Failure to Clearly Post Location of Survey Results Book
Penalty
Summary
The facility failed to post a notice indicating where the results of the most recent surveys, certifications, and complaint investigations were located, limiting residents’ and visitors’ ability to easily view the survey book. During a complaint survey, a surveyor observed that there were no signs in the lobby identifying the location of the survey book and had to ask the receptionist, who stated the book was kept in a drawer of a black table across the lobby from the Nursing Home Administrator’s (NHA) office. The table had plants on top and two drawers, and there was no signage on or near the table, on the wall, or elsewhere in the lobby to direct individuals to the survey book. Later, a survey sign was found on a wall in a nursing unit stating that the state survey book was located in the front lobby, but it did not specify that the book was kept in a drawer. In an interview, the NHA explained that she kept the survey binder in the drawer because a resident had previously torn the book apart. The Regional Director of Clinical Operations reported that they usually had a sign posted but could not locate it, and the receptionist did not know where the sign was, confirming that no clear notice of the survey book’s location was available at the time of the survey.
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