F0658 F658: Ensure services provided by the nursing facility meet professional standards of quality.
D

Failure to Initiate Code Blue and Notify Physician for Full-Code Resident

Regalcare At HarwichHarwich, Massachusetts Survey Completed on 04-07-2026

Summary

The deficiency involves the facility’s failure to ensure that nursing services met professional standards of practice for a resident whose advance directives and physician’s orders identified the resident as a full code. The resident had multiple diagnoses including dementia, Alzheimer’s disease, adult failure to thrive, osteomyelitis of the right ankle and foot, hyperlipidemia, anxiety, severe protein-calorie malnutrition, and pressure ulcers. The facility’s Code Blue policy required staff who find a resident unresponsive to call a Code Blue overhead twice, including unit and room number, and specified that the first responding nurse would determine code status, lead the code, and remain with the patient throughout the event. On the night of the incident, a CNA performing rounds around 4:45 A.M. observed that the resident was lying in bed on his/her back, with eyes half open, not looking well, and not responding to verbal stimuli. The CNA asked a second CNA to assess the resident; the second CNA also felt the resident did not look well and reported to the nurse that the resident looked like he/she was dead. The second CNA stated that the nurse then asked her to bring the crash cart to the resident’s room. The first CNA reported that the nurse did not instruct her to call a Code Blue or 911. According to the nurse’s progress note and interview, around 5:00 A.M. he was notified that the resident was unresponsive. On entering the room, he found the resident unresponsive to verbal and tactile stimuli, with no response to sternal rub, not breathing, without a pulse, cold to the touch, and stiff. He verified that the resident was a full code and began CPR, and asked for the crash cart, but he did not call a Code Blue, did not activate 911, and did not direct CNAs to do so. While performing CPR, he stopped to redirect another resident who entered the room. He acknowledged that he knew the facility’s policies for Code Blue and CPR, and that once CPR is started it should not be stopped until EMS or other staff arrive. He sent a text message to the physician, DON, and unit manager and contacted another nurse to complete an RN pronouncement, but there was no documentation that he spoke with the physician to obtain an order for the pronouncement, and the physician was not notified of the change in condition prior to discontinuation of CPR.

Penalty

No penalty information released
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The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.

Resources

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See other F0658 citations
Failure to Provide Ordered Oxygen Therapy and Hearing Support
D
F0658 F658: Ensure services provided by the nursing facility meet professional standards of quality.
Short Summary

A resident with respiratory history and anemia had oxygen equipment in the room and said they used oxygen at night, but there were no active oxygen orders, no care plan for oxygen use, and no documented SAT monitoring. Another resident with dementia was repeatedly observed without hearing aids despite orders and a care plan directing staff to place and charge them, while staff reported the aids did not work and the resident did not wear them.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Crushed medications given without prior provider authorization
D
F0658 F658: Ensure services provided by the nursing facility meet professional standards of quality.
Short Summary

A resident with severe cognitive impairment, aphasia, dementia, and a history of stroke received clopidogrel, Senexon S, and amlodipine crushed together and mixed with applesauce during med pass before there was an order authorizing crushed meds. The RN said the meds were crushed because it was ordered, while the DON stated meds requiring crushing must have a provider order and that meds should not be crushed without one. The resident's chart lacked authorization to crush meds until later that day, and the facility policy required provider awareness and separate crushing/administering of each medication.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
False documentation of ordered Ace wrap treatments
D
F0658 F658: Ensure services provided by the nursing facility meet professional standards of quality.
Short Summary

False documentation of ordered Ace wrap treatments. Staff charted that an LPN had applied ordered Ace wraps to a resident with edema and heart failure even though observations showed the wraps were not on the resident. The resident said the wraps were supposed to be done daily but rarely were unless he reminded staff, and an LN acknowledged charting the treatment as completed despite it not being provided.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Medication Administration Outside Physician Orders
D
F0658 F658: Ensure services provided by the nursing facility meet professional standards of quality.
Short Summary

Medication administration did not follow physician orders for two residents. One resident's traMADol dose was documented in the eMAR as given even though the controlled substance record did not show the afternoon dose as dispensed, and the DON stated it was not administered. Another resident received midodrine on multiple occasions when BP readings were above the ordered parameters, and the DON stated the medication was given outside of parameters.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Unclarified medication route orders
D
F0658 F658: Ensure services provided by the nursing facility meet professional standards of quality.
Short Summary

A resident with cerebral palsy, dysphagia, and a PEG tube had NPO orders, but also had oral medication orders for a probiotic and Milk of Magnesia. An RN was observed giving the probiotic via PEG tube, and the DON later stated the resident should have nothing by mouth. The facility failed to clarify the physician orders to verify the correct route of medication administration.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Admission Assessment Completed by LPN Without RN Oversight
D
F0658 F658: Ensure services provided by the nursing facility meet professional standards of quality.
Short Summary

Admission Assessment Completed by LPN Without RN Oversight: An LPN completed a resident’s admission assessment and documented multiple skin findings, including skin tears, redness, and discolorations on several body areas. An RN stated that the full admission assessment, including skin, pain, fall risk, Braden, and oral assessments, is the responsibility of the nurse assigned to the resident’s room and that an LPN cannot complete the admission assessment without RN oversight.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
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