Failure to Maintain Resident Rooms in Good Repair and Homelike Condition
Penalty
Summary
Surveyors identified that resident rooms were not maintained in a homelike condition and in good repair based on observations, interviews, and record review. In one room, the sliding closet door for Resident 10 was observed to be broken, with the door not attached inside the metal track and moving freely instead of gliding back and forth within the track. During an environmental tour with housekeeping staff and the Senior District Operations Manager, the same condition was confirmed, and it was noted that the metal track was bent and needed replacement. Housekeeping staff acknowledged that the closet door had been broken for a while. In another room, Resident 24’s room was observed with the bottom brown baseboard pulled away from the wall under the heating and air unit. During an interview, Resident 24 stated that the baseboard had been in that condition for a long time. The same damage was again observed during the environmental tour with housekeeping staff and the Senior District Operations Manager. The facility’s written Facility Maintenance Guidelines and Procedure stated that it was the facility’s intent to provide a clean, comfortable environment and that staff should place items they find in the normal course of their day into the TELS Work Order System when found, as well as when residents make requests, indicating that these room repair needs had not been addressed in accordance with facility procedures.
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