F0584

E

Inadequate and Poor-Condition Linen Supply Delaying Resident Care

Ridgeway, South Carolina Survey Completed on 02-13-2026

Penalty

No penalty information released

Summary

Surveyors found that the facility failed to maintain an adequate supply of clean, good‑condition linens in The Home building, affecting all 58 residents there. During multiple tours of the 100 and 200 hallways, both linen closets consistently contained fewer than 10 towels, washcloths, fitted sheets, flat sheets, and pillowcases. A randomly selected washcloth was thin and torn at the seam, and sheets in the closets were worn and thin. In the laundry building, there were no clean linens awaiting distribution and no emergency supply of linens; only bins of dirty linens awaiting laundering were observed. Invoices from the linen supplier showed multiple orders for towels, washcloths, and sheets over several months, but it was unclear if or when these invoices were paid, and another order had only recently been placed.

Staff interviews confirmed ongoing linen shortages and poor linen condition. The Administrator acknowledged that the linen closets were low and agreed that torn washcloths should not be used or present in the closets, further stating there was no emergency linen supply and that corporate delays in paying bills resulted in vendors refusing to send orders. The Housekeeping Supervisor reported frequent shortages, difficulty obtaining orders because bills were not paid, and reliance on local suppliers for last‑minute needs, also confirming there was no emergency linen stock. CNAs reported that there were not enough linens, especially washcloths and towels in the mornings, that this had been an issue for up to two years, and that it slowed or delayed resident care, sometimes resulting in residents not receiving baths when desired. A resident reported having to wait several times to be bathed because CNAs did not have enough supplies.