State Agency Complaint Information Not Posted in an Accessible Location
Penalty
Summary
The facility failed to post the name, address, and telephone number of the State Agency, including information on how to file a complaint, in an accessible location within the facility as required by F575. The facility’s Long-Term Care Facility Application for Medicare and Medicaid dated 12/07/2025 documented a census of 95 residents. During a Resident Council meeting, multiple residents reported they had not seen any information posted in the facility related to the State Agency or how to file a complaint, and several other residents present agreed they were not aware that such information was posted. When the surveyor asked the Administrator about the posting, the Administrator directed the surveyor to the front entrance, past alarmed entry doors, into a foyer area where the State Agency complaint contact information was displayed at a height above the surveyor’s eye level while standing, and the information was not clearly visible from inside the facility. This failure had the potential to affect all 95 residents residing in the facility, as the required State Agency contact information and complaint procedure details were not posted in a clearly visible and accessible location within resident areas.
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