Failure to Implement and Communicate Effective Fall-Prevention Measures for Multiple Residents
Summary
The deficiency involves the facility’s failure to identify causal factors for falls and to implement and communicate effective fall-prevention interventions for multiple residents with known fall risks. One resident with congestive heart failure, atrial fibrillation, dizziness, and intermittent confusion was admitted requiring one-person assist with a walker and gait belt in the room and a wheelchair outside the room. This resident was on anticoagulants and later had a care plan problem for delirium with fluctuating cognition and confusion. The resident experienced an unwitnessed fall in the bathroom after going alone without using the call light, resulting in a head hematoma and subsequent hospital admission for a brain bleed. The care plan contained general fall interventions such as non‑slip footwear, environmental safety, night light, and dycem, and later added a sign to call for assistance and frequent checks, but the resident was known to refuse to use the call light due to embarrassment and was toileted about every two hours. A subsequent fall occurred when the resident was self‑transferring, with major injury including a left femur and wrist fracture and a scalp laceration. The fall investigation cited environmental factors and a bed alarm as an immediate measure, but there was no evidence in the care plan that a bed alarm was actually implemented, and the investigation did not identify why the resident was self‑transferring. Another resident with unspecified dementia with psychotic disturbance, generalized anxiety disorder, restlessness, agitation, severe cognitive impairment, and impaired cognition, mobility, and safety awareness had multiple falls over a short period. These included falls from a wheelchair in the dining room, from a wheelchair with head impact, from a recliner while self‑transferring, and from a wheelchair during a fire drill despite dycem and a gel cushion. The care plan listed interventions such as environmental safety, bed in lowest position, dycem and gel cushion in wheelchair, not leaving the resident alone in the dining room, dycem to recliner, a different lower wheelchair, and routine checks with recognition that the resident did not use the call light. However, the daily pocket care plan used by staff did not include these fall interventions. Fall event reports for several of the falls documented no immediate measures to prevent future falls, and one investigation recorded “I don’t know” as the root cause, with only first aid and rest noted. Progress notes did not document reevaluation of interventions or attempts at different strategies despite repeated falls, and staff confirmed that existing interventions were not successful and that confused residents could not be educated. A third resident with a long‑standing fall care plan and a history of sliding from wheelchair and recliner had multiple falls from wheelchair and recliner, including events in common areas and the hall, with injuries requiring emergency room evaluation and sutures. The care plan contained numerous interventions over time, such as keeping the bed low and locked, frequent checks, dycem on wheelchair, avoiding the recliner, placing the resident in bed after meals, placing food within reach, and not leaving the resident alone in the wheelchair with increased checks. Fall documentation for one event showed inconsistent accounts of when the resident was last toileted and last checked, with one page signed by a dietary aide who would not have known those details. The intervention “do not leave alone in wheelchair, increase checks” was recognized by the MDS nurse as effectively requiring 1:1 supervision, which the facility could not sustain, and this intervention was not added to the care plan until 11 days after the fall review. Staff also confirmed that the care plan contained conflicting guidance about whether to keep the resident in the common area or put them in bed after meals. A fourth resident with a left below‑knee amputation, dependence on staff and a mechanical lift for transfers, extensive assist needs for turning and positioning, and a history of falls had multiple documented falls, including being lowered to the floor during transfer, sliding out of a recliner, falling out of bed, and being found in the doorway after crawling from bed. The care plan included an intervention to keep the bed in the lowest position with brakes locked, later reiterated after falls, and a fall checklist documented that the resident had been in bed five minutes before being found on the floor in the doorway. Observations on the survey date showed the resident repeatedly sitting on the edge of an elevated bed with legs dangling several inches above the floor while eating and reading, with an overbed table in front, and multiple staff entering and leaving the room without lowering the bed. The bed was only observed in low position briefly before being raised again while the resident sat on the edge. Staff interviews confirmed that the bed was not kept in low position at mealtimes because it was considered uncomfortable for the resident, and that nurse aides did not have access to care plans and instead used a pocket care plan that did not include the low‑bed intervention. Nurses also relied on other documents that did not contain the low‑bed requirement, resulting in the care‑planned fall intervention not being communicated or implemented in daily practice. Across these residents, the facility’s fall investigations often lacked clear identification of root causes, did not consistently document or implement immediate measures, and failed to ensure that care‑planned interventions were reflected in the tools actually used by direct care staff. In some cases, interventions were delayed, internally inconsistent, or not feasible given staffing patterns, and documentation about key details such as last toileting or checks was inconsistent or completed by staff who would not have known the information. These actions and omissions led to repeated falls, including unwitnessed falls and falls with major injuries, in residents with known fall risks and documented histories of confusion, impaired safety awareness, and mobility limitations.
