F0921 F921: Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
E

Unsafe and Unsanitary Shower Room Conditions

Ghent Health And RehabilitationNorfolk, Virginia Survey Completed on 02-26-2026

Summary

The facility staff failed to maintain a safe, functional, sanitary, and comfortable environment in the shower rooms. During an observation of the shower room on unit 1A with the unit manager/LPN, a small to moderate brown substance was seen on the commode seat. When asked who was responsible for cleaning the commode, the LPN stated that nursing staff would clean off the toilet seat and then contact housekeeping to have the commode sanitized. In a separate inspection of the Unit 1B shower room with the ADON, the room smelled of stale water and had a green bottle of shower gel and a disposable razor on the shower chair seat. Beneath the chair was a worn and soiled area where the resident's naked foot would touch. Approximately 21 shower chairs were cluttered throughout the room, and the resident had to face them while showering. The door was left unlocked because the room was frequently used by others whose in-room toilets were out of order. Around the base of the toilet there was brown dirt and debris, along with dingy floor stains. The ADON stated she was unaware of the clutter and appearance of the shower room.

Penalty

No penalty information released
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The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.

Resources

Below are regulatory guidelines relevant to this citation:

See other F0921 citations
Unsanitary Hair Salon and Open Kitchen Drain
D
F0921 F921: Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Short Summary

An open floor drain near the dish machine was observed without a grate, and the FSM confirmed it had no grate and was unsure how long it had been open. In the Hair Salon, the sink drain filter had a glob of hair, and 3 brushes plus a box of hair curlers had hair on them; the AD and HS both confirmed the unsanitary conditions, and the HS stated she might have forgotten to clean the salon after the beautician visit.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Dirty resident room and unclean memory care dining room
E
F0921 F921: Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Short Summary

A resident room was observed in disrepair with unpainted wall areas, black marks, discoloration, ceiling staining, and scuffed, missing paint on the door frame, and the same conditions remained on follow-up. The memory care dining room floor also had food crumbs and debris under multiple tables; an LPN said it appeared not to have been cleaned after the prior night's meal, and the administrator confirmed the food was still present.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Leaking and Loose Faucets in Facility Sinks
F
F0921 F921: Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Short Summary

Leaking and Loose Faucets in Facility Sinks: During a facility tour, a beauty shop style sink was observed leaking where the faucet connected to the sink, and maintenance staff stated they were not aware it needed repair. A sink in the soiled linens room on D/F Hall was also observed with a loose swivel faucet that leaked when turned on, and maintenance staff confirmed the observation.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Sharps Containers Left Full and Unusable
D
F0921 F921: Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Short Summary

Sharps containers on a locked dementia unit were observed full to the point that they could not be opened, including one in a shower room with three uncapped used disposable razors sitting on top of it and another on a medication cart. The DON and an LPN confirmed the containers were unusable, and the LPN noted two residents on the unit required routine blood glucose monitoring with lancets that would need disposal in a sharps container.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Resident Room Walls Found Moist, Stained, and Damaged
D
F0921 F921: Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Short Summary

Resident room walls were observed with moisture, black/gray staining resembling mildew or mold-like substance, bubbling paint, cracks, gouges, and dirty vents in multiple rooms, including B-2, B-4, B-6, B-8, B-10, and B-12. The Tel's record review showed no reports about the wall conditions for the past 6 months, and the ADM stated the moisture had been present for a while and had not previously been brought to the ADM and Maintenance Director's attention.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Broken Bedside Table Within Resident Reach
D
F0921 F921: Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Short Summary

A resident with moderate cognitive impairment and anticoagulant use had a bedside table within reach that was observed to be broken, with an unfinished edge, exposed particle board, splinters, and wood chips on the tabletop. A CNA confirmed the table was in poor repair and accessible to the resident.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
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