and a bump on the forehead, as well as dark purple skin discoloration below both eyes. The resident was non-communicative, and the injuries were first noticed by family members during a visit. Despite the family members' inquiries, the staff did not provide specific information about the cause of the injuries, and there was no documented evidence of an incident or fall in the resident's medical record. Interviews with staff revealed that they were aware of the resident's injuries but did not know how they occurred. The injuries were not reported or investigated as required by the facility's policy. The Director of Nursing (DON) and the Administrator were also unaware of the injuries until the survey. The facility's policy on abuse reporting and prevention mandates that injuries of unknown sources be reported within two hours to ensure resident rights are protected, but this protocol was not followed in this case.
Failure to Provide Safe and Appropriate Respiratory Care
Penalty
Summary
The facility failed to ensure that residents receiving oxygen therapy were provided with respiratory care in accordance with the facility's policy and procedure. Specifically, Resident 25's nasal cannula tubing was observed touching the floor, and there was no cautionary sign posted on the door indicating oxygen was in use. Resident 25 had severe impaired cognition and was totally dependent on staff for daily activities. The Licensed Vocational Nurse (LVN) confirmed that the nasal cannula tubing should not touch the floor to prevent cross-contamination and that a smoking sign should be posted to avoid fire hazards. The Director of Nursing (DON) reiterated these points during an interview, emphasizing the importance of preventing infections and ensuring safety by posting appropriate signage. The facility's policy on oxygen administration and storage of oxygen cylinders also required such precautions, which were not followed in this case. Similarly, Resident 45's nasal cannula tubing was not labeled, and it was also observed touching the floor. Additionally, there was no precautionary signage posted on Resident 45's door indicating oxygen was in use or that smoking was prohibited. Resident 45 had severe cognitive impairment and was totally dependent on staff for daily activities. The LVN confirmed the absence of the required signage, and the DON stated that such signs should be posted to inform visitors and residents about the oxygen therapy and to prevent fire hazards. The facility's policies on oxygen administration and storage of oxygen cylinders were not adhered to, leading to this deficiency.
Failure to Maintain RN Coverage
Penalty
Summary
The facility failed to use the services of a registered nurse (RN) for at least eight consecutive hours a day, seven days a week from March 1, 2024, through March 15, 2024, for 12 of 15 days. During an interview and record review on March 15, 2024, with the Director of Staff Development (DSD), it was revealed that the nurse staffing sign-in sheet for the month of March 2024 indicated no RN was on duty for twelve days. The DSD confirmed that the facility had no full-time RN working eight hours per day, seven days a week since February 2024. The facility's policy and procedures (P&P) titled 'Staffing' dated March 2020 indicated that RN staff should be available to provide and monitor the delivery of resident care services. The DSD emphasized the importance of having a full-time RN to oversee residents' assessment and care in the facility every day.
Sanitizing Solution Concentration Deficiency
Penalty
Summary
The facility failed to ensure that the sanitizing solution used for cleaning the food preparation area had the correct concentration to meet industrial standards. During a tour of the facility's kitchen, it was observed that one of the three red buckets containing sanitizing solution had a concentration of 100 parts per million (ppm) instead of the recommended 200 ppm. The Dietary Assistant (DA) confirmed that the solution should reach 200 ppm to effectively kill bacteria and viruses. The DA acknowledged that a concentration below 200 ppm would not fully sanitize the countertops, potentially leading to contamination and foodborne illness among residents. In an interview, the Dietary Supervisor (DS) stated that the facility used Multi-Quat Sanitizer from Ecolab and that the solution in the red buckets should be changed every two hours or as needed. The DS reiterated that the solution should reach 200 ppm to prevent contamination and foodborne illness. A review of the facility's undated Policy and Procedure Manual confirmed that manual sanitizing should be accomplished with a solution of 200 ppm quaternary ammonium for one minute.
Failure to Ensure Call Light Accessibility for Resident
Penalty
Summary
The facility failed to ensure that the call light was within reach for Resident 204, who had severe cognitive impairment and required total assistance for daily activities. Resident 204 was readmitted to the facility with diagnoses including abnormalities of gait and mobility, muscle wasting, and a contracture of the left hand. The resident's care plan specifically indicated that the call light should be within reach to mitigate fall risk and ensure timely assistance from staff. However, during an observation, the call light was found clipped to the pillow and not within the resident's reach. Certified Nursing Attendant 1 confirmed that the call light should have been within reach. The Director of Nursing also acknowledged that the call light needed to be within reach to maintain the resident's safety and ensure timely response to the resident's needs. The facility's policy and procedure on call lights, revised in January 2017, also stipulated that the call light should be within easy reach of the resident when in bed. This deficiency was identified through a combination of observation, interviews, and record reviews, highlighting a failure to adhere to established protocols designed to ensure resident safety and timely care.
Failure to Obtain Informed Decision for Non-Covered Services
Penalty
Summary
The facility failed to obtain an informed decision from Resident 17's representative regarding payment for non-covered services after the resident was discharged from Medicare Part A. Resident 17, who was admitted with diagnoses including dementia and hypertensive heart disease, continued to reside in the facility after the last covered day of Medicare Part A services. The Business Office Manager (BOM) issued the Notice of Medicare Non-Coverage (NOMNC) and the Skilled Nursing Facility Advanced Beneficiary Notice (SNF ABN) but did not follow up to ensure the resident's representative was informed about financial responsibilities. The BOM mistakenly checked an incorrect option on the form and did not make a follow-up call to obtain an informed decision from the representative.
Failure to Maintain APP Mattress in Good Condition
Penalty
Summary
The facility failed to ensure that its alternating pressure pad (APP) mattress was in good working condition for Resident 38. During an observation and interview, it was noted that the dial knob for weight adjustment on the APP mattress controller was missing. The Treatment Nurse (TX) confirmed that the dial knob should be set to the resident's weight to provide a comfortable and therapeutic bed surface for pressure ulcer (PU) management. Resident 38, who had a resolved PU, was at risk due to this missing component. The TX acknowledged responsibility for checking the APP and reporting any issues to the maintenance staff, but this was not done in this instance. Resident 38 was readmitted with diagnoses including dysphagia and ascites and had intact cognition and no impairments in upper or lower extremities. The facility's policy on general maintenance, revised in 2017, mandates daily maintenance and housekeeping services to ensure all functional equipment is in good condition. However, the missing dial knob on the APP mattress controller was not reported or repaired, potentially compromising the resident's skin management and PU prevention.
