Beacon Healthcare Center
Inspection history, citations, penalties and survey trends for this long-term care facility in West Covina, California.
- Location
- 919 N Sunset Ave, West Covina, California 91790
- CMS Provider Number
- 056331
- Inspections on file
- 28
- Latest survey
- January 15, 2026
- Citations (last 12 mo.)
- 6
Citation history
Health deficiencies cited at Beacon Healthcare Center during CMS and state inspections, most recent first.
The facility failed to ensure privacy for two residents during incontinence care. One resident with moderate impaired cognition and another with intact cognition but dependent on staff for toileting hygiene were observed without closed privacy curtains during care. This was contrary to the facility's policies on dignity and quality of life, which require maintaining resident privacy during personal care.
The facility failed to ensure safe food handling practices, as surveyors found unlabeled and undated open bags of hamburger patties and eggrolls in the freezer. The Dietary Supervisor acknowledged that open food items should be labeled and dated according to the facility's policies, which were not followed, potentially risking foodborne illnesses for residents.
A facility failed to accurately complete the MDS for a resident, not reflecting their hearing impairment. Despite being noted as having adequate hearing in the MDS, observations and interviews with family and staff revealed the resident was hard of hearing and required close communication. The MDS Coordinator acknowledged the inaccuracy, and the facility's policy emphasized the importance of accurate assessments and effective communication for hearing-impaired residents.
A resident with highly impaired hearing did not receive necessary treatment to prevent decline in hearing abilities. Despite being cognitively intact, the resident struggled to hear and required close communication, yet no hearing aids or ENT consult were provided. Staff interviews confirmed the oversight, which contradicted the facility's policy on caring for hearing-impaired residents.
A resident with a pressure ulcer on the right heel had a pressure relief boot (PRB) applied incorrectly by an LVN, who had not received training on its proper application. The resident, dependent on staff for care, had multiple pressure injuries. The Treatment Nurse confirmed the need for proper PRB application to relieve pressure and aid healing. The facility's policy emphasized reviewing care plans and implementing interventions, which was not followed.
A resident receiving oxygen therapy did not have a cautionary sign posted on their door, as required by the facility's policy. This oversight was observed during a survey, where the resident was found connected to an oxygen machine without any signage indicating oxygen use, posing a safety risk. Staff interviews confirmed the necessity of such signage for fire safety.
A resident with dementia and anxiety was not properly assessed for pain during a medication pass. Despite the resident's complaint of a stomachache, the LVN did not evaluate the pain, attributing it to the resident's usual behavior. This was against the physician's order for pain evaluation and the facility's pain management policy, potentially affecting the resident's well-being.
The facility did not post actual worked nursing hours at the start of each shift as required by their policy. On a specific date, the actual CNA direct care service hours were less than projected due to staffing discrepancies. The DSD admitted that posted hours were projections and not updated when staff called off, leading to potential misinformation about staffing levels.
A resident with spastic quadriplegic cerebral palsy was prescribed Cefepime for sepsis without completing the McGeer's criteria, which is necessary to confirm true infections. The Infection Prevention Nurse noted that the admission nurse did not fill out the criteria, despite the facility's policy requiring it for antibiotic use.
The facility failed to serve black bean soup at the required temperature, with a test tray showing the soup at 120F, below the policy's minimum of 140F. This was confirmed by the Dietary Supervisor during a tray-line inspection, highlighting a deficiency in meal service standards.
A resident with cognitive impairments signed an Arbitration Agreement without understanding it, as confirmed by interviews and records. The resident's family member was in the process of obtaining Power of Attorney due to the resident's inability to make decisions. The facility's policy required capacity documentation, but the resident's impairment was noted, and the agreement was signed without proper authorization.
A facility failed to document complete discharge planning for a resident with chronic ulcer and diabetes. Although the Director of Social Services discussed the option of staying at the current facility with the resident's family, this was not recorded in the medical record. The facility's policy requires all services and changes to be documented to ensure effective communication among the care team.
Failure to Ensure Privacy During Incontinence Care
Penalty
Summary
The facility failed to ensure privacy for two residents during incontinence care, as observed by surveyors. Resident 7, who was admitted with diagnoses including encephalopathy, dysphagia, and contractures, was found to have moderate impaired cognition and depended on staff for activities of daily living (ADLs). During an observation, it was noted that Resident 7's privacy curtain was not completely closed during incontinence care, compromising their privacy. Similarly, Resident 15, who had diagnoses of dysphagia, abnormal posture, and unsteadiness on feet, was observed to have an intact cognition but also depended on staff for toileting hygiene. During incontinence care, Resident 15's privacy curtain was not closed, failing to protect their bodily privacy. The facility's policies on dignity and quality of life, revised in November 2023, emphasize the importance of maintaining resident privacy during personal care, which was not adhered to in these instances.
Deficient Food Handling Practices
Penalty
Summary
The facility failed to ensure safe and sanitary food handling practices in its kitchen. During an initial tour of the kitchen, surveyors observed one open bag of four hamburger patties and one open bag of eggrolls in the facility freezer that were unlabeled and undated. The Dietary Supervisor confirmed that open food items should be labeled and dated to identify the contents and determine their good-by date, as per the facility's policies and procedures. The facility's policies, titled 'Procedure for Frozen Storage: Freezer Storage' and 'Labeling and Dating of Foods,' both dated 2023, require all frozen food to be labeled and dated. This deficiency had the potential to result in foodborne illnesses for the residents.
