Failure to Maintain Clean, Odor-Free, and Homelike Environment
Penalty
Summary
The facility failed to maintain a safe, clean, comfortable, and homelike environment as required by its Quality of Life-Home Environment policy. During a walkthrough of the East and West halls, surveyors noted a distinct smell of urine throughout the halls and at the foyer entry into the dining room. Multiple urinals were observed on bedside tables and on the floors by residents’ beds, and some of these urinals did not have lids. The dining area floor was described as sticky and dirty, with multiple dried spills present. An inspection of the laundry service room revealed stacked laundry and four large grey tubs of laundry in a room located in the hall next to the kitchen foyer entry. Administrative staff acknowledged awareness of the odor issues and the presence of a person in the facility who urinates in places other than the bathroom. Staff interviews indicated that the source of the odor had not been clearly identified at the time of the observations, and that urinals without lids and infrequent emptying of urinals contributed to the problem. The facility’s own policy stated that residents were to be provided with a clean, sanitary, and orderly environment with pleasant, neutral scents, but the observed urine odors, improperly managed urinals, unclean dining room floor, and accumulated laundry demonstrated that this standard was not being met.
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