Failure to Provide QAPI Orientation Training
Summary
Mandatory training on the facility’s QAPI program was not provided for 9 of 15 staff reviewed, including the AIT, SW, AD, DM, DOR, RN A, LVN D, CNA E, and HK H. Record review showed each of these employees had a hire date in 2025 and had no evidence of completed QAPI training upon hire or while working at the facility. The report states the facility failed to ensure these staff members were educated on the QAPI program as part of orientation or ongoing training. During interviews, the AIT stated she expected staff to receive appropriate training during orientation and annually, and she reported there had been a changeover in BO managers about two months earlier. She stated the BO manager had been hired from the housekeeper position with the understanding that the corporate BO manager would train her, but that job duty training did not occur. The AIT also stated the corporate BO manager was supposed to load employee training into the payroll database after the ownership change in March 2025, and that prior to the day before the interview she was not aware the facility did not have employee training. The AIT later stated she had not received any orientation training on the QAPI program. The BO manager stated she had been in the BO role since the end of July 2025 and had not been aware of orientation training requirements until then. The RDO stated all staff were expected to have orientation with education on required topics, including QAPI, and said the failure occurred due to change in ownership and changes in management in both the DON and ADMIN. The facility’s Orientation policy required general orientation before resident contact, departmental orientation for job-specific competency, and documentation of orientation in personnel files, but the facility did not provide a policy specifically requiring staff to be trained on QAPI.
Penalty
Resources
Below are regulatory guidelines relevant to this citation:
Missing QAPI Training for CNAs: Mandatory yearly QAPI in-service training was not documented for 5 sampled CNAs. The facility assessment listed several yearly staff training topics and competencies, but QAPI was not included in the training plan. The NHA confirmed CNAs are required to complete yearly in-service hours and stated CNA training should include QAPI, though the facility does not provide training directly titled QAPI.
Failure to Provide Required QAPI Training to Nurse Aides: Five of five nurse aides reviewed did not complete annual QAPI education. Personnel records and continuing education transcripts showed no QAPI training for each aide, and the NHA confirmed the missing training during interview. The job description required staff to complete assigned education and training as required by law or regulation.
Mandatory QAPI training was not completed for an NA reviewed by surveyors. Personnel record review showed no evidence that the NA had completed QAPI education within the last year, and the DON confirmed the records were not found. The facility policy identified QAPI as a mandatory in-service training class, but did not state how often it must be completed.
An LPN did not receive required QAPI training during the past year of employment. Review of the personnel and training records showed no documentation of QAPI education, and the IP confirmed the missing training for one of five direct care staff reviewed.
Mandatory QAPI training was not documented for 2 of 2 non-direct staff reviewed. Housekeeper-PP and Cook-QQ had records for resident rights, abuse/neglect/exploitation, infection control, and compliance & ethics, but surveyors could not locate QAPI training in their files. The NHA, DON, and Senior VP of Clinical Compliance & Quality discussed how in-services are assigned, and the Senior VP later stated QAPI training was not available for these staff.
Mandatory QAPI training was not documented for five of five employees reviewed, including a dietary manager, CNAs, a housekeeping aide, and a contracted travel LPN. The DON said staff were informed about PIPs through department managers but did not receive training on the elements and goals of the QAPI program. The HR director said QAPI training had not been assigned and was not recognized as required, and the CEO acknowledged required training was incomplete. The facility policy required ongoing education for personnel, but QAPI was not listed as required training.
Missing QAPI Training for CNAs
Penalty
Summary
Mandatory yearly QAPI in-service training was not included for 5 of 5 randomly sampled CNAs: CNA J, CNA K, CNA L, CNA M, and CNA N. The facility assessment, last reviewed 1/2026, stated that staff would receive training and education upon hire, yearly, and as needed, and listed topics such as communication, resident rights, abuse, infection control, and culture change, along with competencies including person-centered care, ADLs, disaster, infection control, and caring for persons with Alzheimer's or another dementia. Surveyor review noted that QAPI training was not included in the facility's training plan. During interview on 7/02/26, the NHA stated that CNAs are required to complete 12 hours of yearly in-service/education and confirmed that CNA yearly training should include QAPI. The NHA also stated the facility does not provide training directly titled QAPI, but instead presents interventions and actions put in place for issues identified. Review of the Nurse Aide In-Service Records for CNA J, CNA K, CNA L, CNA M, and CNA N showed they did not receive documented mandatory yearly QAPI in-service training.