Penalty
Resources
Below are regulatory guidelines relevant to this citation:
Unsafe Cord Placement and Failure to Follow Fall Interventions: A resident with cognitive impairment and wheelchair use had a TV power cord stretched tightly across the closet doorway, blocking access and creating an environmental hazard when staff had to lift the cord to open the closet. Another resident with severe cognitive impairment and a fall-risk care plan repeatedly ran barefoot in the hallway while staff observed but did not consistently provide planned interventions such as gripper socks, footwear, ambulation assistance, or redirection.
A resident with impaired cognition, cancer, non-Alzheimer's dementia, extensive ADL needs, and a fall history was identified as a high fall risk with care plan interventions including removing a movable bedside table. After a fall, the resident was found using the table as a walker, yet observations showed the table still placed beside the bed on multiple occasions, including when staff were present. Staff interviews confirmed they were unaware of the current fall prevention interventions and that the table remained at bedside for meals despite the care plan.
Failure to complete a restraint assessment before using a wheelchair alarm for a resident with muscle weakness, difficulty walking, repeated falls, and dementia. The care plan included the alarm as an intervention, but the record lacked an initial Restraint Evaluation, and the CNO confirmed the assessment had not been completed before the alarm was placed.
A resident with cognitive deficits, dementia, Alzheimer's disease, fracture, and repeated falls was dependent for toileting and care planned for an EZ stand with 2-person assist. During observed transfers, staff placed the harness and straps correctly, but the resident only rose to about 135 degrees and never came to a full stand, while staff remained by the bathroom door during privacy periods and continued the transfer despite the resident not standing fully. An RN stated the resident was expected to stand straight up with the EZ stand and that staff should sit the resident back down and try again if not.
A resident with Alzheimer's disease and dementia was found wandering in the parking lot after leaving the building unsupervised. A family member visiting another resident saw her looking into car windows and alerted staff, who were not aware she had exited until the report. Staff interviews showed the resident had been seen earlier eating in the dining room, but no one was actively looking for her or knew she had left the facility.
A resident with parkinsonism and Alzheimer's disease, severe cognitive impairment, and a fall history was pushed in her wheelchair without foot pedals and was not assisted when she called out for help. Nursing notes and staff interviews showed a CNA propelled the resident multiple times without foot pedals, including one instance where her socked foot hit the floor, and staff acknowledged that foot pedals should be used when pushing a resident.
Unsafe Cord Placement and Failure to Follow Fall Interventions
Penalty
Summary
The facility failed to ensure a television power cord was properly secured and maintained so it did not create an environmental accident hazard for R46. R46’s quarterly MDS identified moderate cognitive impairment, maximum assistance needed for dressing, grooming, and toileting hygiene, moderate assistance with transfers, and wheelchair use. During observation, R46 was in his room with the television mounted on the wall between the bathroom and closet, and the power cord ran across the closet doors and across the upper drawer of the dresser to a surge protector on top of the dresser. When R46 tried to open the closet doors, the cord was stretched tightly across the doorway and prevented the doors from opening fully unless the cord was lifted away. A later observation showed NA-D had to lift the cord above the closet door to open it and retrieve clothing. NA-D stated the cord had been positioned that way for about one year and could be dangerous if R46 pulled on it, and maintenance staff stated they were only notified that day that the television needed to be fixed. The facility also failed to ensure fall interventions were followed for R13, who had severe cognitive impairment with disorganized thinking and inattention, verbal behaviors toward others, and dependence on staff for footwear and partial to moderate assistance with dressing. R13’s care plan identified her as at risk for falls and included interventions such as ambulating with the resident, encouraging gripper socks, obtaining slip-on shoes, reducing noise, offering snacks, assisting her back to her room when running in the hallway, offering a wheelchair, and redirecting her to slow down. During observations, R13 repeatedly exited her room barefoot and ran through the hallway, including multiple times over an extended period, while staff observed but did not provide gripper socks or shoes, walk with her, redirect her to slow down, or offer other care-planned interventions. Staff interviews indicated they had difficulty redirecting her because she became agitated, and the DON stated the care plan should be followed to ensure safety.
Failure to Follow Fall Prevention Care Plan
Penalty
Summary
The facility failed to implement care planned interventions to prevent further falls for one resident who was reviewed for falls. The resident had moderate impaired cognition, diagnoses including cancer and non-Alzheimer's dementia, required extensive assistance with ADLs including toileting, transfers, and locomotion, and had a history of falls. The resident's care plan identified the resident as a high fall risk related to de-conditioning, cognitive deficits, and prior falls, and included interventions such as anti-rollbacks on the wheelchair, appropriate footwear, keeping a wheelchair behind the resident when ambulating, and removing the mobile bedside table from beside the bed. After a fall in which the resident was found on the floor by the room doorway with the mobile bedside table in the hallway next to him, the resident stated he had been using the table as a walker. Despite the care plan and post-fall assessment identifying removal of the mobile bedside table as an intervention, observations showed the movable bedside table still placed alongside the bed on multiple occasions, including when staff were present in the room. Staff interviews confirmed they were unaware of the current fall prevention interventions, acknowledged the table was movable, and stated it remained at the bedside to facilitate meals. The DON confirmed the table had been at the bedside and was removed only after the surveyor discussed it with staff.
