Failure to Provide Timely Access to EMR and Resident Matrix for Surveyors
Penalty
Summary
The facility failed to provide timely access to resident electronic medical records (EMR), a staff list, and a resident matrix needed by surveyors to conduct a survey and review care provided to residents. On 1/27/2026 at 9:50 A.M., the Administrator and DON were given a list of required items, including the resident matrix and EMR access, to conduct an abbreviated survey process. By 11:19 A.M., the Administrator had only provided a staff list and stated he would not provide EMR access, the resident roster, or the resident matrix until he received authorization from regional team members. Surveyors did not receive EMR access and the resident matrix until 12:42 P.M., delaying their ability to review necessary records. The Administrator later stated that the company protocol required documentation to be reviewed by regional corporate team members before being provided to surveyors, and no facility policy regarding timely access to medical records was provided.
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