Non-Emergent Overhead Paging Disrupts Homelike Environment
Penalty
Summary
The facility failed to honor residents’ right to a safe, clean, comfortable, and homelike environment by repeatedly using an overhead paging system for non-emergent staff communication. During random observations on multiple dates and times, surveyors heard overhead paging announcements used to communicate between staff members during the day. During a resident council meeting, an anonymous resident reported that the overhead paging by facility staff was unpleasant. In a subsequent interview, the Nursing Home Administrator (E1) confirmed that the facility routinely used overhead paging to communicate with staff during the day, stopping only after 7:00 PM. These observations and interviews were reviewed with the NHA (E1), Regional Operations Director (E2), and DON (E3) during the exit conference. No specific resident medical histories or clinical conditions were described in relation to this deficiency, and the report focuses on the environmental impact of overhead paging on residents’ comfort and homelike surroundings.
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