QAPI Failure to Track Repeated Resident Altercations in Dementia Unit
Summary
The facility failed to maintain an effective QAPI program because the committee did not monitor, evaluate, or track the outcomes of its performance improvement efforts related to repeated resident-to-resident altercations in the secured dementia unit. The facility’s QAPI policy required a data-driven program that identifies quality deficiencies, analyzes information from multiple sources, and monitors corrective action plans, including at least one annual performance improvement project in a high-risk or problem-prone area. Despite this, the facility identified an increase in resident-to-resident incidents in November 2025 and implemented interventions, but the plan was not changed or expanded as the problem continued. Facility-reported incidents showed 25 resident-to-resident abuse allegations from June 2025 through March 2026, including three allegations of sexual abuse. The secured dementia unit had an average daily census of 41 residents out of 42 possible beds. The incidents included sexual conduct between residents, physical assaults, and repeated altercations involving the same residents. One resident was involved in eight resident-to-resident altercations as the perpetrator and one as a victim, and another resident was the victim of three altercations. QAPI meeting minutes showed the facility recognized the increase in incidents and identified contributing factors such as insufficient staff education, a higher number of residents who ambulated and paced in the hallways, and the need for enhanced dementia-specific activities. The facility implemented measures including staff in-services, a hall monitor, and increased activity staffing, but interviews with the ADM, AD, DSD, LN, and DON showed the facility did not track or trend key data such as time of day, location, injuries, repeated involvement, or staffing patterns. Staff stated the unit had a long hallway, one hall monitor was not enough, two CNA activity staff were insufficient, and additional direct care staffing had helped, but the facility had not reached out to corporate clinical consultants for further assistance.
Penalty
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QAPI oversight failed to ensure continued monitoring of an IJ removal plan after a prior IJ related to CPR response. Although the facility audited code status and CPR certification and conducted a mock code, there was no documentation showing staff were verified as competent and confident in responding to a code blue or performing CPR. In one event, two CPR-certified CNAs failed to check a resident's pulse and breathing, obtain immediate help, activate a code blue, or call 911 when the resident was found unresponsive.
Ineffective QAPI Process With Repeat Deficiencies: The facility failed to maintain an effective QAPI process to address repeated deficiencies cited on prior recertification and complaint surveys, including repeat F760 and F880 citations. The Administrator reported daily QA meetings and monthly QAPI committee meetings, with infection control identified as a focus area and staff education, PPE competency checks, and audits already in place, but the repeat citations showed the facility had not achieved substantial compliance.
QAPI failed to identify, monitor, and correct ongoing activity program deficiencies. The Administrator stated activity programming and staffing concerns were being reviewed through QAPI, but survey observations found residents on multiple units with little to no staff-facilitated engagement, individualized programming, one-to-one activities, or organized activities despite the posted calendar. Record review also showed the person functioning as Activities Director lacked documentation of the required qualifications, and the Activities Director reported that one-to-one visits, weekend activities, and resident-specific programming were not being consistently documented or completed.
The facility failed to show good faith efforts to correct repeat quality deficiencies during the survey process. The CMS 2567 showed a prior F725 for insufficient nursing staff, and the ADON reported ongoing call light audits and on-the-spot education when staff were observed sitting at the nurse’s station while active call lights were present. The QAPI policy required the committee to analyze data, identify and resolve quality problems, use root cause analysis, and help implement systems to correct issues.
QAPI failed to sustain oversight after a prior F584 citation for a homelike environment issue, and the facility was cited again for the same deficiency. Surveyors observed stained hallway vents and wall surfaces, damaged walls with exposed underlying material, and recurring roof leaks in multiple halls, along with prior findings of holes in resident room walls and leaks in the dining room and hallways.
Failure to Maintain QAPI Program to Prevent Repeat Elopement Deficiencies: The facility was cited at IJ after a resident eloped from the building, and survey review found the QAPI program did not show an effective process to prevent repeat elopement deficiencies. Policies called for leadership oversight, data monitoring, incident review, and QAPI review of elopement drills, but the Administrator stated elopement information had been combined in one binder, the fire alarm panel had been problematic for months, and he did not know that issue could affect the Wander Guard system. He also stated the door alarm failure was only discovered after the elopement, and that the elopement risk assessment had no parameters to guide interventions.
QAPI Oversight Failed to Ensure CPR Response Competency
Penalty
Summary
The facility's QA/QAPI committee failed to maintain continued oversight of an IJ Removal Plan related to a previously identified deficient practice that had resulted in an Immediate Jeopardy. During review of the QAPI plan, the facility documented audits of all current residents' code status, licensed nurses' and CNAs' CPR certification and competency, and a mock code after the prior IJ. However, continued review of the QAPI showed no documentation verifying that staff were competent and confident in actually responding to a code blue and performing CPR, with only paperwork compliance and audits documented. This deficiency was reflected in the care of one resident who was found unresponsive at approximately 7:30 a.m. on [DATE]. CNA 1 and CNA 2, both CPR certified, failed to check the resident's pulse and breathing, obtain immediate assistance to initiate CPR, activate a code blue, and call 911. During an interview, the Administrator stated staff were educated on how to respond during a code blue per the QAPI plan, but staff were not consistently monitored to determine whether they were confident and comfortable initiating and conducting CPR.
