Above average — CMS composite of the measures below.
The next survey window likely opens around October 2026
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Hayes Convalescent Hospital during CMS and state inspections, most recent first.
The facility failed to ensure safe storage of food brought by family members, with observations showing unlabeled and improperly stored items in a communal refrigerator used by staff and residents. Interviews revealed a lack of monitoring and responsibility for labeling and storing food, contrary to facility policy.
The facility did not follow its restraint policy for two residents. One resident was placed in a Geri chair with a tray table without regular assessments for restraint reduction, and another resident used bed rails without documented consent or a physician's order. These actions were contrary to the facility's policy requiring regular reviews and proper documentation for restraint use.
The facility failed to follow its restraint care planning policy for two residents. One resident, who was severely cognitively impaired, was placed in a Geri chair with a tray table acting as a restraint without documented assessments or interventions for restraint reduction. Another resident, who used bed rails coded as restraints, did not have a restraint care plan. The facility's policy requires care plans to address medical symptoms and underlying problems, as well as measures to reduce or eliminate restraints.
Improper Storage of Family-Brought Food in Communal Refrigerator
Penalty
Summary
The facility failed to ensure the safe and sanitary storage of foods brought to residents by family members. Observations revealed that the communal refrigerator in the breakroom, used by both staff and for storing food brought by family members, contained various unlabeled and improperly stored food items. These included plastic grocery bags, brown paper bags, an opened milk carton, and other food items without any labels or identifying notes. The refrigerator did not have designated spaces for resident food, and there was no monitoring of the refrigerator temperature by the Dietary Supervisor or any other staff. Interviews with various staff members, including the Director of Nursing (DON), Social Services Designee/Activity Assistant (SSD/AA), and a Certified Nursing Assistant (CNA), indicated a lack of clarity and responsibility regarding the monitoring and labeling of food stored in the refrigerator. The facility's policy on food brought by family/visitors was reviewed, which stated that food left with residents should be labeled, but this was not being consistently followed. The failure to properly label and store food had the potential to cause foodborne illness when served to residents.
Failure to Follow Restraint Policy for Two Residents
Penalty
Summary
The facility failed to adhere to its policy on the use of physical restraints for two residents, leading to deficiencies in their care. For Resident 18, who was severely cognitively impaired and exhibited behaviors such as screaming and hitting herself, the facility used a Geri chair with a tray table as a restraint to manage her behaviors and fall risk. However, the facility did not conduct regular assessments to explore the possibility of reducing or eliminating the use of the Geri chair, with the last assessment being dated over a year prior. This lack of regular assessment was contrary to the facility's policy, which required quarterly reviews for restraint reduction or elimination. For Resident 8, who was moderately cognitively impaired and used a walker or wheelchair, the facility failed to obtain the necessary consent from the resident or her responsible party and a physician's order before implementing the use of bed rails, which were coded as restraints. The bed rails were used to assist the resident in getting in and out of bed, but the facility's policy mandated that restraints should only be used with a physician's written order and after obtaining consent. The absence of these documents in Resident 8's records indicated non-compliance with the facility's restraint policy.
Failure to Follow Restraint Care Planning Policy
Penalty
Summary
The facility failed to adhere to its policy regarding care planning for restraints for two residents. For Resident 18, the facility did not conduct regular assessments for restraint reduction or elimination, nor did it formulate interventions to address these issues. Resident 18, who was severely cognitively impaired and exhibited behaviors such as screaming and hitting herself, was observed in a Geri chair with a tray table that acted as a restraint. The Director of Nursing (DON) confirmed that the Geri chair was used to manage Resident 18's behaviors and fall risk, but was unable to provide documentation of ongoing assessments or interventions in the care plan. Similarly, the facility did not formulate a restraint care plan for Resident 8, who was moderately cognitively impaired and used bed rails daily, which were coded as restraints. The DON acknowledged that the facility was required to code side rails as restraints and that Resident 8 used them to assist with mobility. However, the restraint was not included in Resident 8's care plan. The facility's policy on the use of restraints mandates that care plans should reflect interventions addressing both immediate medical symptoms and underlying problems, as well as measures to reduce or eliminate the need for restraints.
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Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
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Nursing homes near San Francisco
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| San Francisco Health Care | 0 mi | ★★★★★ | 5 | 0 |
| California Pacific Medical Ctr- Davies Campus Hosp | 0.7 mi | ★★★★★ | 11 | 0 |
| Central Gardens Post Acute | 0.8 mi | ★★★★★ | 0 | 0 |
| Pacific Heights Transitional Care Center | 0.8 mi | ★★★★★ | 6 | 0 |
| Sequoias San Francisco Convalescent Hospital | 0.9 mi | ★★★★★ | 13 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.