Inaccurate MDS Assessment of Resident's Hearing Abilities
Penalty
Summary
The facility failed to ensure an accurate completion of the Minimum Data Set (MDS) for a resident, which did not accurately reflect the resident's hearing abilities and limitations. The resident was admitted with diagnoses including intestinal obstruction, hydronephrosis, atelectasis, and lack of coordination. The MDS indicated the resident was cognitively intact and had adequate hearing without the use of hearing aids. However, observations and interviews revealed that the resident was hard of hearing, requiring individuals to speak close to their ear for effective communication. Family members and staff, including a CNA, Activities Director, MDS Coordinator, RN, and LVN, confirmed the resident's hearing impairment, noting the absence of hearing aids or devices. The MDS Coordinator acknowledged the inaccuracy in the MDS assessment, which was crucial for providing quality care. The facility's policy and procedure for hearing-impaired residents emphasized maintaining effective communication and evaluating the resident's preferred communication method. Despite this, the resident's physician was not informed of the hearing impairment, and no ENT consult was ordered. The facility's policy required accurate MDS completion, and the MDS Coordinator's job description included evaluating residents' conditions and completing accurate MDS coding based on medical records, observations, and interviews.
Failure to Address Hearing Impairment in Resident
Penalty
Summary
The facility failed to ensure that a resident, identified as Resident 99, received necessary treatment to prevent a decline in hearing abilities and maintain quality of life. Upon admission, Resident 99 was noted to have highly impaired hearing, yet the Minimum Data Set (MDS) indicated the resident was cognitively intact and had adequate hearing without the use of hearing aids. Observations and interviews revealed that Resident 99 struggled to hear and required others to speak very close to their ear or rely on lip reading for communication. Despite these challenges, no hearing aids or devices were provided, and there was no documentation of an Ear, Nose, and Throat (ENT) consult being ordered. Interviews with staff, including a Licensed Vocational Nurse (LVN), a Certified Nursing Assistant (CNA), and a Registered Nurse (RN), confirmed that Resident 99 was hard of hearing and that the necessary steps to address this issue, such as informing the physician or arranging for an ENT consult, were not taken. The facility's policy on the care of hearing-impaired residents emphasized the importance of maintaining effective communication and utilizing available resources, yet these procedures were not followed. This oversight had the potential to negatively impact Resident 99's social interaction and overall quality of life.
Improper Application of Pressure Relief Boot
Penalty
Summary
The facility failed to properly apply a pressure relief boot (PRB) for a resident with a pressure ulcer on the right heel. The resident, who was admitted with diagnoses including pressure-induced deep tissue damage, type 2 diabetes mellitus, and cognitive communication deficit, was dependent on staff for daily activities and had multiple pressure injuries. During an observation, a Licensed Vocational Nurse (LVN) was found to have incorrectly applied the PRB upside-down on the resident's right foot. The LVN admitted to not having received training on how to apply the PRB and was unaware of who had initially applied it incorrectly. Further observations and interviews revealed that the Treatment Nurse (TN) confirmed the presence of a deep tissue injury on the resident's right heel and emphasized the importance of the PRB in relieving pressure to aid in healing. The Director of Nursing (DON) reviewed the resident's care plan, which indicated the need for heel protection to offload pressure. The facility's policy on the prevention of pressure injuries highlighted the need to review care plans and implement interventions to reduce modifiable risk factors, which was not adhered to in this case.
Failure to Post Oxygen Use Signage
Penalty
Summary
The facility failed to ensure the safety of a resident receiving oxygen therapy by not posting a cautionary sign on the resident's door indicating that oxygen was in use. This oversight was identified during an observation where the resident was found asleep in bed, connected to an oxygen machine via a nasal cannula, without any signage to alert others of the oxygen use. The absence of a sign posed a risk to the resident's safety, as it did not remind visitors or other residents to be cautious and avoid smoking near the oxygen source. The resident in question had been admitted with diagnoses including a compression fracture of the vertebra, hypertension, and hyperlipidemia, and was receiving oxygen therapy to maintain oxygen saturation above 93%. The facility's policy and procedure on oxygen administration, revised in March 2024, clearly stated the need for 'No Smoking/Oxygen in Use' signs as part of the equipment and supplies necessary for safe oxygen administration. Interviews with staff, including an LVN and the Director of Staff Development, confirmed the requirement for such signage to ensure fire safety, as oxygen is combustible.
Failure to Assess and Manage Pain for a Resident
Penalty
Summary
The facility failed to properly assess and manage pain for a resident during a medication pass observation. The resident, who was admitted with diagnoses including dementia and anxiety, was observed by a Licensed Vocational Nurse (LVN) complaining of a stomachache. Despite the complaint, the LVN did not assess the resident's pain, attributing the complaint to the resident's usual behavior of complaining about back pain when sitting in a wheelchair. This inaction was contrary to the physician's order for pain evaluation every shift and the facility's policy on pain assessment and management. The facility's policy, revised in November 2024, outlines a comprehensive approach to pain management, including recognizing, assessing, and identifying the cause of pain, as well as defining goals and implementing strategies for pain management. However, during the incident, the LVN failed to follow these procedures, potentially affecting the resident's physical comfort and psychosocial well-being. The resident's Minimum Data Set indicated moderately impaired cognitive skills and a need for moderate to maximal assistance with daily activities, highlighting the importance of proper pain assessment and management for this resident.
Failure to Post Actual Nursing Hours
Penalty
Summary
The facility failed to post the actual worked nursing hours at the start of each shift for one specific date, as required by their policy and procedure titled 'Consumer Information.' On November 14, 2024, the facility's Census and Direct Care Service Hours Per Patient Day (DHPPD) indicated that the actual total Certified Nursing Assistant (CNA) direct care service hours were 92.34 hours, whereas the Projection of Nursing Hours had scheduled 97.5 hours. This discrepancy was due to the fact that only three CNAs worked the entire second shift, and one CNA worked only three hours during that shift, contrary to the projection of four CNAs working the full shift. The Director of Staff Development (DSD) acknowledged that the posted nursing hours were merely projections and were not updated when a staff member called off. The facility's policy requires that the actual number of nursing staff on duty for each shift be posted daily at the beginning of each shift, in a clear and readable format, and in a prominent place accessible to residents and visitors. The failure to update the posted hours to reflect actual staffing levels could lead to inaccurate information being available to residents and visitors, potentially misrepresenting the level of care provided.
