Failure to Supervise Elopement-Risk Residents and Implement Elopement/AMA Policies
Summary
The deficiency involves the facility’s failure to ensure that residents at risk of elopement remained under adequate supervision and that the environment was free from accident hazards, resulting in two separate elopement incidents. Facility policies required that when a resident was discovered missing, staff conduct a thorough search of the building and premises, notify the Administrator, Director of Nursing Services, the resident’s legal representative, attending physician, and law enforcement, and, under the emergency preparedness missing resident procedure, initiate a Code Pink, search the facility and grounds, and notify police if the resident was not found within 10 minutes. The facility also had an Against Medical Advice (AMA) policy requiring that cognitively intact residents who leave against professional advice receive information about risks, be asked to sign AMA documentation, and that staff complete careful, comprehensive documentation of education, counseling, options, reactions, and all facility actions, including contacts with the physician and Adult Protective Services. One resident, admitted with alcohol abuse with withdrawal delirium, dysphagia, and opioid dependence, was assessed as cognitively intact with a Brief Interview for Mental Status score of 14/15 and identified as an elopement risk on the interdisciplinary assessment. The care plan for wandering and elopement risk set a goal for the resident to remain safely under supervision and within the facility unless escorted, with interventions including documenting and notifying providers of behavior intensity, duration, or frequency and redirecting the resident. The resident also had a care plan for substance use disorder history, including monitoring for signs of acute intoxication or potential substance use and promoting supportive communication. Progress notes documented that an electronic monitoring device was applied on admission for wandering tendency, that the resident repeatedly expressed a desire to leave due to pain and facility restrictions, and that the resident attempted to leave through the front door several times, yelling and being aggressive, but was calmed. There was no documented evidence that the medical provider was notified of the resident’s repeated statements about wanting to leave against medical advice or of the attempts to leave the facility. On the night and early morning when the elopement occurred, documentation and interviews showed the resident continued to complain of pain, paced the hallway, and was sweating, swearing, and talking fast. An LPN documented promising to speak to the physician about an extra dose of tramadol, offering a topical analgesic that the resident refused, and then allowing the resident to sleep in a chair in the front lobby because they were calm. Later, when staff attempted to administer medications, the resident was no longer in the chair or room, and a head count showed the resident was the only one unaccounted for. The resident’s health care proxy reported not being called until hours after the resident had already arrived at a local hospital emergency department and stated the facility asked if they knew the resident’s whereabouts. The proxy also reported being told the resident had cut off their electronic monitoring device and left it at the front desk and that the facility said the resident had the right to leave and there was no risk. The DON stated they reviewed camera footage showing the resident with all belongings in the lobby and then leaving through the front door, and asserted that because the resident was alert and oriented, the facility had no responsibility and the incident was not an elopement. There was no documentation of AMA education, counseling, options, or resident/responsible party reactions, and no evidence that AMA paperwork was discussed or signed, despite the resident being treated as an AMA discharge. A second resident, admitted with Alzheimer’s disease, cognitive communication deficit, and generalized muscle weakness, had severely impaired cognition and was care planned as at risk for wandering into unsafe areas or elopement without supervision. The care plan goal was for the resident to be maintained safely under staff supervision and remain away from unsafe areas and within the facility unless escorted, with interventions including identifying behavior patterns, documenting behavior intensity, duration, and frequency, orienting to daily routines, referring for psychiatric consult as ordered, and ensuring proper placement and functioning of an ankle electronic monitoring device. Treatment records showed electronic monitoring device checks every shift beginning on a specified date. On the day of the incident, an alarm sounded from a unit exit door, prompting staff to initiate resident accountability, and dietary staff observed the resident alone outside near the exit door in a wheelchair and returned the resident inside. Investigation statements indicated the resident had last been seen on the unit shortly before being observed outside. During interviews, the DON acknowledged that electronic monitoring device orders for this resident were never placed in the Medication or Treatment Administration Record when ordered, and that monitoring of residents’ electronic monitoring devices was only added to the record after a quality assurance audit following the elopement incident. The DON also stated that the door the resident exited was an emergency exit with an alarm but was not connected to the electronic monitoring device system. These actions and omissions resulted in one resident leaving the facility without staff knowledge and being located hours later at a hospital, and another resident with severely impaired cognition exiting through an alarmed emergency door and being found outside on facility grounds, constituting Immediate Jeopardy and substandard quality of care for the first resident and no actual harm with potential for more than minimal harm for the second resident.
