Failure to Provide Timely Access to Resident Medical Records
Penalty
Summary
The facility failed to follow its own policy and procedure for release of medical records when a written request for a resident’s clinical record was not fulfilled within the required timeframe. On 2/17/26, Medical Records Personnel (MRP) received a written request for Resident 1’s clinical record, but the record was not released until 3/9/26, resulting in approximately a 14‑day delay from the request date. During a concurrent interview and record review with the Administrator and MRP, MRP confirmed the dates of the request and release, and the Administrator confirmed that the facility’s policy titled “Release of Medical Records” was not followed. Review of the facility’s 2025 policy “Release of Medical Records” showed that residents or their legal representatives are to receive a copy of the medical record within 2 working days after the request is made. The failure to provide Resident 1’s clinical records within this 2‑working‑day timeframe constituted a violation of the resident’s right to access their records as specified in the facility’s own policy.
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