Failure to Maintain Elevators in Safe Working Condition
Penalty
Summary
The facility failed to maintain essential elevator equipment in safe working condition, affecting two of three elevators (Elevator #2 and #3). Observations over several days showed "Not Working" signage posted on both elevators, yet Elevator #2 was still being used and was noted to skip the third floor. Resident council meeting notes revealed that residents reported these two elevators had been broken for several months and that they had raised this issue repeatedly at prior resident council meetings without resolution. Residents reported that the malfunctioning elevators restricted their movement within the building and interfered with normal access to other areas. Residents also reported that food was arriving cold to their units because Elevator #3, which is mainly used to transport food to all units, was broken, requiring use of an alternate elevator. One resident stated they often could not leave their unit due to the broken elevators. The Director of Recreation acknowledged awareness of the broken elevator and described delays in moving residents around the facility, including having to wait or page for an elevator when needed. The Director of Maintenance confirmed that the facility has three elevators, with two for passengers and one for moving items, and that Elevators #2 and #3 were out of service and undergoing refurbishment. The Administrator confirmed that Elevators #2 and #3 had been broken and out of service for a few months and acknowledged receiving complaints from residents and families about the elevator problems.
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