Above average — CMS composite of the measures below.
A standard survey is most likely before around October 2026
Estimate from public CMS data, current as of July 2026. Survey timing is at the state agency's discretion.
Citation history
Health deficiencies cited at Haven Health Prescott, Llc during CMS and state inspections, most recent first.
A resident with significant care needs was not consistently offered or provided showers according to the established schedule, and documentation of bathing care, refusals, and alternative hygiene measures was incomplete or missing. Staff interviews and policy review confirmed that required documentation and care practices were not followed for this resident.
A resident admitted with a diagnosis of bipolar disorder and prescribed antidepressant medication did not receive a timely PASARR Level II assessment, despite the completion of a Level I screening and documentation of mental illness. Staff interviews and facility records confirmed the omission, which could impact the provision of specialized mental health services.
A resident with multiple medical conditions was found with a calcium tablet left at their bedside, despite not being assessed or authorized for self-administration. Staff interviews confirmed that medications should not be left at the bedside without proper orders, and facility policy prohibits this practice unless a physician and care team have approved self-administration.
A resident did not receive a nourishing, palatable, and well-balanced diet that met daily nutritional and special dietary needs, as required.
Surveyors found that opened bags of macaroni noodles, chicken tenders, and French fries in the kitchen storage areas were not labeled or dated and were not stored in sealed containers or zipper bags, contrary to facility policy. Staff and the kitchen manager confirmed that all opened food items should be labeled, dated, and properly stored.
A resident with multiple medical conditions alleged that a male staff member hit her during the night. Several staff, including CNAs and an LPN, were aware of the allegation but did not report it to management or the state agency within the required timeframe, as mandated by facility policy and federal regulations. The incident was only reported after the resident's husband intervened, resulting in a deficiency for failure to follow timely abuse reporting standards.
A resident experienced inadequate bowel care due to the facility's failure to follow standing orders for constipation management. Despite having a physician's order for a bowel care program, the resident went without a documented bowel movement for over five days on two occasions. The resident reported painful bowel movements and dissatisfaction with the treatment, while staff interviews revealed a lack of awareness and documentation regarding the issue. The facility lacked a specific constipation management policy, contributing to the deficiency.
A resident with dementia and behavioral disturbances was scratched by another resident with a history of aggressive behavior, resulting in a skin tear. Despite known risks, the facility failed to prevent this incident, highlighting a deficiency in protecting residents from abuse.
Failure to Provide and Document Scheduled Showers
Penalty
Summary
The facility failed to ensure that a resident was offered or provided showers according to his scheduled shower days. Clinical record review showed that the resident, who had chronic obstructive pulmonary disease, pneumonia, and generalized muscle weakness, required substantial to maximal assistance with bathing and was cognitively intact. Documentation for several scheduled shower days over a two-month period was either missing or marked as not applicable, with no evidence that showers were offered or provided on those days, nor that make-up showers were given on alternate days. Only one instance was documented where the resident refused a shower and accepted a bed bath instead, but there was no evidence of refusals or alternative care for the other missed dates. Staff interviews confirmed that the expectation was for residents to be offered showers twice weekly per the schedule, and that refusals should be documented in the electronic health record or on shower sheets. However, the facility was unable to provide shower sheets for the relevant period, and the Director of Nursing acknowledged that documentation could be lacking, as shower sheets were only retained for a month. Review of facility policies indicated that all bathing and shower care, including refusals and skin observations, should be documented, but this was not consistently done for the resident in question.
Failure to Complete PASARR Level II Assessment for Resident with Mental Health Diagnosis
Penalty
Summary
The facility failed to ensure that a PASARR Level II assessment was completed in a timely manner for one resident who was admitted with a diagnosis of bipolar disorder, current episode depressed, mild or moderate severity. Documentation showed that the resident's Minimum Data Set (MDS) indicated intact cognitive function and confirmed the diagnosis of bipolar disorder. The resident was prescribed Duloxetine for depression, and the care plan reflected the use of antidepressant medication. Despite these indicators, the PASARR Level II assessment, which is required when a Level I screening suggests a serious mental illness, was not completed as part of the pre-admission process. Interviews with facility staff, including social services and regional clinical operations, confirmed that while the PASARR Level I screening was completed, the Level II evaluation was not initiated or completed for this resident. Facility policy requires verification of a Level I PASARR screening prior to admission to identify serious mental illness or intellectual disability, but does not require a new Level I for readmissions. The lack of a timely PASARR Level II assessment could result in the resident not receiving necessary specialized mental health services, as noted by staff during interviews.