Failure to Review Antibiotic Necessity for a Resident
Penalty
Summary
The facility failed to ensure that a resident's drug regimen was free from unnecessary antibiotics, as required by their antibiotic stewardship program. Resident 149, who was admitted with spastic quadriplegic cerebral palsy and multiple joint contractures, was prescribed Cefepime Hydrochloride for sepsis. However, the necessary McGeer's criteria, which are used to confirm true infections, were not completed for this resident, indicating a lack of proper review for the necessity of the antibiotic. During an interview and record review, the Infection Prevention Nurse acknowledged that the admission nurse did not fill out the McGeer's criteria for Resident 149, despite the resident being prescribed antibiotics in the hospital. The facility's policy on antibiotic stewardship requires that antibiotics be prescribed and administered under specific guidelines, including meeting the McGeer's criteria for active infection or suspected sepsis. The failure to complete this criteria review suggests a lapse in adherence to the facility's policy and procedure.
Deficient Food Temperature in Meal Service
Penalty
Summary
The facility failed to prepare and serve food at a safe and appetizing temperature, as observed during a tray-line inspection. Specifically, the black bean soup served during dinner was found to be at 120 degrees Fahrenheit, which is below the facility's policy requirement of a minimum holding temperature of 140 degrees Fahrenheit for hot foods. This observation was made during a test tray tasting with the Dietary Supervisor, who confirmed that the soup was lukewarm and not within acceptable temperature ranges. The deficiency was identified during an initial facility tour where complaints about the food's texture, flavor, and temperature were noted. The facility's policy and procedure for meal service, dated 2023, mandates that meals meet the nutritional needs of residents and are served at appropriate temperatures, with hot foods like soups expected to be between 170F to 190F. The failure to adhere to these standards had the potential to result in meal dissatisfaction and decreased intake, placing residents at risk for unplanned weight loss.
Resident Signed Arbitration Agreement Without Capacity
Penalty
Summary
The facility failed to ensure that a resident, who signed an Arbitration Agreement, had the capacity to understand and make an informed decision. The resident was admitted with diagnoses including pressure-induced deep tissue damage, type 2 diabetes mellitus, and a cognitive communication deficit. The Minimum Data Set (MDS) indicated the resident was moderately impaired in cognitive skills, requiring supervision for decisions and assistance with daily activities. During an interview, the resident was unable to explain what an arbitration agreement was and did not recall being informed about it by the facility. The resident's family member, who was present during the interview, confirmed the resident's confusion and stated they were in the process of obtaining Power of Attorney due to the resident's inability to make medical decisions. The Case Manager claimed to have explained the arbitration agreement to the resident, who signed it despite documented cognitive impairments. The facility's policy stated that residents are presumed to have capacity unless otherwise documented, and consents should be signed by the resident or a legally authorized representative if the resident lacks capacity. However, the resident's cognitive impairment was documented, and the family member indicated the resident should not make decisions independently.
Incomplete Documentation of Discharge Planning
Penalty
Summary
The facility failed to ensure complete documentation regarding discharge planning for a resident, which was identified during a review of the resident's medical records. The resident was admitted with diagnoses including a non-pressure chronic ulcer, local infection of the skin and subcutaneous tissue, and type 2 diabetes mellitus. The Minimum Data Set (MDS) indicated the resident was dependent on assistance for certain activities of daily living. A late entry Social Service Note (SSN) documented a meeting between the resident's family member and the interdisciplinary team to discuss discharge plans, where assistance with long-term placement to another skilled nursing facility was requested. However, the SSN did not document whether the option to remain at the current facility was offered or discussed. Interviews with the Director of Social Services (DSS) revealed that the option for the resident to stay at the current facility was indeed discussed with the family member, but this was not documented in the resident's medical record. The facility's policy on charting and documentation requires that all services, progress, and changes in the resident's condition be documented to facilitate communication among the interdisciplinary team. The DSS acknowledged the importance of documentation, stating that if it was not documented, it did not happen, highlighting the deficiency in maintaining complete and accurate records.
Latest citations in California
Two residents with dementia, schizoaffective disorder, and major depressive disorder, both with moderately impaired cognition and needing moderate ADL assistance, were found unclothed together in one resident's bed. One resident later stated she did not want sexual activity and did not consent, while the other resident could not recall the encounter. An LVN reported that both residents verbally consented at the time but acknowledged no assessment had been done to determine their capacity to consent to sexual activity. The DON identified the incident as sexual abuse and confirmed that allowing sexual activity without prior capacity assessment was inconsistent with facility policy and that the resident was not protected from sexual abuse.
Two residents with dementia, schizoaffective disorder, major depressive disorder, and moderately impaired cognition, both needing moderate assistance with ADLs, were found unclothed together in one resident’s bed. The resident later stated she did not consent to sexual contact, while the other resident did not recall any sexual activity. An LVN documented the incident and acknowledged it constituted sexual abuse that should have been reported immediately to the abuse coordinator and appropriate agencies, but did not report it. The administrator, who serves as the abuse coordinator, stated she relies on staff to notify her immediately of such allegations so they can be reported to CDPH, law enforcement, and the Ombudsman, but this did not occur, resulting in the allegation not being reported as required.
A resident with Parkinson’s disease, osteoporosis, and osteoarthritis reported being punched in the face by another resident, resulting in facial bruising. The resident’s MDS showed intact cognition, and a change in condition evaluation documented the assault; however, the MD was not notified until more than a day later. The care plan directed licensed nurses to assess the resident’s body, and staff observed a purplish bruise on the right lower eyelid/orbital area, but this was not documented in the progress notes. Required every-shift monitoring for 72 hours after the change in condition was not documented on multiple day shifts. The DON confirmed lack of awareness of the bruise and acknowledged missing documentation and monitoring, despite facility policies requiring immediate provider notification and complete, accurate charting of changes in condition.
