F0550

E

Failure to Provide Notice and Appropriate Accommodations During Room Renovations

Albuquerque, New Mexico Survey Completed on 01-16-2026

Penalty

No penalty information released

Summary

Surveyors found that during a flooring renovation on the 400 hallway, multiple resident rooms were emptied of furniture and flooring while construction workers were present, yet several residents remained on the hallway and were displaced from their rooms without prior notice. One resident reported being told by staff to leave his room so carpet could be removed and flooring installed, with no advance notice, and then having to sit in his wheelchair from 7:40 a.m. to 6:00 p.m. without access to his own bathroom, belongings, or a place to lie down. Another observation showed three residents together in a single resident room, with two in wheelchairs and one lying in a standard hospital bed without rails.

A resident who normally used a bariatric bed with rails stated she was moved out of her room without notice to a smaller standard bed without rails and was not told how long she would be out of her room or how staff would assist her with restroom needs, given that her required equipment remained in her original room. Another resident stated she was removed from her room at 8:00 a.m. and not allowed to return until after 7:00 p.m., with no prior notice and no place to nap, remaining in her wheelchair all day and observing other residents sleeping on couches in common areas. A third resident reported being moved out of her room without notice for flooring replacement and not being informed when she could return or where she could use the restroom privately with her wheelchair. The Administrator stated the facility was replacing flooring throughout the building and that the 400 hallway was the last area to be completed, and reported not receiving any complaints from residents during the construction, without indicating that residents had been given notice or options before being told to leave their rooms.