Failure to Monitor Indwelling Catheter for Sediments
Penalty
Summary
The facility failed to assess and monitor for the presence of sediments in the urine of a resident with an indwelling catheter, as required by the facility's policy and the resident's care plan. The resident, who was admitted with neuromuscular dysfunction of the bladder and had severe impaired cognition, had a care plan that included monitoring for signs and symptoms of UTIs every shift. However, during an observation, white sediments were found in the resident's urinary catheter tubing, and it was noted that the licensed nurses had not been monitoring the catheter every eight hours as required. During interviews, both the LVN and the DON confirmed that the presence of sediments indicated a potential UTI and that the catheter should be monitored every shift. The facility's policy on indwelling catheter use also required ongoing monitoring for changes related to potential catheter-associated urinary tract infections. The failure to monitor the catheter as per the care plan and facility policy had the potential to result in delayed care and treatment for a UTI for the resident.
Inaccurate Nurse Staffing Information Posting
Penalty
Summary
The facility failed to post accurate nurse staffing information of actual hours worked by the licensed and unlicensed nursing staff. On the day of the recertification survey, the staffing information was posted inside nurse's station 1, which was not easily accessible for viewing by residents and visitors. The posted information inaccurately indicated that one RN worked eight hours during the morning shift, while in reality, the Director of Nursing (DON) only provided direct resident care for a limited time by administering antibiotics to two residents. The staffing information was also not posted in nurse's station 2. During an interview and record review, the Director of Staff Development (DSD) confirmed that the posted staffing information reflected projected hours rather than actual worked hours. The DSD acknowledged that the DON did not provide direct resident care for the full eight hours and that the staffing information should have been posted in a more accessible location. The facility's policy and procedures indicated that staffing information should include actual worked hours and be posted in a prominent place accessible to residents and visitors.
Failure to Act on Pharmacist's Medication Regimen Review
Penalty
Summary
The facility failed to act upon the pharmacist's recommendations for medication regimen review (MRR) for one of five sampled residents. Resident 6, who was admitted with diagnoses including bacteremia and hypertension, was prescribed Miralax for constipation. The Consultant Pharmacist's Medication Regimen Review (CPMRR) indicated that Miralax should be administered two hours before or after other medications and with 8 ounces of water to avoid decreased absorption of other medications. However, the facility did not respond to the pharmacist's MRR within the required 72-hour timeframe, as confirmed by the Director of Nursing (DON) during an interview. The DON acknowledged that the MRR dated 3/8/2024 should have been acted upon by 3/11/2024 and reflected as a physician's order. The failure to follow up on the MRR in a timely manner was attributed to the facility's staff, which could potentially result in medication interactions and reduced effectiveness of the resident's medication. The facility's policy and procedure for Drug Regimen Review, revised in 10/2017, mandates that the DON must fax the pharmacist's recommendations to the attending physician, who must respond within 72 hours, or the licensed nurse must call the physician. This protocol was not followed in the case of Resident 6, leading to the identified deficiency.
Inadequate Monitoring of Psychotropic Medication
Penalty
Summary
The facility failed to ensure that a resident on a psychotropic drug was free from unnecessary medication. Specifically, Resident 24, who was non-communicative and diagnosed with dementia and chronic kidney disease, was prescribed Lorazepam 0.5 mg twice daily for anxiety. The target behavior symptom for the anti-anxiety medication was verbalization of feeling anxious. However, Resident 24 was unable to express feelings of anxiety through verbalization or writing, making the indication and monitoring of the medication inadequate. During an observation, it was noted that Resident 24 was non-communicative and sitting in a wheelchair. The Licensed Vocational Nurse (LVN) stated that any sound made by Resident 24 was counted as verbalization of feeling anxious, despite the resident's inability to communicate effectively. The LVN acknowledged that the target symptom was inadequately indicated and monitored, and emphasized the importance of accurate monitoring to evaluate the medication's effectiveness and the potential for a gradual dose reduction. The facility's policy on psychotropic drug treatment indicated that unnecessary drugs are those used without adequate indications, which was the case for Resident 24.
Failure to Label IV Site
Penalty
Summary
The facility failed to ensure that the intravenous catheter (IV) site for Resident 254 was labeled with the date and time of insertion. Resident 254, who was admitted with diagnoses including metabolic encephalopathy, cellulitis, and a urinary tract infection, was observed with an IV in the left antecubital area that was dry and intact but lacked a label indicating the date and time of insertion. The resident mentioned that the IV was placed at the facility four days ago but could not recall the name of the nurse who inserted it. During an interview, the Director of Nursing (DON) confirmed that the IV site should have been labeled with the date, time, and initials of the nurse who inserted it. The facility's policy and procedures for Peripheral Venous Catheter Insertion, dated June 2018, also indicated that all dressings should be labeled with this information and documented in the medical record. The failure to label the IV site had the potential to result in an infection for Resident 254, which could worsen the resident's health condition.
Deficiency in Room Space Requirements
Penalty
Summary
The facility failed to provide a minimum of 80 square feet per resident area for six of twenty-three resident rooms (Rooms 2, 8, 10, 11, 15, and 16). This deficiency was identified through observation, interview, and record review. The rooms in question did not meet the required space standards, with Room 2 having 286.92 square feet for 4 beds, and the other rooms having approximately 150 square feet for 2 beds each. Despite this, the facility requested a room waiver, stating that there was ample room to accommodate wheelchairs, medical equipment, and space for mobility and movement of ambulatory residents. The waiver request letter indicated that the rooms were adequate for nursing care and did not jeopardize the residents' health and safety or impede their ability to attain their highest practicable well-being. During observations and interviews, it was noted that the rooms had adequate space for nursing care, comfort, and privacy. Residents were observed to have enough space to move freely inside the rooms, and each resident had beds and bedside tables with drawers. Certified Nurse Assistant 1 and Licensed Vocational Nurse 2 both confirmed that there was enough space in the rooms to provide care and move wheelchairs and walkers without issues. Additionally, a resident interviewed stated that the room space was great and suitable for their needs.
Latest citations in California
Surveyors found multiple food safety deficiencies, including a cook preparing food without a beard restraint and a dietary aide with hair exposed outside a hairnet, contrary to facility policy requiring full hair coverage. The kitchen stove and oven had thick accumulations of grease, dark deposits, and sticky dust and oil residue on interior and exterior surfaces, indicating inadequate cleaning and sanitization. An opened bag of brown sugar was also found unsealed, unlabeled, and undated, despite facility policy requiring all food items to be labeled with the product name and use-by or discard date.