A nurse left a medication cart unlocked and unattended in the hallway while administering insulin to a resident with diabetes, cardiac, and post-surgical conditions. The cart was out of the nurse's direct line of sight, contrary to facility policy requiring medication carts to be locked when not in use. The DON confirmed that medications should be secured to prevent unauthorized access.
A resident’s legal representative requested copies of the resident’s medical records through a faxed request from a law office’s third-party service, but the records were not provided within the required timeframe. The MRD confirmed receiving the request and stated he had forwarded the documents to the DON for review over a month earlier and had not received them back to release. Upon review of federal requirements for record access, the ADON acknowledged that the facility did not comply with the regulation requiring provision of copies within two working days of request.
Two CNAs violated privacy and confidentiality requirements when one CNA used a personal cell phone to record and photograph two residents during a perceived altercation and then sent the video to another CNA. The residents, who had significant medical conditions including paraplegia, seizures, dysphagia, and severe cognitive impairment, were dependent on staff for ADLs. The second CNA reported that a family member later took her phone without permission, accessed the contents, and transmitted the videos and photos to facility leadership. Facility staff, including an LVN, the DSD, and the administrator, stated that HIPAA rules and facility policies prohibit staff from recording residents on personal devices and allow resident photographs only with consent and for medical purposes as part of the chart, and that the facility’s "Stop and Watch" process requires observation and reporting, not filming.
A resident with a stage 4 sacrococcygeal PI, Parkinson’s disease, hypertension, moderate cognitive impairment, and high assistance needs was not provided care consistent with the facility’s pressure injury prevention policy. Although the care plan included daily wound treatment and use of a LAL mattress, it lacked an individualized repositioning schedule and did not document education or reminders about repositioning. Facility documentation showed only that the resident was assisted to roll each shift, with no evidence of q2h turning in bed or of how often incontinence briefs were checked and changed. After the resident refused Foley catheter reinsertion, the IDT did not identify incontinence as a risk factor or add new wound-protective or moisture-preventive interventions, and the subsequent care plan for non-compliance omitted such measures. The TXN and DON confirmed that repositioning and protection of the wound from incontinence were not clearly implemented or reflected in the care plan, despite policy requirements.
A resident with Parkinson’s disease, cognitive impairment, and significant assistance needs for mobility and toileting experienced two early-morning falls resulting in head injuries. After the first fall, the IDT documented potential interventions such as a bed alarm and floor mat but did not identify the cause of the fall, did not obtain a physician order for the floor mat, and did not ensure the care plan addressed supervision or bed alarm function. Before and after the falls, the care plan lacked interventions for supervision despite poor safety awareness and failure to use the call light, and the second fall occurred when the resident slid from bed while reaching for a snack bag placed on the bedside table. IDT follow-up documentation for the second fall was incomplete, and staff acknowledged that fall causes were not identified and resident-centered interventions were not fully implemented.
A resident with severe cognitive impairment and multiple neurological diagnoses was dependent on staff for hygiene and mobility. During an IDT meeting, the resident’s family member communicated specific care preferences, but facility staff did not develop or update a comprehensive person-centered care plan to include these preferences. Review of care plans over several months showed no documentation of the communicated preferences, despite facility policy requiring the IDT to create a measurable, time-framed care plan based on assessed needs and expressed preferences.
A resident with COPD and severely impaired cognition, dependent on staff for all ADLs and mobility, had a physician order for continuous supplemental O2 at a fixed rate of 2 L/min. During observations, the resident was found receiving O2 at 3 L/min. An LVN recognized the discrepancy and reported it to an RN supervisor, but there was no documentation of any clinical rationale for the increased flow, no physician notification, and no order change. The care plan directed staff to administer O2 as ordered, and facility policy required verification of the order, documentation of flow rate and rationale, and appropriate reporting, which were not followed.
Failure to Protect Cognitively Impaired Resident From Sexual Abuse
Penalty
Summary
The facility failed to ensure a resident was free from sexual abuse when two cognitively impaired residents were found unclothed together in one resident's bed without prior assessment of their capacity to consent to sexual activity. One resident had dementia, schizoaffective disorder, and major depressive disorder, with documentation of fluctuating capacity to understand and make decisions and a Minimum Data Set (MDS) indicating moderately impaired cognition and a need for moderate assistance with ADLs. During an interview at her bedside, this resident stated she did not want to engage in sexual activity and did not consent to sexual contact with the other resident. The second resident involved also had dementia, schizoaffective disorder, and major depressive disorder, with an MDS showing moderately impaired cognition and a need for moderate assistance with ADLs. In an interview, he stated he liked women and liked to socialize with women but could not recall whether he engaged in sexual activity with the first resident. An LVN reported observing both residents unclothed in the first resident's bed and stated that, at the time of the incident, both residents verbally consented to sexual activity, but she was not aware of any assessment having been performed to determine either resident's capacity to consent. The DON stated the incident was considered sexual abuse, that it was not the facility's practice to allow sexual activity without appropriate assessment, and that the facility failed to ensure the resident was protected from sexual abuse, contrary to the facility's abuse prevention policy.
