Failure to Address Resident Grievance Regarding Disruptive Behavior
Penalty
Summary
The facility failed to follow up on a resident's grievance regarding disruptive behavior from another resident. The affected resident, who was cognitively intact and had a diagnosis of anxiety disorder, reported feeling angry and sad due to the ongoing yelling, screaming, and banging from a neighboring resident. Despite bringing these concerns to staff on multiple occasions, no action was taken to address the issue. Interviews with staff, including a CNA, LVN, and RN, confirmed that the resident had repeatedly complained about the disruptive behavior, and that management was aware of the complaints. However, both the Assistant Director of Nursing and the Director of Nursing stated they were not aware of the grievance and emphasized that nursing staff should inform management of such concerns. A review of the facility's grievance policy indicated that any resident or their representative may file a grievance regarding care or the behavior of other residents or staff. The lack of follow-up on the resident's grievance resulted in the resident experiencing ongoing distress without resolution.