Surveyors found that the facility did not obtain or properly document informed consent for psychotropic medications for multiple residents. Several residents with depression, anxiety, bipolar disorder, and schizophrenia were receiving drugs such as sertraline, lorazepam, divalproex, trazodone, risperidone, escitalopram, lithium, chlorpromazine, haloperidol (including long-acting injectable), and Zyprexa without evidence that informed consent was obtained before initiation or dose changes. In some cases, consent forms were completed only after psychotropic medications had already been ordered and administered, and in others, no consent documentation existed at all, despite facility policies requiring informed consent prior to starting or increasing psychotropic therapy.
Surveyors identified a medication error rate of 17.14% during observed med passes, with multiple instances of nurses not following prescriber orders. One resident received only half the ordered dose of divalproex and in capsule form instead of the prescribed delayed-release tablet, while another was given gabapentin in capsule form instead of the ordered tablet. A G-tube resident was given ferrous sulfate instead of ordered iron glycinate, did not receive ordered docusate, and had eight medications administered via G-tube without required water flushes between each medication. Another resident did not receive a scheduled dose of quetiapine during the afternoon med pass. The report notes these failures resulted in medications not being administered according to physician orders and created potential for reduced therapeutic effect and G-tube blockage.
A resident with a history of cerebral infarction, schizophrenia, and depression was observed seated in a wheelchair during a lunch meal while a CNA stood over her and fed her with a spoon, contrary to facility policy requiring staff to sit at the resident’s eye level. The CNA later acknowledged she was expected to obtain a chair and sit beside the resident for comfort, and the DSD confirmed that staff are required to position themselves at eye level and not stand over residents when providing feeding assistance, as outlined in the facility’s dignity and meal-assistance policies.
A resident with schizophrenia had a PRN order for Zyprexa (olanzapine) 10 mg IM every 8 hours as needed for aggression renewed for an additional 14 days without a physician evaluation, contrary to facility policy and federal requirements. The DON confirmed there was no evaluation by the attending physician or prescriber before renewing the PRN antipsychotic order, despite the policy stating that PRN antipsychotic medications cannot be renewed without such an evaluation and documented appropriateness. Surveyors determined this resulted in an unnecessary psychotropic medication order.
Surveyors found that MDS assessments for two residents receiving antipsychotic medications contained incorrect dates for when prescribers had documented gradual dose reduction (GDR) as contraindicated. During interviews and record reviews, the MDSC confirmed that the GDR dates entered in Section N of the MDS did not match the dates in the residents’ plan of care notes, and acknowledged the need for correction. The MDSC and DON both stated that the MDS must accurately reflect the resident’s status to ensure services are based on current information, consistent with the facility’s policy that comprehensive MDS assessments are used to develop and revise person-centered care plans.
The facility failed to develop and implement an individualized care plan after a resident with gait and mobility abnormalities experienced an unwitnessed fall while getting out of bed. The resident reported the fall, and nursing staff, including an LVN, an RN, and the MDS coordinator, confirmed the incident and acknowledged that no short-term fall-related care plan or interventions were documented. This was inconsistent with facility policies requiring comprehensive person-centered care plans and fall risk management interventions based on assessment findings.
A resident had an order for PRN tramadol 50 mg for severe pain, and the controlled substance record showed that tablets were removed from stock on two occasions, but the MAR did not show that tramadol was administered on those dates. During interviews, an LVN acknowledged missing MAR documentation, and other nursing staff, the DSD, and the DON all stated that controlled substances were supposed to be documented on both the CSR and MAR and that the records should match. The facility’s medication administration policy required documentation immediately after administration, which was not followed in this case, resulting in inaccurate accountability of a controlled medication.
Surveyors found that a used urinal containing bloody urine was left on a resident's bedside table on multiple occasions, positioned next to a water pitcher and an empty food tray, with bloody urine visible on the outside and the lid open. A CNA confirmed the urinal should not have been stored there. The facility's infection control policy, as acknowledged by the IP, was not followed in this situation, resulting in a failure to maintain a safe and sanitary environment under the IPCP requirements.
Two residents with dementia, schizoaffective disorder, and major depressive disorder, both with moderately impaired cognition and needing moderate ADL assistance, were found unclothed together in one resident's bed. One resident later stated she did not want sexual activity and did not consent, while the other resident could not recall the encounter. An LVN reported that both residents verbally consented at the time but acknowledged no assessment had been done to determine their capacity to consent to sexual activity. The DON identified the incident as sexual abuse and confirmed that allowing sexual activity without prior capacity assessment was inconsistent with facility policy and that the resident was not protected from sexual abuse.
Unsanitary Food Handling, Equipment, and Storage Practices in Kitchen
Penalty
Summary
Surveyors identified a deficiency in food safety practices related to employee hygiene and equipment cleanliness in the facility’s kitchen. During an observation, one cook was preparing food without a beard restraint, and a dietary aide had bangs exposed outside of a hairnet while working. In an interview, the Assistant Dietary Services Supervisor (ADSS) stated that kitchen staff were required by facility policy to have their hair completely covered and to wear hair nets and beard restraints properly. Review of the facility’s policy titled “Preventing Foodborne Illness - Employee Hygiene and Sanitary Practices” confirmed that hair nets or caps and beard restraints must be worn to keep hair from contacting exposed food, clean equipment, utensils, and linens. Additional observations showed that the stovetop and oven were not maintained in a sanitary condition. The stove was covered with a thick, crusty layer of brown and black grease. The oven’s interior and exterior surfaces, including the door and handle, were coated with thick, heavy buildup of old grease and dark deposits, and the bottom of the oven had a layer of sticky dust and oil residue. The ADSS verified these conditions and acknowledged that the stove and oven required cleaning. Surveyors also found an opened, unsealed bag of brown sugar that was unlabeled and undated. The ADSS confirmed it should have been labeled and dated, and review of the facility’s “Food Storage (Dry, Refrigerated, and Frozen)” policy indicated that all food items must be labeled with the name of the food and the date by which it should be sold, consumed, or discarded.
