Antibiotic stewardship failure with resistant UTI treatment
Summary
The facility failed to implement an effective antibiotic stewardship program when staff did not ensure that the antibiotic ordered for two residents’ UTIs matched the organisms’ susceptibility results. The facility policy required tracking and monitoring antibiotic prescribing practices and resistance patterns, documenting the dose, duration, and indication for each antibiotic, and reviewing UTI SBAR forms and lab results for accuracy and appropriateness. In interviews, nursing and medical staff stated that culture and sensitivity results were reviewed and sent to the physician, but the DON said he/she did not know who was monitoring lab results to ensure the bacteria were not resistant to the prescribed antibiotic. For one resident, who had COPD, stroke, heart attack, major depression, anxiety, bladder incontinence, and frequent bowel and bladder incontinence, staff documented red-tinged urine and burning, collected a urine specimen, and later received a culture showing >100,000/ml Klebsiella pneumoniae and >100,000/ml Escherichia coli resistant to ciprofloxacin. Despite the resistance report, ciprofloxacin 250 mg twice daily for 7 days was ordered and administered, and multiple progress notes documented the resident was afebrile and without adverse reaction, but did not document that the organism was resistant to ciprofloxacin. The resistant result was not documented in the nursing notes until the DON later notified the physician and a new order for Macrobid was obtained. For the second resident, who had COPD, ischemic stroke, and a history of UTIs, staff documented red-tinged urine and burning, collected a urine sample, and received a culture showing >100,000/ml Klebsiella pneumoniae and >10,000 CFU/ml Enterococcus faecalis with resistance to nitrofurantoin (Macrobid). An order for Macrobid 100 mg twice daily for UTI was entered, and an LPN documented the medication was started and that there was no adverse reaction, but the notes did not document that the bacteria were resistant to Macrobid. The MAR showed the antibiotic was administered after the order was entered, and the physician and nursing staff did not document comparison of the susceptibility results to the antibiotic ordered at the time the medication was started.
Penalty
Resources
Below are regulatory guidelines relevant to this citation:
Failure to Implement Antibiotic Stewardship Program: The facility failed to implement an antibiotic stewardship program for eight of 12 months. Review of the infection control records showed no documented antibiotic monitoring or appropriate use tracking during that period. The DON stated she had not been overseeing infection control until May and that if the binders did not contain the information, then the facility did not have it. A Regional Director later found an antibiotic stewardship binder with lab reports and prior survey information, but no facility antibiotic tracking, and the NHA and DON confirmed the lapse.
A resident with severe cognitive impairment, incontinence, and multiple chronic conditions received repeated antibiotic courses for suspected UTI/cystitis, including cephalexin, Rocephin, and nitrofurantoin. The facility used a UTI SBAR process and had an antibiotic stewardship policy requiring Loeb criteria review, a 72-hour reassessment, and documentation of the antibiotic time-out, but the record lacked the required reassessments and further urine testing/culture results. Staff described the process as informal, and the DON could not provide the SBAR forms sent to the PCP.
Failure to Use Antibiotic Stewardship Criteria: The facility did not have an effective Antibiotic Stewardship Program in place. Infection logs showed McGeers criteria were not used to determine whether antibiotics were justified, and the IP stated she relied on the physician order when an infection was not cultured. The IP also verified that McGeers or any other infection criteria had not been used and that the facility was not doing antibiotic stewardship, despite the facility policy requiring use of McGeer's criteria or equivalent screening.
Failure to implement the antibiotic stewardship program affected all residents. The facility’s protocol required infection assessment using standardized criteria, use of LOBES minimum criteria before starting antibiotics, staff education, and antibiotic orders with indication, dose, and duration, but records showed no defined diagnostic algorithm, charting not aligned with McGeer's or LOBES criteria, reflex urine cultures without indication, and inconsistent 72-hour reassessment of UTI antibiotic courses. Two residents were reviewed: one had fatigue with labs and UA ordered without meeting criteria, and another had a change in mental status, no infection signs, a UA, and a Cipro order despite not meeting criteria.
Failure to Document Rationale for Ongoing Prophylactic Antibiotic Use: A resident with a hx of recurrent UTIs remained on chronic suppressive Bactrim therapy, and the prescriber continued the antibiotic without written justification after pharmacy requested a periodic risk-versus-benefit review. The NP stated he had not evaluated the ongoing need, the IP/RNCM was unsure why the antibiotic was ordered prophylactically and had not reviewed continuation, and the MAR showed the antibiotic was administered daily as ordered.