Ineffective QAPI Process With Repeat Deficiencies
Penalty
Summary
The facility failed to maintain an effective QAPI process to address previously identified quality deficiencies and support substantial compliance with Federal regulations and State rules. Review of the facility’s visit history showed repeated deficient practices cited on the recertification survey and multiple complaint investigations, including repeat citations for F760 and F880 across several surveys and the current revisit survey and complaint investigations. The facility had a census of 81 residents at the time of the survey. During interview, the Administrator stated that QA meetings were held daily with the leadership team and that the QA committee met monthly. The Administrator also reported that the QAPI Committee had identified infection control as a performance improvement area and that staff had received education on PPE use, competency checks, and audits on donning and doffing PPE and handwashing. When asked how the facility was addressing the repeat deficiencies from prior surveys and complaints, the Administrator described plans to increase staff education, observe PPE use, conduct audits, implement peer-to-peer training, interview residents about staff PPE use, and assign a more experienced CNA to a leadership role on duty.
QAPI Program Failed to Correct Activity Service Deficiencies
Penalty
Summary
The facility failed to implement and maintain an effective QAPI program by not identifying, monitoring, and correcting deficiencies in its activity program. During interview, the Administrator stated the QAPI committee routinely reviewed quality measures, resident concerns, staffing concerns, activity programming, employee retention, and operational issues affecting resident care, and that activity programming and staffing concerns were being monitored through the QAPI process. The Administrator also stated concerns were identified through resident and family complaints, audits, quality measure data, staffing concerns, and trends identified by department managers. Despite those identified concerns, observations throughout the survey showed residents on multiple units were frequently sitting in common areas with limited to no staff-facilitated engagement, individualized programming, one-to-one activities, or organized activity programming occurring even though activities were scheduled on the facility calendar. Review of personnel records showed the individual functioning as Activities Director did not have documentation demonstrating the required qualifications for the position. The Activities Director stated one-to-one activity visits were not consistently documented, weekend activities were not being tracked, and resident-specific activity programming was not being completed consistently.
QAPI Process and Repeat Quality Deficiency
Penalty
Summary
The facility failed to demonstrate good faith attempts to correct quality deficiencies related to repeat deficiencies identified during the current survey process and corrections that remained incomplete within a reasonable time frame. Review of the CMS Form 2567 showed the facility had previously received deficiency F725 for insufficient nursing staff, with a correction date of 11/29/25. During the current survey, the Assistant Director of Nursing reported that the facility was continuing to monitor call lights through audits and stated that staff were educated on the spot when surveyors observed staff sitting at the nurse’s station while active call lights were present. The facility’s QAPI Program - Governance and Leadership policy, revised March 2020, stated that the QAPI Committee is responsible for collecting and analyzing performance indicator data, identifying and resolving negative outcomes and care quality problems, using root cause analysis, and helping departments implement systems to correct quality issues.
QAPI Failed to Prevent Repeat Homelike Environment Deficiency
Penalty
Summary
The facility's QAPI Committee failed to sustain corrective actions after a prior citation for F584, Safe/Clean/Comfortable/Homelike Environment, was issued during the previous recertification survey. The facility was cited again for the same deficiency during the current survey, showing that ongoing monitoring and oversight did not prevent recurrence of the environmental concerns identified previously. Surveyors found that the facility did not ensure residents' right to a clean, comfortable, and homelike environment. Observations and interviews identified dark-colored staining and residue on hallway vents and wall surfaces, damaged wall surfaces with paint scraped away exposing underlying wall material, and recurring roof leaks affecting three of six halls, specifically the Northeast, North Central, and South Central halls. The prior survey had also identified resident rooms with holes in the walls and leaks in the ceilings in the dining room and hallways.
Failure to Maintain QAPI Program to Prevent Repeat Elopement Deficiencies
Penalty
Summary
The facility failed to develop and implement approaches to maintain a QAPI program to prevent repeat deficiencies related to elopement. Survey review showed the facility had been cited at Immediate Jeopardy under F689 during a complaint survey when a resident eloped from the facility. Facility policy stated that leadership was accountable for the overall implementation and functioning of the QAPI program, that data would be collected and monitored from different departments, and that quality deficiencies would be identified and corrective actions overseen by the committee. The facility’s elopement-related policies stated that residents at risk for elopement were to be identified and individualized interventions developed, and that trends of elopement drills were to be reviewed by the QAPI team. The incidents and accidents policy stated that incident reporting was intended to assure immediate interventions, corrective actions to prevent recurrences, and root cause analysis as part of QAPI. Review of the facility’s QAPI meeting minutes showed a stabilization plan with weekly ad hoc meetings and a section for elopement drills, but the documentation reflected that elopement drills had been conducted by nursing administration and did not show a clear, effective QAPI process to prevent repeat elopement deficiencies. During interviews, the Administrator stated the facility had combined information for both elopements into one binder. He also stated the facility had been having issues with the fire alarm panel since November 2025 and had been using fire watch, and later acknowledged he did not know the fire alarm issue could affect the Wander Guard system. He stated the doors were checked daily with a Wander Guard/AccuTech test device starting on 05/10/26, and that the door alarm system failure was discovered when a technician inspected the system after the resident’s elopement. He further stated there were no parameters on the elopement risk assessment to indicate which interventions to place according to the score, and that interventions were determined by the IDT.
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