Failure to Provide Required QAPI Training to Nurse Aides
Penalty
Summary
Mandatory training on the facility’s Quality Assurance and Performance Improvement (QAPI) Program was not provided to five of five nurse aides reviewed: Nurse Aides 6, 7, 8, 9, and 10. Review of the nursing assistant job description showed that nurse aides were required to complete or attend all training and education as assigned and as otherwise required by applicable law, rule, or regulation. Personnel records showed Nurse Aide 6 was hired on February 19, 2019; Nurse Aide 7 on August 21, 2017; Nurse Aide 8 on November 23, 2012; Nurse Aide 9 on June 24, 2021; and Nurse Aide 10 on November 7, 1995. Review of each nurse aide’s continuing education transcript showed no annual education regarding QAPI training. The Nursing Home Administrator confirmed in an interview on June 16, 2026, at 2:27 p.m. that Nurse Aides 6, 7, 8, 9, and 10 did not complete the required QAPI education. The deficiency was cited under 28 Pa. Code: 201.14(a) Responsibility of Licensee and 28 Pa. Code: 201.20(a) Staff Development.
Failure to Complete Mandatory QAPI Training
Penalty
Summary
Mandatory QAPI training was not completed for 1 of 10 staff members reviewed, nursing assistant (NA)-J. Review of personnel records showed NA-J had not completed education that included QAPI in the last year. During an interview, the DON was informed that QAPI training records for NA-J were not found in the records provided, and the DON stated that QAPI training was expected to be completed annually. No additional records were received showing that NA-J had completed QAPI training within the last year. The facility's undated Staff Development Program policy stated that all personnel must participate in initial orientation and regularly scheduled in-service training classes, and identified QAPI training as a mandatory in-service training class, but it did not specify how often the training should be completed.
Failure to Provide Required QAPI Training
Penalty
Summary
Mandatory training on the facility’s QAPI Program was not provided to one of five direct care staff reviewed, an LPN identified as Employee E7. Review of the personnel file showed the LPN was hired on 8/1/24, and review of the education training records on 6/3/26 showed no documentation of QAPI education during the past year of employment as required. During an interview on 6/3/26 at 10:30 a.m., the Infection Preventionist, Employee E16, confirmed that the facility failed to provide QAPI training to one of five direct care facility staff.
Failure to Provide QAPI Training to Non-Direct Staff
Penalty
Summary
Mandatory training on the facility’s QAPI Program was not provided to 2 of 2 non-direct staff reviewed. Housekeeper-PP, hired 3/28/25, had training records showing resident rights and responsibility, abuse, neglect, exploitation, infection control, and compliance & ethics, but surveyor was unable to locate any QAPI training. Cook-QQ, hired 4/27/21, also had records showing resident rights and responsibility, abuse, neglect, exploitation, infection control, and compliance & ethics, but surveyor was unable to locate QAPI training in the 2025-2026 training records. On 6/3/26, the surveyor requested training records for Housekeeper-PP and Cook-QQ and later met with the NHA-A, DON-B, and Senior VP of Clinical Compliance & Quality-VV to ask how in-services are assigned and who is responsible for training non-nursing staff. NHA-A stated in-services are assigned monthly and additional training is assigned as needed, and that she provides one-on-one or shift-to-shift training with other departments along with department heads. Senior VP of Clinical Compliance & Quality-VV stated employee training is through the support center compliance department for required trainings, and later informed the surveyor that QAPI training was not available for Housekeeper-PP and Cook-QQ.
Missing QAPI Training for Newly Hired and Contracted Staff
Penalty
Summary
Mandatory training on the facility’s Quality Assurance and Performance Improvement (QAPI) program was not provided to five of five employees reviewed: dietary manager G, CNA O, contracted travel CNA Z, housekeeping aide Y, and contracted travel LPN R. Personnel record review showed these employees were hired between 7/28/25 and 4/27/26, and there was no documentation that they received training on the elements and goals of the facility’s QAPI program. Interviews confirmed the training gap. The DON stated she managed QAPI meetings and that staff were informed about performance improvement plans through their department manager, but staff did not receive training on the elements and goals of the QAPI program. The HR director stated she was responsible for assigning required staff training, but QAPI training had not been assigned and she was not aware it was a required topic. The CEO acknowledged that required training had not been completed. The facility’s August 2018 Required Annual Training of Long-Term Care Healthcare Workers policy stated training was to be completed in accordance with state and federal regulations and that the provider would maintain a formal orientation program and ongoing education program for all personnel; however, QAPI elements and goals were not listed as required staff training in the policy.
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