Survey Results Not Clearly Posted or Identifiable in Lobby
Penalty
Summary
The deficiency involves the facility’s failure to make survey results easily accessible and visible to residents and visitors in the main lobby. During a Resident Council meeting attended by eight residents, participants reported they did not know where the survey results were located. One resident stated that in the past the facility had posted a sign indicating they had passed the survey. Subsequent observation of the receptionist desk and adjacent sitting area in the main lobby showed that no survey results were accessible and no signage was visible to direct residents or visitors to the survey results. On a later observation and interview at the receptionist desk, there was still no visible signage indicating the location of the survey results. The receptionist stated that residents and visitors needed to ask for the survey book and pointed to a white binder on the reception desk countertop, which was approximately four feet from the floor and partially obscured by foliage and decorations, with no visible identification on the cover. When turned over, the binder cover indicated it contained information including results of compliance surveys and that similar notebooks were in each neighborhood. The administrator stated that survey results were kept at the receptionist desk and in each neighborhood, that the signage was printed on the front of the binder, and that residents were told survey results during Resident Council meetings.
We Help Long-Term Care Teams Stay Survey-Ready
We process and analyze inspection reports and plan of correction using AI to extract insights and trends so providers can improve care quality and stay ahead of compliance risks.