Below average — CMS composite of the measures below.
Past the typical resurvey interval — a standard survey could occur at any time
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Hayward Healthcare & Wellness Center during CMS and state inspections, most recent first.
A cognitively impaired resident with dementia, metabolic encephalopathy, a BIMS score indicating moderate impairment, and documented lack of decision-making capacity was sent to an outside medical appointment with transportation and a wheelchair but without the ordered escort, despite being care planned as an elopement risk. A charge nurse directed a CNA only to prepare the resident, and the CNA delivered the resident to the lobby for transport, unaware an escort was required. At the medical office, the resident remained unaccompanied, later went missing from the lobby, and was subsequently found by EMS several blocks away on the street in cold, rainy weather, wet, disheveled, and confused, and was transported to a hospital. The responsible party reported not being informed of the appointment, and the nursing supervisor could not find documentation of such notification, despite the facility’s dementia care policy requiring safety measures based on assessed needs.
Three residents in the facility did not receive medications as prescribed, with documentation lapses noted in the MAR. A resident with diabetes did not receive Gabapentin for neuropathic pain, another did not receive Humalog insulin, and a third with hypertension did not receive Hydralazine. The DON and RN indicated that the lack of documentation likely meant the medications were not administered, contrary to the facility's policy.
Failure to Provide Required Escort Resulting in Elopement from Medical Appointment
Penalty
Summary
The deficiency involves the facility’s failure to provide adequate supervision and an escort for a cognitively impaired resident identified as an elopement risk when sent to an outside medical appointment. The resident had multiple diagnoses including dementia and metabolic encephalopathy, an MDS BIMS score of 10/15 indicating moderate cognitive impairment, and an acute hospital discharge summary stating the resident did not have capacity to make health decisions due to dementia. Facility documentation for the scheduled medical appointment showed that transportation, a wheelchair, and an escort were required. Despite this, on the morning of the appointment, the charge nurse instructed a CNA only to prepare the resident for the appointment, and the CNA bathed, dressed, and placed the resident in a wheelchair and brought the resident to the lobby to await transport, stating he was not aware he needed to accompany the resident. The resident was transported to the medical office without an escort and remained there unaccompanied. The charge nurse later realized the resident did not have an escort and called the medical office, asking staff there to watch the resident until transport arrived, and notified the facility to arrange transport back. Subsequently, the medical office contacted the charge nurse to ask if the resident had been picked up because the resident was no longer in the office lobby, and the resident had not returned to the facility. Later calls from the medical office reported that someone thought to be the resident had been located, then clarified that the person found was not the resident. The Director of Staff Development was then informed that the resident was still missing and contacted law enforcement. Emergency services records documented that the resident was ultimately found by EMS in a wheelchair on the street in cold, rainy weather, wet, disheveled, confused, and unable to state how they came to be on the street, and was transported to an acute care hospital. The resident’s responsible party reported not being informed of any medical appointments and stated that she had been attending appointments with the resident for a year and would have gone if notified. Review of the medical record by the nursing supervisor found no documentation that the responsible party had been notified of the appointment. The resident’s baseline care plan identified the resident as an elopement risk, and the facility’s dementia care policy required implementation of appropriate safety measures based on assessed needs, which were not followed in this instance when the resident was sent to an appointment without the ordered escort and without adequate supervision to prevent elopement.
Medication Administration Deficiency for Three Residents
Penalty
Summary
The facility failed to ensure that medications were administered according to physician orders for three residents. Resident 1, who was admitted with a diagnosis of diabetes mellitus, did not receive Gabapentin as prescribed for neuropathic pain. The Medication Administration Record (MAR) for Resident 1 was blank for the scheduled dose, and the Registered Nurse (RN) confirmed that the lack of documentation indicated the medication was not given. Resident 1's cognitive status was intact, as indicated by a Brief Interview of Mental Status (BIMS) score of 13 out of 15. Resident 2, also diagnosed with diabetes mellitus, did not receive the prescribed Humalog insulin, as the MAR was blank for the scheduled dose. The Director of Nursing (DON) suggested that the nurse might have forgotten to document the administration. Resident 2 had a moderate cognitive impairment with a BIMS score of 12 out of 15. Resident 3, diagnosed with hypertension, did not receive Hydralazine as prescribed, with the MAR showing blanks for the scheduled doses. The DON again indicated that the nurse might have forgotten to document. Resident 3 had severe cognitive impairment with a BIMS score of 6 out of 15. The facility's policy required documentation of medication administration, which was not adhered to in these cases.
What surveyors are citing around you — mapped
All 10 risk areas, ranked with evidence
Repeat citations, what's rising near you, and quality measures — ranked so department heads know exactly where to look first.
Illustrative
What surveyors actually found near you
We read the 1,040 citations issued within 25 miles in the last 12 months — including the 2 immediate-jeopardy cases — and tell you exactly what happened, in plain English, matched to your record.
Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
Illustrative
A prioritized, do-first checklist
Every risk area becomes concrete audit steps drawn from real citations at facilities like yours — run them this week, before your window opens.
Illustrative
Risk indicators are statistical estimates from public CMS data — not predictions, findings, or compliance advice.
Nursing homes near Hayward
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Driftwood Healthcare Center - Hayward | 1.6 mi | ★★★★★ | 6 | 0 |
| St Francis Healthcare Center | 1.7 mi | ★★★★★ | 27 | 0 |
| Serenethos Care Center, Llc | 2.2 mi | ★★★★★ | 0 | 0 |
| Hayward Post Acute | 2.2 mi | ★★★★★ | 10 | 0 |
| Emmanuel Post Acute Care - Hayward | 2.2 mi | ★★★★★ | 18 | 0 |
Every risk area ranked, a do-first checklist, and your local survey patterns
Built specifically for Hayward Healthcare & Wellness Center.
100% money-back within 48 hours.
Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.