Failure to Monitor Antibiotic Use and Stewardship: The facility failed to implement an antibiotic review process to track indications, dosage, duration, resistance, and 72-hour time-outs. Review of the infection control binder showed no evidence of antibiotic tracking, and the ADON and IDON stated there were no documents showing prior monitoring of antibiotic use. The facility policy required culture reports, sensitivity data, and antibiotic usage reviews as part of surveillance activities.
Failure to Implement Antibiotic Stewardship Program
Penalty
Summary
The facility failed to implement an antibiotic stewardship program for eight of 12 months, from September 2025 through April 2026. Review of the facility’s Antimicrobial Stewardship Program policy dated 5/4/26 showed the program was intended to focus on avoiding unnecessary or inappropriate antibiotic use and was to be overseen by the Infection Preventionist, Medical Director, Pharmacist, nursing, and leadership. Review of the Infection Prevention and Control Program policy dated 5/4/26 also stated the program included promoting antibiotic stewardship. Review of the facility’s Infection Control Program records for September 2025 through July 2026 found no documented evidence that antibiotic monitoring and appropriate antibiotic use were completed from September 2025 through April 2026. During interview, the DON stated she had not been overseeing infection control until May and said that if the binders did not contain the information, then the facility did not have it. A Regional Director of Clinical Services later found an antibiotic stewardship binder in an office that contained lab reports and prior survey information, but no facility tracking of antibiotics. The NHA and DON then confirmed the facility failed to implement an antibiotic stewardship program for eight of 12 months.
Failure to Follow Antibiotic Stewardship and UTI Reassessment Protocols
Penalty
Summary
The facility failed to implement its antibiotic stewardship protocols for a resident with severe cognitive impairment, frequent bowel and bladder incontinence, and diagnoses including Alzheimer’s disease, dementia, abnormal gait and mobility, history of TIA/stroke, and heart disease. The resident’s care plan identified substantial assistance needs for toileting hygiene, bathing, dressing, and other functional abilities, with dependence for most activities and assistance with peri care due to incontinence. The resident received repeated antibiotic treatment for suspected urinary tract infections, including cephalexin, Rocephin, and nitrofurantoin, with one antibiotic later changed because the resident required medications to be crushed and nitrofurantoin could not be crushed. Progress notes documented lethargy, a low-grade temperature, elevated pulse, rhonchi, and an ED return with acute cystitis, followed by additional treatment for cystitis/UTI. The record also noted completion of antibiotic courses and denial of pain or burning, but the medical record lacked further urinalysis or culture results despite three courses of antibiotics during the reviewed period. The facility’s UTI SBAR process required nurses to document vital signs and urinary symptoms, and the antibiotic stewardship policy required use of Loeb criteria, reassessment at 72 hours after antibiotic initiation, and documentation of the antibiotic time-out in the resident record. During interview, the DON stated the consultant pharmacist was responsible for the antibiotic stewardship program, but the pharmacist was unavailable. Staff described an informal process of pushing fluids, monitoring, and notifying the physician quickly, and the RN stated the provider did not feel additional labs were needed and did not want a urinalysis or culture. The DON could not provide the SBAR communication forms sent to the PCP, and the record lacked documented 72-hour reassessments evaluating the continued need, duration, and selection of antibiotic therapy.
Failure to Use Antibiotic Stewardship Criteria
Penalty
Summary
The facility failed to establish and use an appropriate Antibiotic Stewardship Program. Review of the infection control log for May 2026 and June 2026 showed that McGeers criteria were not used to determine whether infections justified antibiotic use. During an interview on 07/15/26, the Infection Preventionist stated that if an infection was not cultured, she only went by what the physician ordered, verified that McGeers criteria were not used at the facility, and stated she had not used McGeers or any other criteria to determine infections since she began in December 2025. She also stated she had no idea whether the antibiotics given were needed or just ordered and verified that the facility was not doing antibiotic stewardship. Review of the facility's Antibiotic Stewardship policy, updated 08/2024, stated that antibiotics would be prescribed and administered under the guidance of the facility's Antibiotic Stewardship Program, including use of McGeer's criteria or equivalent infection screening.
