F0690 F690: Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
E

Indwelling Catheter Care Not Provided as Ordered

Sterling VillageSterling, Massachusetts Survey Completed on 12-22-2025

Summary

The facility failed to provide appropriate care for residents with indwelling urinary catheters by not following ordered catheter specifications and by allowing drainage bags to contact contaminated surfaces. The report identified three affected residents out of six applicable residents with catheters in a sample of 28 residents. Facility policies stated that a physician’s order must include catheter size, balloon size, and frequency of change, and that catheter tubing, bag, or spigot should not touch the floor. For one resident with diagnoses including obstructive and reflux uropathy, the physician ordered an 18 FR suprapubic catheter with a 10 cc balloon and monthly changes. The resident’s care plan also listed a 16 FR, 10 cc catheter changed monthly. The TAR showed a catheter change on 12/7/25 to an 18 FR 10 cc catheter, but on 12/18/25 the surveyor and UM observed the drainage bag lying on the floor and the catheter size was 14 FR 10 cc. The UM stated the bag should not be on the floor and that the catheter should have been 18 FR 10 cc as ordered. For another resident with obstructive and reflux uropathy, the physician ordered a urinary catheter drainage bag with a Foley privacy bag in place and a 24 FR 10 cc suprapubic catheter change as needed. The surveyor observed the drainage bag touching the floor on one occasion and later secured to the opposite side of the bed but laying on the resident’s floor mat. The DON stated the bag should not have been on the floor or mat because of infection control concerns. For a third resident with neuromuscular dysfunction of the bladder, the physician ordered a 16 FR catheter with a 10 cc balloon and monthly changes, but the TAR showed a change on 12/11/25 and later observation found a 16 FR catheter with a 5 cc balloon. Nurse #1 stated the balloon size was wrong and should have been 10 cc, and the DON stated the nurse should have obtained the proper catheter and balloon size.

Penalty

No penalty information released
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The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.

Resources

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See other F0690 citations
Catheter Bag Left on Floor Beside Bed
D
F0690 F690: Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Short Summary

A resident with an indwelling urinary catheter, ordered for urinary retention related to hydronephrosis, was observed in bed with the catheter collection bag lying flat on the floor beside the bed and containing urine. The resident said an aide had helped her back to bed after breakfast, and one aide confirmed she assisted the resident but forgot to hang the bag from the bed frame as she normally would. The DON and Administrator stated catheter bags were expected to be kept off the floor.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Catheter Care and Securement Not Maintained
E
F0690 F690: Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Short Summary

Catheter care and securement were not maintained for three residents with indwelling catheters. One resident's drainage bag was found lying in bed with tubing under the leg and no strap in place, another resident's tubing was under the leg with no strap present, and a third resident received catheter care from a CNA who cleansed the catheter using a back-and-forth motion and reused the same wipe instead of cleaning away from the penis in one direction. The DON and other staff stated the bag should be below the bladder, the strap should secure the tubing, and catheter care should be performed using proper technique.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Catheter Drainage Bag Positioned Above Bladder Level
D
F0690 F690: Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Short Summary

A resident with a catheter for neurogenic bladder, impaired cognition, and total bowel/bladder incontinence had a catheter drainage bag repeatedly observed hooked on a wheelchair arm rest above bladder level. The tubing contained urine that had not drained down, the resident tried to move the tubing to drain it, and staff interviews confirmed the bag should have been positioned below the bladder; one RN also stated the resident was on antibiotics for a bladder infection.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Foley Bag Placed at Bladder Level During Incontinent Care
D
F0690 F690: Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Short Summary

Foley Bag Placed at Bladder Level During Care: A resident with an indwelling Foley catheter, severe cognitive impairment, and obstructive uropathy had his drainage bag emptied and then placed on the bed at bladder level during perineal care. Observation showed urine moving back toward the catheter insertion site while the resident was repositioned. Staff interviews confirmed the bag should remain below the bladder at all times, and the facility policy required the drainage bag to be positioned lower than the bladder to prevent backflow.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Unsecured Foley Catheter and Incomplete Incontinent Care
D
F0690 F690: Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Short Summary

A resident with a Foley catheter was observed with the tubing not secured to the leg during care, and staff acknowledged it should have been secured to prevent pulling and injury. In a separate observation, two CNAs provided incontinent care to another resident with bowel incontinence and an indwelling catheter but did not clean the inner thighs or right buttock area before applying a clean brief, despite the care plan and facility policy requiring thorough perineal cleansing.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Catheter Bag and Tubing Left in Contact With Floor
D
F0690 F690: Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Short Summary

A resident with a catheter was observed with the catheter bag and tubing exposed outside the privacy bag and resting directly on the floor, and the resident moved the wheelchair over the bag. An RN later confirmed that catheter bag and tubing should not be in direct contact with the floor.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
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