Failure to Honor Resident’s Right to Dignity and Respect During Care
Penalty
Summary
The facility failed to ensure a resident’s right to be treated with dignity and respect was honored when a CNA interacted with a cognitively intact resident in an aggravated and rude manner. The resident, who had diagnoses including polyosteoarthritis, rhabdomyolysis, and morbid obesity and a BIMS score of 15 indicating intact cognition, reported that during one care encounter the CNA became irritated after the resident asked another CNA to leave the room. Following this, the CNA would not speak to the resident or answer her questions, and the resident perceived that the care was performed quickly and in a hateful manner. The resident stated she felt she was not treated with dignity and respect during this interaction. In a subsequent phone interview, the CNA acknowledged that there was an incident in which she was aggravated and chose not to speak to or respond to the resident, and that she provided care in a hurried and rude manner. She admitted that this conduct failed to honor the resident’s right to dignity and respect, despite having previously received in-service training on resident rights. The administrator confirmed that the resident had reported not being treated with dignity and respect and acknowledged that the facility failed to ensure the resident’s right to be treated with dignity and respect was honored, as required by the facility’s Resident Rights policy.
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