Removal Plan
- Confirmed by review of camera footage and interviews with six staff of various titles that the front door to the facility was manned.
- Revised the elopement policy to add that when a resident is found missing from the facility, staff are to follow the missing person policy.
- Revised the missing person policy to add steps for residents who have not signed or declined to sign Against Medical Advice paperwork, including immediately notifying the Administrator or Director of Nursing, notifying the police, and notifying the New York State Department of Health.
- Educated employees on the revised elopement and missing person policies, with rosters and education sign-off sheets.
- Verified via interviews with staff members of various titles that they had been educated on the revised elopement and missing person policies.
Penalty
Resources
Below are regulatory guidelines relevant to this citation:
Failure to ensure effective fall alarms and supervision: two residents had Smart Caregiver monitoring devices set to LOW volume, and one resident's bed alarm did not alert staff before the resident was found on the floor after an unwitnessed fall. One resident had dementia, osteoporosis, prior TIA, and cognitive impairment and was fully dependent on staff, while staff also found that a second resident's bed and recliner alarms did not activate properly during testing.
Failure to assess the safety of perimeter mattresses for two residents. Both residents had severely impaired cognition and significant mobility limitations, and both care plans included use of a perimeter mattress to define the edges of the bed. However, their Mobility, Physical Device, and Fall Risk assessments lacked documentation of a perimeter/defined edge mattress assessment. Staff interviews showed inconsistent understanding of the required order, IDT review, engineering review, and safety assessment before use.
Improper Mechanical Lift Transfers: A resident with dementia, spinal cord dysfunction, and dependence for transfers was supposed to be moved with a full-body mechanical lift and two staff members, but a TMA stated she transferred the resident alone. The resident reported that staff sometimes used only one person for lift transfers because of staffing shortages, while other staff and the DON stated this was unsafe and against policy.
Two residents were involved in accident-hazard deficiencies. One resident with cancer, PVD, and Alzheimer’s disease was observed in a wheelchair with feet extending past short footrests, with the lower legs resting against the hard footrests despite a care plan entry for padding. Another resident with dementia and a hx of falls had an unwitnessed fall, but ordered orthostatic BP monitoring was not completed accurately and staff reported no post-fall PT referral was received.
A resident was given a new electric wheelchair without a prior therapy assessment and could not stop the chair, causing it to strike a bed frame and resulting in a leg laceration, tibia/fibula fractures, and a syncopal episode from blood loss. Another resident with cognitive impairment and high fall risk continued to self-transfer and fall, but the care plan was not updated with new fall interventions after repeated incidents.
A CNA used a Hoyer lift alone to weigh one resident, and another CNA was observed using a Hoyer lift alone to weigh a second resident. One resident’s care plan called for a 2-assist Hoyer lift, and the facility’s lift competency checklist and policy both required two caregivers for mechanical lift use; the DON and Director of Therapy also stated that two staff members are always required.
Failure to Ensure Effective Fall Alarms and Supervision
Penalty
Summary
The facility failed to provide adequate supervision and effective use of assistive fall-prevention devices for two residents who were reviewed for fall precautions. One resident had diagnoses including unspecified dementia, age-related osteoporosis, a history of transient ischemic attack, and cognitive impairment, and was described by the POA as weak, bedbound, and unable to participate in physical therapy after a prior right femur fracture. The resident was completely dependent on staff for eating, hygiene, mobility, and toileting, and the care plan included a bed alarm per orders. The resident was found on the floor next to the bed after an unwitnessed fall. The POA reported receiving a call from the facility that the resident had been found on the floor and was not injured, and stated the resident frequently forgot to ask for help and had tried to get up without assistance before. A nurse stated the bed alarm was not heard when the resident fell, and the facility was unable to provide evidence that the bed alarm functioned as intended or alerted staff before the resident was found on the floor. The event report identified the fall as unwitnessed and did not indicate that a bed alarm alerted staff. The facility also failed to ensure the Smart Caregiver sensor pad monitoring system used for another resident was functioning properly and set at an audible volume. Two Smart Caregiver monitor boxes at the nurses' station for that resident's bed and recliner were observed set to LOW volume, and the chime settings faced the back wall of the desk. When a CNA tested the recliner alarm from the resident's room, the monitor at the nurses' station did not illuminate or sound an alert on either attempt. The CNA changed the batteries but did not retest the device, and both CNAs stated they could hear alarms only if they were near the nurses' station and did not recall training on operation or testing of the devices. The facility director stated the facility did not perform preventive maintenance on the devices and relied on staff to ensure they functioned properly.
