Failure to Maintain Consistent Safe Hot Water Temperatures
Penalty
Summary
The facility failed to maintain hot water temperatures within its policy range of 105 to 120 degrees Fahrenheit in resident rooms, spa rooms, and common bathing areas, based on multiple observations over several days. On 02/17/26, surveyors measured water at 99.2°F in the Red spa room and above 120°F in several resident rooms (105, 108, 205, 216, 307, 308, 310, and 315). The Director of Maintenance stated that water temperatures were expected to be kept between 105°F and 120°F throughout the facility. On 02/18/26, additional observations showed inconsistent temperatures, including resident rooms with water at 106°F, 116°F, 110°F, 82°F, and 52°F. The Red spa room sink measured 110°F and its shower 98°F, while the Blue spa room sink measured 80°F and its shower 65°F. On 02/18/26, a CNA confirmed that water temperatures in the Blue spa room were not warm enough to provide showers and reported that maintenance had been working on the issue all day. On 02/19/26, a resident reported receiving a cold shower in her room. Subsequent measurements that same day showed water temperatures of 57°F in one resident room, 88.1°F in the Blue spa shower and 82°F in its sink, and 62°F and 59°F in additional resident rooms. In a follow-up interview on 02/19/26, the Director of Maintenance verified that water temperatures were not consistently maintained within the safe and appropriate range throughout the building. Review of the facility’s “Safety of Water Temperatures” policy dated 12/2009 confirmed that water supplies to resident rooms, bathrooms, common areas, and tub/shower areas were to be maintained between 105°F and 120°F. This deficiency was investigated under Complaint Number 2724861.
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