Plan Of Correction
F812 A. How corrective action will be accomplished for those residents found to have been affected by the deficient practice. On 04/13/2026, Cook #1 immediately donned a beard restraint and ensured it was properly secured. The Dietary Aide immediately adjusted the hairnet to fully contain all hair, including bangs/fringe, prior to resuming food service duties. Both staff members were re-educated on facility grooming and infection control standards related to safe food handling. On 04/13/2026, the opened unsealed bag of brown sugar was immediately discarded. All dry storage items were reviewed for labeling, dating, sealing, and proper storage. Any items identified as unlabeled, undated, damaged, or improperly stored were immediately corrected or discarded. On 04/17/2026, the Administrator and the Registered Dietician conducted an immediate inspection of the kitchen and food service areas. No evidence of resident illness, food contamination, or foodborne outbreak related to the cited deficient practice was identified. On 04/17/2026 the Licensed Nurses conducted visual observation of all residents for any signs or symptoms of gastrointestinal distress, nausea, vomiting, diarrhea, fever, or other concerns. No adverse findings were noted. On 04/27/2026 the stove, oven interior, oven exterior surfaces, handles, and surrounding affected kitchen equipment were deep cleaned, degreased, sanitized, and returned to a clean operating condition. B. How the facility will identify other residents having the potential to be affected by the same deficient practice and what corrective action will be taken: On 04/17/2026 the Registered Dietitian and assistant dietary supervisor completed a comprehensive audit of all kitchen staff for compliance with hair restraints, beard restraints, hand hygiene, and sanitary food handling practices. On 04/17/2026 all food storage items were reviewed to ensure procedures were properly labeled, dated, sealed, rotated, and stored in accordance with facility policy and safe food handling standards. On 04/28/2026 a full kitchen sanitation audit was completed to inspect all cooking equipment, ovens, stovetops, food contact surfaces, dry storage, refrigerators, freezers, shelving, and small wares for cleanliness and sanitation. No other deficient findings identified during the audits. C. What measures will be put into place or what systemic changes the facility will make to ensure the deficient practice does not recur: On 04/16/2026 the Administrator conducted an in-service education to dietary staff and cooks regarding: Proper use of hairnets, beard restraints, and personal hygiene during food preparation. Routine cleaning and sanitizing requirements for all kitchen equipment and food contact surfaces. Dry goods storage requirements, including sealing, labeling, dating, and stock rotation. Responsibility to immediately report sanitation concerns to the Dietary Manager and Administrator. On 04/17/2026 the facility developed and implemented a Dietary Sanitation / Food Safety Daily Audit Log (Food Procurement, Storage, Preparation & Service – Sanitary Compliance). This tool is utilized daily by the Dietary Supervisor or designee to conduct routine audits and ensure ongoing compliance with food safety and sanitation standards. D. How the facility will monitor its corrective actions to ensure the deficient practice is being corrected and will not recur: Beginning 04/20/2026 the assistant Dietary Services Manager will conduct an audit weekly x 4 weeks, Monthly x 3 months or until substantial compliance is achieved using the Kitchen Sanitation & Food Safety Audit Tool to ensure compliance. Any findings will be addressed promptly. Audit results will be presented by the Administrator to the Quality Assurance and Performance Improvement (QAPI) Committee monthly for three (3) months. The QAPI Committee will review trends, ensure sustained compliance, and implement additional interventions as necessary Date of completion: 05/08/2026
Failure to Obtain and Document Informed Consent for Psychotropic Medications
Penalty
Summary
Surveyors identified a deficiency related to residents’ rights to be informed and to make treatment decisions when the facility failed to obtain and/or document informed consent for psychotropic medications for five sampled residents. The facility’s own policies required informed consent prior to initiation or dose increase of psychotropic drugs, with documentation of the discussion, understanding, and consent or refusal in the medical record. During interviews, the DON acknowledged that informed consent was supposed to be obtained before starting psychotropic medications or increasing doses, but records did not show that this occurred as required. For one resident with depression, anxiety, bipolar disorder, and multiple psychotropic prescriptions (sertraline, lorazepam, divalproex, and trazodone), review of psychotropic informed consent forms dated over several months showed no evidence of consent for the ordered doses of these medications, and the DON confirmed there were no additional consents. Another resident with schizophrenia had an order for risperidone, but the only documented psychotherapeutic drug informed consent was dated after the initial medication order, indicating consent was obtained after treatment had already begun. A third resident with depression and schizophrenia was receiving escitalopram, lithium carbonate, chlorpromazine, and haloperidol, including an additional lithium order, and the DON stated there was no documented informed consent for any of these psychotropic medications. For a fourth resident with an order for long-acting injectable haloperidol decanoate, the DON reported that the facility did not have documented informed consent for this psychotropic medication. For a fifth resident with schizophrenia, the physician ordered intramuscular Zyprexa 10 mg every eight hours as needed, and subsequent physician orders confirmed this regimen; however, the psychotherapeutic drug informed consent form was dated after the initial orders, again showing that consent was obtained only after the medication had been ordered. These findings collectively demonstrated that the facility did not ensure informed consent was obtained and documented in advance of initiating or changing psychotropic medication regimens, as required by regulation and facility policy.
Plan Of Correction
This Plan of Correction (POC) serves as our Credible Allegation of Compliance. Preparation and/or execution for this Plan of Correction does not constitute conclusions set forth in the Statement of Deficiencies. The facility will be in substantial compliance on or before 5/9/2026. The Plan of Correction is submitted as part of Federal Regulations. Title 42, Section 489.13, State Operations Manual, Section 2612 and California Health and Safety Code, Section 1280 and the facility does not waive its right to contest or pursue an appeal of the deficiency as allowed by the Federal and State Law. F552-Right to be informed/Make Treatment Decisions. How Corrective action will be accomplished for those residents found to have been affected by this practice. Resident #36-Informed consents for all the psychoactive medications were updated. For dates, please refer to the attachment of informed consents. On 4/3/26 Resident #53-Informed Consent for Risperdal was reviewed by [R] DNP. It did reflect the correct information with the exception of the date. On 4/13/26 Resident #41-Informed consents for all of the psychoactive medications were obtained and updated by [R] DNP. On 4/14/26 Resident #21-Informed consent for Haldol was obtained and updated by [R] DNP. On 3/28/26 Resident #1- Informed consent for Zyprexa was reviewed and adjusted for the increase in dosage by [R] DNP. How The facility will identify other residents having the potential to be affected by the same deficient practice and what corrective action will be taken: All the residents in the facility have the potential to be affected. Based on the QAPI that the facility had developed in early March of 2026, all the residents who are on Psychoactive meds have been audited for current informed consents and all will be completed by May 9th, 2026. What measures will be put in place or what systemic changes will you make to ensure that the deficient practice does not recur: Licensed staff have been in-serviced on 4/1/26 - 5/1/26 by Director of Nursing regarding the process of completing Informed Consents for residents with Psychoactive meds. On 4/20/2026 The DON/Designee will review any new order for Psychoactive medication on a daily basis to ensure that : Documenting the informed consents are obtained verified to protect resident rights, promote safety, and facilitate appropriate use of the medications. Document the discussion, resident/representative understanding, and consent/refusal in the medical record. Initiation or dose increase; prescriber obtains the consent before administration. In addition, Medical records designee/MRD shall review/audit for compliance on monthly basis. How the facility plans to monitor its performance to make sure the solutions are sustained and to ensure deficiency practice will not recur. The Findings from the Medical records audit will be given to DON and presented to the monthly QAA committee for review and to ensure sustained compliance monthly for 3 months, then every 6 months, then annually until compliance is met and sustained. Completion Date :5/8/2026
