Failure to Prevent Heater Burns and Address Post-Heimlich Rib Pain
Summary
The deficiency involves the facility’s failure to ensure an environment free from accident hazards and to provide adequate supervision and assessment, resulting in serious injuries to two residents. For the first resident, who was actively dying on hospice with lung cancer, poor skin integrity, lethargy, severe pain, and non-verbal pain behaviors, staff did not adequately identify and address the risk posed by a baseboard heater located directly next to the bed. Multiple staff reported that this resident frequently swung or placed her legs off the bed and onto the heater, yet there was no care plan addressing burn risk from the heater prior to the incident. On the night of the burn, documentation showed the resident was to be turned and repositioned every two hours, but the Treatment Administration Record reflected only four documented repositioning times out of 24 opportunities over two days, and surveillance video from midnight to 5:30 a.m. showed only four very brief room entries before the burn was discovered, contradicting staff statements that checks occurred every 30 minutes or every two hours. In the early morning, the resident was found in bed with her left leg hanging off the side and on top of the baseboard heater, with her foot wedged in the heater according to one staff account. Staff described the burn as a significant second-degree burn from the toes to the heel, covering the entire bottom of the left foot, with additional second-degree burns on the left calf and toes, and with substantial fluid and blood drainage. At the time she was found, the resident was not responsive to verbal or physical stimuli and could not report pain. Staff applied cool, wet cloths to the leg and foot. Witnesses reported that the bandage on the burn appeared new when hospice arrived later, despite the burn having occurred earlier that morning, and one staff member stated the leg did not get wrapped until after the resident passed away. The Skin Observation Tool documenting the second-degree burns and identifying the baseboard heater as the cause was not signed until eleven days after the event. The physical environment also contributed to the hazard. The maintenance staff member reported that wall heating units had been damaged over the years, with missing parts and sharp metal edges, and that he relied on floor staff to notify him of damage; several damaged heat registers had not been reported and had no work orders. He stated that room temperatures should be 72–82°F and heat registers 140–150°F, but temperature checks performed with a facility temperature gun in multiple rooms showed heater surface temperatures ranging from 190°F to over 200°F and described as very warm to the touch, with one resident and family member complaining that it was too hot. Maintenance also acknowledged that no heater temperature checks had been completed since the burn incident. These conditions, combined with the resident’s known behavior of placing her legs on the heater, her dependence for repositioning, and the lack of documented frequent monitoring and a specific care plan for heater-related burn risk, led to the resident sustaining extensive second-degree burns. For the second resident, the deficiency centers on the facility’s failure to adequately assess and respond to ongoing rib pain following two choking incidents in which the Heimlich maneuver was performed. This resident had severe cognitive impairment, as evidenced by Brief Interview for Mental Status (BIMS) scores of 4 and later 0, and a history of serious injuries including complex pelvic and rib fractures identified after a later fall. During the first choking incident, staff performed the Heimlich maneuver while the resident remained seated in a chair. Nursing progress notes documented that shortly afterward the resident complained of soreness and then persistent right lower rib pain, with pain levels reported up to 7/10 and later 8/10. The notes show repeated complaints of right rib pain over several days, with the resident sometimes declining hospital evaluation and PRN Tylenol, and at other times accepting Tylenol, which made the pain tolerable but did not resolve it. Despite the resident’s severe cognitive impairment, the facility relied on his stated preference not to go to the hospital and did not consistently re-engage the responsible party after the initial contact, nor did they obtain diagnostic evaluation for the rib pain. Nursing documentation shows that after the first choking event, the resident’s pain complaints continued daily, and a second choking incident occurred a few days later, again requiring the Heimlich maneuver. The provider ordered monitoring for pain after the second choking event, but there were no X-rays or other diagnostic tests ordered in response to the ongoing rib pain. Vital sign records show incomplete documentation of pain scores on