Failure to Protect Resident From Verbal Abuse by Nursing Staff
Penalty
Summary
Facility staff failed to protect a resident from verbal abuse by a staff member. An alert and oriented resident, admitted in 2025, approached the nursing station and reported that a nurse kept entering the resident’s room despite the resident’s request to keep the door closed and to stop coming into the room. A geriatric nursing assistant accompanied the resident back to the room and informed the nurse of the resident’s request. The nurse stated he did not care and entered the room anyway, stating he needed to administer medications to the roommate. The resident repeatedly told the nurse to leave the room, but the nurse refused, leading the resident to begin yelling. The geriatric nursing assistant reported that the situation became heated, with the nurse and the resident speaking to each other “like they were on the streets” and both using expletive language. The nurse told the resident to hit him and stated that the resident was not going to do anything, and that he would “beat the [expletive]” out of the resident. The nursing supervisor, after being notified by the geriatric nursing assistant, went to the scene and personally heard the nurse threaten to beat the resident. The supervisor stated that the nurse was being abusive and that he was afraid the situation was going to become physical. The facility’s administrator later confirmed that the facility substantiated verbal abuse of the resident by the nurse.
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