High Medication Error Rate and Failure to Follow Physician Orders During Med Pass
Penalty
Summary
The deficiency involves the facility failing to maintain a medication error rate below 5%, with surveyors calculating a 17.14% error rate based on six errors out of 35 observed opportunities during medication administration for four residents. For one resident, an LVN administered only 250 mg of divalproex in capsule form instead of the ordered 500 mg of divalproex delayed-release tablets prescribed twice daily for bipolar disorder. The LVN later confirmed that the resident was supposed to receive 500 mg of the delayed-release tablet formulation. Another resident with an order for gabapentin 100 mg tablets twice daily for nerve pain was given a 100 mg gabapentin capsule instead of the ordered tablet. The LVN acknowledged administering the capsule and confirmed that the order specified a tablet dosage form. A different resident with a G-tube had an order for iron glycinate oral liquid, 7.5 ml via G-tube once daily as a supplement, but was instead given ferrous sulfate liquid. The LVN confirmed that iron glycinate was ordered and that ferrous sulfate was administered in its place, meaning the ordered iron glycinate was not given. For the same G-tube resident, the LVN prepared three liquid medications (ferrous sulfate, valproic acid, and levetiracetam) but did not prepare or administer the ordered docusate liquid 10 ml via G-tube twice daily for constipation during the observed pass, and confirmed that the docusate was not given. During the G-tube medication administration, the LVN flushed the tube with 30 ml of water before starting and 30 ml after all medications were given but did not flush the tube between each of the eight medications, contrary to facility policy requiring water flushes between medications. In a separate observation, another resident with an order for quetiapine 200 mg by mouth twice daily at 8:00 AM and 4:00 PM did not receive the scheduled 4:00 PM dose during the observed medication pass; the LVN confirmed that quetiapine was not administered even though it was due at that time. The report states these failures resulted in medications not being given according to physician orders and had the potential for residents not to receive the full therapeutic effect of medications and for blockages to develop in the G-tube resident’s feeding tube.
Plan Of Correction
This Plan of Correction (POC) serves as our Credible Allegation of Compliance. Preparation and/or execution for this Plan of Correction does not constitute conclusions set forth in the Statement of Deficiencies. The facility will be in substantial compliance on or before 5/9/2026. The Plan of Correction is submitted as part of Federal Regulations. Title 42, Section 489.13, State Operations Manual, Section 2612 and California Health and Safety Code, Section 1280 and the facility does not waive its right to contest or pursue an appeal of the deficiency as allowed by the Federal and State Law. F759- Free of Medication Errors Rts 5 percent or more. How Corrective action will be accomplished for those residents found to have been affected by this practice. Resident #28-Order for Divalproex was Reviewed. On 4/14/26 Residents received 250 mg instead of 500mg. MD was notified and informed the same day. No new orders and to continue with same dosage. No adverse reaction was noted from this. Resident #7- On 4/14/26 the order for Gabapentin tablet was changed to capsule as per MD order. There was no adverse reaction noted from resident receiving the capsule format vs. the tablet format. Resident #6- On 4/14/26 Resident's MD was notified about the incorrect type of Iron supplement order. The order was clarified to Ferrous Sulfate Oral Solution 220mg/5ml give 7.5 ml via G-tube QD instead of Glycinate. In addition, the MD was notified about resident not receiving Docusate. No new orders were given. Resident did not show any adverse reaction from missing this medication. LVN #5 - On 4/15/26 LVN 5 was in-serviced by DON regarding all prescribed medication will be administered correctly and in accordance with the prescribers order. Also to ensure that the correct formulation of medication, such as capsule vs. Tablet, will be administered correctly as prescribed by the MD. In addition, she was educated on proper way of administering medication via GT and the importance of flushing with 15 ml of water in between administration of each medication. Resident #40- On 4/14/26 the MD was notified about resident not receiving Seroquel at 4pm on 4/14/26. No new orders were given. Resident did not show any adverse effects from not receiving this dose. LVN#3- was in-serviced by DON on 4/15/26 regarding not omitting any scheduled medications that have been ordered. How The facility will identify other residents having the potential to be affected by the same deficient practice and what corrective action will be taken: All residents have potential to be affected by this practice. The residents' medication administration records were reviewed by DON, and no other residents were affected by this practice. What measures will be put in place or what systemic changes will you make to ensure that the deficient practice does not recur: Licensed were in-serviced by DON on 4/15/2-26 – 5/1/26 regarding medication administration of all medications orally and via GT based on facility pharmacy Policy and Procedures. DON/Designee will conduct a GT medication administration pass/check off weekly for the first month on random shifts. Then the Pharmacy consultant will come monthly for 6 months to audit GT medication administration. All the new orders shall be reviewed daily by clinical IDT members for correct dose, root, and diagnosis. The MRD shall audit for medication administration completion on daily bases to assure that compliance is achieved. How the facility plans to monitor its performance to make sure the solutions are sustained and to ensure deficiency practice will not recur. The DON shall review the weekly audits/ monthly audits and present any issues to monthly QAA meeting for further interventions to assure compliance every 3 months Completion Date :5/8/2026
Failure to Maintain Resident Dignity During Feeding Assistance
Penalty
Summary
The facility failed to ensure a resident was treated with dignity and respect during mealtime when a CNA provided feeding assistance while standing over the resident. The resident, who had been admitted with diagnoses including cerebral infarction, schizophrenia, and depression, was seated in a wheelchair in her room during a lunch meal. At that time, the CNA remained standing and continued to feed the resident with a spoon from a standing position rather than positioning herself at the resident’s eye level. During an interview, the CNA acknowledged that she was expected to obtain a chair and sit beside the resident while assisting with meals and stated that sitting at eye level was important for resident comfort. The Director of Staff Development confirmed that staff were expected to position themselves at the resident’s eye level when providing feeding assistance and stated that the CNA should have obtained a chair and sat beside the resident to avoid the resident feeling intimidated. Review of the facility’s “Quality of Life-Dignity” policy indicated residents are to be treated with dignity and respect at all times, and the “Assistance with Meals” policy specified that staff should not stand over residents while assisting them with meals.
