Inaccurate MDS Coding for Hearing, Vision, and Oral/Dental Status
Summary
The facility failed to complete accurate MDS assessments for four sampled residents by incorrectly coding hearing, vision, and oral/dental status. For Resident 91, the MDS dated 8/26/2025 and 11/26/2025 indicated hearing was adequate and vision was adequate, even though the resident had diagnoses including functional quadriplegia and adult failure to thrive, was severely cognitively impaired, and had documented visual deficits in the baseline care plan. An eye exam dated 10/22/2025 documented decreased vision, difficulty watching television, eating, and recognition, along with dense cataracts, optic pallor, and glaucoma suspect. Social services documentation also described the resident as hard of hearing and having decreased vision that affected communication and recognition of staff. During observation and interview, Resident 91 was seen with an opaque white film over both eyes, stared at the wall, did not make direct eye contact, and stated she could not hear well and needed staff to speak louder into her right ear. A CNA later observed that the resident did not respond when approached from either side and stated the resident was hard of hearing and had poor vision. The MDSN stated she assessed hearing by asking one question and waiting for a response, did not observe the resident’s verbal interactions throughout the day, and did not consult direct care staff. The MDSN also stated she assessed vision by asking whether the resident could read her name badge and did not use the standardized vision testing tool, and acknowledged the latest MDS submission was not accurate. For Resident 61 and Resident 70, the MDSs indicated no oral and/or dental issues even though both residents had diagnoses including dementia and dysphagia and required staff assistance with ADLs. Resident 61 was observed eating breakfast and stated it was hard to chew because he did not have his teeth. Resident 70 was observed without upper or bottom teeth, and the MDSN stated the resident did not have natural teeth and that the assessment should have been coded to reflect edentulous status. The MDSN stated the oral/dental status for both residents was coded incorrectly and did not reflect their actual condition. For Resident 20, the MDS indicated adequate hearing despite diagnoses including unspecified hearing loss in both ears, dementia, quadriplegia, and encephalopathy. During observation, the resident did not respond when called by name, and a CNA stated the resident was hard of hearing and would not hear unless spoken to very close to the ear. An LVN also stated staff were aware of the hearing impairment and that the MDS was incorrect. The DON stated that if the resident had a diagnosis of hearing impairment, the MDS should have reflected the hearing loss, and that nursing staff did not know the MDS process and required additional education.
Penalty
Resources
Below are regulatory guidelines relevant to this citation:
Trusted data from CMS and state health departments
Every citation, penalty and Plan of Correction is sourced from public CMS records (latest release June 24, 2026) and official state health department websites — never guesswork.
In your survey window? See what surveyors are citing.
The Survey-Prep Report maps your facility's risk from 12 months of CMS and state citation data — what's being cited around you and what to check first. $129 one-time.