Failure to Notify Resident Representative of Physician Appointment
Penalty
Summary
Facility staff failed to notify a resident’s representative of a scheduled physician appointment, resulting in the resident attending the appointment without the representative’s knowledge or presence. During an interview, the resident stated that he/she had a doctor’s appointment that day and indicated that someone had informed him/her of the appointment that morning, but the resident did not know the purpose of the visit. The resident’s representative, who was present during the interview, stated that he/she was unaware of the appointment, typically takes the resident to all medical appointments, and was unable to do so that day due to the lack of prior notice. Medical record review later confirmed that the resident attended an orthopedic appointment and received a left shoulder injection. The DON confirmed that the resident’s representative customarily accompanies the resident to all doctor appointments and that staff failed to notify the representative of this orthopedic appointment.
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