Medication Left at Bedside Without Authorization
Penalty
Summary
A deficiency was identified when a resident was found with a medication, specifically a calcium carbonate tablet, left at their bedside without proper authorization or assessment for self-administration. The resident, who had multiple diagnoses including a fracture, hypertension, COPD, muscle spasm, GERD, depression, atherosclerotic heart disease, and osteoarthritis, was observed lying in bed with a cup containing the tablet on the bedside table. The resident stated that the tablet was difficult to swallow and that staff would often leave it on the table, despite his requests for it to be crushed or given with applesauce. There was no care plan, physician's order, or assessment in place permitting the resident to self-administer medication, nor was there documentation of an interdisciplinary meeting regarding self-administration. Staff interviews confirmed that the medication should not have been left at the bedside. A CNA was unable to identify the contents of the cup and deferred to the nurse, who acknowledged the error and noted the potential for other residents, such as those with dementia, to access the medication. The DON confirmed that facility policy prohibits leaving medications or vitamins at the bedside unless there is a specific self-administration order, and that no residents currently have such orders. Review of facility policy further supported that self-administration is only permitted following appropriate assessment and physician determination.
Failure to Provide Adequate and Appropriate Diet
Penalty
Summary
The facility failed to provide each resident with a nourishing, palatable, well-balanced diet that meets their daily nutritional and special dietary needs. This deficiency was identified based on surveyor findings that residents did not consistently receive meals that were adequate in nutrition, taste, or tailored to their specific dietary requirements.
Improper Labeling and Storage of Opened Food Items
Penalty
Summary
During an initial walk-through of the facility's kitchen storage areas, surveyors observed several food storage violations. Specifically, a half-full bag of macaroni noodles was found on a shelf in the dry storage room without a label or date. Additionally, two opened bags—one containing chicken tenders and the other French fries—were found in the freezer, also lacking labels and dates. These opened bags were not stored in sealed containers or zipper bags as required by facility policy. Staff interviews confirmed that the standard procedure is to label and date all opened food items and store them in sealed containers or zipper bags. The kitchen manager and other staff acknowledged that the observed practices did not comply with the facility's food storage policy, which mandates that opened products be placed in seamless containers with tight-fitting lids, labeled, and dated. The policy also requires that food items be dated when placed on shelves in the storage room. The failure to follow these procedures was confirmed by both the staff present during the survey and the kitchen manager.
Failure to Timely Report Alleged Abuse Incident
Penalty
Summary
The facility failed to ensure that an allegation of abuse involving a staff member and a resident was reported in accordance with professional standards and facility policy. The incident involved a resident with multiple medical diagnoses, including toxic encephalopathy and cirrhosis, who alleged that a male staff member hit her during the night. Documentation shows that the resident made these allegations to staff, requested her husband be called, and subsequently left the facility with her husband. Staff interviews revealed that the allegation was not reported to management or the state agency within the required timeframe. Multiple staff members, including CNAs and an LPN, were aware of the resident's allegations but did not immediately report the incident to supervisors or management as required by facility policy and federal regulations. The LPN acknowledged that the allegation was not reported to the Assistant Director of Nursing (ADON) until several hours after the initial report from the resident, citing workload and a belief that the resident was confused. The ADON and DON both stated that they were unaware of the allegation until the following morning, and the Executive Director confirmed that management was not notified by the night shift staff. Facility policy and federal regulations require that all allegations of abuse be reported immediately, or within two hours if the allegation involves abuse or results in serious bodily injury. The failure to report the allegation in a timely manner was confirmed through clinical record review, staff interviews, and policy review, resulting in a deficiency for not adhering to required reporting standards.