Failure to Report Alleged Sexual Abuse Between Cognitively Impaired Residents
Penalty
Summary
The deficiency involves the facility’s failure to report an allegation of sexual abuse between two residents to the State Survey Agency, Ombudsman, and local law enforcement as required by federal regulations and the facility’s own abuse reporting policy. A nurse documented that one resident (Resident 2) and another resident (Resident 4) were found unclothed together in Resident 2’s bed, and the nurse acknowledged that this situation constituted sexual abuse and should have been reported immediately to the abuse coordinator and appropriate agencies, but she did not report the incident. The facility’s policy stated that all staff are mandated reporters and must notify appropriate authorities within two hours of becoming aware of abuse and immediately notify the Abuse Prevention Coordinator and their supervisor. Resident 2 had dementia, schizoaffective disorder, major depressive disorder, fluctuating capacity to understand and make decisions, and moderately impaired cognition, and required moderate assistance with ADLs. During an interview at her bedside, Resident 2 stated she did not consent to sexual contact with Resident 4. Resident 4 also had dementia, schizoaffective disorder, major depressive disorder, moderately impaired cognition, and required moderate assistance with ADLs, and stated he did not recall engaging in sexual activity with any residents. The Administrator, who served as the abuse coordinator, stated she was responsible for reporting all abuse allegations to CDPH, law enforcement, and the Ombudsman, and that staff were responsible for notifying her immediately of sexual abuse allegations so they could be reported and investigated. The failure of staff to notify the Administrator and report the incident resulted in the sexual abuse allegation not being reported as required, causing a delay in an onsite investigation by CDPH.
Failure to Assess, Notify, and Monitor Resident After Facial Trauma
Penalty
Summary
The deficiency involves the facility’s failure to follow professional standards of nursing practice in assessing and monitoring a resident after a reported change of condition related to facial trauma. The resident was admitted with Parkinson’s disease, age-related osteoporosis, and osteoarthritis, and had intact cognitive skills for daily decision-making per a recent MDS. On the evening of 3/26/2026, a Change in Condition Evaluation documented that another resident hit this resident on the nose and both cheeks. The evaluation showed that the attending physician was not notified until 10 p.m. on 3/27/2026, approximately 26.5 hours after the reported incident, and the physician’s recommendation was to monitor the resident’s nose and cheeks for any changes and pain. The resident’s care plan, initiated on 3/26/2026, documented the report that another resident hit him on the nose and both cheeks and included an intervention for licensed nurses to check and assess the resident’s body. In an interview, the resident described that the other resident came into the room, stood on the left side of the bed, and punched him in the face. A photograph taken two days after the alleged incident showed a purplish-blue bruise on the right lower orbital area, although the resident declined to provide a copy of the picture. A CNA later reported observing a purple bruise on the resident’s right lower eyelid on 3/27/2026, described as extending from the inner to the middle lower eyelid and about the size of the tip of her fifth digit. During record review and interviews, an LVN stated that on 3/27/2026 the resident’s right lower eyelid had a dime-sized purplish bruise, but there was no documentation of this bruise in the progress notes. The LVN also stated that the resident should have been monitored every shift for 72 hours after the change of condition, yet there was no documented evidence of monitoring on the 7 a.m. to 3 p.m. shifts on 3/27/2026, 3/28/2026, and 3/29/2026. The DON reported not being made aware of the right eyelid bruise, confirmed that the resident should have been monitored every shift for at least 72 hours following the change of condition, and acknowledged there was no confirmed documentation of monitoring on the identified shifts. Facility policies required immediate physician consultation for significant changes in condition and complete, accurate documentation of changes and services provided, but the facility failed to identify, document, and monitor the resident’s change of condition in accordance with these policies.
Plan Of Correction
Facility Response Submission of the Plan of Correction does not constitute admission or agreement by the Provider of the truth of the facts alleged or conclusion set forth in this statement of deficiencies. The Plan of Correction is prepared and/or executed solely because it is required by the provision of Federal and State laws. This Plan of Correction constitutes the facility's credible allegation of compliance Corrective Action On 4/7/2026 Resident 1 was reassessed by LVN 3 and no skin issue was identified. On 4/7/2026 LVN 3 received one-on-one in-service by DON regarding importance of documenting details about resident's change of condition and monitoring every shift for 72 hours. Identification of other residents and corrective action On 4/8/2026 DON and/or designee reviewed audits provided by medical records for all change of condition in month of April to ensure proper documentation and monitoring are in place. No other deficient practice noted. Measures to prevent recurrence On 4/7/2026 LVN 3 received one-on-one in-service by DON regarding importance of documenting details about resident's change of condition and monitoring every shift for 72 hours. On 4/8/2026 Licensed nurses received in-service by DON regarding importance of documenting details about resident's change of condition and monitoring every shift for 72 hours. Monitoring and incorporation into the QA system HID will audit change of conditions using Change of Condition Audit form daily Monday-Friday and will report any finding during daily stand-up meeting Monday-Friday on-going. DON or designee will review change of conditions from prior day during daily clinical meetings (Monday -Friday) on going to ensure the nurse notified the attending physician regarding resident's significant change of condition and documented. Any deficient finding will be reported to DON and/or administrator for further corrective action/recommendation. Any trend of deficient finding(s) will be documented on Change of Condition Audit Form and will be reviewed during the monthly QA meeting for further review and/or recommendation(s). Administrator who will then report to the Quality Assurance (QA) team during monthly Quality Assurance (QA)/Quality Assurance and Performance Improvement (QAPI) for further evaluation/recommendation and to provide feedback and program modification if needed x3 months or until compliant. Date Corrective action to be completed: 4/8/2026
Medication Cart Left Unlocked During Medication Pass
Penalty
Summary
During a medication pass for a resident with a history of surgical aftercare, cardiac arrest, heart failure, and type 2 diabetes mellitus, a licensed nurse prepared and administered Novolog insulin using a pen-injector. The nurse left the medication cart unlocked and unattended in the hallway, approximately two feet outside the resident's bedroom doorway, while administering the injection inside the room. The cart was out of the nurse's direct line of sight during this time. The nurse acknowledged that the cart was left unlocked and should have been secured when not in direct view. Facility policy and procedure documents reviewed indicated that medication carts must be kept closed and locked when out of sight of the medication nurse or aide, and that compartments containing drugs and biologicals are to be locked when not in use. The Director of Nursing confirmed that medications should be locked and secured to prevent unauthorized access by unlicensed staff and residents. The failure to lock the medication cart during the medication pass was observed and confirmed through interviews and record review.