Plan Of Correction
This Plan of Correction (POC) serves as our Credible Allegation of Compliance. Preparation and/or execution for this Plan of Correction does not constitute conclusions set forth in the Statement of Deficiencies. The facility will be in substantial compliance on or before 5/9/2026. The Plan of Correction is submitted as part of Federal Regulations. Title 42, Section 489.13, State Operations Manual, Section 2612 and California Health and Safety Code, Section 1280 and the facility does not waive its right to contest or pursue an appeal of the deficiency as allowed by the Federal and State Law. F550-Resident Rights. How Corrective action will be accomplished for those residents found to have been affected: C.NA #1- was in-serviced 1:1 by the DON and DSD on 04/13/2026 regarding Resident's Rights to treat them with respect and dignity when feeding residents by sitting down and providing the assistance at eye level. Each resident shall be cared for in a manner that promotes and enhances his or her sense of well-being level of satisfaction with life, feeling of self-worth and self-esteem. Resident #47 – on 04/14/2026 resident was being assessed by the licensed nurse with regards to his rights as a resident that should be treated with respect and dignity when being fed. Resident has no concerns. How The facility will identify other residents having the potential to be affected by the same deficient practice and what corrective action will be taken: All the residents have the potential of being affected by this deficient practice. The consequent meal observations revealed that no other residents were being affected by the same deficient practice. What measures will be put in place or what systemic changes will you make to ensure that the deficient practice does not recur: The Nursing staff were in-serviced by the DON and DSD on 04/13/2026-05/01/2026 regarding Resident's Rights to treat them with respect and dignity when feeding residents by sitting down and providing the assistance at eye level. Each resident shall be cared for in a manner that promotes and enhances his or her sense of well-being level of satisfaction with life, feeling of self-worth and self-esteem. On 04/14/2026 the DSD and/or designee will conduct daily rounds to ensure continued compliance with the proper practice and report any deficient practice to DON. How the facility plans to monitor its performance to make sure the solutions are sustained and to ensure deficiency practice will not recur: The DON shall review compliance with the DSD rounds and report any deficient practiced to the monthly QAA committee to assure further and continued compliance monthly x 3 months then every 6 months and then annually until compliance is met and sustained. Completion Date :5/8/2026
Renewal of PRN Antipsychotic Without Required Physician Evaluation
Penalty
Summary
Surveyors identified a deficiency related to the use of psychotropic medications when a resident with a diagnosis of schizophrenia received a renewed PRN antipsychotic order without a required physician evaluation. The resident was initially admitted in January and had an admission record dated in April reflecting a diagnosis of schizophrenia. A physician’s order dated in March showed that the resident had renewed PRN orders for Zyprexa (olanzapine) 10 mg IM every 8 hours as needed for schizophrenia manifested by verbal or physical aggression, for 14 days. However, there was no documentation that the attending physician or prescribing practitioner evaluated the resident prior to renewing this PRN antipsychotic order. During an interview, the DON confirmed that there was no physician evaluation for the renewed PRN Zyprexa order and acknowledged that the physician was supposed to evaluate the resident before ordering the PRN antipsychotic. The facility’s own “Psychotropic Medication Use” policy stated that PRN orders for psychotropic medications are limited to 14 days and that PRN antipsychotic orders cannot be renewed unless the attending physician or prescriber evaluates the resident and documents the appropriateness of the medication. The prescribing information for Zyprexa injection listed somnolence as an adverse reaction, and the surveyors concluded that the resident received an unnecessary psychotropic medication order because it was renewed without the required evaluation.
Plan Of Correction
This Plan of Correction (POC) serves as our Credible Allegation of Compliance. Preparation and/or execution for this Plan of Correction does not constitute conclusions set forth in the Statement of Deficiencies. The facility will be in substantial compliance on or before 5/9/2026. The Plan of Correction is submitted as part of Federal Regulations. Title 42, Section 489.13, State Operations Manual, Section 2612 and California Health and Safety Code, Section 1280 and the facility does not waive its right to contest or pursue an appeal of the deficiency as allowed by the Federal and State Law. F 605- Rights to be Free from Chemical Restraints How Corrective action will be accomplished for those residents found to have been affected: Resident #1- was evaluated by the prescribing MD and the Order for Zyprexa was renewed on 04/16/26 for 14 days until 04/30/26. How The facility will identify other residents having the potential to be affected by the same deficient practice and what corrective action will be taken: All the residents have the potential to be affected by this deficient practice. On 04/15/2026, a review of all the residents on PRN psychoactive medications was conducted by DON. No other residents were found to be affected by this deficient practice. All the residents with Psychoactive medications had duration of therapy and were currently evaluated by the provider. What measures will be put in place or what systemic changes will you make to ensure that the deficient practice does not recur: The licensed nurses were in-serviced by DON on 4/15-5/1/26 regarding the need for having duration of therapy for all PRN psychoactive medication and the need for prescriber's evaluation at the time of renewal. All new orders for PRN psychoactive medications shall be reviewed during daily clinical meeting by IDT to assure compliance with this practice. How the facility plans to monitor its performance to make sure the solutions are sustained and to ensure deficiency practice will not recur. The DT/DON shall report any non-compliance regarding this issue to monthly QAA committee to assure further continue compliance monthly for 3 months then every 6 months, then annually until compliance is met and sustained. Completion Date :5/8/2026
Inaccurate MDS Documentation of Antipsychotic GDR Contraindications
Penalty
Summary
Surveyors identified a deficiency related to the accuracy of Minimum Data Set (MDS) assessments for two residents receiving antipsychotic medications. For one resident, review of the MDS Section N – Medications, dated 2/25/26, showed the resident was receiving an antipsychotic and that a gradual dose reduction (GDR) was documented as contraindicated. However, the clinical record indicated the prescriber had documented GDR as contraindicated on 8/14/23, and the MDS Coordinator (MDSC) acknowledged during concurrent interview and record review that the GDR date entered on the MDS was incorrect and needed to be corrected. The facility’s policy titled “Comprehensive Assessments” stated that comprehensive MDS assessments are conducted to assist in developing person-centered care plans and are used to develop, review, and revise the resident’s comprehensive care plan. For a second resident, the MDS Section N – Medications, dated 3/2/26, also indicated the resident was receiving an antipsychotic and that GDR was documented as contraindicated. The resident’s “Plan of Care Note,” dated 2/13/26, showed the prescriber had documented GDR as contraindicated on 9/14/23, but the MDSC confirmed that the GDR date recorded on the MDS was incorrect. In interviews, the MDSC stated that the MDS is a comprehensive assessment of the resident at a specific point in time and that accuracy is important to reflect correct information and to know whether services are being provided, further stating that incorrect MDS information could lead to needed services not being provided. The DON stated that the MDS was expected to be accurate and that an inaccurate MDS was not current for the resident’s care.