Failure to Implement Antibiotic Stewardship Program
Penalty
Summary
The facility failed to implement its antibiotic stewardship program for all residents in the facility. Its Antimicrobial Stewardship Protocol required assessment for infection using standardized tools and criteria, use of LOBES minimum criteria before starting antibiotics, education for prescribing practitioners and nursing staff, and antibiotic orders that included indication, dose, and duration. However, stewardship documents identified that the facility lacked a defined diagnostic algorithm, Point Click Care charting was not aligned with McGeer's or LOBES criteria, reflex urine cultures were being performed without indication, and UTI antibiotic courses were not consistently reassessed at 72 hours. Record review showed that on 4/1/26, a resident reported increased fatigue and the provider ordered a CBC, CMP, and UA, but the IP determined the resident did not meet McGeer's or LOBES criteria when the labs and UA were ordered. On 6/30/26, another resident had a change in mental status, was assessed with no signs or symptoms of infection identified, had a UA performed, and was prescribed Cipro 500 mg twice daily for 7 days even though the IP determined the resident did not meet criteria. The report also stated that staff would contact the provider to discontinue the order because the resident did not have urinary symptoms and the altered mental status resolved prior to antibiotic therapy initiation. On 7/22/26, the IP confirmed infection control screening was not conducted for either resident and stated there was no real process in place, while also confirming the expectation was to use McGeer's and LOBES criteria before reporting symptoms, sending cultures, and initiating antibiotics.
Failure to Document Rationale for Ongoing Prophylactic Antibiotic Use
Penalty
Summary
The facility failed to implement antibiotic stewardship practices for one resident who was reviewed for antibiotic use. The facility’s Antibiotic Stewardship Policy dated 3/2018 instructed staff to collaborate with providers regarding the resident’s clinical status and current treatment and to document the clinical rationale supporting antibiotic use. Resident 5 was readmitted in 1/2025 with diagnoses including UTI, and the 5/24/26 Annual MDS indicated the resident was cognitively intact and taking an antibiotic. Hospital clinical records dated 1/6/25 showed the resident was discharged on low-dose chronic suppressive therapy with Bactrim daily because of four UTIs in four months. A pharmacy recommendation dated 4/27/26 stated the pharmacist advised the prescriber that periodic assessment of prophylactic antimicrobial therapy was needed to minimize potential resistance and asked whether the antibiotic needed to continue indefinitely and for a brief risk-versus-benefit assessment to justify continuation. The prescriber marked yes to continuing the antibiotic but did not provide written justification. Review of the 7/2026 physician orders showed Bactrim DS 800-160 mg, 0.5 tablet daily, and the MAR showed it was administered daily as ordered. Staff 14 stated he was not the original prescriber and continued the medication because the hospital felt it was necessary, but he had not evaluated the ongoing use or documented justification. Staff 3 stated she was unsure why the antibiotic was ordered prophylactically and had not reviewed the need to continue daily Bactrim. Staff 2 stated she thought Staff 14 had provided justification, but no additional information was provided.
Failure to Monitor Antibiotic Use and Stewardship
Penalty
Summary
The facility failed to implement a process for antibiotic review to determine appropriate indications, dosage, duration, trends of antibiotic use, and resistance. Review of the infection control binder on 7/20/26 showed no antibiotic tracking for correct indications, dosage, duration, resistance, or 72-hour time-outs to review cultures and verify correct antibiotics or resistance to prescribed antibiotics. The deficiency had the potential to affect all 82 residents residing in the facility. During interview on 7/22/26, the ADON stated she was new to the facility, had been hired as the infection preventionist, and had just started working on an antibiotic stewardship program. She stated she was unable to find documents from the prior infection preventionist showing that antibiotic usage had been tracked and monitored, and that she had started tracking antibiotics backwards only a few months. The IDON stated the prior employee responsible for antibiotic stewardship had left the facility and that there was no evidence of tracking antibiotic usage for correct dosage, duration, resistance, or completion of 72-hour time-outs. The facility infection prevention and control program policy dated 11/2024 stated that culture reports, sensitivity data, and antibiotic usage reviews are included in surveillance activities and that antibiotic usage is evaluated and practitioners are provided feedback on reviews.
Trusted data from CMS and state health departments
Every citation, penalty and Plan of Correction is sourced from public CMS records (latest release October 8, 2026) and official state health department websites — never guesswork.
In your survey window? See what surveyors are citing.
The Survey-Prep Report maps your facility's risk from 12 months of CMS and state citation data — what's being cited around you and what to check first. $129 one-time.