Plan Of Correction
From 4/4/2025 through 4/7/2025, the DON, DSD, and ADSD completed 1:1 inservices with licensed staff regarding the facility policy and procedure titled Storage of Medications. Medication carts must be kept locked when unattended. DON, IP, MDS, ADSD, or DSD will monitor medication carts being locked when unattended 3 times a week for 2 weeks. DON, IP, MDS, ADSD, or DSD will monitor medication carts being locked when unattended 2 times a week for 2 weeks. DON, IP, MDS, ADSD, or DSD will monitor medication carts being locked when unattended 1 time a week for 2 weeks. DON, IP, MDS, ADSD, or DSD will random monitor medication carts being locked when unattended for 1 month. System effectiveness will be evaluated during the facility's monthly Quality Assurance Performance Improvement Committee meetings for three (3) months.
Failure to Timely Provide Resident Medical Records Upon Request
Penalty
Summary
The facility failed to provide timely access to medical records as required under 42 CFR 483.10(g)(2) for one resident. The resident’s face sheet showed an admission date of November 18, 2025, with multiple diagnoses, but no additional clinical details were provided. A legal representative’s office faxed an initial request for the resident’s medical records on February 26, 2026. As of March 26, 2026, the legal representative’s staff reported that the office had not yet received the requested records from the facility. On April 2, 2026, the Medical Record Director (MRD) confirmed documentation that a third-party service for the law office had requested the resident’s medical records on February 26, 2026. The MRD stated he had submitted the requested documents to the Director of Nursing (DON) for review over a month prior but had not received them back to proceed with releasing the records. During a concurrent interview and record review, the Assistant Director of Nursing (ADON) reviewed the State Operations Manual Appendix PP guidance on residents’ rights to access personal and medical records, which requires that copies be provided within two working days of request. The ADON acknowledged that this regulatory requirement was not followed by the facility.
Plan Of Correction
F0573 Right to Access/Purchase Copies of Records What corrective action(s) will be accomplished for those Residents found to have been affected by the deficient practice? Medical Records Director (MRD) released medical records for Resident 1 as requested by the legal representative (Legal Staff) on April 21, 2026. How will other individuals with the potential to be affected by this deficient practice be identified and protected? No other Resident was identified to have been effected by the deficient practice. What systemic changes will be implemented to ensure that the deficient practice does not recur? The Quality Assurance Committee met on April 14, 2026 to review the Policy and Procedure which was then forwarded to the Knolls West Post Acute legal team for further evaluation. Revision of the policy will be discussed and approved by the Quality Assurance Committee to ensure the facility meets all Federal and State Regulations. F0573 Right to Access/Purchase Copies of Records (CONT.)The Administrator and the Medical Records Director (MRD) are responsible for informing the requesting party for the demand for payment for the requested medical documentation being provided and until payment is received the facility will hold the chart copies.How corrective action(s) will be monitored to ensure solutions are being achieved and sustainedThe Resident's Responsible Party will be notified upon receipt of the Medical Records Request and review in the presence of the facility representative. Records will be provided if it does not pertain to any legal matters after payment is received. The Administrator and/or Designee is responsible for reporting to the Quality Assurance Committee on a monthly basis and monitoring to ensure that corrective action is implemented and evaluated for its effectiveness. The same will be reviewed on a quarterly basis to the Quality Assurance Committee meeting x 3 quarters or until 100% compliance is achieved and sustained.Date of CompletionApril 23, 2026
Unauthorized Resident Recording and Disclosure Violating Privacy and Confidentiality
Penalty
Summary
The deficiency involves a failure to protect residents’ privacy and confidentiality when a CNA used a personal cell phone to record and photograph two residents without their knowledge or consent, and then shared that content with another CNA. One resident had paraplegia, depression, muscle weakness, dorsalgia, and polyneuropathy, was cognitively intact, and dependent on staff for ADLs. The other resident had diagnoses including seizures, dysphagia, acute kidney dysfunction, and muscle weakness, was able to make needs known but could not make medical decisions, had severely impaired decision-making, and was also dependent on staff for ADLs. Both residents were therefore in a position of dependence on staff for care at the time of the incident. According to CNA 2, on a specific date she recorded a video of the two residents because one resident started an altercation with the other. She stated she recorded the incident for “evidence” and to show CNA 1, acknowledging that recording residents was not part of facility policy and that she should not have recorded or taken photographs of them. CNA 1 confirmed that she received the video on her personal cell phone from CNA 2 and stated that the recording was made for “safety purposes” due to a situation that was perceived as potentially escalating to physical aggression. CNA 1 reported that she did not share or post the video on social media or distribute it to others, but that a family member took her phone without permission and accessed its contents. CNA 1 further stated that this family member sent the video and pictures of the two residents to the facility, and that she notified the facility that her phone had been taken but did not disclose that it contained videos or photographs of the residents because she was unaware that the family member had accessed or distributed them. The DSD reported receiving a text message from an unknown number containing approximately two videos and an undetermined number of photographs of the two residents, along with the names of CNA 1 and CNA 2. The DSD, LVN 2, and the Administrator each stated that staff were required to follow HIPAA regulations, that staff were not permitted to record or possess videos or photographs of residents on personal devices, and that any photographs of residents required consent and had to be for medical purposes as part of the medical record. Facility policies on confidentiality, residents’ rights, and dignity stated that unauthorized release, access, or disclosure of resident information, including video or audio, was prohibited and that staff must protect resident privacy and treat residents with dignity and respect. The videos received by the DSD did not show an altercation between the residents, and staff interviews confirmed that filming residents was not part of the facility’s “Stop and Watch” process, which instead required observation, intervention, and reporting of changes in condition or behaviors to nursing staff.