Plan Of Correction
This Plan of Correction (POC) serves as our Credible Allegation of Compliance. Preparation and/or execution for this Plan of Correction does not constitute conclusions set forth in the Statement of Deficiencies. The facility will be in substantial compliance on or before 5/9/2026. The Plan of Correction is submitted as part of Federal Regulations. Title 42, Section 489.13, State Operations Manual, Section 2612 and California Health and Safety Code, Section 1280 and the facility does not waive its right to contest or pursue an appeal of the deficiency as allowed by the Federal and State Law. F641-ACCURACY OF ASSESSMENTS How Corrective action will be accomplished for those residents found to have been affected: Resident #21- This resident GDR was considered on 2/13/26 by provider and stated that it was counter indicated. The MDS dated 2/25/26 was modified to reflect the consideration for GDR. Resident # 53-The MDS assessment of 3/2/26 was modified by the MDS coordinator to reflect the last GDR consideration by the MD was on 2/13/26. How The facility will identify other residents having the potential to be affected by the same deficient practice and what corrective action will be taken: All the residents who are receiving psychoactive medications have potential to be affected by this deficient practice. The DON and MDS coordinator reviewed all the residents with psychoactive medications who have had any GDRs attempted or have been evaluated for GDRs and reviewed the MDS assessment to accurately reflect these GDRs. There were no other residents identified with having the same deficient practice. What measures will be put in place or what systemic changes will you make to ensure that the deficient practice does not recur: The MDS coordinator was in-serviced by DON on 04/17/2026 regarding reflecting the correct GDR status for all the residents reviewed each month. In addition, the list of all the residents reviewed for GDRs is to be made available to MDS coordinator by DON so that the correct GDR date can be reflected on MDS. The MDS coordinator to check for accuracy and to ensure that the MDS assessments for the residents who are due each month and to report any issues to the DON. How the facility plans to monitor its performance to make sure the solutions are sustained and to ensure deficiency practice will not recur: The DON shall report issues concerning accuracy of MDS assessments in Section N to monthly QAA committee for further review and intervention to ensure continued compliance monthly x 3 months then every 6 months and annually until compliance is met and sustained. Completion Date: 05/08/2026
Failure to Develop Care Plan After Resident Fall
Penalty
Summary
The facility failed to develop and implement an individualized, person-centered care plan following an actual fall experienced by Resident 32. The resident was admitted with a diagnosis of abnormalities of gait and mobility and reported losing balance and falling while getting out of bed on 4/13/2026. Review of the resident’s Admission Record and Care Plan Report showed there was no care plan problem or interventions related to this fall incident. During interviews, the resident confirmed the fall, and nursing staff, including an LVN and an RN, acknowledged that the resident had an unwitnessed fall on 4/13/2026 and that no care plan had been developed in response. Further review with the MDS Coordinator confirmed that no care plan was created for Resident 32 after the fall, despite the expectation that a short-term care plan should have been documented and initiated by the RN. The facility’s policies on comprehensive person-centered care plans and on managing falls and fall risk state that care plans must be developed and implemented for each resident, with interventions derived from comprehensive assessments and evaluations of fall risks and causes. These policies require staff to identify and document interventions related to specific risks to prevent falls and minimize complications, which was not done for Resident 32 after the documented fall event.
Plan Of Correction
Plan of Correction – F656 Develop/Implement Comprehensive Care Plan CFR(s): 483.21(b)(1)(3) How corrective action will be accomplished for those residents found to have been affected by the deficient practice: On 4/15/26 The facility immediately corrected the deficient practice for Resident #32. Upon identification of the missing care plan following the unwitnessed fall on 4/13/2026, the Registered Nurse initiated a post-fall assessment A person-centered fall care plan, including individualized fall risk interventions, measurable goals, and monitoring parameters, was initiated and implemented in the resident's medical record. Interventions included safety precautions, fall prevention strategies, staff monitoring, and resident-specific measures based on the identified cause and circumstances of the fall. How the facility will identify other residents having the potential to be affected by the same deficient practice and what corrective action will be taken: On 4/15/26 , the Director of Nursing and MDS Coordinator, conducted a facility-wide audit of residents who experienced falls within the past 60 days to ensure that individualized short-term and/or comprehensive care plans were initiated, updated, and implemented timely following each fall incident. No other residents were affected by the deficient practice. What measures will be put into place or what systemic changes the facility will make to ensure that the deficient practice does not occur: On 4/15/26 - 5/1/26 , the Director of Nursing conducted an in-service education for licensed nurses, MDS staff, and interdisciplinary team members regarding the facility policy titled "Care Plans, Comprehensive Person-Centered" and "Falls and Fall Risk, Managing." Education included requirements for timely initiation and revision of care plans following falls, development of individualized interventions, documentation standards, implementation of interventions, and interdisciplinary communication. On 5/7/2026 The facility implemented a standardized "Post-Fall Care Plan Review Process" requiring licensed nurses to notify the MDS Coordinator/designee immediately following any actual fall event to ensure timely initiation or revision of the resident's care plan.Fall events are reviewed during daily clinical stand-up meetings to ensure care plan follow-through. How the facility will monitor its corrective actions to ensure that the deficient practice is being corrected and will not recur: The DON or designee will conduct audits of residents with falls to verify that individualized short-term and/or comprehensive care plans were initiated or revised timely and that interventions were implemented as ordered. Audits will be conducted weekly for four (4) weeks, then monthly for three (3) months or until substantial compliance is achieved. Any identified concerns will be addressed immediately through corrective action, re-education, and follow-up monitoring to ensure ongoing compliance.Audit results will be presented by the DON to the Quality Assurance and Performance Improvement (QAPI) Committee monthly for three (3) months. The QAPI Committee will review trends, ensure sustained compliance, and implement additional interventions as necessary.Completion date: 5/8/26
Failure to Reconcile Controlled Substance Records With MAR Documentation
Penalty
Summary
The deficiency involves the facility’s failure to ensure accurate accountability and documentation of controlled substances for a resident receiving tramadol for severe pain. The resident had a physician’s order dated 3/19/26 for tramadol 50 mg, one tablet by mouth every six hours as needed for severe pain. Review of the Controlled Substance Record (CSR) for this resident, dated 3/20/26, showed that nursing staff removed one tablet of tramadol on 3/24/26 at 7:48 AM and another tablet on 3/27/26 at 8:05 AM. However, the Medication Administration Record (MAR) for March 2026 did not show that tramadol was administered on those dates. During a concurrent interview and record review, an LVN acknowledged that the MAR was missing documentation and that it appeared the tramadol was not given on those dates, and stated that medication administration needed to be documented on the MAR. Additional staff interviews confirmed that facility expectations and procedures were not followed. Another LVN stated that nurses were supposed to verify controlled substance counts at each shift change to identify discrepancies and were required to document controlled substance administration in both the CSR and the MAR, and that these records should match. The Director of Staff Development stated that nurses were expected to sign out controlled medications on the CSR and document administration on the MAR, and that narcotic accountability procedures were intended to identify discrepancies. The DON similarly stated that the nurse was supposed to document the removed tramadol on the CSR and the administration on the MAR. The facility’s policy titled “Documentation of Medication Administration,” dated April 2007, indicated that administration of medication must be documented immediately after it is given, which was not reflected in the records for this resident’s tramadol doses.
