F0941

E

Failure to Provide Effective Communication Training to Direct Care Staff

Saxonburg, Pennsylvania Survey Completed on 03-14-2026

Penalty

No penalty information released

Summary

Surveyors determined that the facility failed to provide required training on effective communication for five of five sampled direct care staff members. Review of the facility’s employee listing showed that one RN and four NAs were hired on various dates between 10/30/23 and 12/4/24. Examination of facility-provided education documents and individual training records for these staff members revealed no evidence that they had received education on effective communication as required by facility policy and state regulations. During an interview on 3/14/26 at 1:00 p.m., the Interim Nursing Home Administrator confirmed that the facility had not provided effective communication training to these identified staff members.

The deficiency was cited under 28 Pa Code: 201.14(a) Responsibility of licensee, 28 Pa Code: 201.18(b)(1) Management, and 28 Pa Code: 201.20(a)(6)(d) Staff development, based on the lack of documented training and the administrator’s acknowledgment of this omission.