Plan Of Correction
This Plan of Correction is the facility's credible allegation of compliance. Preparation and/or execution of this plan of correction does not constitute admission or agreement by the provider of the truth or facts alleged, or conclusions set forth in the statement of deficiencies. The plan of correction is prepared and/or executed solely because it is required by the provisions of federal and state law. F0583 Personal Privacy/Confidentiality of Records How corrective action(s) will be accomplished for those residents found to have been affected by the deficient practice: Corrective actions were immediately implemented for Resident 1 and Resident 2 upon identification of the deficient practice. The facility initiated an investigation on 03/23/2026 and conducted immediate interviews with staff and residents utilizing structured interview tools to assess scope, impact, and additional potential concerns. Interviews confirmed the incident was isolated and no additional residents reported privacy violations or concerns. The staff members involved were removed from duty immediately. Following completion of the investigation, both employees were terminated in accordance with facility policy due to violation of resident rights, HIPAA, and facility confidentiality policies. Both employees completed formal Declarations and Attestations of Deletion of Unauthorized Recordings, confirming removal of all recordings and non-distribution of content. Documentation includes: Ashley Zelaya, CNA – Declaration executed 03/30/2026 at 9:21 AM, attesting deletion of all recordings and acknowledgment of policy violation Leslie Bram Reyes, CNA – Declaration executed 03/26/2026 at 10:42 AM, attesting deletion of all recordings and acknowledgment of policy violation Residents and/or responsible parties were notified. Social Services completed assessments with no identified psychosocial harm. All corrective actions were completed by 03/26/2026. How the facility identifies other residents having the potential to be affected by the same deficient practice and what corrective action will be taken. A facility-wide audit was initiated on 03/25/2026 using the Briarcrest Comprehensive Privacy, Recording, and Resident Rights Audit Tool. The audit included direct observation, staff interviews, and resident interviews to evaluate compliance with privacy practices, personal device use, and HIPAA requirements. Interviews were conducted using standardized staff and resident interview tools to ensure consistency and thoroughness in data collection. Findings from the audit confirmed that no additional residents were affected by the deficient practice and no additional incidents of unauthorized recording or disclosure were identified. Staff were immediately re-educated by Director and staff development on HIPAA Privacy Rule requirements, the facility's prohibition on personal device recordings, and the appropriate use of the Stop and Watch process for reporting changes in resident conditions. This corrective action was completed by 03/27/2026. What measures will be put into place or what systemic changes will the facility make to ensure that the deficient practice does not recur. The facility implemented systemic changes to prevent recurrence of the deficient practice by reinforcing a zero-tolerance policy for unauthorized recordings and strengthening staff accountability related to resident privacy and confidentiality. Staff completed mandatory re-training by the Director of Staff Development on Resident Rights, HIPAA, and Privacy/Confidentiality requirements. Staff were required to re-acknowledge facility policies related to confidentiality and personal device use. The facility implemented routine supervisory rounding to monitor compliance with personal device restrictions. In addition, the facility installed visible signage at the receptionist area clearly articulates that video recording is strictly prohibited inside resident rooms and in any facility areas where residents are present. The facility also posted signage throughout the entire facility, in both English and Spanish, indicating that video recording is not allowed to ensure clear communication to staff, visitors, and all individuals entering the facility. Privacy and HIPAA compliance were further integrated into new employee orientation, annual competencies, and ongoing in-service education. The Director of Staff Development completed initial re-education by 03/27/2026, and staff completed required training by 04/05/2026. How the facility plans to monitor its performance to make sure that solutions are sustained. To ensure sustained compliance, the facility incorporated privacy and confidentiality monitoring into its Quality Assurance and Performance Improvement (QAPI) program. The facility implemented an ongoing monitoring system beginning on 03/25/2026 utilizing the established audit tool, which confirmed that no additional residents were affected, and no further incidents occurred during the initial audit period. The facility will continue monitoring through weekly audits for four consecutive weeks, followed by monthly audits for three months. These audits will include direct observation of staff practices, verification of compliance with personal device policies, and evaluation of adherence to HIPAA and privacy requirements. Audit findings will be documented using standardized tools and reviewed by the Director of Nursing, with results reported to the Quality Assurance and Performance Improvement (QAPI) Committee for analysis and trending. If any issues are identified, immediate corrective action will be implemented, including re-education and progressive discipline as appropriate. If no trends or repeat deficiencies are identified after the monitoring period, the facility will discontinue routine auditing and remove the issue from active QAPI monitoring. Dates when corrective action will be completed. 4/17/2026
Failure to Implement Repositioning and Moisture Management for Stage 4 Pressure Injury
Penalty
Summary
The deficiency involves the facility’s failure to provide care and services to prevent deterioration of a stage 4 sacrococcygeal pressure injury in accordance with its own pressure injury prevention policy. The resident had a documented stage 4 PI of the sacral region, Parkinson’s disease, hypertension, moderate cognitive impairment, and required substantial/maximal assistance with toileting hygiene, rolling, and transfers. A Braden Scale score of 16 identified the resident as at risk for pressure injury. The Skilled Evaluation Nurse note indicated a pressure-reducing device for the bed but did not indicate that the resident was to be turned and repositioned every two hours. The resident’s care plan for the stage 4 sacrococcyx PI included cleansing with normal saline, applying Santyl ointment, and covering with dry and foam dressings daily, as well as providing pressure relief and a low air loss mattress to support body alignment and position. However, the care plan did not include an individualized repositioning schedule or education and reminders about the importance of repositioning. Documentation from the facility’s records showed that the resident was assisted to roll left and right every shift, but there was no documentation that the resident was turned and repositioned every two hours while in bed, nor was there documentation of the frequency of incontinence brief checks and changes after each episode. After the resident refused reinsertion of a Foley catheter, nursing progress notes documented the refusal but the IDT wound management conference record did not identify incontinence as a risk factor affecting healing of the stage 4 PI and did not document any new recommendations following the catheter refusal. A subsequent care plan addressing the resident’s potential for worsening condition related to non-compliance with Foley catheter reinsertion did not include wound protective measures or moisture-preventive interventions. During interviews, the treatment nurse acknowledged uncertainty about how often the resident was turned/repositioned or how frequently incontinence briefs were checked and changed, and confirmed that the care plan did not include measures to ensure turning at least every two hours or effective measures to protect the sacrococcyx PI. The DON stated that staff were supposed to ensure turning at least every two hours and protection of the wound dressing from incontinence, and that the IDT did not address this risk, so the care plan was not revised, despite facility policy requiring prompt cleaning after incontinence, use of barrier products, individualized repositioning schedules, and ongoing review of interventions for effectiveness.
