F0700 F700: Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
E

Side rail assessments and informed consent did not match the rails in use

The Hills Healthcare CenterSunland, California Survey Completed on 12-18-2025

Summary

The facility failed to ensure the safe and appropriate use of side rails for two sampled residents. For one resident, the admission record showed diagnoses including muscle wasting and atrophy, and the MDS indicated moderate cognitive impairment with maximal assistance needed for bed mobility and transfers. The physician’s order, side rail assessment, informed consent, and care plan all referenced bilateral quarter side rails, but during observation the resident was found in bed with side rails that were longer than quarter rails and positioned in the middle portion of the bed. The Infection Preventionist and DON both stated the resident should not have had the middle one-third side rails on the bed and that the assessment and informed consent should reflect the type of side rails actually in place. For the second resident, the record showed a history of muscle wasting and atrophy, bipolar disorder, and unspecified psychosis, and the H&P stated the resident did not have capacity to understand and make decisions. The MDS indicated moderate cognitive impairment and dependence or substantial assistance for multiple ADLs, including rolling, sitting up, and transfers. The order summary indicated bilateral 1/2 side rails x 4 up as an enabler, while the care plan and informed consent referenced bilateral 1/4 side rails. During observation, the resident was in bed with four side rails up, including two 1/3 length rails on the upper half of the bed and two 1/4 length rails on the lower half. Record review and staff interviews showed that the resident’s Side Rails Assessments form and informed consent had been altered after the fact to add different side rail information, without any indication of the date or author of the changes. Staff reviewed original and altered copies and stated they did not know why the documents were different or who made the changes. The DON, MRD, MDSC, RN, and Administrator all acknowledged the discrepancies, and the Administrator stated it was inappropriate to add information on an informed consent without contacting the responsible party with the correct information and completing a new form. The resident’s responsible party stated no one from the facility had contacted her that week regarding any changes to the documentation.

Penalty

No penalty information released
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The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.

Resources

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See other F0700 citations
Bed rail use without informed consent and without attempted alternatives
D
F0700 F700: Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Short Summary

Bed rail use without informed consent and without attempted alternatives. The DON could not provide documentation of informed consent before installing bed rails for two residents, including one resident with severe cognitive impairment, dementia, stroke with hemiplegia, and dependence for bed mobility and transfers. For another resident with moderate cognitive impairment, dementia, heart failure, and respiratory failure, the DON also could not provide documentation of alternative interventions attempted before four half rails were installed. Care plans and restraint/device assessments documented rail use, but one assessment had blank safety fields and the DON stated consent was not obtained because the rails were not considered a restraint.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Bed rails used without order, consent, or documented need
D
F0700 F700: Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Short Summary

Bed rails used without order, consent, or documented need. A resident with osteoarthritis, a recent knee replacement, and moderately impaired cognition was observed with bilateral siderails up even though the BRA said bed rails were not needed, the resident said they were not needed, and the EMR had no physician order or consent for their use. Staff and the facility P&P stated informed consent and a physician order were required before installation.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Failure to Assess and Document Bed Rail Use
D
F0700 F700: Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Short Summary

Failure to assess and document bed rail use for a resident with schizophrenia and depression. The resident was observed with one upper bed rail in the up position, but the chart lacked documentation of a resident assessment, alternatives tried, the purpose for the bed rail, a physician order, and a discussion of risks and benefits with signed consent. The DON stated the resident had not been assessed for bed rail use and should not have had the rail in use.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Failure to assess side rail entrapment risk and obtain informed consent
D
F0700 F700: Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Short Summary

Failure to assess side rail entrapment risk and obtain informed consent. A resident with stroke-related weakness and no cognitive impairment used a side rail to get in and out of bed, but the EHR contained no consent for the rail and no entrapment zone measurements. Therapy notes described the bed assist rail as safe and helpful, while a later Bed Safety Evaluation only addressed a limited gap check and staff could not locate any entrapment checks or consent.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Missing Bed Rail Assessment for Resident with Side Rails
D
F0700 F700: Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Short Summary

A resident with bilateral 1/4 side rails in use did not have a required Bed Rail Assessment completed. The resident had diagnoses including metabolic encephalopathy, abnormal posture, muscle weakness, and bilateral hip OA, and the care plan identified side rails as an enabler for transferring, repositioning, and ADL care. Staff stated the assessment should be completed before bedrails are implemented and then annually, but it had not been done for this resident.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Failure to Obtain Order and Informed Consent for Bed Rails
D
F0700 F700: Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Short Summary

Failure to obtain order and informed consent for bed rails: A resident with DM, depression, PVD, intact cognition, and bilateral AKA was observed in bed with half side rails on both sides. The LVN and DON stated there was no physician order or informed consent from the resident or representative before the rails were installed, despite the facility P&P requiring staff to explain benefits and hazards and obtain informed consent before using bed rails.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
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