Failure to Assess Safety of Perimeter Mattresses
Penalty
Summary
The facility failed to ensure that 2 residents with perimeter mattresses were assessed for safety. One resident had a significant change MDS showing severely impaired cognition, dementia, reduced mobility, muscle weakness, and need for assistance with bed mobility, sitting, standing, and transfers. That resident’s care plan identified limited physical mobility related to dementia with mood disturbance and anxiety, a genetic muscle disorder, spinal stenosis, and osteoarthritis, and included use of a perimeter mattress to help find the edges of the bed for bed mobility. However, the resident’s Mobility, Physical Device, and Fall Risk assessment lacked documentation of an assessment for a perimeter/defined edge mattress. The second resident’s annual MDS showed severely impaired cognition, dementia, multiple sclerosis, repeated falls, and need for partial to moderate assistance with bed mobility. The care plan identified limited physical mobility related to weakness, falls, incontinence, hypertension, renal disease, dementia, MS, depression, and delusional disorder, and included use of a bariatric sized bed with a perimeter mattress to define the edges of the bed. That resident’s Mobility Physical Device and Fall Risk assessment also lacked documentation of an assessment for a perimeter/defined edge mattress. During observation, the resident was in bed asleep with a perimeter mattress. Staff interviews showed differing understanding of whether a physician order, assessment, IDT review, engineering review, and safety assessment were required before use of a perimeter mattress, and the DON confirmed both residents’ most recent assessments lacked documentation of a perimeter/defined edge mattress assessment.
Improper Mechanical Lift Transfers
Penalty
Summary
The facility failed to ensure transfers were performed according to R24’s assessed needs, care plan interventions, and facility policy. R24’s records showed she had diagnoses including non-traumatic spinal cord dysfunction, diabetes, dementia, depression, heart failure, and asthma. She was dependent on staff for toileting and transfers, was frequently incontinent of bowel and bladder, and had care plan directions for assistance with transfers using a full-body mechanical lift and two staff members. During interviews, a TMA stated she transferred R24 with the full-body mechanical lift by herself because R24 needed to use the bathroom and she felt the transfer was safe. R24 stated staff sometimes transferred her with only one staff member and said they told her there was not enough staff. Other staff interviewed stated transfers with the full-body mechanical lift using one staff member were unsafe and should not occur. The facility policy for using a mechanical lift stated that at least two trained associates are needed to safely move a resident with a mechanical full-body floor-based lift or ceiling/overhead full-body lift.
Unsafe Wheelchair Fit and Incomplete Post-Fall Monitoring
Penalty
Summary
The facility failed to provide an environment free from accident hazards for two residents. Resident 27 was readmitted with diagnoses including cancer, peripheral vascular disease, and Alzheimer's disease and was sometimes able to make needs known. On multiple observations, Resident 27 was seated in a slightly tilted back wheelchair with feet extending beyond the footrests, and the back of the lower legs rested against the hard footrests above the ankle/heel area. A pillow was observed either on the floor or behind the legs rather than padding the footrests. The focused care plan for skin integrity included padding to wheelchair footrests, and staff interviews confirmed the footrests were too short and needed adjustment or replacement, but staff had not notified therapy or otherwise addressed the wheelchair fit. Resident 50 was admitted with diagnoses including dementia, history of falls, and UTI and was sometimes able to make needs known. The care plan identified the resident as at risk for falls. After an unwitnessed fall in the 300 hallway, the incident investigation added interventions to monitor orthostatic blood pressures and refer to physical therapy. However, the record showed an orthostatic blood pressure order on 05/20/2026 was not completed, and subsequent orthostatic blood pressures recorded the same blood pressure and pulse for all three positions on 05/22/2026, 05/23/2026, and 05/24/2026. Staff later stated they had not received a post-fall therapy referral, and the DNS stated the resident should have had orthostatic blood pressures taken accurately to rule out orthostatic hypotension.