Failure to Identify Fall Causes and Implement Supervision and Safety Interventions
Penalty
Summary
Surveyors identified a deficiency in the facility’s failure to keep the environment free from accident hazards and to provide adequate supervision and assistance devices to prevent accidents for a resident with significant fall risk. The resident had diagnoses including stage 4 sacral pressure ulcer, Parkinson’s disease, and hypertension, and was assessed as moderately cognitively impaired, with poor decision-making and a need for assistance with toileting, transfers, and ambulation. On one occasion, the resident was found on the floor at approximately 4:05 AM with a right forehead laceration requiring transfer to an acute care hospital for suturing. Following this first fall, the IDT Fall Management Follow-Up record listed interventions such as a medication regimen review, bed in lowest position, landing floor mat, and bed alarm, but there was no documented evidence identifying the cause of the fall. The resident’s care plan addressing strength and safety awareness deficits did not include supervision for safety despite poor safety awareness and not remembering to use the call light. The care plan for the actual fall with minor injury did not include ensuring that the bed alarm was functioning. Additionally, physician orders from 9/10/2025 to 1/29/2026 did not contain an order for a floor mat, despite this intervention being recommended in the IDT record. A second fall occurred at around 4:10 AM when the resident was again found on the floor next to the bed, holding a snack bag. The resident, described as alert but forgetful, stated that she had been trying to reach a snack bag on the bedside table and slid down from the bed, and redness was observed on the left side of the forehead after reportedly hitting the bedside table. The IDT Fall Management Follow-Up record for this second fall was incomplete, with no checked interventions. Interviews with the MDS nurse and DON confirmed that the IDT records should have identified the causes of the falls, that frequent monitoring and supervision were not care planned despite the resident’s cognitive impairment and poor safety awareness, and that the recommended floor mat was never ordered or applied, contrary to the facility’s own policies on assessing falls and developing comprehensive person-centered care plans.
Failure to Incorporate Resident Care Preferences Into Person-Centered Care Plan
Penalty
Summary
Surveyors identified a failure to develop a comprehensive person-centered care plan that incorporated a resident’s specific care preferences. The resident was readmitted on 8/31/2025 with multiple diagnoses, including metabolic encephalopathy, Alzheimer’s disease, blindness in the right eye, a history of TIA, and cerebral infarction without residual deficits. An MDS dated 10/30/2025 documented that the resident’s cognition was severely impaired and that the resident was dependent on staff for oral hygiene, toileting hygiene, personal hygiene, and movement. On 3/17/2026, the IDT met with a family member, who communicated specific care preferences for the resident. During interviews, the SSD and DSD confirmed that the family member had provided detailed care preferences at the 3/17/2026 IDT meeting, but a review of the resident’s care plans from 8/31/2025 to 3/31/2026 showed no documented care plan addressing those preferences. The DSD stated that a care plan should have been developed to reflect the resident’s care preferences, that it is the MDS nurse’s responsibility to develop the care plan, and that the absence of such a care plan could result in the preferences not being honored. The Administrator stated that the care plan is essential as it is used by staff as a guide to understand and implement the resident’s plan of care. The facility’s policy on Comprehensive Person-Centered Care Plans required the IDT to develop a comprehensive person-centered care plan with measurable objectives and time frames to meet identified needs, which was not done in this case.
Failure to Administer Oxygen Therapy as Ordered
Penalty
Summary
The deficiency involves the facility’s failure to administer oxygen therapy as ordered by the physician for a resident with COPD. The resident was admitted with chronic obstructive pulmonary disease and had severely impaired cognition, requiring total staff assistance for all ADLs and mobility. A physician’s order dated 3/27/2026 directed that the resident receive continuous supplemental oxygen at a fixed rate of 2 L/min, with no indication that staff could adjust the flow rate. The resident’s care plan for altered respiratory status related to COPD instructed staff to administer oxygen as ordered. On 3/31/2026, during observations at the bedside at 8:45 a.m. and 9:40 a.m., the resident was noted to be receiving oxygen at 3 L/min, which did not match the physician’s order. An LVN reported that the resident was on 3 L/min when he checked vital signs that morning and stated this was not the ordered rate; he said he reported this to the previous shift’s RN supervisor but was unsure what action was taken. Another RN supervisor confirmed there was no documentation in the record to support an increased flow rate or any notification to the physician about the change from 2 L/min to 3 L/min, and reiterated that the order was for a fixed rate of 2 L/min. During a concurrent observation and interview, the prior RN supervisor acknowledged the resident was on 3 L/min and that the flow rate needed to be corrected to match the order. The facility’s oxygen administration policy required staff to verify a physician order, document the flow rate and rationale, and report information per professional standards, which was not followed in this instance.
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