F0684 F684: Provide appropriate treatment and care according to orders, resident’s preferences and goals.
E

Failure to Follow Medication Hold Parameters and Vital Sign Requirements

Willow Crossing Health & Rehabilitation CenterColumbus, Indiana Survey Completed on 03-11-2026

Summary

The facility failed to follow physician orders related to hold parameters and required vital sign checks for cardiac and blood pressure medications for multiple residents. The deficiency involved administration of medications when ordered blood pressure or pulse limits were not met, and in one case administration occurred without documented blood pressure values at the time the medication was given. The report identified seven residents affected: residents 44, 62, 30, 10, 3, 8, and 104. Resident 44 was cognitively intact and had hypertension. The resident had an order for midodrine 10 mg twice daily with instructions to hold the medication if systolic blood pressure was greater than 130. The EMAR showed the medication was administered on several occasions when systolic blood pressure readings were above 130, including readings of 139, 133, 144, 133, 160, 144, and 145. Resident 62 was severely cognitively impaired and had hypertension. The resident had an order for metoprolol succinate 25 mg daily with instructions to hold if pulse was less than 60 or systolic blood pressure was less than 100. The January and February 2026 EMARs lacked documented blood pressure values at the time the medication was administered, and the March 2026 EMAR also lacked documented blood pressure values from 03/01/2026 through 03/06/2026. Resident 30 was cognitively intact and had heart failure, hypertension, and diabetes. The resident had an order for hydralazine 25 mg twice daily with instructions to hold if systolic blood pressure was less than 170. The EMAR showed the medication was administered multiple times when systolic blood pressure was below 170, including readings of 122, 121, 104, 110, 146, 139, 113, 112, 132, 125, 129, 133, 130, 133, 119, 122, 102, 118, 121, and 101. Resident 10 had diabetes and was moderately cognitively impaired. The resident had an order for Admelog 6 units with meals, to be held for blood sugars below 150 or if the resident did not eat. The EMAR showed the insulin was given on several occasions when blood sugars were below 150, including values of 118, 143, 143, 148, 136, 134, 122, 145, and 132. Resident 3 had heart failure, hypotension, and end stage kidney disease and received dialysis. The resident had an order for midodrine 10 mg three times daily with instructions to hold if systolic blood pressure was greater than 120. The EMAR showed the medication was administered on multiple occasions when systolic blood pressure exceeded 120, including readings of 122, 135, 149, 126, 121, 141, 180, 123, 126, 121, and 129. Resident 8 had coronary artery disease and hypertension. The resident had an order for metoprolol succinate 25 mg daily with instructions to hold if systolic blood pressure was less than 120 or heart rate was less than 60. The EMAR showed the medication was administered when systolic blood pressure was below 120, including readings of 103, 94, and 116. Resident 104 had heart failure, hypertension, and end stage renal disease and received dialysis. The resident had an order for midodrine 5 mg once daily on Monday, Wednesday, and Friday for hypotension, to be held if systolic blood pressure was greater than 130 or heart rate was greater than 80. The EMAR showed the medication was administered when systolic blood pressure was above 130, including readings of 133, not assessed, 132, 143, and 132. During interview, an RN stated that when a resident had hold parameters for a medication, she would obtain the required vital signs before administering it and would hold the medication if the values were out of range. The facility policy titled MEDICATION ADMINISTRATION stated that pulse and blood pressure should always be taken as indicated prior to giving certain cardiac or antihypertensive drugs and that the physician should be notified if vital signs were not within the acceptable range.

Penalty

No penalty information released
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The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.

Resources

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See other F0684 citations
Failure to Follow Care Plan for Protective Sleeve
D
F0684 F684: Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Short Summary

Failure to Follow Care Plan for Protective Sleeve: A resident with severe cognitive impairment, Alzheimer’s disease, dementia, and PVD had a care plan directing staff to keep protective sleeves on the left elbow at all times due to skin tear risk. During repeated dining room observations, the resident was not wearing the sleeve. A NA said she did not apply it because the resident would remove it and chew on it, and an RN said he was unaware the sleeve was not being worn.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Failure to Follow Wound Care Orders and Dressing Documentation
D
F0684 F684: Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Short Summary

Failure to follow wound care orders and dressing documentation requirements was cited for multiple residents. A resident had a skin tear dressed without a physician order, another resident had a knee dressing with no date or initials, and a third resident had a dated dressing and pain patch that did not reflect the ordered treatment schedule. The DON and wound care RN acknowledged that dressings and treatments should be completed as ordered and that dressings are expected to be dated and initialed.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Failure to Follow Ordered Treatments and Weight Monitoring
E
F0684 F684: Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Short Summary

Failure to Follow Ordered Treatments and Weight Monitoring: The facility did not ensure ordered care was carried out for several residents. One resident with Parkinson’s disease and anxiety sustained a skin tear to the hand during an agitated episode, but there was no physician order for the wound treatment that was provided. Two residents had ordered weekly weights that were not obtained as scheduled, and the records did not explain why. Another resident with HTN, depression, and DM had body blisters, but the wound company’s recommendation for skin prep was not entered as an order, and there was no documented evidence that the practitioner was contacted about the missed recommendation.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Failure to Follow Insulin Orders
E
F0684 F684: Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Short Summary

Failure to Follow Insulin Orders: Two residents with diabetes received insulin contrary to physician orders. One resident was given insulin aspart at times when blood glucose was below the ordered hold parameter, and a second resident received scheduled insulin without documented meal intake despite orders to hold if blood sugar was low or if less than 50% of the meal was eaten. The DON confirmed the medication administration did not follow the orders.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Failure to Follow Bowel Management Protocol
E
F0684 F684: Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Short Summary

Failure to follow bowel management protocol: three residents had extended periods without a BM and no documented nursing interventions despite the facility’s protocol requiring specific measures after 2, 3, 4, and 5 days without a BM. The residents had significant diagnoses including schizophrenia, Parkinson’s disease, stroke, TBI, and Alzheimer’s disease, and the RNC confirmed the missing BM-related interventions in the chart.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Wheelchair Footrest Not Adjusted for Resident With Limited LE ROM
D
F0684 F684: Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Short Summary

A resident with dementia, severe cognitive impairment, limited ROM in both LEs, and dependence on staff for wheelchair locomotion was observed sitting in her wheelchair with her feet hovering above the footrests. CNAs confirmed her feet did not reach the footrests, and an administrative nurse stated the footrest needed to be adjusted to better fit and support her feet.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
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