Misappropriation of Resident Funds via Unauthorized Use of Payment App
Penalty
Summary
The facility failed to prevent misappropriation of a resident’s money when a CNA used the resident’s payment app account without permission. The resident had multiple medical conditions, including hypertrophic cardiomyopathy, NSTEMI, type 2 DM, GERD, and a cognitive communication deficit, and had a BIMS score of 11, indicating moderately impaired cognition. According to the facility’s initial incident report, the resident reported that a CNA took her phone without her knowledge and transferred $100.00 from her personal payment app account. The facility’s investigative narrative documented that $100.00 was withdrawn from the resident’s payment app account on 12/16/25 and that the CNA used the resident’s phone to transfer the $100.00 to the CNA’s personal payment app account. During an interview, the resident stated that she did not know the CNA had used her phone and that she had never given the CNA permission to use it. She discovered the missing money when she received her bank statement the following month. In a separate interview, the Administrator stated that the resident’s son contacted the facility to report that the CNA had transferred $100.00 of the resident’s money to the CNA’s personal account. The Administrator stated that his investigation confirmed the allegation of exploitation by the CNA.
We Help Long-Term Care Teams Stay Survey-Ready
We process and analyze inspection reports and plan of correction using AI to extract insights and trends so providers can improve care quality and stay ahead of compliance risks.