Survey Results Not Readily Accessible to Residents and Families
Penalty
No penalty information released
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
The facility failed to ensure that survey results were placed in a readily accessible area where individuals wishing to examine the results did not have to ask to see them, affecting 65 of 65 sampled residents and/or their families. During an observation of the lobby, the survey results were found stored in a binder labeled “Survey Results” located behind the receptionist’s desk rather than in a publicly accessible location. In a face-to-face interview, the receptionist stated that the survey results binder is always kept behind the desk and is only provided to individuals upon request, confirming that survey results were not freely available for viewing without asking staff.
