Failure to Arrange Needed Hearing Evaluation
Penalty
Summary
The facility failed to ensure a resident received proper treatment to maintain hearing by not arranging a needed hearing evaluation. During an interview on 11/18/25, Resident #1 reported experiencing hearing loss in her left ear and stated she had requested a hearing evaluation but had not been scheduled. Record review showed the resident had been readmitted to the facility on an unspecified date, and care plan conference notes in the EMR documented on 07/18/25 that a hearing appointment was already scheduled and on 10/18/25 that the resident needed an appointment. In a subsequent interview on 11/21/25, the Regional Clinical Nurse confirmed that the care plan notes reflected the resident’s request for a hearing evaluation and acknowledged that the resident had not yet been seen or scheduled for this evaluation. This deficient practice was identified for 1 of 1 residents reviewed for vision and hearing and was noted as likely to result in residents losing some independence if they cannot hear, which would compromise their quality of life.
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