Failure to Prevent and Address Resident-to-Resident Physical and Verbal Abuse
Summary
The deficiency involves the facility’s failure to protect residents from resident‑to‑resident physical and verbal abuse and to implement effective interventions to prevent recurrence. Two cognitively intact residents, R1 and R2, both with bipolar and other psychiatric diagnoses, were involved in multiple altercations that included racial slurs, other derogatory remarks, and physical aggression. R1 reported that on one occasion near the elevator, she called R2 derogatory names, including a racial slur, and threw coffee at him; R2 then wheeled toward her and punched her in the chest three times, resulting in a red scratch on her chest. R1 also described a prior incident near the bookkeeper’s office and dietary door where R2 told her to move, called her a derogatory name, and hit her across the chest. R2 corroborated that he had several altercations with a white female resident, including being called a racial slur, having coffee thrown in his face, and then hitting the resident when she would not move out of his way. Staff interviews and documentation show that these incidents were not consistently recognized, reported, or investigated as abuse in accordance with facility policy. The Business Office Manager (V6) recalled hearing R2 call R1 a derogatory name and hearing others in the hallway say, “Don’t hit her,” after which she entered the hallway, confirmed with R1 that R2 had hit her, instructed R2 not to hit R1 again, and directed R1 to move. V6 stated she reported the incident to the Social Service Manager (V7) and informed the Administrator (V1) the next morning. However, V7 denied being informed by V6 of any incident involving hitting and stated she only knew of verbal name‑calling reported by R1, with no physical component. The Psychiatric Rehabilitation Social Service Coordinator (V4) documented on 3/16/26 that R1 reported an incident with another resident involving name‑calling and that it had been reported to another social worker, but there was no documentation of a physical altercation or an abuse investigation. The Administrator, who is the abuse coordinator, stated she had no knowledge of staff reporting derogatory remarks, coffee being thrown, or hitting between R1 and R2. The facility’s own abuse policy defines physical abuse as including hitting and verbal abuse as including disparaging and derogatory terms, and requires immediate investigation, identification and interviewing of all involved persons, and thorough documentation when abuse is suspected or reported. Despite this, the repeated episodes of derogatory language, racial slurs, and physical contact between R1 and R2 were not treated as abuse events requiring immediate reporting and investigation. The Administrator acknowledged that hitting another resident or throwing coffee at another resident’s face are acts of physical abuse and that failure of staff to report such incidents prevents the facility from knowing how to prevent recurrence. The lack of timely recognition, reporting, and investigation of these resident‑to‑resident altercations, and the absence of effective interventions to prevent further incidents, constitute the deficiency. A separate deficiency component involves the facility’s handling of resident‑to‑resident abuse between R3 and R4. R3, who was cognitively intact, reported that R4, a former roommate, had been bullying her, following her throughout the facility, and making it uncomfortable for her to remain in their shared room, leading to a room change. Staff, including the PRSC (V5) and an LPN (V17), stated that R4 followed R3 to her new room, insisted she could go into any room she wanted, and continued to bother R3. R3 later reported that while she was in the receptionist area, R4 approached her, made threatening statements, jumped into her face, and pushed her on the left side of her face. The Administrator (V1) stated that R3 came to her office and reported that R4 had pushed her in the face in the receptionist area, and that video footage confirmed R4 pushing R3. Although the facility ultimately reported the incident between R3 and R4 to the state and sent R4 to the hospital for aggressive behavior, the report shows that the facility did not perform individual abuse and aggression assessments for R3 and R4, and the Administrator stated that such assessments were not done and that this information was only included in the care plan. R3’s care plan stated that she would remain safe and free of mistreatment, while R4’s care plan documented a pattern of manipulative behaviors, false claims, verbal aggression, and attempts to cause negative interactions between peers and staff. Despite this known behavioral history, R4 was able to continue following and bullying R3, including entering R3’s new room without authorization and ultimately making physical contact by pushing R3 in the face. The failure to prevent and protect R3 from resident‑to‑resident abuse, in the context of R4’s documented aggressive and manipulative behaviors, further demonstrates the facility’s failure to ensure residents were free from abuse. Across these events involving R1, R2, R3, and R4, the facility did not consistently implement its abuse, neglect, and exploitation policy, which requires immediate investigation of suspected abuse, identification and interviewing of all involved persons, and complete documentation. Staff did not uniformly recognize or report resident‑to‑resident physical contact and derogatory, racially charged language as abuse, and the Administrator was not promptly informed of all incidents. The absence of timely reporting, investigation, and effective interventions allowed repeated altercations between residents, including physical hitting, pushing, and the use of racial slurs and other derogatory remarks, affecting three of three residents reviewed for abuse.
Penalty
Resources
Below are regulatory guidelines relevant to this citation:
A CNA aggressively slapped and grabbed a resident’s wrist during lunch feeding assistance, then roughly pulled the resident’s hand off his shirt sleeve after she had grabbed it. The CNA had prior disciplinary actions, including a previous feeding incident in which a resident choked and required the Heimlich maneuver. A nurse later assessed the resident and found no bruises or cuts.