Failure to assess electric wheelchair use and update fall interventions
Penalty
Summary
The facility failed to comprehensively assess a resident for the use of an electric wheelchair and failed to develop new interventions to reduce fall risk for another resident. The report states that the facility’s policies required a device evaluation before an electric wheelchair was initiated, resident education and consent, and an updated service plan identifying device use and other interventions. The fall management policy required individualized care plan updates, a systematic review after each fall, identification of root cause, and review of prior interventions when new interventions were implemented. Resident 73 was admitted with weakness and lymphedema and had an above-the-knee left leg amputation, requiring assistance with bed mobility, transfers, and locomotion. The resident’s record showed cognitive intactness, lower extremity impairment, supervision or touch assistance for bed-to-chair transfers, and use of a manual wheelchair. On 4/17/26, a newly issued electric wheelchair was delivered and the resident was assisted into it. The resident reported that the representative showed how the chair worked but not enough, and that the resident did not know how to stop it. The resident then returned to the room, could not stop the chair, and the chair continued forward into the bed, causing the resident’s right leg to strike the metal bed frame. The resident sustained a five-centimeter laceration to the right anterior lower leg, fractures of the right tibia and fibula, and a brief syncopal episode secondary to blood loss. The resident also received an anticoagulant, which contributed to significant bleeding. The clinical record contained no evidence that the resident had been assessed to safely operate the electric wheelchair before use. Resident 3 was admitted with a right total hip replacement with deep hardware removal and post-traumatic osteoarthritis of the right hip. The resident had a high fall risk on Morse Fall Scale assessments, cognitive impairment on OT evaluation, and a PT evaluation showing a score of zero on the Short Physical Performance Battery, indicating high fall risk and increased risk of mobility disability. The resident fell on 3/31/26 after getting up independently and sustained a right femur fracture requiring surgical repair, and fell again on 5/12/26 after getting up independently and sustained a skin tear to the right elbow. The care plan identified fall risk and included reminders to use the call light, non-skid socks, and one-person assistance for toileting and transfers, but revisions to the care plan did not add new or amended fall prevention interventions. Staff statements indicated the resident continued to self-transfer and toilet without assistance, staff believed the resident was independent, and the existing fall prevention interventions were ineffective.
Unsafe One-Person Use of Mechanical Lift
Penalty
Summary
The facility failed to ensure safe use of a mechanical lift for 2 of 3 residents reviewed for accidents. During an observation on 6/2/2026 at 8:42 AM, Resident #4 was lying on his bed on top of a Hoyer pad while CNA Staff K stood on the right side of the bed with a mechanical lift; the lift hand bags were observed over the resident, and no other staff member was in the room. Staff K stated that he was weighing Resident #4 and that normally only one person uses the Hoyer lift for weights, although the resident’s care plan documented a Hoyer lift with 2 assist. On 6/4/2026 at 10:15 AM, CNA Staff D was observed using a Hoyer lift alone to obtain Resident #13’s weight, with the resident lifted approximately 12 inches off the mattress in the sling and no other staff present. Staff D stated that he was performing weekly weights and most of the time did the weights using the Hoyer lift by himself. Resident #13’s MDS Section GG coded the resident as dependent, and the facility’s mechanical lift competency checklist stated that two caregivers are present, while the facility policy for using a mechanical lifting device stated that at least two nursing assistants are needed to safely move a resident with a mechanical lift. The DON and Director of Therapy both stated that a mechanical lift should always be used by two staff members.
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