Resident Lacked Access to Phone and Working TV Remote
Penalty
Summary
Surveyors identified a deficiency in which a resident did not have access to a personal or facility-provided phone and had a non-functioning TV remote control in their room. During review of an intake alleging multiple concerns, staff confirmed that there was only one phone jack in the semi-private room, and that the single phone line was connected to the roommate’s phone. The resident therefore did not have a phone of their own in the room. When asked how the resident communicated privately with family, a GNA and an RN stated that the resident sometimes used the roommate’s phone, and the RN confirmed that the resident did not have a personal or facility phone. Further observation in the resident’s room with the Administrator and Maintenance Director showed that there was only one phone jack available in the room, consistent with prior staff statements. During the same observation, the surveyor asked whether the resident’s TV remote control worked. The Maintenance Director attempted multiple times to turn on the TV using the remote and was unable to do so, ultimately turning the TV on manually. These observations confirmed that the resident lacked direct access to a working phone and a functioning TV remote control in their room.
We Help Long-Term Care Teams Stay Survey-Ready
We process and analyze inspection reports and plan of correction using AI to extract insights and trends so providers can improve care quality and stay ahead of compliance risks.