Failure to Provide Adequate Bowel Care
Penalty
Summary
The facility failed to provide necessary bowel care treatment and services for a resident, leading to a deficiency in care. The resident, who was admitted with diagnoses including paroxysmal atrial fibrillation and unspecified dementia, had a physician's order for a routine bowel care program if no bowel movement occurred in three days. Despite this, the resident went without a documented bowel movement for over five days on two separate occasions in July 2024. The facility's standing orders for bowel care were not followed promptly, as evidenced by the delayed administration of Milk of Magnesia and the lack of subsequent interventions when the initial treatment was ineffective. The resident, who was cognitively intact, reported experiencing painful bowel movements only once a week and expressed dissatisfaction with the current treatment. Interviews with facility staff revealed a lack of awareness regarding the resident's constipation issues, and there was no documentation of bowel care offers or refusals. Additionally, the facility did not have a specific policy for constipation management, relying instead on provider orders and change of condition procedures. This lack of adherence to bowel care protocols and inadequate communication among staff contributed to the resident's discomfort and the identified deficiency.
Failure to Prevent Resident-to-Resident Abuse
Penalty
Summary
The facility failed to protect a resident from physical abuse by another resident. Resident #34, who has a diagnosis of unspecified dementia and other behavioral disturbances, was involved in an incident where she was scratched by Resident #3 while in the hallway. Resident #34's care plan noted behavior problems related to medication refusal and hallucinations, and she was assessed to have moderate cognitive impairment. The incident resulted in a small skin tear on Resident #34's left elbow, which was documented by the Director of Nursing and communicated to the resident's family. Resident #3, who has a history of vascular dementia, major depressive disorder, and schizophrenia, was identified as the perpetrator. Her care plan documented a history of combative behavior, including scratching and grabbing, and she was assessed to be severely cognitively impaired. The facility's records show that Resident #3 has a history of aggressive behaviors towards staff and other residents, and her medication regimen has been adjusted multiple times in response to these behaviors. On the day of the incident, a CNA reported that Resident #3 reached out and scratched Resident #34, causing a skin tear. Interviews with staff revealed that Resident #3 is known to grab and scratch during care, and measures such as increased supervision and the use of gloves are employed to prevent harm. The facility's abuse policy defines abuse as the infliction of injury or harm, and the incident involving Resident #3 and Resident #34 falls under this definition. The report highlights the facility's failure to prevent the physical abuse of Resident #34 by Resident #3, despite the known history of aggressive behavior.
What surveyors are citing around you — mapped
All 10 risk areas, ranked with evidence
Repeat citations, what's rising near you, and quality measures — ranked so department heads know exactly where to look first.
Illustrative
What surveyors actually found near you
We read the 26 citations issued within 25 miles in the last 12 months — and tell you exactly what happened, in plain English, matched to your record.
Resident with a documented fall history left unattended on the patio; found on the ground with a hip fracture.
Walk-in cooler logs missing for 12 days; expired supplements in the medication room fridge.
Illustrative
A prioritized, do-first checklist
Every risk area becomes concrete audit steps drawn from real citations at facilities like yours — run them this week, before your window opens.
Illustrative
Risk indicators are statistical estimates from public CMS data — not predictions, findings, or compliance advice.
Nursing homes near Prescott
How nearby facilities compare on the same public inspection record.
| Facility | Distance | Overall rating | Citations, 12 mo | Serious (J–L) |
|---|---|---|---|---|
| Prescott Village Nursing & Rehabilitation | 1.2 mi | ★★★★★ | 18 | 0 |
| Granite Creek Health & Rehabilitation Center | 1.2 mi | ★★★★★ | 5 | 0 |
| Mountain View Manor | 3.7 mi | ★★★★★ | 0 | 0 |
| Prescott Valley Nursing & Rehabilitation | 9.5 mi | ★★★★★ | 3 | 0 |
| Haven Of Cottonwood | 29 mi | ★★★★★ | 1 | 0 |
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Trusted data, never guesswork. Every citation, penalty, rating and Plan of Correction on this page is sourced from public CMS records (latest release July 2026) and official state health department websites.