Failure to complete restraint assessment before wheelchair alarm use
Penalty
Summary
The facility failed to complete a restraint assessment before implementing a wheelchair alarm for Resident #18. Resident #18 was admitted with multiple diagnoses including muscle weakness, difficulty walking, repeated falls, and dementia. The care plan for impaired mobility and fall risk, dated 3/8/26, included a wheelchair alarm as an intervention. A Bed Safety and Transfer Device Evaluation dated 4/28/26 documented that the bed/chair alarm did not restrict mobility, but the record did not include an initial Restraint Evaluation dated on or around 3/8/26 to identify the comprehensive evaluation of the chair alarm. On 7/9/26, the CNO stated that a Restraint Evaluation had not been completed prior to the chair alarm being placed for Resident #18.
Inadequate Supervision During EZ Stand Transfers
Penalty
Summary
The facility failed to ensure adequate supervision and assistance for one resident during transfers with an EZ stand lift. The resident had cognitive deficits and was dependent for toileting, with diagnoses including Alzheimer's disease, dementia, fracture, and repeated falls. The care plan identified a moderate fall risk related to weakness and directed toileting with an EZ stand and 2-person assist. During observation, nursing assistants placed the harness, safety belt, straps, and loops appropriately and assisted the resident with the lift, but the resident stood only to approximately 135 degrees and never came to a full stand. On two observed transfers, staff remained by the bathroom door while the resident was given privacy, then re-entered to continue the transfer and complete care. In both observations, the resident never achieved a full standing position despite encouragement and repeated attempts. One nursing assistant stated the transfer was safe because two staff were assisting, while the RN case manager stated she expected the resident to stand straight up when transferred with the EZ stand and that staff should sit the resident back down and try again if the resident did not. The RN case manager was unaware of any concerns about the resident transferring safely with the EZ stand. Facility policy was requested but not provided.
Resident Left Unsupervised and Was Found Wandering in Parking Lot
Penalty
Summary
The facility failed to recognize that a cognitively impaired resident had left the building unsupervised and was wandering in the parking lot. The resident had diagnoses including Alzheimer's disease, dementia, and anxiety disorder, and records showed she had moderately impaired cognition, walked and transferred independently, and had no documented wandering behaviors during the MDS lookback period. Although an elopement evaluation had previously concluded she was not at risk for elopement, the care plan identified confusion, impaired cognition, and lack of awareness of safety needs. On the day of the event, a family member visiting another resident saw the resident outside in the parking lot looking into car windows and walking from car to car with a jacket and pocketbook on her arm. The family member stated the resident appeared to be looking for someone and was in the middle area of the parking lot before she reported it to staff. Nurse #3 was notified and went to check on the resident, who was then brought back inside the facility. Staff interviews showed they were not actively looking for the resident and did not know she had exited the facility unsupervised until the family member reported seeing her outside. Staff accounts indicated the resident had been seen earlier in the dining room eating, but no one was aware she had left the building. Nurse #2 and NA #1 both stated they were not aware the resident was missing until the report from the family member. The administrator stated the resident exited through the front entrance doors, but it was not known whether she pushed the button behind the receptionist desk or was let out by a visitor. The previous NP stated the resident needed someone with her if she was outside the facility and could have wandered away if left alone.
Failure to Respond to Help Requests and Use Foot Pedals During Wheelchair Transport
Penalty
Summary
The facility failed to ensure a safe environment free from accident hazards for R25 when staff did not respond to her requests for help and did not provide foot pedals while propelling her wheelchair. R25 had diagnoses of parkinsonism and Alzheimer's disease, and her records documented severely impaired cognition, including a BIMS score of four on a quarterly MDS. Her care plan stated she was independent with locomotion in her manual wheelchair, but other documentation reflected a history of falls and need for staff assistance with wheelchair mobility. The care plan also lacked documentation regarding foot pedals. Nursing notes and staff interviews showed multiple instances in which R25 was pushed in her wheelchair without foot pedals. On one occasion, a CNA propelled her out of the restroom and her socked foot hit the floor when the wheelchair was pushed. On another occasion, R25 was seated in her wheelchair, holding onto the back of a recliner and calling out for help, while the CNA walked by her. The CNA later propelled R25 down the hallway without foot pedals and at one point pushed the chair and let it go. Staff interviews confirmed that residents should have foot pedals when staff are pushing them, and the CNA stated she should not push R25 without foot pedals.
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