Plan Of Correction
This Plan of Correction (POC) serves as our Credible Allegation of Compliance. Preparation and/or execution for this Plan of Correction does not constitute conclusions set forth in the Statement of Deficiencies. The facility will be in substantial compliance on or before 5/9/2026. The Plan of Correction is submitted as part of Federal Regulations, Title 42, Section 489.13, State Operations Manual, Section 2612 and California Health and Safety Code, Section 1280 and the facility does not waive its right to contest or pursue an appeal of the deficiency as allowed by the Federal and State Law. F755-Pharmacy services/Procedures/Pharmacist/Records How Corrective action will be accomplished for those residents found to have been affected: Resident #41-The Controlled Substance Record (CSR) for this resident was reviewed by DON on 04/14/2026. The count of Tramadol on the CSR matched the pill count in the med cart. Residents continue to use Tramadol for pain. How The facility will identify other residents having the potential to be affected by the same deficient practice and what corrective action will be taken: All the residents in the facility have the potential to be affected by this deficient practice. The DON/Designee reviewed all the Narcotic sheets/CSRs against the medication administration record for month of April 2026. There were no other residents found to be affected with the same deficient practice. C-What measures will be put in place or what systemic changes will you make to ensure the deficient practice does not recur: The licensed staff was in-serviced by DON on 04/15/2026- 05/01/2026 regarding documentation of medication administration that administration of medication must be documented after (never before) it is given. That is required for all PRN medications including Narcotics. The DON conducted a 1:1 in-service to LVN3 on 04/16/2026 regarding facility's policy on documentation of medication administration that administration of medication must be documented after (never before) it is given. The MRD shall conduct a weekly audit of Narcotic sheets in comparison to the documentation on the MARs to ensure compliance. The DON/Designee shall review these audits and intervene to ensure compliance. How the facility plans to monitor its performance to make sure the solutions are sustained and to ensure deficiency practice will not recur. The DON shall report the results of medical records audit to monthly QAA committee for review and to assure continued compliance monthly x 3 months then q 6months and then annually to ensure compliance is met and sustained. Date of Completion: 05/08/2026
Improper Storage of Used Urinal with Bloody Urine at Bedside
Penalty
Summary
Surveyors identified a deficiency in infection prevention and control when a used urinal containing bloody urine was repeatedly observed on a resident's bedside table. During a morning observation, the urinal with bloody urine was placed next to the resident's water pitcher, with visible bloody urine on the outside near the opening and the lid left open. Later the same day, the urinal with bloody urine was again observed on the same bedside table, this time next to both a water pitcher and an empty food tray, with bloody urine still visible on the outside near the opening and the lid still open. A CNA confirmed during interview that the urinal with urine was on the bedside table next to an empty food tray and acknowledged that it should not be stored there. The facility's undated infection control policy, reviewed with the Infection Preventionist, stated that the infection control policies and practices are intended to maintain a safe, sanitary, and comfortable environment and to help prevent and manage transmission of diseases and infections. The Infection Preventionist stated that this policy was not followed when the urinal with bloody urine was found on the resident's bedside table.
Plan Of Correction
This Plan of Correction (POC) serves as our Credible Allegation of Compliance. Preparation and/or execution for this Plan of Correction does not constitute conclusions set forth in the Statement of Deficiencies. The facility will be in substantial compliance on or before 5/9/2026. The Plan of Correction is submitted as part of Federal Regulations. Title 42, Section 489.13, State Operations Manual, Section 2612 and California Health and Safety Code, Section 1280 and the facility does not waive its right to contest or pursue an appeal of the deficiency as allowed by the Federal and State Law. F880-Infection Prevention and Control How Corrective action will be accomplished for those residents found to have been affected: Resident #32 prefers to keep his urinal on his bedside table and has occasional blood in the urine due to his diagnosis of Malignant Neoplasm of bladder. This issue has been addressed with the resident, and he continues to refuse to allow staff to remove his urinal or place it in a different location. On 05/04/2026 the IDT conducted an IDT meeting with the resident to make him aware of the risk involved with infection control. Resident did not want to change his preference. How The facility will identify other residents having the potential to be affected by the same deficient practice and what corrective action will be taken: All the residents have the potential to be affected by this deficient practice. On 05/04/2026 the IDT members reviewed other residents for similar issues, and no other residents were identified with the same deficient practice. What measures will be put in place or what systemic changes will you make to ensure that the deficient practice does not recur: The nursing staff have been in-serviced by DSD/DON regarding attempting/offering to remove the urinals from the bedside tables on 04/15/2026-05/01/2026. The charge nurses and/or IP nurse shall conduct daily rounds to assure compliance and report any findings to DON for further follow up. How the facility plans to monitor its performance to make sure the solutions are sustained and to ensure deficiency practice will not recur: The DON shall report any findings from the IP rounds to monthly QAA committee for further review to ensure continued compliance monthly x 3 months and then every 6 months and annually until compliance is met and sustained. Completion Date: 05/08/2026
Failure to Protect Cognitively Impaired Resident From Sexual Abuse
Penalty
Summary
The facility failed to ensure a resident was free from sexual abuse when two cognitively impaired residents were found unclothed together in one resident's bed without prior assessment of their capacity to consent to sexual activity. One resident had dementia, schizoaffective disorder, and major depressive disorder, with documentation of fluctuating capacity to understand and make decisions and a Minimum Data Set (MDS) indicating moderately impaired cognition and a need for moderate assistance with ADLs. During an interview at her bedside, this resident stated she did not want to engage in sexual activity and did not consent to sexual contact with the other resident. The second resident involved also had dementia, schizoaffective disorder, and major depressive disorder, with an MDS showing moderately impaired cognition and a need for moderate assistance with ADLs. In an interview, he stated he liked women and liked to socialize with women but could not recall whether he engaged in sexual activity with the first resident. An LVN reported observing both residents unclothed in the first resident's bed and stated that, at the time of the incident, both residents verbally consented to sexual activity, but she was not aware of any assessment having been performed to determine either resident's capacity to consent. The DON stated the incident was considered sexual abuse, that it was not the facility's practice to allow sexual activity without appropriate assessment, and that the facility failed to ensure the resident was protected from sexual abuse, contrary to the facility's abuse prevention policy.
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