A facility failed to protect two residents from resident-to-resident physical abuse. In one incident, a resident with dementia and cognitive impairment was struck during a dispute over TV volume and responded by scratching the other resident. In another, a resident with dementia and physically aggressive behaviors scratched a roommate’s face, leaving superficial marks. Staff interviews and clinical records confirmed both altercations and the resulting injuries.
A resident with a left ankle fracture, muscle weakness, and total-assist transfer needs was supposed to receive 2-person assistance and remain NWB on the left leg. Instead, a nurse aide transferred the resident with only one staff member during a toilet-to-wheelchair transfer, and the resident heard a pop and developed increased pain. X-ray and hospital imaging confirmed fractures of the distal R tibia and fibula, and the facility substantiated neglect for not following the care plan.
Failure to Protect Resident from Repeated Room Intrusions: A cognitively intact resident with depression and hip OA was repeatedly frightened when another resident with dementia and wandering behaviors entered her room, took belongings, and could not be reliably redirected. Staff used a stop sign banner and other barriers, but the other resident continued to enter the room, and the resident became so fearful that she requested discharge before completing her therapy goals.
Failure to protect a resident from alleged physical abuse: A resident with COPD, speech disturbances, and dysphagia reported that an LPN pushed them in the chest during med pass after they refused meds, causing them to fall. The resident had no visible injuries, but the report was documented by nursing staff and the NP, and the resident later reiterated by writing/gestures that the LPN pushed them. The LPN denied pushing the resident and described the contact as accidental, while the facility concluded there was no evidence of abuse.
A resident-to-resident sexual abuse allegation was not thoroughly investigated, and the resident was not promptly protected or monitored after the allegation. In a separate issue, a handwritten sign with personal care instructions was posted above another resident's bed, and an RT, LPN, RN, and CNA all acknowledged it was a privacy and dignity concern and against facility policy.
Failure to Protect Resident from Abuse During Feeding Assistance
Penalty
Summary
The facility failed to ensure a resident’s right to be free from abuse during lunch assistive feeding. While standing about 3 feet from the lunch table, the surveyor heard a CNA aggressively slap Resident #56’s left wrist and observed the CNA grab the resident’s left wrist and roughly pull her hand off of his shirt sleeve after she had grabbed it. The surveyor then continued observing the meal and later reported the incident to the DON and Administrator. Resident #56 was assessed by a licensed nurse after the incident, and no bruises or cuts were found on her wrists. The CNA involved had been hired by the facility in 2024, had signed the facility’s Resident Abuse Procedural Summary, and had attended behavior training in 2026. The CNA also had three prior disciplinary actions, including a prior incident in which a resident choked after being given too large a bite during assistive feeding and required a Heimlich maneuver.
Failure to Protect Residents from Resident-to-Resident Physical Abuse
Penalty
Summary
The facility failed to ensure two sampled residents were free from physical abuse by other residents. One resident with dementia, anxiety, chronic pain, visual hallucinations, and moderate cognitive impairment was involved in an altercation with a roommate after a disagreement about TV volume. The incident escalated when the roommate attempted to take the TV remote and struck the resident with an open hand, and the resident responded by scratching the roommate. The record also documented a new scratch on the resident’s left hand and later noted that the resident no longer wanted to share a room with the other resident. The other incident involved a resident with dementia and significant cognitive impairment who had a behavior care plan for impaired safety awareness and physically aggressive behaviors. The record stated that the resident clawed a roommate in the face, leaving superficial scratches and red marks on the roommate’s chin and cheek. The roommate’s record reflected ongoing monitoring for scratches to the chin and neck, and the roommate stated that the other resident reached up and ran fingernails across her face while they were getting up for breakfast. Facility documentation and staff interviews confirmed both resident-to-resident incidents. Staff described the first event as a physical altercation triggered by conflict over TV volume, and the second as an incident in which one resident scratched another resident’s face. The DON stated the facility investigated and reported the incidents, and also acknowledged that the documentation surrounding the second event was inconsistent and did not meet expectations or policy. The cited deficiency was based on the facility’s failure to ensure the residents were protected from physical abuse by other residents.
Failure to Follow Two-Person Transfer Plan Resulted in Resident Fractures
Penalty
Summary
The facility failed to protect a resident from neglect when staff did not follow the resident’s individualized transfer plan requiring assistance from two staff members. The resident was admitted with a left lower leg trimalleolar fracture, polyosteoarthritis, and muscle weakness, and the MDS indicated the resident was cognitively intact but required total assistance for transfers and toileting. The comprehensive care plan and physician orders both directed staff to provide two-person assistance for transfers and to maintain non-weight-bearing status on the left lower extremity. During a transfer from the toilet to a wheelchair, one nurse aide assisted the resident without a second staff member. According to the documentation, the resident stood without difficulty, but during the pivot transfer the resident’s right foot turned inward and both the resident and the aide heard a loud pop. The resident immediately reported increased pain. Later that day, x-ray findings identified an acute fracture of the right tibia, and the resident was transferred to the hospital emergency department for further evaluation and treatment. Hospital imaging confirmed fractures of the distal right tibia and fibula, and the resident was scheduled for surgical repair. The facility’s investigation determined that the aide transferred the resident with only one staff member despite the care plan and physician order requiring two staff members, and that this failure directly resulted in the resident sustaining the fractures. The facility substantiated caregiver neglect and terminated the employee following the investigation.
