F0689 F689: Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
J

Resident Severely Burned After Obtaining Lighter in Non‑Smoking Facility

The Greens At ViewmontHickory, North Carolina Survey Completed on 04-20-2026

Summary

The deficiency involves the facility’s failure to ensure an accident‑hazard‑free environment and adequate supervision for a moderately cognitively impaired resident who obtained a cigarette lighter and ignited herself and her bedding. The facility had a tobacco‑free campus policy and Resident #1’s admission agreement, MDS assessments, and a smoking safety evaluation all indicated that she did not smoke. Resident #1 had a history of epilepsy, chronic kidney disease, left‑sided hemiplegia/hemiparesis after stroke, major depressive disorder, anxiety disorder, and a left above‑knee amputation. She was care planned as needing one to two staff for turning, repositioning, toileting, and most ADLs, and was documented as moderately cognitively impaired with short‑term memory loss. PACE staff, including the social worker and NP, confirmed moderate cognitive impairment and a past history of heavy smoking at home, but reported that since admission to the facility she had not voiced a desire to smoke. On the day of the incident, nursing assistants provided peri care to Resident #1 around mid‑afternoon, rolling her side to side and noting that she held onto staff during care. Both NAs reported that Resident #1 required assistance for bed mobility and did not see a lighter in her possession, and neither recalled her expressing a desire to smoke. One NA later reported that she owned a lighter similar to the one found with Resident #1 and that her scrub top worn that day had a hole in the pocket; she stated she normally did not bring her lighter into the building but acknowledged the possibility it could have fallen through the pocket. After care, another NA straightened Resident #1’s sheets, asked if she needed anything, then left the room and closed the door at the roommate’s request. The facility allowed staff to smoke at the back of the building despite its non‑smoking status for residents. At approximately 4:39 PM, the fire alarm sounded and the fire panel indicated the source was Resident #1’s room. Staff observed light smoke coming from under the closed door. When Nurse #1 opened the door, he found Resident #1 in bed with flames and smoke on her abdomen and upper torso. Nurse #1 and Nurse #2 used bedding from the foot of the bed to extinguish the flames, and other staff applied wet towels and washcloths to smoldering areas on Resident #1’s torso, breasts, groin, and left hand, and removed burned linens and clothing. Multiple staff observed orange embers on the shirt and sheets, and a pinkish‑purple lighter was found on the nightstand as Resident #1 attempted to reach toward it; when asked how she obtained it, Resident #1 stated she had stolen it and could not identify from whom. The fire department and EMS arrived within minutes. EMS and hospital records documented second‑ and third‑degree burns over 16% of Resident #1’s body, including full‑thickness burns of the abdominal wall and left breast, burns to the genital and perineal areas, left hand and digits, and right thigh, with Resident #1 generally alert but confused and often denying pain. The roommate, who was cognitively intact and had an oxygen concentrator in the room (not in use at the time), reported smelling smoke, activating the call bell, and calling out for staff before the alarm sounded, and stated that the resident sometimes talked about smoking. The fire investigation noted damage to the mattress and bed controller consistent with several minutes of burning and confirmed that a lighter matching staff descriptions was provided by the facility as the ignition source associated with the event. Resident #1 was transported by EMS, then airlifted to a trauma center burn ICU, where she required critical care for 16% TBSA burns, NG tube placement for poor oral intake, and surgical excision of burned tissue with application of an allograft to the abdomen and bilateral lower extremities, with plans for subsequent autografting. Hospital staff documented that Resident #1 was disoriented to place and had dementia, and that she described a scenario in which a staff member’s lighter fell from their scrubs, she picked it up without the staff member noticing, and later played with it, leading to the fire. The facility’s failure to prevent a resident with moderate cognitive impairment and significant physical limitations from obtaining and using a cigarette lighter in a non‑smoking environment, and to adequately supervise her so as to prevent ignition of her clothing and bedding, resulted in severe burn injuries. There was also a high likelihood for serious injury or harm to the roommate, who was present in the room and used oxygen equipment, although it was not running at the time of the incident.

Penalty

Inspection fine: $17,796
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The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.

Resources

Below are regulatory guidelines relevant to this citation:

See other F0689 citations
Unsafe Cord Placement and Failure to Follow Fall Interventions
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F0689 F689: Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Short Summary

Unsafe Cord Placement and Failure to Follow Fall Interventions: A resident with cognitive impairment and wheelchair use had a TV power cord stretched tightly across the closet doorway, blocking access and creating an environmental hazard when staff had to lift the cord to open the closet. Another resident with severe cognitive impairment and a fall-risk care plan repeatedly ran barefoot in the hallway while staff observed but did not consistently provide planned interventions such as gripper socks, footwear, ambulation assistance, or redirection.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Failure to Follow Fall Prevention Care Plan
D
F0689 F689: Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Short Summary

A resident with impaired cognition, cancer, non-Alzheimer's dementia, extensive ADL needs, and a fall history was identified as a high fall risk with care plan interventions including removing a movable bedside table. After a fall, the resident was found using the table as a walker, yet observations showed the table still placed beside the bed on multiple occasions, including when staff were present. Staff interviews confirmed they were unaware of the current fall prevention interventions and that the table remained at bedside for meals despite the care plan.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Failure to complete restraint assessment before wheelchair alarm use
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F0689 F689: Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Short Summary

Failure to complete a restraint assessment before using a wheelchair alarm for a resident with muscle weakness, difficulty walking, repeated falls, and dementia. The care plan included the alarm as an intervention, but the record lacked an initial Restraint Evaluation, and the CNO confirmed the assessment had not been completed before the alarm was placed.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Inadequate Supervision During EZ Stand Transfers
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F0689 F689: Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Short Summary

A resident with cognitive deficits, dementia, Alzheimer's disease, fracture, and repeated falls was dependent for toileting and care planned for an EZ stand with 2-person assist. During observed transfers, staff placed the harness and straps correctly, but the resident only rose to about 135 degrees and never came to a full stand, while staff remained by the bathroom door during privacy periods and continued the transfer despite the resident not standing fully. An RN stated the resident was expected to stand straight up with the EZ stand and that staff should sit the resident back down and try again if not.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Resident Left Unsupervised and Was Found Wandering in Parking Lot
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F0689 F689: Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Short Summary

A resident with Alzheimer's disease and dementia was found wandering in the parking lot after leaving the building unsupervised. A family member visiting another resident saw her looking into car windows and alerted staff, who were not aware she had exited until the report. Staff interviews showed the resident had been seen earlier eating in the dining room, but no one was actively looking for her or knew she had left the facility.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Failure to Respond to Help Requests and Use Foot Pedals During Wheelchair Transport
D
F0689 F689: Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Short Summary

A resident with parkinsonism and Alzheimer's disease, severe cognitive impairment, and a fall history was pushed in her wheelchair without foot pedals and was not assisted when she called out for help. Nursing notes and staff interviews showed a CNA propelled the resident multiple times without foot pedals, including one instance where her socked foot hit the floor, and staff acknowledged that foot pedals should be used when pushing a resident.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
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