Widespread Cockroach and Insect Infestation Throughout Facility
Penalty
Summary
The facility failed to maintain an environment free from pest infestation, specifically cockroaches and other insects, affecting resident rooms, hallways, dining, shower, and common areas. Surveyors observed multiple dead insects, including those resembling spiders and cockroaches, along the walls near windows in the first-floor dining room and on a second-floor windowsill near the memory care entrance. A live cockroach was observed crawling up the wall in the third-floor shower room, and German cockroaches were identified in at least one resident room and by the Regional Maintenance Director. Pest control work orders over several months documented repeated treatments of individual rooms and common areas, with the primary focus on cockroach eradication. Multiple residents reported ongoing cockroach activity throughout the building. One resident stated that roaches were so prevalent that it felt like the residents were living with them, describing roaches coming out when housekeeping mopped and climbing walls, causing fear they would fall on her. Another resident reported seeing cockroaches in her room, hallways, and coming from the kitchen, killing about half a dozen per day and wishing the entire building had been fumigated. Other residents described seeing one or two cockroaches in their rooms but more in hallways, feeling the insect issues were bad, or saying the place was “roached out” with roaches everywhere, especially at night. A resident reported seeing roaches come from under her bed, and another called the cockroaches his biggest complaint because they were repulsive. The Maintenance Director and Dietary Supervisor acknowledged cockroach issues, though they felt the situation was improving, and the Regional Maintenance Director reported finding a cockroach infestation in the room of a hoarding resident, requiring exterminator intervention.
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