F0584

E

Failure to Maintain Timely, Adequate Laundry Services and Homelike Environment

Plattsburg, Missouri Survey Completed on 10-03-2025

Penalty

Fine: $33,135

Summary

The facility failed to honor residents’ right to a safe, clean, comfortable, and homelike environment by not providing adequate laundry services and by allowing strong urine odors to persist near the dining area. Surveyor observations on multiple days showed the laundry room, located off the hallway leading to the dining room, had a strong urine odor in the hallway and inside the room. Large barrels were overflowing with dirty linen and clothing, including soiled wet items, and both washing machines were full. Clean clothes were stacked approximately three feet high, waiting to be folded, hung, and sorted, and at times no laundry staff were present in the laundry room. The facility was unable to provide a policy regarding laundry duties.

One resident, identified as Resident #49, had an intact cognition per a recent Quarterly MDS and diagnoses including schizoaffective disorder, COPD, and diabetes, and was independent with ADLs. This resident was observed in the main dining room on more than one occasion wearing a hospital gown with pants because there were no clean personal clothes available. An LPN stated that the resident did not have any clean personal clothing and had to wear a facility gown until clothes were cleaned, and further reported that the facility failed to maintain clean laundry for most residents due to lack of help in the laundry room. The resident reported hating wearing hospital gowns, preferring personal clothes, and stated this situation happened often and made the resident reluctant to leave the room without personal clothing. In a group interview, residents voiced concerns about delays in having their laundry returned.