several days when progress notes indicated the resident was in pain. The resident’s care plan was later found to be missing from the EHR, and there was no speech/swallow evaluation because the usual hospital-based speech therapist position was vacant. When the resident subsequently fell and was sent to the ER for hip pain, hospital records identified a complex pelvic fracture and nondisplaced fractures of the right 6th and 7th ribs, confirming rib fractures that had not been previously evaluated despite days of documented rib pain following the Heimlich maneuvers. Facility leadership stated they did not further review the rib fractures as a concern because the resident was on hospice and they focused on overall pain management, but the record shows limited use of PRN analgesics and no escalation of assessment in response to persistent pain complaints. Facility policies in place at the time required frequent monitoring of terminal residents, a structured and documented repositioning program for residents in bed at least every two hours, and reassessment of acute or significantly worsened pain every 30–60 minutes until relief was obtained. The documented practices for both residents deviated from these expectations. For the first resident, there was inadequate documentation of repositioning and monitoring, no pre-incident care plan addressing known heater-related behaviors, and environmental heater temperatures far exceeding the stated range. For the second resident, there was incomplete pain assessment documentation, reliance on the expressed wishes of a severely cognitively impaired resident without consistent involvement of the responsible party, absence of diagnostic evaluation despite persistent rib pain after forceful abdominal thrusts, and a missing care plan in the EHR. These actions and inactions led surveyors to cite the facility under F689 for accidents and hazards, with an Immediate Jeopardy determination related to the first resident’s heater burns.
Penalty
Resources
Below are regulatory guidelines relevant to this citation:
Failure to Follow Fall Interventions: A resident with dementia, ESRD on dialysis, impaired mobility, and a history of falls was observed ambulating and self-transferring in her room and bathroom without staff assistance, despite orders and a care plan requiring one-person assist with a walker, call light use, frequent safety checks, and skid strips by the bed. Staff interviews confirmed the resident was transferring independently and that the skid strips were not in place as documented.
A resident assessed as high risk for falls did not receive the physician-ordered fall mat on the right side of the bed. Surveyors observed no mat during multiple checks, and the TAR did not reflect the intervention. The resident said the mat had been removed after a new bed was placed, while an RN and the DON acknowledged the order remained in place even though the mat was no longer being used.
Smoking safety interventions were not consistently implemented for four residents who smoked. Two residents were observed smoking with staff supervision but without the smoking aprons listed in their assessments and care plans, and two other residents were also observed smoking in wheelchairs without aprons despite care plan interventions requiring them. The DON confirmed the apron requirement for two of the residents, while the ADON stated residents sometimes complained about the aprons and that he did not know when smoking assessments were completed.
A resident with cerebral palsy, severe cognitive impairment, wheelchair use, and a care plan requiring a mechanical lift for all transfers was manually transferred by a CNA instead of using the lift. During observation, the CNA lifted the resident by the upper back and moved him between the wheelchair and bed without mechanical assistance, despite having completed lift competency training and despite the DON confirming the resident required a mechanical lift for all transfers.
Failure to supervise a resident at risk for elopement led to repeated exit-seeking and wandering events, including being found off the unit and near exterior areas. The resident had dementia with cognitive impairment, hemiplegia, and diabetes, and staff notes described missing documentation of several wandering episodes, an incomplete care plan intervention, and incidents involving a broken alarmed door, a Wanderguard, and an unknown visitor letting the resident off the unit.
A resident with severe cognitive impairment fell during a lift transfer when a sling strap came loose and the chest strap clip broke, and two other residents were observed being transferred with total body lifts using slings that were not verified against their care plans or mobility assessments. Staff interviews showed some CNAs relied on the sling already in the room or on how it fit, rather than consistently checking the care plan or Kardex for the correct sling size and transfer method.
