Failure to Maintain Clean and Homelike Environment in Resident Room
Penalty
Summary
The deficiency involves the facility’s failure to provide a clean, comfortable, sanitary, and homelike environment, as required by its Homelike Environment and Housekeeping & Laundry Services policies. These policies state that residents have the right to a safe, clean, comfortable, and homelike environment that promotes dignity, independence, and quality of life, and that the facility must maintain a sanitary, orderly, and comfortable interior environment at all times. The daily cleaning task list requires staff to empty trash cans, dust, check the floor, and wet mop the floor in each resident room. During observation of the shared room of Resident #5 and Resident #7, surveyors noted two trash cans overfilled with garbage, a dirty paper towel or toilet tissue on the floor in front of the closet, a broken drawer with the outer section stuffed into the drawer area, and a visibly soiled pillowcase with brown residue on Resident #7’s bed. Resident #5, who had diagnoses including diabetes, epilepsy, and muscle weakness, and Resident #7, who had dementia, legal blindness, PTSD, and Bell’s palsy, both stated they were unsure when housekeeping had last cleaned their room, and Resident #7 was unsure when staff had last cleaned his bed linens. The Maintenance Director later stated that the expectation was for housekeeping staff to clean resident rooms daily and acknowledged that this room had not been cleaned as expected.
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