F0695 F695: Provide safe and appropriate respiratory care for a resident when needed.
D

Failure to Follow Physician Orders for Oxygen Flow Rates for Two Residents

Heartland Living & Rehab At The Moses H Cone MemorGreensboro, North Carolina Survey Completed on 04-30-2026

Summary

The deficiency involves the facility’s failure to administer oxygen therapy according to physician orders for two residents with chronic respiratory failure and hypoxia. For one resident with chronic respiratory failure, COPD, hypertension, and moderate cognitive impairment, the care plan and physician order specified oxygen at 3 L/min via nasal cannula on day and night shifts. Surveyors observed this resident in bed with the nasal cannula in place and the oxygen concentrator positioned about two feet from the bed, with the flow meter set at 4 L/min when viewed at eye level. The resident indicated she had not changed the oxygen flow rate, and staff interviews, including with a nurse aide and the assigned nurse, indicated the resident was not physically able to reach the concentrator from bed and that staff had not changed the setting from the ordered rate. Further interviews confirmed that the nurse had checked the oxygen at the start of her shift and recalled it being set at 3 L/min, and the DON verified from the record that the order was for 3 L/min. When the DON went to the room, she confirmed the concentrator was set at 4 L/min. The Nurse Practitioner stated she expected the oxygen order to be followed and that an oxygen level set at 4 L/min could cause an overload of oxygen for this resident. The Administrator also stated she expected the resident’s oxygen order to be followed. For the second resident, who had chronic respiratory failure with hypoxia, was cognitively intact, and required continuous oxygen, the physician order specified oxygen at 3 L/min via nasal cannula on day and night shifts. Surveyors twice observed this resident lying on her back in bed with the nasal cannula in place and the concentrator about two feet from the bed, with the flow meter set at 2 L/min when viewed at eye level. The resident reported being unable to reach the concentrator and denied changing the flow rate. The MAR documented that the nurse had recorded the oxygen at 3 L/min for that shift, but when the assigned nurse and a medication aide checked the concentrator after reviewing the order, they found it set at 2 L/min. Staff interviews indicated the resident was not physically able to adjust the concentrator, that nurses were responsible for setting and monitoring the oxygen flow rate, and that the NP and DON expected the oxygen order of 3 L/min to be followed, with the NP stating that 2 L/min could cause respiratory distress for this resident.

Penalty

No penalty information released
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The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.

Resources

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See other F0695 citations
Missing Oxygen Order and Improper Nebulizer Storage
D
F0695 F695: Provide safe and appropriate respiratory care for a resident when needed.
Short Summary

Missing Oxygen Order and Improper Nebulizer Storage: A resident receiving oxygen for sleep apnea had no physician order specifying the oxygen delivery rate, even though staff were setting the rate. In a separate observation, a resident’s nebulizer mask was left unbagged on the nightstand while not in use. An LPN and the DON both stated respiratory equipment should be stored in a bag when not in use, and the facility policy required bagged storage between uses.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Respiratory equipment was not maintained and stored per standards
E
F0695 F695: Provide safe and appropriate respiratory care for a resident when needed.
Short Summary

Respiratory care was not provided in accordance with standards for several residents receiving oxygen and nebulizer treatments. Staff observed outdated oxygen tubing and humidification equipment, a nebulizer mouthpiece left out with tubing touching the floor, and oxygen supplies not stored properly. One resident’s oxygen was running at a higher flow than ordered, and staff confirmed the tubing and humidification items should be changed weekly and documented.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Improper Storage and Dating of Oxygen and CPAP Equipment
D
F0695 F695: Provide safe and appropriate respiratory care for a resident when needed.
Short Summary

Improper Storage and Dating of Oxygen and CPAP Equipment: Two residents had oxygen equipment and CPAP items observed out of proper storage, including nasal cannula tubing on the floor, undated or empty humidifiers, and a CPAP mask on the floor. One resident had OSA with an order for oxygen at bedtime and as needed, and the other had COPD with orders for nightly CPAP and continuous oxygen. Staff stated the tubing, humidifier, and CPAP mask should be stored and dated per facility practice, and the facility policy required weekly changes and dating of oxygen equipment.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Contaminated oxygen tubing was placed back on a resident
D
F0695 F695: Provide safe and appropriate respiratory care for a resident when needed.
Short Summary

A resident receiving continuous O2 via nasal cannula had the cannula found on the floor while the concentrator was running. A CNA placed the cannula back on the resident’s face before an LVN identified it as contaminated and replaced the cannula and tubing. The resident had diagnoses including hypertensive heart disease and atherosclerotic heart disease, and the care plan called for O2 at 2 L/min to maintain O2 sats above 92%.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Respiratory Equipment Not Stored Sanitarily
D
F0695 F695: Provide safe and appropriate respiratory care for a resident when needed.
Short Summary

A resident with COPD, a respiratory infection, continuous O2, and CPAP therapy had CPAP and nasal cannula tubing observed lying on the bed and the CPAP mask draped over the machine instead of being stored in a sanitary container. Staff interviews showed inconsistent understanding of how to store the respiratory equipment, and the facility did not provide the requested storage of the equipment when not in use.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Respiratory Equipment Not Properly Labeled or Stored
D
F0695 F695: Provide safe and appropriate respiratory care for a resident when needed.
Short Summary

Respiratory equipment was not properly changed, labeled, or stored for a resident receiving nebulizer treatment. An undated aerosol mask attached to a nebulizer was observed on the resident’s nightstand, open to air, and remained there on a later observation. An LPN confirmed the mask was open to air and not stored properly, and the DON confirmed the mask and tubing had not been dated or stored properly.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
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