F0925

F

Failure to Maintain Effective Pest Control Resulting in Persistent Fly Infestation

Plattsburg, Missouri Survey Completed on 10-03-2025

Penalty

Fine: $33,135

Summary

The facility failed to maintain an effective pest control program as required by its Pest Control Program policy dated 5/14/24, which states the facility will eradicate common household pests such as flies. Surveyors observed flies throughout resident areas, including the main entrance, dining room, hallways, and on residents themselves during meals, cares, and activities. Flies were seen landing on residents’ food during the noon meal, on dining tables, and on residents’ faces and hands, with residents repeatedly swatting them away while trying to eat and drink. In the kitchen, a staff bathroom door was left open, and a sticky fly strip hanging from the ceiling was completely coated with dead flies, with additional flies flying around it. The facility was unable to provide documentation of the last pest control services performed.

Residents reported that flies were a persistent problem, especially during meals and in their rooms, with one resident stating that flies were always bothering them and another stating that the flies “drive me crazy” when trying to eat. The Housekeeping Services Manager stated that the facility previously had a pest control company that came monthly but was unsure when they last serviced the building, did not know how to manage the fly problem, and did not know where to find pest control information. The Administrator acknowledged awareness of the fly problem and stated that pest control comes monthly but was unsure when the company last provided service for flies, noting the issue is worse in the summer months. The facility’s inability to verify current pest control services and the ongoing presence of flies on residents and their food demonstrate a failure to implement and maintain an effective pest control program as outlined in facility policy.