Failure to Follow Fall Interventions
Penalty
Summary
The facility failed to ensure that a resident's fall interventions were in place for one resident reviewed for falls. The resident had diagnoses of dementia and end-stage renal disease requiring dialysis, was documented as having intact cognition but needing supervision with ADLs, transfers, and walker use, and was identified as a fall risk due to ESRD, impulsive behavior, and impaired mobility. The resident's nursing and provider orders directed staff to assist with ambulation, remind the resident to use the call light and wait for staff, and complete frequent safety checks each shift. The resident had a documented fall in which she was found sitting on the floor between her drawer and walker with bleeding from a forehead injury and a skin tear to her jaw, and she was transferred to the hospital where she received stitches. The incident report stated the resident lost her balance when she walked to her drawer to close it. The resident's care plan later identified a self-care performance deficit related to actual falls, weakness, and impaired mobility, and included interventions such as assistance from one staff member with a walker and gait belt, assistance with transfers and toileting, use of assistive devices, skid strips next to the bed, and frequent monitoring for safety. During observations, the resident was seen ambulating and self-transferring in her room and bathroom without staff assistance and at times without using her walker or call light. Staff observed the resident walking independently in her room, and an unidentified staff member passed by without entering the room. The resident stated that she walked and used the bathroom by herself and did not need to follow instructions. Staff interviews confirmed that the resident transferred independently and ambulated without a walker or staff assistance, while another nurse stated the resident was not supposed to self-transfer and that skid strips were not present despite being listed in the care plan. The DON stated that staff were expected to follow resident orders and care plans for safety.
Missing Ordered Fall Mat for High-Fall-Risk Resident
Penalty
Summary
The facility failed to ensure a resident assessed as high risk for falls received the physician-ordered fall prevention intervention of a fall mat positioned on the right side of the bed. Resident #50 was admitted with diagnoses including orthostatic hypotension, lack of coordination, reduced mobility, and communication deficit. The resident’s fall risk assessment showed a score of 50, indicating high risk for falling, and the care plan identified the resident as at risk for falls and fall-related injury due to a history of falls with fracture, cognitive impairment, and decreased safety awareness. During multiple observations, the resident was seen at the bedside and no fall mat was present on the right side of the bed or located in the room. The physician order dated 6/7/2026 specified a mat on the right side of the bed, but the MAR and TAR did not reflect the fall mat as an implemented intervention. The resident stated the fall mat had been removed after a new bed was placed and had been gone for a long time. An RN stated the resident was a fall risk and that the order for the fall mat should be followed or cancelled if no longer needed. The DON stated the bed had been changed out and the mat would get in the way, and the order should have been cancelled.
Smoking Safety Interventions Not Followed
Penalty
Summary
The facility failed to ensure adequate assessment and implementation of smoking safety interventions for four sampled residents who smoked. Residents #12 and #85 were observed smoking in the designated smoking area with staff supervision on multiple occasions, but neither was observed wearing a smoking apron even though the smoking binder and care plan indicated they needed one. During an interview, the ADON confirmed both residents were listed as needing aprons and stated the residents sometimes complained about the apron, but they should not smoke unless they put it on. The ADON also stated he does not go out with smokers often and does not know when assessments are completed. Resident #12 had diagnoses including COPD, muscle weakness, and epilepsy, and smoking evaluations noted tobacco use and balance problems while sitting or standing; smoking was added to the care plan with a clothing protector intervention. Resident #85 had diagnoses including hemiplegia and right-hand contracture, and although initial smoking evaluations indicated tobacco use with no impairments, smoking was later added to the care plan with a clothing protection requirement. Resident #52, who had CVA with right-sided weakness and paralysis, diabetes, mood disorder, major depressive disorder, and right hand and upper arm contracture, was observed smoking in a wheelchair without a smoking apron despite a care plan intervention requiring one. Resident #11, who had TBI, schizoaffective disorder, major depressive disorder, paraplegia, and upper extremity contractures, was also observed in the smoking area in a wheelchair without a smoking apron, and no attempt was made by the smoking monitor to get the apron on. The DON confirmed that Residents #52 and #11 were supposed to wear smoking aprons when smoking, and the facility smoking policy required residents to be educated and evaluated for smoking upon admission, re-admission, and quarterly.