Failure to Protect Resident from Repeated Room Intrusions
Penalty
Summary
The facility failed to protect a cognitively intact resident with osteoarthritis of the right hip and major depressive disorder from mental abuse by another resident. The resident was admitted as a vulnerable adult and her care plan identified a goal of being free from abuse, neglect, or financial exploitation, but it did not include interventions to protect her from abuse. The resident later reported that another resident repeatedly entered her room, scared her, and took belongings, and she asked staff to contact her lawyer. She also began using a stop sign banner across her door and later barricaded her room with a walker, closet door, and bedside table because she was afraid of the other resident. The other resident had moderate cognitive impairment, vascular dementia with agitation, and Alzheimer’s disease, and his care plan documented restlessness, agitation, sundowning, wandering into other residents’ rooms, and urinating in public. Progress notes showed repeated episodes of wandering into other residents’ rooms, difficulty with redirection, aggression toward staff, and disruptive behavior in resident rooms. Notes also documented that he entered the affected resident’s room on multiple occasions, and staff observed that he could move barriers out of the way and continue entering the room despite attempts to block access. Staff interviews confirmed that the resident was very scared of the other resident and that the repeated room intrusions continued over several days. Staff stated that stop sign banners did not stop him, closed doors did not stop him, and that it often took two or more staff to remove him from rooms. The resident requested discharge from the facility and left before reaching her maximal level with therapy services. Therapy documentation stated she was improving but still needed higher-level therapy before discharge, and the therapy director stated her early discharge was because she could not remain in the facility due to the other resident coming into her room. Facility records also showed staffing levels that were below the facility assessment on several shifts, and the assignment sheets did not identify a staff member assigned to 1:1 observation for the wandering resident.
Failure to Protect Resident from Alleged Physical Abuse
Penalty
Summary
The facility failed to ensure that a resident was free from physical abuse when a nurse allegedly made physical contact with the resident during medication administration. Resident #7, who had diagnoses including COPD, speech disturbances, and dysphagia, had intact cognition on the MDS dated 03/18/2026 and was care planned as at risk for misappropriation, neglect, abuse, and/or exploitation. On 04/08/2026, the resident reported to the RN supervisor that an LPN pushed them in the chest after they refused medications, causing them to fall to the floor. The resident was assessed and no visible injuries were noted. The resident’s report was documented in nursing and medical progress notes, and the facility’s investigation recorded that the resident was visibly upset while describing the incident. The LPN denied the allegation and stated that any contact was accidental, describing that the resident was close behind them as they left the room and that the resident’s chest contacted their back or shoulder. The RN supervisor, DON, and NP each documented interviews and assessments in which no bruising, swelling, or visible injury was found, and the resident later communicated by writing and gestures that they had told the LPN to leave the room and that the LPN pushed them in the chest and they fell. The facility concluded there was no evidence of abuse, neglect, exploitation, or mistreatment, despite the resident’s allegation and the conflicting accounts from the LPN and resident. The RN supervisor stated law enforcement was notified and police interviewed the resident and the LPN, but no report was filed. The DON later stated the contact was accidental and that the resident’s reporting was inconsistent regarding whether a fall occurred.
Failure to Protect Resident from Abuse and Maintain Privacy
Penalty
Summary
The facility failed to ensure a resident was free from abuse when a resident-to-resident sexual abuse allegation was not thoroughly investigated and the resident was not promptly protected or monitored after the allegation. The report states this involved 1 of 52 sampled residents, Resident 45, and that the deficient practice had the potential to place the resident at risk for continued abuse, emotional distress, fear, anxiety, a diminished sense of safety, and delayed implementation of interventions necessary to protect the resident from further abuse. The facility also failed to protect the privacy and confidentiality of Resident 58. Resident 58 was admitted with diagnoses including chronic obstructive pulmonary disease. During observation, a handwritten sign reading, "Attention please no briefs chucks only!!" was posted above the resident's bed and remained there on a later observation. Staff members including a Respiratory Therapist, LPN, RN, and CNA each acknowledged the sign was visible above the bed and stated it was a privacy, dignity, and policy issue. A facility Residents Rights policy stated residents have the right to privacy and confidentiality with personal care and medical records, and that resident medical and personal care information is private and staff are required to respect and uphold resident privacy at all times.
Trusted data from CMS and state health departments
Every citation, penalty and Plan of Correction is sourced from public CMS records (latest release October 8, 2026) and official state health department websites — never guesswork.
In your survey window? See what surveyors are citing.
The Survey-Prep Report maps your facility's risk from 12 months of CMS and state citation data — what's being cited around you and what to check first. $129 one-time.