Failure to Protect Resident Confidentiality and Privacy During Care
Penalty
Summary
Surveyors determined that the facility failed to maintain the confidentiality of residents’ personally identifiable information and failed to provide privacy during care on multiple nursing units. On the North nursing unit, at 8:57 a.m., resident-identifiable information related to care and showers was observed taped to the nurse’s station desk in a manner visible to any passerby. On the South nursing unit, at 9:02 a.m., resident-identifiable information regarding care was observed lying openly on the nurse’s station desk, also visible to anyone passing by. In addition, on the North nursing unit at 8:52 a.m., two nurse aides (Employees E4 and E5) were observed wearing earbuds while providing care to residents. During an interview later that day at 1:31 p.m., the Assistant DON (Employee E1) confirmed that the facility failed to maintain confidentiality of residents’ personal identifiable information as required and failed to maintain privacy during the provision of care. These findings were cited under 28 Pa. Code: 201.14(a) Responsibility of licensee, 201.29(c.3) Resident Rights, 211.5(b) Medical records, and 211.12(d)(1)(3) Nursing services.