Failure to Use Required Mechanical Lift for Resident Transfer
Penalty
Summary
The facility failed to ensure Resident #5 was transferred with a mechanical lift as required. Resident #5 was admitted with diagnoses including cerebral palsy, BPH, and hypertension, and a quarterly MDS showed severe impairment in thinking with a BIMS score of 4. He required substantial to maximal assistance with toileting hygiene, used a wheelchair for mobility, and his care plan documented a history of falls with interventions initiated for a mechanical lift for all transfers to wheelchairs. A POC task also indicated he required a mechanical lift for transfers every shift, and he was listed among residents requiring a sling/mechanical lift. During observation, CNA C provided incontinent care and transferred Resident #5 from his specialized wheelchair to the bed and back without using a mechanical lift. Instead, she manually lifted him by placing her arms around his upper back and interlocking her fingers. In interview, CNA C stated she had been employed for a month, had completed lift competency during orientation, but did not use the lift because she felt comfortable transferring him without assistance and had never used the mechanical lift on him, although other staff did. The DON stated Resident #5 required a mechanical lift for all transfers and that staff could see this in the POC. The facility policy stated mechanical lifting devices shall be used for lifting and moving residents when necessary.
Failure to Supervise Resident at Risk for Elopement
Penalty
Summary
The facility failed to provide adequate supervision to prevent resident elopement for a resident who was identified as at risk for elopement and did not reside on a secured unit. The resident had diagnoses including hemiplegia, diabetes, and dementia, and the MDS indicated cognitive impairment. The record showed multiple elopement evaluations with changing results, including several assessments that identified the resident as at risk for elopement in July 2026, while earlier assessments had indicated not at risk or were incomplete. The care plan identified the resident as an elopement risk/wanderer related to impaired safety awareness, but the record contained only one incomplete intervention related to wandering, and no resident preferences were included. Behavior monitoring documented exit-seeking and wandering behaviors on multiple occasions in May, June, and July 2026, but progress notes did not document the behaviors noted on 5/21/26, 6/21/26, and 7/14/26. A physician order for a Wanderguard was created after the resident was found wandering outside on the curb, and staff notes described discussions with family and assessments after the resident was returned to the unit. The resident was later involved in additional elopement-related events. Staff statements and progress notes described the resident being found near a door, in the front hall, in the assisted living area, and off the unit near common areas, with staff searching for her after she was reported missing. One note stated the resident could escape through a security door because the alarm was broken and had not been fixed yet. Another investigation note stated the resident was found off the unit in a common area adjacent to the unit after being let off by an unknown visitor. The facility determined that the resident was cognitively unable to recognize the door requiring a code and would be physically unable to open it without assistance. The report states the facility was out of compliance with resident safety and supervision since 4/12/26.
Failure to verify correct sling size and safe lift use during resident transfers
Penalty
Summary
The facility failed to ensure staff followed accident prevention interventions and safe device use for three sampled residents who required total body lift transfers. The report states that four certified nursing assistants did not verify the correct sling size before transferring residents, despite care plans and the lift’s sling-size identification system directing staff to use specific sling sizes based on resident weight and transfer needs. Resident 39 had severe cognitive impairment, Alzheimer’s disease, dementia with behavioral disturbance, anxiety disorder, and muscle weakness. Her care plan and mobility assessments showed a progression from sit-to-stand lift use to total body lift use with two staff members and a medium sling. On 5/1/26, she was transferred from her wheelchair to her bed by a CNA using a sit-to-stand lift when the sling strap came loose from the hook on the lift and the chest strap clip broke, causing her to fall backward onto the floor. She sustained a skin tear on her right forearm, bruising to the right side of her face, redness to the right side of her body, and a bruise on her right frontal scalp. She was sent to the ER, where X-rays showed no acute findings or fractures. Observations later showed resident 39 being transferred with a total body lift using a large sling, and resident 8 and resident 25 were also observed with large total body lift slings on. Resident 8 had paraplegia, moderate cognitive impairment, and a care plan directing total body lift transfers with a medium and extra-large sling, while his mobility assessment indicated an extra-large sling and two staff members. Resident 25 had vascular dementia and muscle weakness; her care plan directed total body lift transfers with two staff members, and her mobility assessment indicated a large sling. Interviews with CNAs showed that staff sometimes relied on the sling already in the room or judged sling size by how it fit, rather than consistently referring to the care plan or Kardex. The DON and MDS coordinator stated that staff were expected to use the resident’s care plan or Kardex to determine sling size for safe transfers.
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